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Enterprise information archiving offers organizations solutions for compliance and e-discovery while reducing primary storage costs. The term "enterprise information archiving" (EIA) incorporates products and solutions for archiving user content (for example, email, files, IM, text messages and SharePoint documents) and other data types (such as structured data, social media and Web page content).
Evolving use cases, new cloud solutions and the closely related e-discovery software market, along with new partnerships and acquisitions, have made EIA a fast-changing market, and there are a significant number of vendors that have been added to the Magic Quadrant this year. ArcMail, Barracuda Networks, Google, Microsoft and SilverSky are new to the Magic Quadrant this year.
Gartner tracks the market for distributed system archiving as a subsegment of the storage management software market called archiving.
ArcMail Defender is available via flexible deployment options of an on-premises physical appliance, a virtual appliance, a hybrid cloud gateway appliance and a hosted solution.
As a small company, is primarily focused on the SMB and SME space and may not be appropriate for large enterprises. Lack of granular access rights (users can see everything or nothing in the archive) is an administrative concern.
ArcMail Defender has been primarily used for email archiving to this point, with minimal capture of other supported content. Barracuda Message Archiver is available as an on-premises appliance with up to 48TB of storage and a maximum of 18,000 users per appliance.
Provides accurate and fast technical support and problem resolution, including a next-day Instant Replacement program. Barracuda Message Archiver supports limited content types - only email, some IM and some social media support. As an appliance, Barracuda Message Archiver is primarily used by small to midsize organizations, with larger implementations lagging behind.
There is no current integration with Barracuda's cloud services, which are heavily used by its backup customers. New York City-based Bloomberg, a privately held firm, has offered financial services software, real-time analytics and information services to the financial industry via SaaS for decades. Bloomberg Local Vault allows organizations to store data locally and manage policies globally across multiple geographies worldwide. Leverages its experience in building highly scalable and available environments to deliver Bloomberg Vault using its private data centers. Bloomberg Vault's e-discovery functionality is limited to advanced search, legal hold and export. Nonfinancial service organizations should evaluate required functionality cautiously when Does not offer extensive capabilities for file archiving. C2C offers ArchiveOne Enterprise as an on-premises product; private and hybrid cloud archiving solutions are supported by using Amazon Simple Storage Service (S3) on the back end. ArchiveOne Enterprise and Express offer the ability to hold in place for email and files as part of their overall information governance portfolio. The vendor's product strengths are consistent, but the frequent changes in marketing messages confuse some customers. Is a small player in the market, and most of its customers are small or midsize organizations; scaling the business has not yet been proven. CommVault's latest archiving software release, Simpana 10, was released in early 2013 as part of the vendor's overall data and information management portfolio.
Simpana product has been organically developed, and provides a single platform for information management that can support a variety of content from multiple sources.
Advanced functionality, such as OnePass, Reference Copy, ContentStore, and new indexing and search, differentiates Simpana from its competitors.
Partners and customers claim the vendor is easy to do business with - the product is widely available through partners, including Fujitsu, HDS and Microsoft Azure, as well as through numerous distributors and resellers. A privately held, venture-capital-backed company, dataglobal is headquartered in Heilbronn, Germany, with offices in Boston and Romania. The dg product suite is increasingly available through a variety of partners, including Dell, Microsoft and T-Systems. SourceOne is developed, sold and supported within the vendor's Backup and Recovery Services division, enabling additional integration with other EMC products. SourceOne is not available from EMC as a SaaS solution, although it is available through partners as a hosted offering and also supports cloud storage as a target. The product's supervision deployment options and reporting capabilities are in need of improvement. SourceOne has historically been late to market with functionality, including e-discovery for content types other than email. Global Relay is a SaaS archiving provider headquartered in Vancouver, British Columbia (with offices in New York, Chicago, London and Singapore) that has historically focused on the financial services archiving market. To support its strong knowledge of the financial services space, has many employees with legal backgrounds. Offers strong SLAs - zero messages lost, 99.999% uptime, and 24-hour response to e-discovery and audit requests (physical extraction of data), supported by in-house legal, audit and e-discovery teams. Has been slow in releasing a file archiving offering, which has been in beta for some time. Nonfinancial services organizations should request a proof of concept for the solution to ensure it meets their needs. Out-of-the-box lexicon support and policy reporting capabilities are limited and works in progress, requiring additional effort to build out.
