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When I first presented the Rise of the Marketing Technologist, my key exhibit was a kaleidoscope of over 100 logos of marketing technology companies — what better way to viscerally express the awe-inspiring explosion of software in marketing. Ever since then, I’ve itched to take that hot mess of a graphic and organize it, group the products into categories, and reveal some of the underlying structure of this diverse marketing technology ecosystem. The categories are defined with the rounded boxes, containing logos of representative companies. Many of the challenges I faced in assembling this infographic felt like a metaphor for what marketing technologists wrestle with every day — given time and space constraints, I could only address a subset of possible categories, and in each category, I could only include a fraction of the vendors offering solutions in that space. There are more categories of marketing software, but I strived to capture the major ones that would be applicable to the largest number of B2B and B2C marketers. Finally, I must give a nod to Terence Kawaja of LUMA Partners, whose LUMAscapes gave me inspiration for how to arrange this landscape. Hard to conceive the work and thought that has to go into something like this but, as a representative of TagMan, we have to say we always find them uncomfortable. Tags enable almost all the things on this chart – managing the tags means better ability to manage all those things. Your slide impressed upon me the embedded complexity in Marketing, and the many different decision check points customers have to evaluate regarding which assortment of capabilities to leverage for their organization.
This slide strikes me as incredible investment in time, before any customer can begin to build a defensible business case to present to their leadership team.
I just poised a question to a few of the groups I belong to on LinkedIn on how much time would practitioners estimates it takes a company to review, evaluate, acquire, and then deploy any, or all of the 40+ capabilities and I would welcome feedback from this community. Great picture but it should be a one page website on its own with regular updates and addition (e.g.
Indeed, this information is effective for marketers and those who are interesting in marketing technology, Just like me.In above list there are very few of them who are belong to 5 star category. UPDATE: The 2015 edition of my marketing technology landscape is now available, charting 1,876 different companies and open source projects. One of the things that I was less than happy about with the previous version was its lack of underlying structure. The breakthrough occurred in discussions around my post in October on the emerging third-party era of marketing automation.
An exchange in the comments with David Raab also led me to his insightful thinking about customer data platforms (CDPs). Internet services such as Facebook, Google, and Twitter that underlie today’s marketing environment. Infrastructure such as databases, big data management, cloud computing, and software development tools. Marketing Backbone Platforms such as CRM, marketing automation, WCM, and e-commerce engines. Marketing Middleware such as DMPs, CDPs, tag management, cloud connectors, user management, and API services. But before we explore these classes further, let’s talk about categorization for a moment.
To start, let’s agree that any attempt at categorizing a field this large will be imperfect.
The situation is further complicated by the fact that categories can always be divided into subcategories, the labels and definition of categories vary depending on who you ask, many products cross multiple categories, and vendors are constantly acquiring and pivoting their way into different categories. Out of those infinite possibilities, this is merely one: my humble opinion, at this moment in time, about which categories might be most useful to a marketer surveying this landscape. For the most part, I avoided duplicating companies across categories, with very few exceptions. However, while categories are useful to illustrate clusters of related marketing technologies, many innovative products out there are being designed outside the boundaries of these categories. Combined, these platforms and marketing middleware make it increasingly manageable to orchestrate diverse marketing software products into a cohesive stack. This nascent category contains products that were once considered unrelated to each other — polls and surveys, social contests and sweepstakes, and app-like web and mobile experiences such as wizards, configurators, calculators, etc. The perfect storm of cheap cloud computing, open source software, rich web development frameworks, a global talent pool, and the accessibility of customers through content marketing makes it easier than ever for new ventures to enter this space with imaginative new ideas and sheer entrepreneurial gumption. Even if the ratio is off by a factor of 2X or 3X, there’s still no denying that the vast majority of marketing technology innovation is happening outside the context of advertising. This is indicative of — and directly enabling — the seismic shift of marketing away from advertising to experience-driven marketing.
The evolution of many demand-side platforms (DSPs) to data management platforms (DMPs) is another sign of the times.
To be sure, there are many amazing advertising technology vendors out there, and new ones will continue to arise. More generally, the growth and innovation with these products speaks to the increasing traction that agile and lean management philosophies are gaining across more and more organizations. Because while all the incredible marketing technologies illustrated in this landscape are dramatically changing what’s technically possible for businesses to achieve, the bottlenecks that still hold teams back are more likely to be the remnants of management approaches from the last century.
