As we have stated before, selecting the wrong provider for your IT needs can be costly and maddening. The purpose of the below Q&A is to highlight the questions and answers to details you should know when analyzing Cloud providers. The first method occurs when a client needs to add more horsepower to their cloud solution. If you are considering outsourcing your infrastructure hosting, make sure you remember these Cloud Security Questions.
Orion Technology Services is a full-service technology provider specializing in Cloud, Security, Professional, and Managed Services. When interviewing for a security guard position, you want to do everything you can to let the interviewer see that you are responsible, reliable and honest. Tell me about a time when you successfully dealt with an angry member of the public not with physical force, but with only your words.
This is a very important question because as a security officer you are entrusted with weapons and the ability to use them wisely. Explain to the interviewer what skills you possess both professionally and personally that will make you a great candidate.
If you are working at a large event where there is a large, rowdy crowd, what steps could you take to make sure the event does not become chaotic?
It is common for the interviewer to ask hypothetical scenarios to see how you would handle such situations.
Depending on the type of security you'll be doing, you may be faced with moments of downtime. Starwood is offering members 150 free Starpoints for updating account security questions by October 31, 2015. You literally just have to update four security questions, one of which can be your verbal password. Once you update your security questions, you should receive an email confirmation confirming the changes. For a limited time we are offering a one-time bonus of 150 Starpoints for members who complete the 4 new security questions before October 31st. This is an easy 150 Starpoints, regardless of whether you just want to earn points for redemptions, or want to extend the expiration of your points. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission, and this website has a financial relationship with several credit card issuing banks.
Editorial Disclosure:The editorial content on this page is not provided by any bank, credit card issuer, airlines or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities. Regarding Comments: Neither this post, nor the comments, are provided by the Issuing bank, or any other advertiser. Stay connected via social media, or subscribe to our free daily email newsletter for tips on upgrading your travel and maximizing your miles!
You will select the above URL (which has blue print), and the URL will take you to the official Apple ID page where you can reset your security questions. Step #6: At the My Apple ID site, your account info will now appear on the page before you. If you want to save the Apple ID page so that you can get there from your Home screen with one tap, go to the top of the Safari web page and press the “square and upward arrow” icon.
You can now click over to the Apple ID page in a matter of seconds, saving you the additional steps as presented above. Though we mainly see them online these days, security questions predate the Internet by quite a bit. The main problem with security questions is that they’re either easy to remember or hard to guess, but very rarely both, according to a research paper Google recently presented at WWW 2015. Google has a unique advantage when it comes to studying this subject, as it has access to a huge amount of data. The researchers found that many of the most common questions could be answered correctly within ten guesses, with a success rate between 21 and 39 percent, depending on the question. The problem is compounded by the fact that answers that are more difficult to guess are also more difficult to remember. For more information, see the full paper, enticingly entitled Secrets, Lies, and Account Recovery: Lessons from the Use of Personal Knowledge Questions at Google, which is available for free on Google Research. Which security questions are best to use in a call centre and with so many scams about how can you be certain that you are talking to the right person?
Call centres handle a vast amount of data about people’s lives, and keeping this data safe is of paramount importance.