In 2012, Google Apps Vault was introduced as the compliance and archiving strategy for Google content.
Native Google search and management tools provide a fast, easy-to-use solution for Gmail customers looking for archiving capabilities. As part of the Gmail platform, the Google Apps Vault interface is localized into 28 different languages. Commitment to Vault is strong because it is viewed internally as the eventual tool for compliance and archiving for all Google content.
Aside from Postini customers, is no longer supporting Exchange-only customers on Vault, but will support Vault customers using both Gmail and Exchange in a mixed-use environment.
E-discovery features, such as workflows, advanced search and availability of multiple export types, are still immature and might not meet use-case requirements for highly litigious organizations.
Technical support for Google Apps Vault needs to improve in the areas of response accuracy and support staff depth of knowledge. HP Autonomy offers a broad set of information management technologies, including Autonomy Consolidated Archive, which is sold as ACA on-premises and as Digital Safe in the cloud.
Has a strong, scalable cloud offering, with numerous large customers and over 50PB of data under management.
Autonomy's capabilities and vision for information governance encompass a broad set of functional components, including archiving across multiple content types. Because organizational structuring takes time, customers may continue to see intermittent issues with account management and customer support.
Despite portfolio simplification, HP Autonomy's list of numerous acquired products and its current portfolio of information governance products and modules are still complex for customers to understand and implement. The user interface on some products and modules is outdated, creating mixed themes and color schemes and sacrificing some ease of use.
IBM Content Collector (ICC) is the vendor's EIA solution offered along with complementary products for e-discovery (for example, IBM Atlas Policy Suite, IBM eDiscovery Analyzer and IBM eDiscovery Manager). The StoredIQ acquisition, with file analysis and discovery capabilities, enables customers to manage data starting early on in its life cycle.
Offers a comprehensive solution across both unstructured and structured data, and a variety of ways to manage it all holistically. Organizations that are not looking for a broad, sweeping ILG-type infrastructure find many options and integration points to be overkill for their particular environments. Archiving is flexible, and is offered on-premises, hosted in the cloud and as a multitenant MSP offering. Global presence, including a large installed base in China, makes it an appropriate choice for Asian and multinational customers. Most cloud deployments are for small to midsize customers, so larger organizations seeking a cloud solution need to ensure that the solution can scale to meet their needs. Reporting around the logging of and alerting for archive data, such as when searches have been run, needs improvement. Customers requiring e-discovery capabilities should be aware that these features in MessageSolution's product are largely unused.
Metalogix Archive Manager is Microsoft-centric, and supports Exchange, Office 365, heterogeneous file shares, IMs and SharePoint. The solution provides strong file archiving capabilities with a focus on HSM, rather than compliance. Has good knowledge of storage management; it understands how storage, archiving and content management (specifically SharePoint) are interwoven. Archive Manager is Microsoft-centric, providing no support for other mail applications, except via SMTP.
The ability to manage archive data within the native repositories, utilizing in-place hold, with familiar Microsoft management tools is attractive to some customers.
Has asserted a strong commitment to create native archiving tools to meet its customers' needs, as attested by the continued improvements from Exchange 2010 to Exchange 2013. Storing archive data within the Exchange database negates the need for backup, DR and HA associated with on-premises third-party archives. Organizations that use high-cost storage for Exchange may find that the archiving and in-place hold approach does not offer cost advantages, compared with third-party products that offer single-instance storage and deduplication technologies.
Has demonstrated the ability to roll out new features requested by customers in a timely manner.
