May 14, 2011 by Paul Cunningham 93 Comments TweetA common scenario for Exchange Server administrators is a customer that needs to change their primary email addresses to a new domain name.
Accepted domains can be authoritative (ie, the organization owns the domain name and uses it for mail recipients) or can be a relay domain (ie, the organization will accept the emails but send them elsewhere). There are a few other options such as shared SMTP namespaces but for the purposes of this scenario we’re just dealing with authoritative domains. Note that if you have Edge Transport servers deployed in your network they will not receive the updated list of Accepted Domains until the next scheduled synchronization of the Edge Subscription. Now that the new domain as been added as an Accepted Domain the next step is to configure an Email Address Policy. Email Address Policies determine which SMTP addresses as are assigned to which objects in the organization, such as mailboxes, contacts, and distribution groups. Click Next to skip past the introduction and conditions, until you reach the Email Addresses part of the policy.
This will change the new address to bold, which means that it is the address that mail will appear to be sent from. After the new policy has been applied you can see the change by refreshing the list of mailboxes. If you look at one recipient you can see that the new primary SMTP address has been applied by the policy, and the previous email address has been retained as well to allow mail sent to that address to continue to be received.
You can see that after these tasks have been completed the organization has had the primary email domain changed to a new one while preserving the existing one at the same time. I have recently carried out the above to add a new accepted domain, and set it to be the reply address whilst leaving the original domain intact so external users can still email people on the old email address.
I agree completely and this is the first time i have ever looked into this for that very reason. I have been asked the question if this is possible to speed up the time it takes for external senders to start using the new email address. Since our exchange server requires SSL, do I need to obtain a new certificate with the 2nd domain added to it or would the authentication still happen with the “old” domain? You’ll only need a new SSL cert if you change the external URL for services such as OWA. What about setting a rule, that informs the sender with an automatic response that the address he sent the email to, is not used anymore.

Also In Hub Trans – Accepted Domains how does changingthe accepted domain default to the new one change things ? Finally we have one Send Connector – however the FQDN now points to the original domain and not the new one. I have a SSL certificate attached to the original domain but am happy keeping the OWA on this address at present. Recently, we had changed the primary address of users but this new address does not appear in outlook of clients. In the interim of the changeover for all external contacts getting used to using the new email address, when the execs are receiving emails with multiple recipients to their old domain email address and try to do a reply all. They are automatically CC’ing themselves into the reply due to the primary send mail address being the new domain email instead of the prior one.
Outlook on the Windows clients have been clever enough to realise the 2 domains for one user is the same person and this does not cause any confusion. Would you be able to confirm if I can delete the old domain later on and if the users are able to use the new domain to log to on Outlook Web app? Is the user john able to log on to OWA on the new domain name ( ) and can I delete the old ( ) domain?
If you change their UPNs to match their new email addresses, then they can use the new one to login. I generally don’t remove the old domains, unless it is a specific reason to, because you never know who might try to send them email to their old addresses for years to come. This item will be sent through the Global Shipping Programme and includes international tracking. For parts or not working: An item that does not function as intended or is not fully operational.
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The name can really be anything you like but most administrators just make it the same as the domain they are adding.

Each organization has at least one Email Address Policy that by default will apply to all mail-enabled objects. The whole point of this config is so that mail can still be received on the old addresses but new mail is sent out to the new addresses. But our management wants to send out an error message and accept the mail at the same time. My view is that an address should either be silently accepted (eg as a secondary address on the mailbox, or by forwarding it wherever it needs to go), or otherwise it should hard bounce.
I am trying to switch this second domain to being the primary so that the the sent email uses this domain name. It updated but in Recipient Config – Mailboxes the Primary SMTP Domain had not updated.
We changed primary domain – but on the outlook client, the account is still displaying the old domain name. But if its a bug that needs fixing you’ll need to raise a support case with Microsoft anyway. By clicking Confirm bid you commit to buy this item from the seller if you are the winning bidder. Import charges previously quoted are subject to change if you increase you maximum bid amount.
If you do specify one you can use the Alias or other combinations such as Firstname.Lastname.
Usually this will be immediately, however you can choose not make the changes without applying the policy, or schedule it for a later time.
The top left where the mailbox name is displayed, and if you go into account settings, the mailbox name is still the old, and I can’t change it. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Is there a way for me to configure users who deal with more than one of these domains to be able to send email from an email address of their choice?

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