UPDATE: The 2015 edition of my marketing technology landscape is now available, charting 1,876 different companies and open source projects. One of the things that I was less than happy about with the previous version was its lack of underlying structure. The breakthrough occurred in discussions around my post in October on the emerging third-party era of marketing automation.
An exchange in the comments with David Raab also led me to his insightful thinking about customer data platforms (CDPs). Internet services such as Facebook, Google, and Twitter that underlie today’s marketing environment. Infrastructure such as databases, big data management, cloud computing, and software development tools. Marketing Backbone Platforms such as CRM, marketing automation, WCM, and e-commerce engines. Marketing Middleware such as DMPs, CDPs, tag management, cloud connectors, user management, and API services.
But before we explore these classes further, let’s talk about categorization for a moment.
To start, let’s agree that any attempt at categorizing a field this large will be imperfect. The situation is further complicated by the fact that categories can always be divided into subcategories, the labels and definition of categories vary depending on who you ask, many products cross multiple categories, and vendors are constantly acquiring and pivoting their way into different categories. Out of those infinite possibilities, this is merely one: my humble opinion, at this moment in time, about which categories might be most useful to a marketer surveying this landscape. For the most part, I avoided duplicating companies across categories, with very few exceptions. However, while categories are useful to illustrate clusters of related marketing technologies, many innovative products out there are being designed outside the boundaries of these categories.
Combined, these platforms and marketing middleware make it increasingly manageable to orchestrate diverse marketing software products into a cohesive stack. This nascent category contains products that were once considered unrelated to each other — polls and surveys, social contests and sweepstakes, and app-like web and mobile experiences such as wizards, configurators, calculators, etc. The perfect storm of cheap cloud computing, open source software, rich web development frameworks, a global talent pool, and the accessibility of customers through content marketing makes it easier than ever for new ventures to enter this space with imaginative new ideas and sheer entrepreneurial gumption. Even if the ratio is off by a factor of 2X or 3X, there’s still no denying that the vast majority of marketing technology innovation is happening outside the context of advertising. This is indicative of — and directly enabling — the seismic shift of marketing away from advertising to experience-driven marketing.
The evolution of many demand-side platforms (DSPs) to data management platforms (DMPs) is another sign of the times.
To be sure, there are many amazing advertising technology vendors out there, and new ones will continue to arise. More generally, the growth and innovation with these products speaks to the increasing traction that agile and lean management philosophies are gaining across more and more organizations. Because while all the incredible marketing technologies illustrated in this landscape are dramatically changing what’s technically possible for businesses to achieve, the bottlenecks that still hold teams back are more likely to be the remnants of management approaches from the last century.
The continued rise of agile methods and culture, however, is helping to reinvent marketing management for this century — so the human parts of our marketing, which will always be the most important parts, can harness the full potential that all this technology has to offer us.
The growth of the marketing PaaS and Middleware categories demonstrates the maturation of the entire marketing technology industry as martec programs are formalized into a unified technology stack.
Especially in the marketing automation scene, everyone claims their technology covers everything but in reality or sometimes you simply encounter a glorified email marketing tool with a couple of add ons. However, the upside that you point out is that, overall, this will drive innovation up and drive costs down.
And it’s worth remembering that all these tools are ultimately just a means to an end. Scott: would you consider Marketing Apps as a category that covers what was formerly known as point solutions? Scott – I applaud you for taking the endless hours to demonstrate just how vast the technology marketing enterprise landscape has become in such a short period of time. The previous version of this graphic was frequently used to frighten people — “boo! Scott, this is incredibly well done–I cannot imagine the time and energy it took to assemble! Keep up the amazing work at HubSpot — making all us Boston marketing technology types look good. Scott, awesome job and I am excited that you had this break through about middleware and the need for a centralized customer data platform. Scott, first of all, let me wish you a Happy New Year 2014 and then let me thank you for this great gift.
Looking at it, and thinking as a marketing technologist I had a digital dream: What if instead of a picture, you could provide this Excellent and Incredible work in an HTML 5 landing page, with a clickable map, and a crowd sourcing app on top of it letting all people working for companies add new companies, and more valuable select and share the tools they use in each stack and how well the integrate in their marketing usage of them? Stellar update Scott – very very helpful for highlighting how the landscape is changing depressingly fast! Scott, great job in framing the emerging marketing stack, and for putting so many companies into meaningful segments.