Under the Data Protection Act, companies and organisations are obliged to take reasonable steps to confirm the identity of a telephone caller before proceeding with a call relating to a personal account or information.
The exact questions asked by call centres during security checks vary across industries and organisations. Similarly, agents should be given list of situations in which a security check isn’t necessary.  General enquiries such as “What new offers are available” only provide information that is readily available elsewhere.
Financial service call centres may ask security questions with a numerical answer – ‘state the current balance of your account’, for example. A tolerance should instead be expressed as a defined amount, to assist less mathematically skilled agents. Such measures help maintain customer’s trust, especially after the high-profile government data leaks in the UK in recent years. The point of asking security questions is defeated if there isn’t a limit to the number that can be asked before a call is ended.
Customer service agents shouldn’t be afraid to politely refuse a caller who can’t give right answers. One approach to identity validation that looks promising (at least on paper) is using voice biometrics.  Based on the individual caller’s unique voice print, voice biometrics claims to offer extremely high levels of security. Keeping information safe is difficult, and no security questions will provide total protection against people determined to obtain it under false pretences. As emerging technologies such as voice biometrics become useful for security, will the security question ultimately be replaced?  Call Centre Helper would like to hear your thoughts and suggestions, so please leave them in the box below. If it is a family member calling to cancel or to ask for information, we should always ask for the holder of the service to contact us in order to display information or cancel, even if this person is able to confirm 3 security questions, is this correct?
When peaks happen and have the potential to bog down a server, Orion backend solution helps to monitor if a server is being bogged down. While you should always be prepared for common job interview questions, there are guard-specific questions that you’ll want to make sure you have practiced before hand.
When she's not helping Snagajob members, she can be found with her head in a fashion magazine, working on her photography, and playing with her dog, Sandy. Bonus Starpoints should be credited to eligible accounts 2-4 weeks after the completion of the promotion, so likely sometime in November. He travels about 400,000 miles a year, primarily using miles and points to fund his first class experiences. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Opinions expressed here are author's alone, not those of the bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. To change your security questions, go to the Security Questions section and select new security questions from those provided – along with your own, original answers to those questions. You will have the option to “add to home screen.” Select it, and the page will appear as an app icon on your home screen. You may prefer accessing My Apple ID from your desktop, but the settings process is there – should you ever need to fall back on it. With a single guess, an attacker had a nearly 20 percent chance of guessing the answer to the question “what is your favorite food?” The usual answer? Research shows that using two different security questions reduced an attacker’s chance to correctly guess the answer within ten attempts to less than one percent, but that users only remembered the answers to both questions 59 percent of the time. Google proposes avoiding security questions entirely, using backup codes sent via text message or other forms of two-factor authentication instead. Agents must be sure that a caller is genuine, to ensure no sensitive information is given out to fraudsters.
They must have safeguards in place to prevent people calling in under a false pretence of acting on behalf of the customer.
A minimum of two checks must be mandatory for confirmation if account details are required,” said Pinaz Hansotia, previously Business Unit Head and Relationship Manager at Seamless Connections.
A margin for error is allowed in the answer, as few people know their exact account balance off-hand. Rather than insisting the customer is within 10%, the call centre could require the caller to be correct to within ?20 of the true balance. After a few weeks on the phone, when people become a bit more chatty and a bit more relaxed, those procedures can become diluted, not deliberately, just by human nature, unless they are reinforced,” said Stuart. It is important that staff only have access to data they need in order to do their job, including the answers to security questions.
We also operate strict security measures, for example staff aren’t allowed mobile phones in the contact centre and we run regular spot-checks,” said Maria Opuni, Contact Centre Director at DDC Outsourcing.


But can security questions alone provide a substantial barrier against fraud, or does it ultimately depend on the individual agent who is asking those questions?
Below are a few cloud security questions you should consider when selecting your hosting provider and solution. If we know when the tenant will be hitting a peak periods, we can add more when the servers are still live.
These questions, along with the new ability to register your devices and browsers, will help us securely recognize and identify our members when they contact us.
But perhaps more significantly, this is a great way to extend the expiration date of your Starpoints, which otherwise expire after 18 months of inactivity.
The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. While I do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Oftentimes, we pick security questions and answers that seem easy at the time – but may prove too difficult to remember later. I know what you’re thinking: “I don’t know my security info, that’s why I’m changing it,” but do not worry: if you don’t know it, you’ll see a blue statement that says, “Forgot your answers? Companies also have an obligation to their customers to make sure their personal information is handled properly. But this tolerance level causes trouble for call handlers, according to Jane Stuart, Senior Manager at Avertis Risk Solutions. For example, asking a caller ‘Do you have a current account or a savings account?’ instantly narrows the chances of a possible fraudster guessing the answer to 50-50. Handbags are stolen, cars broken into, and documents lying around could fall into the wrong hands. If a prearranged password is used, allowing an agent to see a customer’s password alongside other personal information gives that agent the ability to use that information illegally, should they be so inclined.
To help you get the most out of this post, we provided answers to each cloud security question we think you should ask your service provider. Please view my advertising policy page for additional details about my partners, including American Express. Note that this page will also allow you to edit your emails, contact info, addresses, and even your Apple ID should you prefer. But which questions are best, and what other issues do call centres face when trying to verify a caller’s identity? Security questions build trust, as customers are reassured that suitable precautions are being taken. Most call centres ask for an account or reference number, then the customer’s name, and then their address, postcode or date of birth.
Asking ‘What type of account do you have?’ leaves other possibilities open and gives nothing away. Some answers are easily guessed if a fraudster has even a tiny bit of information about a potential victim. To avoid this situation, security questions should only require agents to ask for part of a password, address or date of birth. The question asked as the third part of such a check may vary depending on the business of the contact centre.
According to Jane Stuart, many call centre staff become relaxed about security questions and risk letting fraudsters through the net.
If a caller is asked to state two direct debits on a certain account, the call centre shouldn’t accept an answer which only mentions utility bill debits. Even if you don’t want to reset your information but want to know it, Apple will help in this regard. It is easy for a fraudster to guess which water or electricity company someone uses if they live nearby.
A better question is one which asks something only held on record by the call centre and in the customer’s memory. The trick is to find the balance between something that a genuine customer can answer and something that doesn’t appear on many documents.



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