The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an IT operation and associated infrastructure.
The operational procedures and practices are supplier independent and apply to all aspects within the IT Infrastructure.
ITIL is a Service Management Process developed by the Office of Government Commence (OGC) from best practices in IT Service management. The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT Service Management.

Software asset management (sam) and itil service management - together driving efficiency ian preskett miet c.eng.
Itil® is the only consistent and comprehensive documentation of best practice for it service management.
These are composed of basic units of configuration management and change management.Configuration Items subdivide the system components into identifiable subgroups. If any images that appear on the website are in Violation of Copyright Law or if you own copyrights over any of them and do not agree with it being shown here, please also contact us and We will remove the offending information as soon as possible..

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