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The main aim of this project is to develop an Online Help Desk (OHD) for the facilities in the college campus.
Registered users (students, faculty, lab-assistants and others) can make a request for service of any supported facilities.  These requests will be sent to the concerned people, who are also valid users of the system. Complete source code cum necessary project files of this project can be downloaded from the link below. A software company is huge; it comprises of various departments, sub-departments, and offices. For problem solving purposes, most of the software companies hire networking engineers whose role is to solve issues related to networking and installations.
Online help desk web portal software will have accounts for administrator, network engineers, network management, team leaders and team members. Administrator: Admin of this system has a unique registration info (username and password) which is required to access the system. Team Leader: A project manager (team leader) is responsible for management of a specific project. Team Member: A particular team comprising of team members works under a project manager or team leader. Network Manager: A network manager can assign actions, manage the system network, request admin for particular task, update profile, view profile and view requests. Network Engineers: Network engineers will have access to change their password to log in to the system.


Upon the occurrence of a problem or issue in the system, the team members send details of the problem to the team leader. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Forsyth Area Memorial Hospital is upgrading and expanding hospital systems since the hospital has grown and expanded over the years.
The biggest priority for installing the new help desk system is that it supports the new hospital systems.
If you need a help desk for your employees, clients, vendors, or any end-users, we’re here to help. We provide a range of IT Services, Computer Support and Network Consulting in Chicago throughout the Chicagoland and surrounding areas including: Chicago, Evanston, Skokie, Lincolnwood, Downers Grove, Schaumburg, Elk Grove Village, Morton Grove, Park Ridge, Rosemont and others.
Our full service area includes: Arlington Heights, Aurora, Chicago Heights, Des Plaines, Downers Grove, Elgin, Elk Grove Village, Elmhurst, Evanston, Glenview, Hammond, Highland Park, Hoffman Estates, Lake Forest, Lansing, Libertyville, Munster, Naperville, North Chicago, Northbrook, Oak Brook, Oak Lawn, Orland Park, Park Ridge, Rosemont, Schaumburg, Skokie, Tinley Park, Waukegan and Wheaton. Inside a company, problems are solved only after interaction between different departments concerned with the particular problem. Here, complains from employees and transfer request to a particular department is properly managed so that employees can complete their respective company works in a short time.
Upon registration into the system, each user is given different access routes or permissions and forms. They will have options to change password, create employee, delete employee, modify employee details, view employees records, work on a master page, update profile, view profile, modify profile and view requests.


The features of this module are approve action, reject action, raise request, request admin, track request, update profile, view team members, view profile and view requests.
The team members’ accounts will have access to change their password, delete action, delete request, raise request, request admin, track request, update profile, view all requests and view profile. The team leader will then check the issues addressed and forward it to networking or admin for immediate action. The resources needed should be available since the upgrade of the hospital systems will be underway. It would be completely unfeasible to not upgrade the help desk and provide the support needed for the hospital transition. By using this system, we can automate the workflow of service requests for the various facilities in the campus of college.
Networking engineers are handed over the request to solve the issue; they take actions based on the urgency of the message and update status after the problem is fixed.
This system is an internet based application and it will cover various kinds of facilities like class-rooms, labs, canteen, mess, hostels, faculty club, computer center, library, gymnasium etc.



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