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Removes all the content from a Persistent Chat chat room beginning with the oldest item in the room and continuing through the specified end date. I have also expanded this post to include the configuration required to add remote alternate media IP to a remote site trunk within Lync Server 2013. For those new to CUCM and Lync interop here is a post I wrote way back that talks a little about the use of MTP’s with OCS.
Out of the box Lync assumes that the media and signaling path for a SIP trunk are one and the same just like a gateway. There are a couple of reasons to have multiple SIP trunks between Lync to the same CUCM subscriber or cluster. Previously in Lync Server 2010 the main hurdle with configuring multiple SIP trunks to the same gateway or in this case CUCM cluster is the ability to create multiple gateways with the same IP address in the Topology Builder. In my example scenario I have three SIP trunks to my CUCM cluster but my focus will be on RemoteSiteX which is my new Branch site.There are four steps involved in setting up my new site and establishing the remote media termination points to allow media bypass to stay local in Lync. If you have multiple MTP’s for the site, you only need to define one and Lync will work out the rest through sites and subnet to ensure media bypass will function correctly. I am not sure what's going on at Plantronics these days but they have some serious product development going on right now with some great new offerings. Bag 2 – Serious computing bag – I can run a complete environment to demo Lync 2013 from this bag.
Bag 3 – The demo bag – This more a secondary bag that I use when I can’t fit everything in another bag. Like other USB Lync certified devices it functions as you would expect with device enablement in Lync 2013. I really like this device, it does a good job of blocking out background noise and is super comfortable. So much like other headsets on the market in this price range it supports pairing with PC and smartphone but with the Plantronics Spokes software you can add  functionality. There are two areas that I thought were unique to this device and showed that Plantronics is really thinking about design. I was checking out the latest iteration of the Jabber iPad app and this was the first review that came up. I spent about 3 to 4 hours of my precious weekend time trying to figure out this product, as well as other Cisco products. I THINK I may have found a way to obtain Jabber for Telepresence, which I THINK might work. There is also a way to create customized statuses, such as "out to lunch," "be right back," etc. I like this device a lot and have used it with Lync and my cell phone and both have worked great. I have used the Bluetooth option paired to my cell phone and with Lync on an iPad and both worked flawlessly. Overall Jabra has done a great job on these devices and in my opinion their build quality and comfort for the wireless headset has improved considerably over previous offerings.
Some of the information below has been taken from other posts on topics concerning this interoperability situation.
There is some really good info around on ringback issues with both CUCM and ISRs on both my own blog and others. The first option presented is typically the normal way to ignore session progress 183 coming from Lync. Here is a big “well” you might also want to try the following if you get limited ringback or just one ringback and the sdp present command doesn’t solve your issues. There are two options to disable SIP refer in Lync the first is through the Lync Control Panel and the second is in PowerShell. Disabling both of these will remove 30 minute call drops due to RTCP incompatibilities between the two platforms. Below is a screen shot of what the trunk will look like when you run the Get-CsTrunkConfiguration command before you change the required settings. The last few days I have been helping out a peer do some troubleshooting around Lync Call Park.
The Call Park orbit numbers are typically 3 or 4 digit numbers which is fine for normal call routing within the Lync environment but when dialing from a PBX or CUCM this may cause a issue with inbound normalization.
Below I created a inbound normalization rule that adds the * digit to inbound calls from CUCM. With trunk to trunk call routing enabled (which is new in Lync 2013) external inbound calls to the call park orbit numbers will not be forwarded to the call park service. The most obvious solution here is to have a trunk that has no PSTN usage records applied to it as shown below. I noticed a few comments in various forums around accessing the Call Park service for the purposes of retrieving calls from external PBX’s.
If you happen to use Google Chrome as default web browser, then you can stay in touch with latest in cricket using ESPN CricInfo Chrome extension. Well in Lync Server 2013 it’s a very different story and you can now use PowerShell to remove content from a room. Little has really changed in relationship as to why you need them and in reality all VoIP vendors have a Media Termination Points of some description in their environment their just called something a little different.
If you have not located the MTP on CUCM Lync has no knowledge of this and by setting the alternate media IP setting in Lync, Lync can effectively ensure that media bypass will work in the correct manner because as we know CAC and media bypass are determined through sites and subnets. For a remote site that has its own MTP resources keeping traffic local to avoid hair pinning and sending unnecessary traffic over WAN links. Each trunk can have its own CSS so adding the ability of call authorization from the CUCM platform even though calls are coming from Lync.
The Cisco UCM configuration really has not changed and so I wont be discussing it in this post. If you are setting the Alternate Media ID this should be done for all trunks defined under the gateway you are configuring. I don’t have  VGA converter for my Samsung device but I probably should as it would make my life a lot easier.