The continued rise of agile methods and culture, however, is helping to reinvent marketing management for this century — so the human parts of our marketing, which will always be the most important parts, can harness the full potential that all this technology has to offer us.
The growth of the marketing PaaS and Middleware categories demonstrates the maturation of the entire marketing technology industry as martec programs are formalized into a unified technology stack.
Especially in the marketing automation scene, everyone claims their technology covers everything but in reality or sometimes you simply encounter a glorified email marketing tool with a couple of add ons.
However, the upside that you point out is that, overall, this will drive innovation up and drive costs down. And it’s worth remembering that all these tools are ultimately just a means to an end. Scott: would you consider Marketing Apps as a category that covers what was formerly known as point solutions? Scott – I applaud you for taking the endless hours to demonstrate just how vast the technology marketing enterprise landscape has become in such a short period of time. The previous version of this graphic was frequently used to frighten people — “boo! Scott, this is incredibly well done–I cannot imagine the time and energy it took to assemble! Keep up the amazing work at HubSpot — making all us Boston marketing technology types look good. Scott, awesome job and I am excited that you had this break through about middleware and the need for a centralized customer data platform. Scott, first of all, let me wish you a Happy New Year 2014 and then let me thank you for this great gift. Looking at it, and thinking as a marketing technologist I had a digital dream: What if instead of a picture, you could provide this Excellent and Incredible work in an HTML 5 landing page, with a clickable map, and a crowd sourcing app on top of it letting all people working for companies add new companies, and more valuable select and share the tools they use in each stack and how well the integrate in their marketing usage of them? Stellar update Scott – very very helpful for highlighting how the landscape is changing depressingly fast! Scott, great job in framing the emerging marketing stack, and for putting so many companies into meaningful segments.
Great infographic Scott – the categories you used to define this highly competitive landscape really helps to clarify and segment the various parts of the larger marketing techology puzzle.
I agree that there’s tremendous opportunity for products that help with influencer and advocate marketing. I have a small question: Did you consider dividing the marketing automation category into B2B and B2C?
The company released a new white paper, “Content Marketing for B2B Software Companies,” with expert advice about content strategy.
B2B software companies are often sitting on a lot of customer data that can give them insights into how best to target and distribute their content. The white paper includes tips on creating a content strategy, identifying key audiences and producing a wide variety of content — including blog posts, white papers, videos, emails and infographics.
Reputation Capital is a Baton Rouge marketing agency that helps B2B companies and their marketing agencies produce high-quality digital content, including blog posts, email newsletters, white papers and multimedia. Reach out to the author: contact and available social following information is listed in the top-right of all news releases. UPDATE: A new 2015 Version of the Marketing Technology Landscape Supergraphic is now available. Its purpose is to illustrate how incredibly diverse and vibrant the marketing technology ecosystem is. Many companies could make a case for being in multiple categories, but in the interest of diversity, there are few duplicate entries. Three notes: First, my own company, ion interactive, is included in the graphic in the landing pages circle (which is part of the testing and optimization sphere, which is part of the broader web site constellation). Great infographic, some estimate that Marketing in the next decade will be bigger spender on Technology that IT groups within companies. According to our knowledge we define that the marketing automation as, It is the Software solution that designed to simplify the online processes by repeatation of tasks.Can u briefly explain about technologification. Thank you for the monumental piece of work, which you thankfully just had to update this year! A labour of love, no doubt, buddy media and radian6 are now merged to be the Salesforce Marketing Cloud.
I have been following your infographic for a while now and this the IInd update I am looking at.


Hi Mark – Where is Epsilon in this Landscape – I wanted to explore them as a potential player in the marketing suite for my company? Couldn’t agree more with the sentiment that strategy (and for that matter people and culture) trump tools.
You have done an amazing job in putting this together, I took on the task recently in our company to undergo a complete market analysis and I will be using this as a boost in the right direction. I think our company fits in on this to date, we have been laying low up until now, but we are rapidly growing and find that nobody meets the demand of the market quite like us!