The bulk of customer usage has been for Mimecast UEM, whereas Mimecast File Archive and Mimecast Services for SharePoint have seen slow adoption since being introduced. Usability of the administration console, including the inability to use the browser's back button, needs improvement. Customers should be aware that UEM is still primarily focused on Exchange, with other types of email support being relatively new. Offers broad support for a wide array of unstructured and structured content types, and enterprise archiving is an integrated component of the ECM platform. Content-based autoclassification, integrated with records management and archiving, is well-suited for organizations with strong information governance requirements. Customers are able to leverage the ECM platform, but those not using OpenText will find higher costs associated with archiving as a stand-alone product. Customers have indicated that the customer experience, including support, account management and training, is an area that needs improvement. Customer communication regarding OpenText's formal road map and vision for enterprise archiving is inconsistent.
Since entering the archiving market via acquisition, Proofpoint has seen consistent growth in the high double digits for its archiving and e-discovery services. The service includes Proofpoint's DoubleBlind Key Architecture, providing sophisticated encryption and key management (with keys held only by the customer) for enhanced data privacy and security in the cloud. Offers a guaranteed search performance SLA, supported by a scalable cloud architecture that is especially attractive to larger customers with high data volumes. Compliance supervision functionality is not as strong as what is available from competitive vendors, and more advanced user functionality (for example, sophisticated search) could be improved. While support for other content types is available, the service and its customers tend to be very email-centric.
Proofpoint's DoubleBlind Key Architecture requires an on-site appliance for archiving from on-premises messaging applications, which may not be attractive to organizations looking for a pure hosted archive solution with no on-premises components.
SilverSky, most notably known for hosted Exchange email solutions, offers email archiving as part of its overall Email Protection Suite, which also includes email security, advanced data loss prevention (DLP), email continuity and encryption. Provides a 99.9% SLA for archiving customers and a 100% availability SLA for cloud email customers that use the Continuity Archiving service. The Email Protection Suite provides a well-integrated experience for security, DLP, email Mobile access through Archive Anywhere is easy to use and convenient for users. New corporate branding means that SilverSky continues to face awareness challenges as a mature archive vendor. Has a strong understanding of and support for the financial services market around broad compliance needs and relevant multiple content types. The VCO offering for policy-driven supervision and automated classification helps to refine and manage relevant data for matter management. Offers robust enterprise social media capture for Yammer and Chatter, and has improved its Web archiving capabilities. The bulk of the customer base continues to be small or midsize organizations; larger enterprises should take appropriate steps to ensure that the Smarsh solution will meet their needs.

Has grown quickly and has shown some growing pains within the organization, namely around the consistency of the quality of first-line support. Nonfinancial services organizations should request a proof of concept for the solution to ensure that it meets their needs. Provides a solid solution for small or midsize customers; the overall archiving feature set and ease of use are well-received. Customer support, account management and market knowledge have been cited as very positive by customers.
Symantec has more than 27,000 Enterprise Vault and Enterprise customers and the largest number of customers doing SharePoint archiving among vendors in this research (over 2,000). As the market share leader, offers a broad range of archiving options with support for on-premises and cloud deployments.
Enterprise Vault is scalable and appropriate for any size customer installation, including large environments. Has invested in making information governance a focus area with integrations with Data Insight, Clearwell and DLP.
Gartner has spoken to customers who either are unsatisfied with account management or have indicated that product support issues have not been resolved satisfactorily.
ZL Unified Archive is typically deployed by large enterprises, and supports integrated archiving, records management and e-discovery as part of the same platform. The product does well in very large environments; the vendor's largest customers are managing over 200,000 mailboxes and processing millions of records per day. Given the breadth of functionality and relative complexity of the solution, the product may not be appropriate for small organizations.
Note that there are numerous vendors that offer archiving products specifically for messaging applications. AXS-One, a Daegis company: AXS-One offers AXS-One Central Archive for email, IMs, files, social media, SharePoint and SAP data. Index Engines: Index Engines offers Octane Archive an archiving appliance that supports files and email, and provides a unique capability to capture legacy content from backup tapes.