I also use this bag when I am required to demo the desktop client mainly because of my previously mentioned lack of a VGA converter for my Tablet devices. The only difference is one is single ear and one is dual ear but I have been testing both to see if there is any difference in comfort, which there isn’t. Takes up a little room in your laptop bag but does a great job of protecting your investment.

The Plantronics Spokes Software will add more functionality but its not a requirement to use this device. I wasn’t really sure what to make of it and being as I am not a big smartphone headset guy, even though people try to convince me to be otherwise, I didn’t really use this device much. Doesn’t sound very fancy but I hate those devices with soft buttons that you need to press two buttons to turn it on and off. If you find your self constantly forgetting to charge you headset this might be the device for you. All three companies are doing exceptional work and its great to see them going head to head as it keeps the innovation in this area alive and well.
I just didn't have any more time or wits to open up another dang account and spend more time on something that MAY work. Well it wasn't long before Jabra sent me their latest and greatest with the UC Motion and Speak 510. It really is packaged great and although the travel case is a bit bulky in your pocket it is sturdy and will protect your investment. I have found it pretty comfortable and the fact that closing the boom turns the device off is smart.
I believe this is their best headset yet across all headset classes and competes well with Plantronics similar offerings.
The Speak 410 was a great device and I think what Jabra did to improve on this device was smart and appropriate. For a small compact speaker phone I have used it in meeting rooms that can seat 16 people successfully. I am looking forward to what they can do to keep improving these already impressive products. By far one of the most referenced posts I have done to date on interoperability with Cisco. This will cause the gateway to ignore 183 messages and signal the caller system to play local ringback rather than create a early media session with Lync.
CCME in particular this command seems to work better as the 183 messages do not have SDP information coming from Lync because the initial invite from CCME does have SDP information. This command may solve this issue of forwarded calls not having ringback seeing as Lync wont generate ringback for remote endpoints. In this case disabling Refer in PowerShell is probably the easiest since you will need to do a few other things while you are there. I wrote a blog article outlining the reasons for disabling RTCP and session timers for OCS R2 a while ago and while the product has changed into Lync the reasons for disabling both of these are still the same. I am not going to go into a whole RFC thing of who’s right and wrong so just know this is something you have to do otherwise you will run into call drop issues. We managed to work out a few different issues that may arise when using the Lync Call Park Service with CUCM (Cisco Unified Communications Manager). Last thing you need is one of your inbound normalization rules to append + or other digit by accidently using the wrong normalization rule. Now this doesn’t mean that a user has to dial the star as you can normalize client side but it gives you a unique set of numbers that you can create inbound normalization rules for when your dialing from a external PBX.
So the CUCM user doesn’t have to dial the * they just need to know the 3 digit orbit number. So basically if a person tries to retrieve a parked call from a CUCM (or other PBX) phone it will fail. The call is passed back to CUCM and it does not have a matching route, rejecting the call with a 404. That may mean that if you require trunk to trunk routing that you may need to build a separate route to CUCM for the purposes of allowing inbound calls to the call park service. Even though the OIP page mentions refer is support for CUCM 8.5 and above it will cause issues with retrieving a call from the call park service from CUCM. It’s a simple fix but runs in the face of the OIP page which mentions that Refer is supported as of 8.5.
I am just now waiting for someone to write a scheduled script to run this command with the right date set.
While this method of configuration will still work just fine there are better ways to complete this configuration with Lync Server 2013 but not all of it is as straight forward as looking at the topology builder. Setting the alternate Media IP in Lync Server 2013 requires the use of PowerShell which is new for 2013.
As it relates to Lync, Lync has no awareness of MTP’s location or IP address of another system.
By creating a separate SIP trunk for a site you can control the alternate media IP for media bypass. Just know for the remote site you will need to configure its own MTP with a Media Resource Group and List that needs to be applied to the remote site SIP trunk in CUCM. While it still means you need to create multiple trunk objects you no longer need to create new DNS records for every new trunk.
Take note: Centralized media processing is selected to enable media bypass even though we plan to use an alternate media IP. You name it, at one point or another I have listened to it or put it in or on my ears from every device manufacture.
I have basically built my self 3 laptop bags that I rotate though, each with different devices so I can sample them all. I should get clever and remote into my home lab but there is nothing like the security of taking your lab with you on the road sometimes. I build complete laptop bags and just take the one I need for the day or possibly two depending on what I am demoing.
That was until I was stuck one day and this happened to be the only headset in my laptop bag.
It also has voice commands and a bunch of other features that really I don’t use but they have them if that’s your thing. The case will charge your device as well as give a visual indicator of how much charge is left on your device. It retails around the $199 price so for what you get its not a bad deal even at full retail. I also appreciate the support that each of these companies have shown me over the years with making sure I have the latest and greatest to show and test. And, if you are using a desktop device, like a Mac or PC, that same user name and password should be used there as well. Between the two different offerings from each vendor there are some differences and depending on what you want I am sure there is a solution available for what you need.