Great infographic Scott – the categories you used to define this highly competitive landscape really helps to clarify and segment the various parts of the larger marketing techology puzzle. I agree that there’s tremendous opportunity for products that help with influencer and advocate marketing. I have a small question: Did you consider dividing the marketing automation category into B2B and B2C? Generate leads, reach new groups of prospects, or spread the word about special events and sales promotions. Want to save yourself (or your marketing client) a lot of time and money?  Make these the four major components of your AdWords strategy. Every book about AdWords tells you how to set-up a simple search ad and run it, but a book that tells you what to do when your ad does not bring traffic to your site is another matter.


A panel of Microsoft Dynamics CRM experts provide reviews and opinions to aid professionals with the CRM selection process. If you like what you read in the eBook sign up for the monthly Microsoft CRM Marketing newsletter.  Happy Marketing! Tire companies used phone books and flyers around town to bring customers into their local tire stores.
Well guess what… if you’re interested in bringing your tire company to the next level; you have to become a social machine! Social Media Marketing is a well known term nowadays, and there are hundreds of websites that online marketers use to share information about a tire store. People want to know what your doing, who you are, things that are happening, events, and ideas. Tire Company Solutions is well known for providing social media marketing and SEO services to the auto industry.
On Tuesday, June 7th, Tire Business hosted a Facebook Q&A session on their Facebook Fan Page. In her post, she extended an invitation to the tire industry community to consider social media strategy. If you are new to the online marketing world, you may want to focus heavily on SEO activities to establish a solid web presence & rank well in the search engines prior to engaging in social media.
Using SMM to drive customer interaction with your brand via promotions, applications and contesting is a creative way to expand your online influence. This is just one more example how TCS is focused on the future of technology in the tire and automotive industry. Tire Company Solutions, a Microsoft Certified Partner, develops and markets both off-the-shelf and custom software solutions, ecommerce platforms and support and consulting services to independent tire and automotive service companies. At iGlitz we know every business's technology needs are different and having the right IT support in place is mission-critical. With iGlitz Support Services, you can protect your IT investment and ensure the functioning of your systems is optimized with our end user support, data center management and other high quality technology support solutions. Services while incorporating supreme value to enterprises globally at an affordable price. Creators Touch has given the e-commerce solutions for more then 20 clients all over the world. It represents a whopping 947 different companies that provide software for marketers, organized into 43 categories across 6 major classes. It is just a sample, albeit a large one, of the many different kinds of software available to marketers today. Terry Kawaja of LUMA Partners had added a terrific marketing technology LUMAscape — his original display advertising LUMAscape was my inspiration for my first landscape. First, the number of people who kept using earlier versions of my graphic and expressing their appreciation for it — while also nudging me to, um, kindly update it — meant a lot to me. It struck me that these CDPs, along with some other technologies such as tag management and cloud connector services such as Zapier, were coalescing as marketing middleware — software to help all the other software in marketing work better together.
So if a vendor’s products spanned multiple categories — which many of them do — I usually just picked one, whichever one I thought was best. To do it justice, I’ll do a series of in-depth, follow-up articles over the next few months. Instead of each product needing to explicitly integrate with each other product out there — an impossible n2 integration points — middleware can serve as a common highway system for data between them. Each business will be better able to tailor a marketing technology portfolio that best serves their mission. But I believe they share a common DNA of letting marketers build interactive experiences to better acquire and nurture customers — without expensive, custom programming. One prediction is that some of the first generation marketing automation players will likely acquire several of these second generation players — to achieve further reach and hedge their bets on product design choices.
Content marketing, social media marketing, interactive experiences, and the analytical capabilities to optimize those efforts with continuous experimentation are where the largest flood of innovation is occurring. But the momentum of the burgeoning marketing technology field clearly has a different center of gravity. The clear visualization of the six categories provides a meaningful hierarchy to help in educating others about the marketing technology structure, unlike anything I have seen thus far. The solidification of such a vibrant set of platform and middleware vendors in this space is definitely the most exciting revelation I took from this project.
Yes, I agree the space in its totality is overwhelming — and as I disclaimed up front, this graphic is actually far from comprehensive. What matters is a great product, a great marketing strategy, and great marketing execution. I think what Black Ink is doing at the intersection between marketing and finance is very exciting.
