With Help-Desk-Software, you’ll always be “in the know” as soon as the tickets are entered into the system. Our ticket management system uses a breakthrough platform that keeps track of customer history, activities, account changes or status updates, all interactions or other designated criteria that can be customized to suit the nature of your industry and daily activities. Help-Desk-Software offers the most robust ticket management center for your help desk and support team.
Most companies are in need of help desk support software for their business, customer care and administrative needs. To get the most out of the help desk support software that you opt for, it is a great help to first be thoroughly aware of the exact requirements of your company. If you are looking for free help desk support software then there are quite a few good options available to you over the internet that will give you excellent help desk support without you having to spend money. Tech Center is for the support staff for tracking and management of the support and work order tickets. SmarterTrack 4.0 is another free help desk support software that can fulfill your help desk requirements.
The Ticket system is highly effective and Live Chat and WhosOn allow efficient communication, assistance and tracking of customers.


NetKeeper Help Desk Captain is a complete, affordable, scalable, integrated and ready to use software solution to improve customer and employees satisfaction. NetKeeper Help Desk Captain includes e-mail, alpha paging, SolutionsKeeper, automatic top FAQ generation, auto call assignment, auto priority assignment, Supercase for complex issues, optional assignment of a case to equipment instead of the caller, automatic MS Mail Merge and more.
This is the first page a technician, supervisor, or administrator sees after loging into the WonderDesk.
Our powerful ticket management system supports the help process from beginning to resolution, while keeping the customer informed every step of the way.
From beginning to end, your tickets will reach a resolution on time to bring more satisfied customers and ease of use for help center technicians.
The different help desk software programs available at present vary from each other in terms of cost, customer interaction options, the number of users accepted and ticket management system options. It works on all versions of Microsoft Windows and provides you with a host of features that enable you to track and accomplish your technical support and customer service requirements without breaking into a sweat. Business Centre is for the management of sales, Pocket Centre is a mini version of the Tech Centre that runs on a pocket browser on a pocket PC and Reservation Centre is a media reservation tool. It is strong and comprehensive and contains many features such as multi-lingual Live Chat, Ticket system, WhosOn, cost analysis, branding and language support, reporting, data mining, and a Knowledge Base.


Ticket management also works alongside the other features of the software to give you more control of workflow and for useful data used for reporting. In a nutshell, Web Centre 6.1 is a very comprehensive and detailed package for your business needs. Don’t wait until customers have contacted you multiple times or until tickets have reached a critical point. Customer+Center allows customers to register, check and update their support and work order tickets. NetKeeper is a highly automated, easy to use software application that will handle all your help desk operations and provide you with better support and increased customer satisfaction.



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