Viewpointe: The Viewpointe OnPointe private cloud-based offering centers around information governance for large organizations, namely in banking. Founded in 1998, HyperOffice is a market leader in cloud collaboration and communication software for small and medium sized businesses.
We provide the most comprehensive suite of solutions developed over more than 12 years of understanding your growing business needs. Copyright © 2012 Autos Weblog, All trademarks are the property of the respective trademark owners. Gartner evaluates vendors offering products and services that provide archiving for email, social media, files and other content types.
These products provide features such as data deduplication across content types, retention management, content indexing and at least basic tools for e-discovery (which, in this case, includes functionality for legal hold, advanced search, export and other features specific to managing data for e-discovery within the archive). Bloomberg Vault is a SaaS solution for archiving, compliance supervision and e-discovery for Exchange, Domino and social media environments, deployed by more than 650 companies.
It provides unique native ingestion capabilities for Bloomberg messaging, and integration with Bloomberg's analytical services, legal research and trading systems.
The product provides support for Exchange, Office 365, Domino, heterogeneous file systems and SharePoint. The vendor's integrated solution set is composed of dg mail (Exchange, Lotus Notes), dg file, dg office (for SharePoint and Office documents) and dg erp.
Its organically developed products support everything from scanned images to traditional EIA content (email, files, SharePoint) to ERP systems.
EMC also offers support for structured data archiving and application retirement with its EMC Enterprise Archiving Solution. It is localized into multiple languages, and partners are provided with comprehensive training and accreditation, providing customers worldwide with local expertise. Global Relay contracts for annual third-party validation testing (with KPMG) on all its security, business and operational controls.
The products support Exchange, Domino, Gmail, heterogeneous file systems, SharePoint, IMs, voice, video and social media content. ICC is available as an on-premises solution or as part of the IBM SmartCloud Management managed service. Along with email support, MessageSolution's enterprise product family for archiving and e-discovery supports file shares (Windows, Unix and Linux), SharePoint, most public IM applications (MSN, Google, Yahoo, Jabber), Lync, Sametime, SMS and texts. SharePoint support is a particular strength, as the vendor has built up its portfolio of SharePoint management solutions via organic development and acquisitions. Subsequent releases of Exchange Server 2013, SharePoint Server 2013, and Exchange and SharePoint Online have seen major improvements. The vendor offers additional products for the archiving of Windows-based files and SharePoint content. The product supports Exchange, Office 365, Zimbra, Windows file shares, SharePoint, IMs and social media.
Proofpoint is in close touch with its customers, and supplied references had no negative comments. Mobile support through Archive Anywhere allows access from most user devices to the archive without the requirement for additional software or apps installed on the devices. The success of Virtual Compliance Officer (VCO), along with smarshEncrypt and smarshDLP, is key to the financial services focus. The vendor supports more than 11,000 customers, many of which are small or midsize companies. Symantec offers Enterprise Vault for on-premises archiving, and Enterprise as a hosted archiving service. Archiving functionality is available for Exchange, Office 365, Domino, Gmail, heterogeneous file systems, SharePoint, IMs and other content types. Department of Defense (DoD) 5015 compliance, native capture of cloud data sources (including social media and FSS services) and advanced search across very large volumes of data.
Many cite the involvement of its engineers and executives, including the CTO, and their willingness to go "above and beyond" to meet customer needs. Retain has a strong offering for GroupWise and also offers support for Gmail, Exchange and Office 365.