I found your blog to be the single most valuable resource in shaping my thinking of the architecture for this landscape. Thank you for including HubSpot in the integrated marketing category, we are honored to be a part of the list. It was a little bit of time to assemble this, but everybody needs a hobby, and I don’t golf. I just wrote a blog to help to better define this category (but a lot more work on this is still needed and I welcome all discussion on the topic). Although it does provide connective tissues between multiple other different marketing technologies, it’s using that connectivity as a means to an end to deliver higher-level business value.
On a more simplistic level, would you consider sharing a working database of categories and companies featured?
I agree with William – following this is hard… to keep it current must be a labout of love! It just helps to understand the competitive landscape faced as we continue to invest in companies. We really pride ourselves in creating social marketing tools that will help brands get to market faster and smarter.


My apologies that I missed PromoJam in this version of the landscape, but thank you for sharing it with us. I am a big fan of Lumascape presentations but I do like how yours includes a comprehensive view of the marketing ecosystem. Will definitely consider those as their own categories in future versions of this landscape. I wrestled quite a bit with these categories, trying to decide what the best level of resolution should be. A whole infographic could be developed just around the marketing automation ecosystem that could do much more justice to the structure within it. Display Network ads are attractive for lead generation because people reading about a topic related to your product often respond to an ad offering more information about that topic. There are literally millions of websites out there that allow all the millions of people online, to share their experiences, their stories, their thoughts, images, complaints, reviews, and more.
We all want to sell more tires and bring in more vehicles to service, but there is a right way to do it, and a wrong way. The tire industry community was invited to participate and get answers to their social media questions from TCS. Whether you have 5 employees or 500; we can craft an IT management strategy that's right for your organization, and we'll find the most cost-effective way to get just the right level of support. There are many more companies — indeed, entire categories — that were not included, merely due to the constraints of time and space.
I was expressing the magnitude of the marketing technology space, but I wasn’t bringing much order to the chaos.
The main exceptions are the giants who have acquired across the whole space, such as Adobe, IBM, and Oracle. These two classes of products are bringing some much needed structure to the marketing technology stack. You may get these pieces from one vendor or several, but they will serve as the foundation for your marketing technology stack. For instance, there are 66 vendors in just the social media marketing category alone (and many more that I couldn’t squeeze in). DMPs are increasingly able to leverage audience data across a much broader range of marketing initiatives. Finally, I’m excited by the wonderful set of agile management tools that are available today. Great for choice but also in some cases overwhelmingly confusing at the stage of doing vendor review.
But given the mushrooming scale of this landscape, you’re right, a crowdsourced approach makes a lot of sense.
I predict that new categories of marketing (especially around the area of influencer marketing and advocate marketing) will emerge more prominently in the near future and maybe they will make it on your future list! Wouldn’t it be nice to have all those millions of people start sharing things about your tire company?
We’re here to show you the right way to utilize social media and sharing to bring potential customers to your website, and into your door. The problem most business owners don’t seem to understand, is advertising a business is not like how it used to be. So to help everyone out, the marketing team over at TCS (Tire Company Solutions) has put together a fun whiteboard image explaining a few tips on how to properly post or share on a few socially oriented websites. And by the time you read this, it will inevitably be out of date due to new launches, re-launches, expansions, exits, and mergers. I was content to retire from the rearranging-little-logos business and leave it safely in their hands. What makes them platforms, rather than just products, is that they’re increasingly open — interoperable with other, more specialized marketing software. These products let marketers produce interactive experiences, rather than static content, to engage their audience. Many of these are new ventures or expansions of vendors from other categories (especially email marketing).
Granted, this landscape is not comprehensive, and there are many advertising technology companies that are missing from it.
Our solution easily organizes all of our customer’s disparate client data to publish to Marketing Execution Systems at 10X the speed of traditional IT integration methods. In the meantime, Happy New Year–wishing you and the other marketers included on this list a very happy and healthy 2014! I confess, it is very humbling to realize all the amazing companies that I inadvertently overlooked.
We don’t go onto Twitter and let the world know your company has a bunch of Goodyear Tires in stock.
No guarantees, but when I go to do another version of this landscape in the future, I’ll check here first. We are the glue that makes the 900+ other companies in your graphic more effective at what they do! We go onto Twitter and let the world know that you’re the owner, and you just had a delivery of Goodyear Tires unloaded at your store. Second, many products would fit in both subdivisions, which seemed like it would make those subdivisions less useful. I hope you and your readers will stop by and say hello to learn more about us and the value that we are delivering to some of the largest companies in the world.



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