Thank you again for the valuable insight into the market, please feel free to reach out to me I would love to chat about this topic with you! Hi Scott, do you have an updated 2013 version of the Marketing Technology Landscape you did back in Sept 2012? This is such a great overview of the marketing landscape, I’m wondering if anyone (or you Scott) have come across one for the IT Landscape in general?
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Just to give you some perspective on todaya€™s blog post, I ran marketing and product development for a software company for five years prior to starting Square 2 Marketing. Here we have an entire team dedicated to helping software companies add inbound marketing to their sales and marketing efforts. If you've been reading some of our posts around the changing buyer behavior, the science behind how people buy and how content helps prospects feel safe so they buy, then you should already be partially down this path. So if a demo is part of your sales process, here is why that might not be in line with getting your prospect to feel safe.
There are a ton of risks associated with doing a software demo for a prospect and it is very difficult to mitigate those risks in a live demo. The people attending the demo might not all have the same context or background information in advance of the demo. The prospect might ask to see features in the software that are untested, or the person doing the demo is unfamiliar with.
The prospect might not be paying full attention or might become distracted during the demo. Create a simulated demo that walks the prospect through a series of scenarios, based on their requirements ONLY. Create a series of screen shots that highlight the features most important to the prospect. Create a set of stories that illustrate the most common challenges facing the prospect and then step them through very short demoettes that highlight the features that solve those challenges. Create a set of short videos that show how the software is used to solve very specific prospect challenges.
All of these alternatives to the traditional software walkthrough provide a much better platform for getting your prospects to feel safe. Remember, making the experience remarkable for your prospects during the sales process is just as, if not more important, than any feature or function in your software.
This is just a subjective sampling, of primarily web-based, SaaS, and digital-centric applications. Some entire categories are intermingling, such as Search Ad Management and Social Media Ad Management, which I indicated with adjacency and occasionally small arrows. For instance, Integrated Suites includes both Hubspot and Unica (now a part of IBM), which serve two very different extremes, from SMBs to large-scale enterprises. I chose logos over a list of names because I felt it was a better reflection of their respective differentiation. Terence’s graphics are much more complete than mine, especially because each focuses on a more narrow slice of the industry. This task is particularly difficult when the lines are being blurred with new innovation (Eg. This can be an invaluable resource when people are looking for marketing solutions but are not specific about what they may need. I think specifically about predictive and adaptive analytics models that use customer data to drive very personalized and customer-centric marketing campaigns.
While pleased to be on the chart in the first place, tag management is so fundamental as to never fit in one bucket. So, given these buckets, we ourselves would find it almost impossible to pick one to sit in. I can imagine that took quite a bit of effort to get the logos arranged correctly ?? Well done!
I have looked and dissected this infographic rich on so much information and even more than that: it captures the complexity, diversity of this digital ecosystem, which truly popped up in the last 5 years!
It represents a whopping 947 different companies that provide software for marketers, organized into 43 categories across 6 major classes.
It is just a sample, albeit a large one, of the many different kinds of software available to marketers today. Terry Kawaja of LUMA Partners had added a terrific marketing technology LUMAscape — his original display advertising LUMAscape was my inspiration for my first landscape. First, the number of people who kept using earlier versions of my graphic and expressing their appreciation for it — while also nudging me to, um, kindly update it — meant a lot to me.
It struck me that these CDPs, along with some other technologies such as tag management and cloud connector services such as Zapier, were coalescing as marketing middleware — software to help all the other software in marketing work better together. So if a vendor’s products spanned multiple categories — which many of them do — I usually just picked one, whichever one I thought was best.
To do it justice, I’ll do a series of in-depth, follow-up articles over the next few months. Instead of each product needing to explicitly integrate with each other product out there — an impossible n2 integration points — middleware can serve as a common highway system for data between them.
Each business will be better able to tailor a marketing technology portfolio that best serves their mission.
But I believe they share a common DNA of letting marketers build interactive experiences to better acquire and nurture customers — without expensive, custom programming. One prediction is that some of the first generation marketing automation players will likely acquire several of these second generation players — to achieve further reach and hedge their bets on product design choices.
Content marketing, social media marketing, interactive experiences, and the analytical capabilities to optimize those efforts with continuous experimentation are where the largest flood of innovation is occurring.
