Services can range from financial services provided by the banks to technology services provided by the IT company or hospitality services provided by hotels and restaurants or even a blog where an author provides a service (information presentation, interesting reading etc) to his audience.
While everyone knows about the 7 Ps of services marketing, the 8th P of Services Marketing has emerged in research very recently.
In integral services management, improving productivity is a requisite in cost management; but quality, as defined by the customer, is essential for a service to differentiate itself from other providers. It has been recognized that overall profitability of a firm may be greatly impacted by focusing on not only at the top-line by improving sales but also focusing on the bottom-line by lowering over-all cost of delivering services. It has also been established in research that process improvements deliver better standardization and hence better quality in services. Also did you read our article on the The 4 P’s of Marketing – The Marketing Mix strategies from which the 7 P Marketing Mix theory actually evolves? Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. UPDATE: A new 2015 Version of the Marketing Technology Landscape Supergraphic is now available.
Its purpose is to illustrate how incredibly diverse and vibrant the marketing technology ecosystem is.
Many companies could make a case for being in multiple categories, but in the interest of diversity, there are few duplicate entries. Three notes: First, my own company, ion interactive, is included in the graphic in the landing pages circle (which is part of the testing and optimization sphere, which is part of the broader web site constellation).
Great infographic, some estimate that Marketing in the next decade will be bigger spender on Technology that IT groups within companies. According to our knowledge we define that the marketing automation as, It is the Software solution that designed to simplify the online processes by repeatation of tasks.Can u briefly explain about technologification. Thank you for the monumental piece of work, which you thankfully just had to update this year! A labour of love, no doubt, buddy media and radian6 are now merged to be the Salesforce Marketing Cloud.
I have been following your infographic for a while now and this the IInd update I am looking at.
Hi Mark – Where is Epsilon in this Landscape – I wanted to explore them as a potential player in the marketing suite for my company?
Couldn’t agree more with the sentiment that strategy (and for that matter people and culture) trump tools. You have done an amazing job in putting this together, I took on the task recently in our company to undergo a complete market analysis and I will be using this as a boost in the right direction.
I think our company fits in on this to date, we have been laying low up until now, but we are rapidly growing and find that nobody meets the demand of the market quite like us!
Thank you again for the valuable insight into the market, please feel free to reach out to me I would love to chat about this topic with you! Hi Scott, do you have an updated 2013 version of the Marketing Technology Landscape you did back in Sept 2012?
This is such a great overview of the marketing landscape, I’m wondering if anyone (or you Scott) have come across one for the IT Landscape in general? To celebrate this glorious moment of a meme officially becoming a meme, we gave our take on the most important insights in the meme: marketing, design, technology and sales.
A marketing plan is a detailed roadmap that outlines your marketing strategies, tactics, costs and projected results over a period of time. Some statistics have shown that up to 85% of small- to mid-size companies operate from a budget only — without a written plan to accompany it. Writing a marketing plan is a time-consuming exercise, but it forces you to think through your strategies and relevant tactics. Note: You can create a detailed marketing plan using our guided, online template in our marketing planning and management app.
It takes time to develop a good marketing plan and budget, but it’s important because it ties all of your activities to tangible goals.
It’s also a great opportunity to focus on the future, generate new ideas, and inspire your team.
You recognize that the time you invest to create a solid plan is perhaps the best time you’ll invest all year – it helps you work through new strategies, issues, ideas, and numbers. When it’s done, your team focuses on executing the plan and measuring your progress all year long.