The product is delivered as an appliance and was announced in January 2012 as an extension to the vendor's compliance and e-discovery product line. Designed for SMBs, SonaVault Email Archiving & eDiscovery Appliance is available as a software purchase or as an appliance for a plug-and-play, all-in-one email archiving and e-discovery solution. The OnPointe platform utilizes proven industry technologies from vendors such as IBM, NetApp and ZL Technologies to create a scalable offering for information life cycle management of data with archiving and supervision as components. Share unlimited documents with employees, distributed workforces, and customers from any Web-enabled computer. Easily control access to documents, folders or subfolders with our permission-based document management system. Due to the complexity associated with managing multiple data types within the archive, EIA also more broadly encompasses capabilities such as federated archive repository management and common policy management for migration, retention and discovery across multiple repositories. Bloomberg is heavily invested in financial services and has emphasized features for Dodd-Frank compliance, with support for voice communication compliance and an option for local archiving to support privacy requirements with Local Vault. The vendor also offers ArchiveOne Express, a solution for organizations with fewer than 200 mailboxes. Additional products include dg connect (API for application data archiving), dg classification, dg search and dg hyparchive (EIA backbone with support for mobile access and simple e-discovery). Non-European customers need to feel comfortable working with a small vendor in a remote geography. Cloud Tiering Appliance and DiskXtender work in conjunction with SourceOne for File Systems for multitier migration.
The first was a $24 million state-of-the-art ecologically friendly data center located in Vancouver. Support for Google Drive content, including Google Docs, will be coming soon to allow Vault customers to search, identify and export data from Drive. ICC supports Exchange, Domino, Office 365, Gmail and other messaging applications via SMTP, as well as file systems, SharePoint and IBM Connections.
In June, Metalogix announced the availability of Metalogix Email Migrator to migrate live and archived email from other archiving systems into its own solution. Microsoft's twofold archiving and data retention strategy revolves around: (1) managing data where it resides with in-place hold and (2) SharePoint as an overarching management tool and central repository for some retained data.
Unified Email Management (UEM), offered as a service, includes email archiving, continuity, security and large file send. SilverSky provides support for IM, such as Lync and Google Talk, stored in the email archive repository.
Smarsh acquired Perpetually in 2012 for Web page archiving, renaming the product Smarsh Web Archiving.
The service supports Exchange, Office 365, Lotus Domino, GroupWise and other mail apps through SMTP and IMAP, IBM SmartCloud for Social Business, and file shares. The Enterprise Vault products support Exchange, Domino and other mail applications via SMTP, as well as file archiving (Windows and Unix) and IM. The product is organically developed, and doesn't rely on third-party solutions or technical partnerships. Retain Mobile archives SMS, Multimedia Messaging Service (MMS) and call logs for BlackBerry and Android, while Retain Social supports Facebook and Twitter content, and e-discovery features are provided through Gwava eDiscovery Management.
At the time of this Magic Quadrant analysis, Index Engines did not meet the minimum revenue requirements for its archiving product.
Sonasoft also offers an Exchange migration and backup solution, along with an SQL Server backup tool.
Viewpointe did not meet the criteria for the Magic Quadrant due to using third-party technology for the archive. ArcMail Defender is attractively priced, compared with other on-premises and cloud solutions, although customers tend to purchase too much capacity upfront. Supported content for ArchiveOne includes Exchange, Office 365, Domino, Windows file shares, Lync and SharePoint. The vendor places a strong focus on classification as a differentiator, with support for self-learning, metadata and content classification.
In 2013, EMC released EMC Data Protection Suite, a packaged offering combining backup technologies, including EMC NetWorker, EMC Avamar, EMC Data Protection Advisor and EMC SourceOne. The second was a $10 million investment to rewrite the flagship product, Global Relay Archive. At this time, functionality focuses on Google-only content, but support for hybrid customers that have a mixed environment (with both Gmail and non-Gmail users) will be available with Exchange journal ingestion in the near term. The vendor has a large number of customers in financial services, and provides supervision and surveillance as add-ons to its archiving portfolio. Additional social media archiving is offered via partnerships with Actiance and others, and SAP-certified archiving is supported via ICC for SAP.