But the momentum of the burgeoning marketing technology field clearly has a different center of gravity. The clear visualization of the six categories provides a meaningful hierarchy to help in educating others about the marketing technology structure, unlike anything I have seen thus far. The solidification of such a vibrant set of platform and middleware vendors in this space is definitely the most exciting revelation I took from this project. Yes, I agree the space in its totality is overwhelming — and as I disclaimed up front, this graphic is actually far from comprehensive.
What matters is a great product, a great marketing strategy, and great marketing execution. I think what Black Ink is doing at the intersection between marketing and finance is very exciting.
I found your blog to be the single most valuable resource in shaping my thinking of the architecture for this landscape. Thank you for including HubSpot in the integrated marketing category, we are honored to be a part of the list. It was a little bit of time to assemble this, but everybody needs a hobby, and I don’t golf. I just wrote a blog to help to better define this category (but a lot more work on this is still needed and I welcome all discussion on the topic). Although it does provide connective tissues between multiple other different marketing technologies, it’s using that connectivity as a means to an end to deliver higher-level business value. On a more simplistic level, would you consider sharing a working database of categories and companies featured? I agree with William – following this is hard… to keep it current must be a labout of love! It just helps to understand the competitive landscape faced as we continue to invest in companies. We really pride ourselves in creating social marketing tools that will help brands get to market faster and smarter. My apologies that I missed PromoJam in this version of the landscape, but thank you for sharing it with us. I am a big fan of Lumascape presentations but I do like how yours includes a comprehensive view of the marketing ecosystem.
Will definitely consider those as their own categories in future versions of this landscape.
I wrestled quite a bit with these categories, trying to decide what the best level of resolution should be. A whole infographic could be developed just around the marketing automation ecosystem that could do much more justice to the structure within it. Content marketing is a powerful tool any B2B software company can use to build brand awareness, connect with customers and prospects, and increase sales. Rep Cap shares advice about where to find topic ideas for your content, how to get a better understanding of what your buyers are looking for, and how to repurpose your best content.


Reputation Capital editors and writers are experts in their fields, which include human resources technology, employee benefits, financial services and accounting. It includes over 350 different companies, from small start-ups to Fortune 500 giants, across 45 different categories, from agile management to video marketing. Under constraints of time and space, there are many companies and categories that weren’t included and that no doubt deserve to be. As a result, for instance, you could implement analytics solutions from Chartbeat, Clicktale, ClearSaleing, and Compete with almost no overlap in functionality. Second, the inspiration for this came from the wonderful LUMAscapes produced by LUMA Partners.
I’m confident that in the long run the profession will get over the learning curve of mastering these many technological tools necessary for Marketing.
However, I am thinking about some options to make this more systematic and database-driven in the future. Almost frightening to see all the logos and equally frightening to realize how many I know or use! Without eZ in there you are missing the largest commercial open source web content management development platform. Much appreciated and yes this piece of work will be shared and rightly credited to you as your expertise and altruism deserves to be known on both sides of the pond! It certainly demonstrates just how many tools and applications there are out there to choose from; a choice that can be quite overwhelming! Nice work and don’t mean to be negative but there are tools and then there is strategy. Local business can’t get straight another piece to the puzzle, which is why we are building this automated system to manage everything in one place, with one entry. So when I say, the demo is where software deals go to die, you can be sure thata€™s based on over 15 years of experience selling and marketing software.
As soon as they feel safe they will agree to your terms and sign your paperwork, but not a second before. Each of these risks or scenarios have the potential to make your prospect feel anxious, nervous or apprehensive about their choice.
Simply discuss the clienta€™s requirements with them and provide them with a comprehensive list of what your software is able to deliver today, what are planned enhancements for tomorrow or the next day (actual delivery dates might be more helpful) and what requirements are not currently planned for the future. They eliminate all of the risks associated with a traditional demo and put you in a position to directly relate what the prospect needs with what your software can do without having to demo live software. This is where they make their emotional decisions and this is where they get to know, like and trust you.
However, Eloqua might make the case that they should be in a Revenue Performance Management category instead of Marketing Automation.
Alas, some cross-pollination defied my ability to show it cleanly in two dimensions, such as the intersection of CRM and Social Media Marketing Management into a new generation of social CRMs. Two products; WebManager which is core website, and BlueConic, which does online customer engagement.
