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Change is one of the few things that is completely predictable in todaya€™s world: there will be more of it year by year, and the pace of change will be faster. If you want the changes in your life to be positive, you must set out to purposefully make them happen. We note three characteristics of successful personal change that also apply to leading cultural change in a large organization.
You must be able to anticipate what may be coming in the near future, and prepare for it in advance. Likewise, when building an Uplifting Service Culture, a leader must have a clear vision of the desired end-state, but remain flexible enough to deal with circumstances that may arise. For any personal change to be sustainable, it must become a part of your life on a regular basis and over the long term. Similarly, when creating an Uplifting Service Culture, a successful leader prepares the team for success by setting achievable performance improvement targets instead of reaching for the sky in the early days a€“ and by celebrating those achievements on a regular basis. For example, instead of aiming for dramatically improved customer satisfaction (a a€?lagging indicatora€™ of service improvement) the leader might measure progress more immediately and regularly by tracking increased use of new, customer-centric behaviors (a a€?leading indicatora€™ of customer satisfaction). Successful leaders of personal and cultural change crawl before they run, and celebrate successes along the way. With a personal change, if you notice yourself a€™slippinga€™, remind yourself why the change is desired in the first place, and take the steps required to get back on track.

Leading positive cultural change is similar to leading positive change in your personal life. Business leaders that come to realize that teams are more powerful than the sum of the individuals recognize their people as appreciating assets and know how to lead at a higher level. Servant Leadership Immersion is a unique exploration of the time-tested leadership principles of one of the world’s most notable leadership development experts. Exclusively for senior executives within the top three levels of their respective organizations.
In other words, your will-power and self-leadership (or self-management, if you prefer) are essential. Your Service, we work with clients around the world who want to create positive cultural change by building an Uplifting Service Culture. It is no use living like a horse in blinders, looking on straight ahead and not knowing when you could be blind-sided by something unexpected. For example, instead of aiming for a specific amount of weight loss (a a€?lagging indicatora€™ of a successful diet change), an effective self-leader might keep daily track of what he does and does not eat. This requires the leader to be deeply engaged with the organization a€“ not someone commonly referred to as a€?out of toucha€?.
They must be reinforced frequently or we tend to forget them and revert back to our old ways. It is important to conduct frequent check-ins to ensure the new approach is understood, embraced and cascaded throughout the organization.

When you do this on a regular basis, change itself can become a habit and a healthy part of your life. When a leader notices people a€™slip backa€™ into old behaviors or habits, he reminds them why the intended cultural change is good for the organization a€“ and the individuals a€“ and helps everyone get back on track. These three characteristics require that a leader step our of his or her a€?comfort zonea€? and become mentally, emotionally and physically involved to ensure the desired change succeeds. By turning the leadership pyramid upside down, they make the world a better place, because their goals are focused on the greater good.
This program’s highly personalized curriculum gives participants an in-depth assessment of their current strengths and weaknesses and presents executives with actionable data and experiences to help participants lead their organization.
This program is designed for senior executives interested in exploring a new paradigm for leadership in the 21st century that connects their intentions with their behavior. While these clients vary from global, multi-national organizations to government agencies, our experience shows that leadership is always a vital predictor of success. To make personal changes positive and sustainable, it is essential to be aware of, and influence or integrate, the other circumstances in your life. Rather than view such delays as a€?preventing us from achieving our visiona€™, a successful leader of cultural change anticipates such circumstances and helps people see that the bigger vision can still be attained, even if a bit later than intended.

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