MessageSolution manages its own cross-platform email migration, in addition to file shares and public folder migration into SharePoint. The archiving products provide comprehensive storage management functionality, particularly for SharePoint and Exchange (including a focus on HSM [HSM], which Metalogix refers to as 'light' and 'deep' archiving), and support a broad array of on-premises and cloud storage targets. In Exchange, a second archive mailbox called the Personal Archive Mailbox is created with the same environment, predominantly focused on reducing storage burdens. The vendor's acquisition of NextPage gives it broader information governance capabilities for files and other content within a data center, and it has recently released an integrated solution that enables collection and preservation of information that resides outside of the archive. In 2013, through private investors, Smarsh reacquired the 60% stake in the company that was owned by Dell. It leverages a grid-based architecture to provide linear scalability, and files and other content can be indexed and managed in place, without requiring a copy to be sent to the archive. ArcMail offers an upgrade program to customers that have sustained uninterrupted product support maintenance contracts for three years and are willing to sign up for an additional three years.
Bloomberg has recently upgraded the interface for compliance supervision to provide an improved user experience. The vendor offers left-hand-side Electronic Discovery Reference Model (EDRM) e-discovery functionality, and is differentiated by the fact that its information management, collection, preservation and legal hold capabilities can be applied to archived data, production email, calendars and personal folder (PST) data (C2C calls this collection and preservation 'in-place legal hold'). While CommVault doesn't offer its own cloud solution, it counts over 200 MSPs and cloud services providers as customers.
All archival data is stored in a single common repository, with common services (such as retention management, single instancing, legal hold, search and analytics) applied across all content types.
EMC SourceOne is integrated with EMC storage offerings, including Data Domain for deduplication storage, Atmos cloud storage, Centera for compliance and Isilon for scale-out environments. Version 9 was released in June 2013, with improved e-discovery, compliance and supervision capabilities.

Archiving for email is done in place, alleviating a second repository and the need for a third-party management tool. Search and analysis functionality is provided by HP's embedded Intelligent Data Operating Layer, which supports over 400 content repositories and 1,000 file formats. IBM's solution stores archived content in IBM content management repositories, providing the potential to further leverage this content as part of ECM processes. Future enhancements include integration with backup systems, predictive analytics, structured data archiving and medical image archiving for healthcare. Metalogix doesn't offer a cloud strategy of its own; it sells through cloud partners and to MSPs, and, in November 2013, it will launch a packaged email management solution utilizing Amazon cloud services. To support compliance, objects retained in Exchange (either the product mailbox or the archive mailbox) can be tagged with retention periods and stored where they are. The vendor provides support for legacy tape ingestion and restores through its InfoFusion Integration Center.
SilverSky will continue to build out policy-based archiving for additional content types, including files, using metadata and based on conditions. In the future, the vendor will continue to focus on its unified architecture managing numerous data types all at scale.
Sonasoft did not meet the minimum revenue or additional content types requirement for this year's Magic Quadrant. Barracuda has focused on three categories of business: content security, application security and delivery, and storage (with the storage division encompassing backup, archiving and Copy). PST management includes the discovery of PSTs wherever they may reside, then holding in place or ingestion into the archive. Almost 85% of the vendor's sales are through partners, and 67% of its archiving revenue is generated in North America. With the release of SourceOne 7.0, EMC provides left-hand-side EDRM e-discovery capabilities, including search and legal hold across multiple object types, custom identity management, customized tagging with multitag capability, and multiple format export choices for email, file share and SharePoint content. Version 10 employs hyperscale IT architectures designed to support up to 400,000 users in one repository. Google's ability to leverage its powerful search engine for Gmail (which is, by default, already indexed) provides very fast and user-friendly search capabilities. HP has weathered many challenges associated with the Autonomy acquisition, and the past year has been a study in turnarounds, including a continued focus on the product around additional content types, automated policy management, and supervision and surveillance.
IBM continues to add to its information life cycle governance (ILG) capabilities with new releases and the acquisition of StoredIQ, which extends IBM capabilities for content analysis, e-discovery and defensible disposal. Expect Metalogix to deliver offerings that improve the use of metadata to assist in e-discovery and information management, deliver mobile access, and provide data protection to complement archiving retention capabilities. OpenText partners with Actiance to support archiving for IM, SMS and social media content, and partners with Recommind for e-discovery. In addition, SilverSky plans on delivering format-preserving encryption, which will provide the ability to search and view archived data, while leaving the data encrypted when not being accessed. Feature improvements this year include improved granular legal hold, more granular retention policies and additional collection methods, including POP3 and support for larger objects. Symantec's Data Insight leverages archive policies created in Enterprise Vault to classify content. Nearly 40% of ZL Technologies' customers are in financial services, and it provides compliance supervision to support this vertical's required workflows.