Another key area to put into the diagram that is related to MRM, marketing automation, and integrated enterprise marketing is Business Process Management. One of the fundamental questions for marketers is how to get the best return from their budget. There is something for every size company on the lists whether you work with enterprise size business, mid-sized or small businesses. There are many more companies — indeed, entire categories — that were not included, merely due to the constraints of time and space. I was expressing the magnitude of the marketing technology space, but I wasn’t bringing much order to the chaos. The main exceptions are the giants who have acquired across the whole space, such as Adobe, IBM, and Oracle. These two classes of products are bringing some much needed structure to the marketing technology stack. You may get these pieces from one vendor or several, but they will serve as the foundation for your marketing technology stack. For instance, there are 66 vendors in just the social media marketing category alone (and many more that I couldn’t squeeze in). DMPs are increasingly able to leverage audience data across a much broader range of marketing initiatives. Finally, I’m excited by the wonderful set of agile management tools that are available today. Great for choice but also in some cases overwhelmingly confusing at the stage of doing vendor review. But given the mushrooming scale of this landscape, you’re right, a crowdsourced approach makes a lot of sense. I predict that new categories of marketing (especially around the area of influencer marketing and advocate marketing) will emerge more prominently in the near future and maybe they will make it on your future list! Reputation Capital Media Services, a marketing agency specializing in producing high-quality digital content for B2B companies, released a new white paper full of tips for creating and promoting engaging content for B2B software firms. The white paper draws on insights from content marketing experts and B2B companies who use content marketing.
Reputation Capital offers free 30-minute consultations on how great content can help businesses attract and retain customers.
The labels in our industry are in flux, as are many of the companies themselves, which are constantly adding new features, acquiring new products, and pivoting to new positions. Where I go broad, they go deep, with several amazing and thorough diagrams of subindustries within marketing. Possibly a solution to make it more comprehensive (and easy to update when I realize I left someone important out!). But I find it fascinating to get a glimpse of the breadth and depth of marketing software out there. At least until you can assess their success and how you might be able to upgrade this part of your sales process. New marketing technologies are being released every week, so any static snapshot like this is bound to be out of date the moment it is published. Companies that apply a process-centric approach to marketing can empower marketers to be very adaptive to customer needs. The diagram is missing an important disruptive technology – Customer State Marketing. And by the time you read this, it will inevitably be out of date due to new launches, re-launches, expansions, exits, and mergers. I was content to retire from the rearranging-little-logos business and leave it safely in their hands.
What makes them platforms, rather than just products, is that they’re increasingly open — interoperable with other, more specialized marketing software.
These products let marketers produce interactive experiences, rather than static content, to engage their audience.
Many of these are new ventures or expansions of vendors from other categories (especially email marketing). Granted, this landscape is not comprehensive, and there are many advertising technology companies that are missing from it. Our solution easily organizes all of our customer’s disparate client data to publish to Marketing Execution Systems at 10X the speed of traditional IT integration methods. In the meantime, Happy New Year–wishing you and the other marketers included on this list a very happy and healthy 2014!
I confess, it is very humbling to realize all the amazing companies that I inadvertently overlooked. Please, take a look to Equifax value proposition, it could fit in some categories (analytics for sure).
By tailoring the demo to exactly the issues and challenges facing the prospect, you put yourself in a much better position to get the deal and you personalize the prospecta€™s experience. For most hybrid companies, I placed them in what I perceived as their primary category, although I put a few in multiple for clarity. For years, that sort of work was the domain of consultants, but now there are software-as-a-service offerings that combine market data, consumer behavior data, company data and other factors so that marketers can simulate the results from various marketing plan alternatives and allocate resources across the categories in the diagram in the smartest way and quickly run new scenarios as new data comes in and adjust the plan if needed. No guarantees, but when I go to do another version of this landscape in the future, I’ll check here first. We are the glue that makes the 900+ other companies in your graphic more effective at what they do! Even if you dona€™t do a live demo, you are proving you understand their challenge and you are able to help them. Understanding how channels affect one another and impact a campaign overall is key in maximizing resources to ensure positive ROI.
Second, many products would fit in both subdivisions, which seemed like it would make those subdivisions less useful. I hope you and your readers will stop by and say hello to learn more about us and the value that we are delivering to some of the largest companies in the world.



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