As a result, you’ve been able to hit your goals, grow your business, and enjoy the journey. You include general revenue goals, general sales strategies, and basic campaigns; you stick with proven techniques. You could be more ambitious with your revenue goals if your company were willing to try new things, but each year you stick with the tried-and-true.
Create a free account in our marketing planning and management web app for step-by-step guidance for writing your marketing plan. Since your plan should address your budget and all of your strategies and tactics, you’ll need to review your brand strategy, pricing strategy and distribution channels beforehand. Quantitative (numeric) goals such as total revenue, profit, number of customers, units sold, and breakdowns by product or channel as needed. Strategic goals — for example, you may want to expand into a new market with a new distribution channel, or you may need to reposition your brand to reflect a change in your business.
Your positioning strategy defines how you’ll differentiate your offering from those of your competitors.
If you need to do anything to strengthen your product line and better support your positioning, address those issues in your plan. You don’t need to list every campaign — just outline your major promotional plans for the year. The planning process itself is immensely valuable, but if you don’t review the plan regularly, it’s easy to lose focus. You may need to create new messages, literature, websites or other tools and processes for your marketing campaigns, but after that, focus on generating and managing your customers. The Marketing MO planning app is your behind-the-scenes Chief Marketing Officer, a comprehensive resource that will improve your overall business, whether it’s a consulting practice, start up, or mid-size company. How to do it: Building your Marketing Mix is relatively simple, but should be based on a deep understanding of the marketing sector you’re in. Understanding it in practice: defining your Marketing Mix is essential to establishing the company’s strategic position and to being able to connect with the right audience. A sound strategy is the road-map that will guide your business forward.  At Octarine, we focus on Marketing Strategy and Media Strategy. And then we’ll create an advertising campaign so that you get the right message to the right people. Also known as inbound marketing and customer publishing (as well as various other descriptions); content marketing is all about communicating with consumers without selling.
Mystifying to many marketers (hey, we’re here to sell!), content marketing’s strength is encouraging your target market to look to you for information and expertise on subjects that matter to them. So a pram company, for example, might publish articles on their web site, on decorating a nursery or planning a toddler’s birthday party, encouraging young mothers to visit their website on any matter related to babies and toddlers.
This is not to say that no mention is made of your own product.  That would just be a missed opportunity! Octarine will help you to develop your content marketing strategy and research the right content for your business.
We’ll give you the right media for your target market, and establish effective combinations to build your brand. We can help you develop the strategies you need to make the most of your advertising budget.  Contact us and let’s talk. So the classical 4 P structure of the Marketing Mix needs to be modified suitably to incorporate the 8 Ps for services marketing, which was previously known as the 7 Ps only. Services marketing are dominated by the 7 Ps of marketing namely Product, Price,  Place, Promotion, People, Process and Physical evidence. In services management, often the variable costs are a lot more than fixed costs, and so incremental costs, if managed properly can have a huge impact on productivity. Quality perception is a crucial differentiating factor on services management and for long term sustainability of the same. Our authors are educators from top QS ranked universities and practitioners from multinational enterprises. It includes over 350 different companies, from small start-ups to Fortune 500 giants, across 45 different categories, from agile management to video marketing. Under constraints of time and space, there are many companies and categories that weren’t included and that no doubt deserve to be.
As a result, for instance, you could implement analytics solutions from Chartbeat, Clicktale, ClearSaleing, and Compete with almost no overlap in functionality.


Second, the inspiration for this came from the wonderful LUMAscapes produced by LUMA Partners. I’m confident that in the long run the profession will get over the learning curve of mastering these many technological tools necessary for Marketing. However, I am thinking about some options to make this more systematic and database-driven in the future. Almost frightening to see all the logos and equally frightening to realize how many I know or use!
Without eZ in there you are missing the largest commercial open source web content management development platform. Much appreciated and yes this piece of work will be shared and rightly credited to you as your expertise and altruism deserves to be known on both sides of the pond!
It certainly demonstrates just how many tools and applications there are out there to choose from; a choice that can be quite overwhelming! Nice work and don’t mean to be negative but there are tools and then there is strategy. Local business can’t get straight another piece to the puzzle, which is why we are building this automated system to manage everything in one place, with one entry.
Learn how to set up, manage and improve your distribution channels with this detailed how-to guide from the experts at Marketing MO.
Your marketing plan and budget keeps your entire team focused on specific goals – it’s a critical resource for your entire company.
This explains why so many marketers are tactically focused – they’re figuring out how to spend a defined budget, instead of thinking about goals and strategies. Even a simple plan is better than none, but when you invest more effort upfront, you’ll have a better roadmap toward your goals. Without one, you may be traveling in the right direction, but it’s incredibly difficult to stay on course – and that can drastically limit your success.
You’ll also outline your major marketing campaigns for the year since they’ll be in your budget. When tackling any new marketing task, have confidence that we have your back – with the structure and detail you need to get things done right. For example, an alternative culture neighborhood in Rio de Janeiro is totally different from one in Sao Paulo, and so on.
This involves both digital marketing such as affiliate links, FanPage, etc., and offline strategies such as outdoors and newspaper ads.
The four Ps (marketing mix) are about your own market placement and the harmony between the 4 P elements. LUZ develops corporate management spreadsheets, including marketing and strategy spreadsheets, that will most certainly help you analyze your 4 Ps! So for services, a firm may greatly benefit through proper re-engineering of processes and remodeling the same if required to improve productivity at each stage.
The labels in our industry are in flux, as are many of the companies themselves, which are constantly adding new features, acquiring new products, and pivoting to new positions. Where I go broad, they go deep, with several amazing and thorough diagrams of subindustries within marketing.
Possibly a solution to make it more comprehensive (and easy to update when I realize I left someone important out!). But I find it fascinating to get a glimpse of the breadth and depth of marketing software out there.
An estimate is better than nothing, but if you’ve defined your major campaigns and needs, you can develop better numbers. Therefore, let’s walk through a practical example with a product that’s familiar to all of us: Bottled Water. What you can’t do is sell a luxury product in places where they won’t be valued, or sell female products with advertisements aimed at men, and so forth! Please, take a look to Equifax value proposition, it could fit in some categories (analytics for sure). There are also other strategies, such as psychological price, pay what you’d like, auctions, etc.



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