Expect ArcMail to continue to evolve its offering to support additional content types and improved e-discovery capabilities focused on SMBs.
The Message Archiver product provides storage management, e-discovery and compliance, and end-user access to email. Bloomberg Vault is an exclusively cloud-based offering and does not offer offline access to archived email. In 2013, C2C has been increasing its focus on information management and "dark data" management (management of unknown unstructured data).
In 2013, CommVault refocused its top-level messaging beyond backup to information management.
Expect Global Relay to continue to work on scaling its architecture, improving mobile device management, and keeping its focus on the financial services market. The division has greatly simplified pricing by adopting HP's standard software pricing framework and HP best practices for product management, quality assurance (QA) and support, and has overhauled its management team. Expect continued messaging and go-to-market focus on buyer-based solutions and continued integration with the IBM ILG strategy, namely around identifying and managing data according to value and defensible disposal. The MSP offering is multitenant, allowing the MSPs to offer the service at a more favorable rate.
The vendor generates 50% of its archiving revenue outside of North America (40% in EMEA), and 54% is sold through partners. Mailboxes and folders can be managed by administrator-defined policies or personal tags set by users.
UEM security capabilities include protection against malware, spam, data leaks, etc., and UEM's email continuity allows users to work from the UEM source if their primary email system is down. OpenText has automated classification for content managed in its repository with plans to release file visibility capabilities in 2014. In addition to providing comprehensive e-discovery features for archived data, Proofpoint partners with Nuix, Zapproved and Catalyst for broad-spectrum e-discovery. Most of SilverSky's revenue is generated in North America (75% direct and 25% through the channel), including sizable business through IBM. Smarsh supports a broad range of applications, including Exchange, Office 365, Domino, GroupWise, Bloomberg, Gmail, Chatter, Yammer, IM and Web data.
Future enhancements to the portfolio include DiscoverSTOR, an unstructured data analysis platform that gathers and enables decisions across multiple content types.
Symantec DLP has been integrated with Enterprise Vault as the Data Classification Services module.
ZL Unified Archive is available both direct from the company and through channel partners, and a number of large, specialty cloud providers (including RenewData, SunGard and Viewpointe) utilize ZL as the technology powering their cloud archiving services. The Barracuda Instant Replacement program provides customers with next-day replacement of defective hardware and a free replacement appliance every four years, which includes migration to the new equipment. However, Bloomberg does enable end-user access through thin-client support via its Bloomberg Terminal software. The vendor will continue to build out its cloud capabilities, in addition to providing deeper information management features focused on managing data in place and e-discovery. It continues to build out its support for the healthcare vertical, while also increasing its focus on large-scale analytics and information management. In 2013, dataglobal focused heavily on customer feedback processes, support and other customer-focused programs, such as an executive sponsor program.
Vault administration is geared around legal and compliance users and supports role-based management.
In 2013, Autonomy products have been featured prominently at HP conferences and are cited as an important component of the vendor's overall strategy; 20% of its archiving products are sold through that channel.
IBM InfoSphere Optim database archiving products are the market share leader for structured data archiving, and unified policy management for both Optim and ICC is supported via the IBM Atlas Policy Suite.
