Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. The Positive Effects Keeping in touch with family and friends- Facebook is a great way to keep in touch with your family and friends that live far away. The Negative Effects Cyber-bullying- On Facebook it is very easy for cyber bullies to thrive.
Facebook is hot at the moment, and it seems as if everyone is talking about it (good and bad). SlideShare verwendet Cookies, um die Funktionalitat und Leistungsfahigkeit der Webseite zu verbessern und Ihnen relevante Werbung bereitzustellen.
Presentation to hair salon employees about how to use Facebook to assist in building and maintaining clientele.
Jon David, “The Mafia Hairdresser”“Word of mouth is the key to success for every stylist, manicurist, facialist, massage therapist.
Other Social Media Suggestions• Follow all of the salon social media profiles• All of your online contacts are potential clients – remember to talk to them• Use a dry-erase marker to write action statements on your mirror to get your clients involved while they are in the salon. Tweet Facebook, founded by entrepreneur Mark Zuckerberg, is world’s fastest growing social network site.
Initially Facebook, Mark Zuckerberg’s creation was Harvard only, it then extended to Ivy League schools. Facebook has hundreds of millions of dollars of venture investment, but Mark Zuckerberg maintained control as CEO. We needed to update ours and we also knew that we would need an easy way to update our clients pages as well.
With instant messaging and even video chat, Facebook is the perfect environment to stay connected. But what does it all mean for customer services?I’m diligently researching the topic in preparation for Social CRM 2011 in New York next month, so I attended the excellent Chinwag event London on Weds which included a presentation from Facebook.

If you need to build a presentation focused on social networking, this blue Facebook-themed template is perfect! If you wish to modify the graphics, an imaging editing program like Photoshop or Paint Shop Pro is highly recommended. Wenn Sie diese Webseite weiter besuchen, erklaren Sie sich mit der Verwendung von Cookies auf dieser Seite einverstanden. I’m a hairdresser and I will constantly need new clients because people move away, or some have economized on spending. Eventually Facebook opened its doors to employees of several companies, including Apple Inc. Despite interest from companies who want to buy it, Zuckerberg kept Facebook privately owned. Since Facebook has kinda got rid of the whole landing pages for business thing it’s more important than ever that brands look to customise their new Timeline layout.
With the status updates, photos, and profile information, it can keep you up to date on the happenings of all of your close ones.
This highlighted a couple of critical changes for any business that uses Facebook as one of their customer communication channels.Firstly we have the demise of the Discussion tab. Download, add your own content, and feel great knowing that you’ve got a great looking presentation! Many compared the growth of this innovative social network to that of technology giant Google. Now because we are a couple of jolly fellows we thought we would share it with you…for FREE!
This was a surprise to many, but not to those who’ve tried to manage customer engagement through the limited, linear interface they offer. Instagram?• Can you tell me what is the salon’s website URL?• What about the salon’s Facebook page address?

In spite of it’s limitations, companies tended to like the Discussion tab because it channelled dissenters into a manageable space and acted, to an extent, like a feedback forum. In this sense, it’s a positive move, yet it does raise issues for customer services… Expect to have more negative comments front-of-house, right in your timeline. Experienced community managers are used to dealing with dispersed conversations across multiple channels, but it won’t make their jobs any easier.The other big change is that, shortly, people will no longer need to Like your Page in order to comment on it.
Most customer service teams would say the current setup, whereby a user Like’s your page and, in doing so, is both enabled to post and provides permission for the company to reply to them privately, has worked adequately well.The new change raises a big question: if users don’t need to Like your page to comment, do they still grant you permission to contact them privately, or do you have to reply publicly?
Critics of Facebook claim that it is a worldwide distraction and even obsession that amounts to nothing except for significant amounts of time wasted. Gavin Sathianathan from Facebook’s UK Partnerships team, who spoke yesterday (pictured above), explained that this isn’t the case. How can you not when all you see is pictures of your friends and acquaintances on your newsfeed? The act of granting permission will now happen when a person writes a comment on your page, rather than when they Like it.This shaking up of a system that, after some teething problems, people have come to understand raises a whole new set of privacy and usability issues. Luke Brynley-JonesLuke is the Founder & CEO of Our Social Times, one of the UK’s best known social media agencies, whose clients include The Telegraph Media Group, Orange Business Services, Blue Square and BAT.
Having worked with global brands, celebrities, start-ups and SMEs, Luke writes about how social media is changing the world of business. Required fields are marked *Name * Email * Website Comment Related Posts3 Killer Statistics That Show Why Customer Service Trumps Marketing I've noticed a convergence of problems in social media marketing […]Does Social CRM Really Exist?

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