In my book a sturdy case is a good thing because my laptop bag gets thrown around while traveling. The Speak 510 MS adds a nice Bluetooth capability but still kept the ability to use the USB cable connection as a way to utilize the device and not just as a charging port. Although microphone extensions would be handy, its such a great device that in most circumstances they really are not required. I have come across a number of important settings that are a must know for this interoperability scenario. The second option is to change the payload type for comfort noise to the compatible format. Of course if that’s all to confusing you can just allow a normalization rule that passes the star coming inbound from CUCM as well.
Instead Lync will attempt to lookup possible route patterns after the usual reverse number lookup occurs.
The behavior is a little odd in that once a call is parked and you attempt to call into the service from a CUCM endpoint it seemingly makes a connection but then drops.
I did not find a single reference to these issues anywhere else on the web even though TechNet mentions that call retrieval is possible from a PBX. If someone has something like this already written please let me know if your willing to share. So for CUCM that has defined a SIP trunk and a set of MTP’s that can be either as software on the CUCM or on a router, Lync has no knowledge of this. Some devices I liked and blogged about and others, well they collect dust on my shelf under the never to be talked about. I am in the process of building an Apple bag with a full MAC and iPad setup to demo Lync’s cross platform capability but that’s a work in progress, mainly because I have no bag for it. Music sound quality is great and while its not going to compete with purpose built music headsets it still does a good job.
I just get an error message that the user name or password is invalid or that the account has been deactivated. Either I'm missing something, or Cisco needs to wipe the slate clean and create ONE app that does everything where you need only ONE account.
Prior to installing Jabber, I had added this person as a contact on WebEx Meeting in my account while using a PC. I also think that the case is a good size to add more features to in the future like a battery backup charge. Its kind of odd and although it works just fine I do find it a little difficult to adjust the volume with at times.
One thing to keep in mind is that while Cisco ISR’s are a supported gateway they do only provide basic functionalities. It’s pretty common for people to turn VAD off by default so some people may not have realized this issues existed. A simple “debug ccsip message” on the router should point you in the right direction on which command to use. I was lucky enough to find these issues because of changes and configured items in my lab but all of them seemed relevant. They can how ever use other prefixed digits like a * which is my preferred digit for this service. I am not sure the reason why call park orbit numbers are skipped over but this is the current behavior.
I am not sure if its because its not widely used or because these issues seldom occur but for what ever reason I thought it was important to document them.
Even though the configuration at first isn't straight forward, it is in essence simpler to manage. This is still a requirement and if you refer to my diagram it shows the same DNS record being used with different ports. Lync builds a gateway object for the trunk because in essence the trunk is performing the functions of a gateway and under the hood it remains a PSTNGateway object. I also have my home setup which varies quite a bit depending on what I have available to test.
I am constantly forgetting to charge gadgets and the first time I needed this device I actually hadn't charged it in weeks and it had been just sitting in my laptop bag. I believe Cisco also needs to make the navigation of their website MUCH easier, in addition to being able to easily acquire a product of interest.
Jabber created two entries for this person and when my contact installed Jabber on his iPad, the entry of him using my PC showed him as "available" and online.
I really like products from both vendors and they have both come a long way in the last couple of years with some great offerings. What impresses me even more though is how they put the inside of the case together to be a complete place to store everything and also act as a stand.
The dongle for plugging into the PC is, well a dongle:) I do like the LED indicators to show your on a call and its probably one of the smallest I have seen. Previous Cisco documentation for OCS R2 has VAD enabled which it is by default so people migrating to Lync hoping to take advantage of media bypass might be caught out.
In Snooper the call trace will show a 403 forbidden or a 404 not found depending on you call routing setup. Right now the BCC950 from Logitech has been my main stay device at home but I just added a new Logitech 910 webcam and the Plantronics C720.
The contact entries on both our ends that were created from within the Jabber app showed "waiting for confirmation." But, we never received any request, in the app, by email, etc.! The 403 occurs when you do not have a matching outbound route but have PSTN usage records applied to your trunk. I can’t say the same for some other devices I have had that I have forgotten to charge (Cisco Flip I am talking about you). There were multiple products by Cisco on the website, many replaced by other ones, to make it even more confusing (as if that wasn't enough). However, in my WebEx Meeting account accessed by my PC, I could select the color (either green, yellow or red). When I clicked "call," it rang on his end, but the app did nothing when he tried to answer. The interface of Jabber looked promising, but there are more bugs and issues in this app (and in Cisco) that make using it impractical if not impossible.

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