MessageSolution offers Microsoft Azure integration and is an IBM Advanced Business Partner for Domino. Metalogix has become increasingly focused on customer satisfaction, and has increased its sales and support head count by 15% over the past 12 months. OpenText's archiving solutions are offered predominantly on-premises; however, the vendor offers support for private and hybrid clouds, with a number of partners that offer it as a cloud service. The vendor leverages its success in the security market to offer integrated threat protection, compliance, archiving and governance solutions to prospects and customers. SilverSky's pricing is straightforward and is offered at different tiers for three-, five- and seven-year retention. Sonian is also rolling out easier and less expensive migration tools to ingest datasets from third-party archiving repositories. The Clearwell eDiscovery Platform from Symantec provides end-to-end e-discovery across most content, while Discovery Accelerator is for left-hand-side EDRM (identification, collection, preservation) e-discovery in the Enterprise Vault archive only. Seventy% of ZL Technologies' revenue is via North American channels, and 30% is generated from Asia, with a strong presence in Japan. The majority of revenue is generated in North America and is primarily sold through reseller channels. Data from Message Archiver can be exported to Barracuda's file sync and share (FSS) solution, known as Barracuda Copy, which enables rights-based file access, including external parties.
Today, 85% of the vendor's business is in EMEA, and it is looking to expand its presence in North America. In 2013, a mobile device manager was released for Android and BlackBerry devices that captures PIN data, SMS text messages, call logs and location information.
Vault supplies in-depth audit logs where all user actions are tracked, including granular actions, such as individual email and doc views.
Financial services and government are key verticals for ICC, and 80% of customers buy directly from IBM. The solution is straightforward, and many implementations are done via the Web, without the need for on-site assistance. The vendor has a major focus on the end-user experience and capabilities such as the recently released large file send.
Look for additional cloud offerings in the near future, including ease-of-use enhancements associated with a cloud application. Proofpoint has traditionally targeted larger enterprises but, in 2012, it expanded its target buyers to small and midsize customers through the introduction of a service called Proofpoint Essentials. Smarsh partners with Actiance to deliver capture support for SharePoint and other social media content.
Expect more integration with Clearwell, as well as an increased focus on information governance solutions. It has signed a reseller agreement with Dell, which will bundle the complete set of dg products with its hardware solutions. Global Relay Archive supports Exchange (on-premises and online), Domino, Gmail, GroupWise, other messaging applications via SMTP, Bloomberg, Thomson Reuters, Chatter, Yammer, Lync, social media, and mobile content. As part of a global technology giant, the Google Apps Vault team is aggressively pursuing international opportunities, such as support for the European Commission's Data Protection Directive. However, SharePoint content cannot be archived using the native features built into the product. Pricing for OpenText archiving products are on a per-seat basis, and there are volume discounts or enterprise license agreements.
As a new partner for Smarsh as of May 2013, The Nasdaq OMX Group resells the Smarsh suite of products, and integration is planned into the Nasdaq OMX Smarts platform.
Sonian includes simple per-user per-month pricing for mailboxes, which includes all functionality. Symantec sells the products directly, as well as through numerous partners, and the customer base is fairly well-distributed across verticals.
In addition, the product is offered by T-Systems as its cloud archiving solution in EMEA, and Microsoft offers it as a classification service via the Azure cloud service.
Global Relay is listed as the named archiving vendor in FINRA's Compliance Resource Provider Program. The Postini archiving solution, renamed Google Message Discovery, is in the process of being transitioned to Vault, with Gmail and non-Gmail customers being supported. Pricing is straightforward and on a per-user basis for either stand-alone email archiving or UEM. Basic e-discovery functionality is supported, and partnerships with Catalyst and Recommind give customers more comprehensive EDRM functionality coverage. File archiving pricing, which dropped this year, is offered on a per-gigabyte per-month basis. Symantec's largest email customer is archiving 350,000 mailboxes, and its largest journaling-only customer is capturing content from 850,000 mailboxes. Barracuda Message Archiver is sold exclusively through the reseller channel and its largest customer has 14,000 mailboxes.
70% of Global Relay's sales are direct, with 70% of revenue coming from North America, 20% from EMEA and 10% from the AsiaPac region. Google Apps Vault is offered on a simple per-user per-year basis, and the largest Vault customer has more than 300,000 Gmail accounts. The Smarsh offering is available in English only, and the largest customer has 17,000 mailboxes.

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