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This item will be sent through the Global Shipping Programme and includes international tracking. Turquoise Online LTD requests that all delivery of goods MUST be checked upon arrival for damages to the outer packaging which may have been caused in transit. It is very important that you check all external packaging for signs of damage, marks, scuffs, tampering or torn packaging as this may indicate damage to the contents. Please feel free to accept delivery as most of the time the internal contents aren't affected.
We are unable to claim for damages caused in transit if delivery is signed for as received 'IN GOOD ORDER' as your signature is acceptance of the goods being delivered in acceptable condition.
In the unlikely event where an item is damaged in transit and has been signed for as damaged on acceptance of delivery, Turquoise Online LTD will offer to replace the damaged item immediately. Damage in this circumstance must be reported to Turquoise Online LTD within 3 days of delivery. Please ensure goods are unpacked with a duty of reasonable care, as in the event of a return you will be required to seal the item back in its original packaging. Any issues relating to missing, faulty or damaged parts must be communicated to us within 7 days of delivery. If the goods are faulty or damaged and we are unable to repair the item to manufacturing standards a replacement will be offered immediately. We highly recommend that you carefully follow the instructions provided in the instructions manual as Turquoise Online LTD will not be held responsible for items that have been assembled incorrectly. The courier service used will only deliver to the front door of the delivery address provided.


As we utilise a national courier service to deliver our goods we are unfortunately unable to provide an exact time for delivery as this is at the carrier's discretion. While we do everything we can to adhere to the delivery date stated, delays may occur beyond our control.
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Will usually dispatch within 1 working day of receiving cleared payment - opens in a new window or tab. By submitting your bid, you'll be contractually committing to buy this item from the seller if you are the winning bidder.
By submitting your bid, you're committing to buy this item from the seller if you're the winning bidder.
By clicking Confirm, you commit to buy this item from the seller if you are the winning bidder.
By clicking Confirm, you're committing to buy this item from the seller if you're the winning bidder and have read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. By clicking 1 Click Bid, you are agreeing to buy this item from the seller if you're the winning bidder. If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag. If there are any signs of damage however insignificant it may be, you MUST sign for the items as 'DAMAGED'.
Furthermore please remember to check all parts of your delivery for damages before assembly as we will not be held responsible for claims in relation to damaged parts once the item has been assembled.


It is also essential you keep the original packaging until you are completely satisfied with your order as it will be required in the event of a return. This also means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only, as logistic companies are not insured to enter private premises. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab. You've read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase your maximum bid amount. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Signing for the items without any notes will mean acceptance of the delivery 'IN GOOD ORDER'. This is absolutely crucial as we are unable to claim for damages caused in transit by the couriers. Import charges previously quoted are subject to change if you increase you maximum bid amount.



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