Getting feedback and making sure that new elements of a job are working well for those at an organization is the final step.
Facilitates the use of Best Practices for efficient and prompt handling of all changes to your controlled IT infrastructure. Maintain the proper balance between the need for change and the potential detrimental impact of changes. Minimize the number and impact of unnecessary interruptions and outages to crucial services.
A change request report can be used as a meeting agenda for discussion and decision making.
Associate any Appropriate Asset Records (Configuration Items) which could be impacted or may be potentially at risk for service disruption by the specific change being requested.  (Requires the addition of the Novo Asset Manager Module).
Associate other RFC’s (or other types of requests) to this request for easy access by reviewers or others involved in the workflow process. Assess and Minimize the Risk a change could have on the continuation of business services and functions. Funnel Request for Changes (RFCs) to appropriate team members (such as the Change Advisory Board) through flexible multi-level work flows. Carry out the Change – Typically completed changes are flagged as “Implemented – Pending Review” which would then trigger a notification to the person responsible for Post Implementation Review.
Analyze Change Requests with detailed custom-built reports using the Novo Custom Report Builder Wizard.
Create Detailed Documentation based on post change assessments (requires the Novo Knowledge Base component of the software).
Admin Dashboard – fully customizable portal dashboard for at-a-glance viewing of lists and managing reports. User Roles Management – allows customizable user roles so you can define what your users can and cannot do.


Auto Email notifications: Email notifications are automatically sent to the appropriate person or group when tasks are completed or rejected. Company-wide Work Flow Tasks – ability to involve admin users, end users and even external partners in managing Work Flow Tasks.
Empowers Change Managers with the ability to customize fields available in a request form to their specific needs. Provides the ability to add multiple fields and determine their position on the request form. Request Templates – create customized Request Templates, allowing you to create simple to complex request entry forms. Confirmation Receipt To Requester- an email is sent back to the initiator that submitted the change request to confirm its receipt. New Request  Submissions – Change Managers can be notified via email of new requests submitted by users.
Priority Colors – Priorities are associated with a color making prioritization quick and easy. Once the change or trouble has been identified, then a strict and agreed process needs to start immediately. As the diagram illustrates, the change management process determines exactly how changes will be accepted and integrated into the existing project plan. This is a procedure that is designed to be implemented before a major transition is to take place within an organization. This could involve extra hours for managers at the job to work at making sure everyone is comfortable with the new details of the company.
Instead of reverting back to an old system, the new change should be emphasized by those in charge. Category lists (and sub-lists) are fully definable and can be added to at any time.  This type of categorization allows for more detailed metrics which are useful when generating reports from the Novo Change Management software system.


The Novo change management software system will capture the status change as it automatically adds notes to the change request throughout the life of the request. Drag and drop components allow you to quickly and easily arrange and sort the dashboard to each administrator’s personal  preferences. Queue (requires the optional Automatic Email Module below) – automatically route incoming emails to different change management departments or “queues” based on the email address it was sent to.
Imagine how many projects are started, the project owner signs the contract and the project manager begins work. What is amazing is the number of project managers who enter a project and never discuss how they are going to deal with changes.
This single technique provides both the project owner and the project management a means to deal with change in the project successfully. Managers may hold meetings with all employees to announce details about a new executive hire or the installation of a new computer system. The charts created within the report builder can then be displayed in the dashboard, empowering management to have complete control over the change management process. Everyone assumes that all is going to go perfectly through the process; the project owner or sponsor never changing their mind or project needs and the project manager never changing anything or missing any deadlines. This very obvious and big MISTAKE is one that is made not just by novice project managers, but by experienced managers as well. Without this mechanism in the program it would be impossible to deal with changes, this in turns leads to disputes and more.



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