Territory planning, the design of your territories, and how those sales territories are managed is crucial to sales management success. We’re talking about the alignment of your customers and potential customers in an orderly manor to enhance your selling activity. If your sales process requires accountability for a geographic area or vertical market, sales territories aren’t just important.
To get this territory planning, done right, Start with your existing customer base.  I like to get a picture of where my entire customers base is located. This is a topic that deserves an entire episode of it’s own and we will do that in the future.  Today I want to introduce you the topic and give you some food for thought on the subject. A sales territory is the customer group or geographical area for which an individual salesperson or a sales team holds responsibility. Matt’s Snacks segmented their customers by geography because his clients were in dispersed locations. Matt had growing demand from small to medium retailers, so his objective was to be able handle all of the demand and have his field reps visit each client regularly to avoid out of stock instances and maintain client relationships. Matt then called each retailer and created a schedule so that he could begin planning the routes for each field rep to take.
After scheduling all of the visits, Matt called together this team of field reps and began to delegate territories to each one. After implementing his plan, Matt began to see that there were territories that had not yet been fully expanded into.
Through a well-thought out territory management plan, you can ensure that you are maximizing the efficiency of your field reps’ client visits.
This is a€?Operations Management in Manufacturing and Service Industriesa€?, chapter 11 from the book An Introduction to Business (v. This content was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz in an effort to preserve the availability of this book. PDF copies of this book were generated using Prince, a great tool for making PDFs out of HTML and CSS. For more information on the source of this book, or why it is available for free, please see the project's home page. DonorsChoose.org helps people like you help teachers fund their classroom projects, from art supplies to books to calculators.
Montgomery and his team at PowerSki enjoyed taking their well-deserved bows for the job they did designing the product. Define operations management, and discuss the role of the operations manager in a manufacturing company. Like PowerSki, every organizationa€”whether it produces goods or provides servicesa€”sees Job 1 as furnishing customers with quality products. Like PowerSki, all manufacturers set out to perform the same basic function: to transform resources into finished goods. The decisions made in the planning stage have long-range implications and are crucial to a firma€™s success. With these factors in mind, leta€™s look at the specific types of decisions that have to be made in the production planning process.
The first step in production planning is deciding which type of production process is best for making the goods that your company intends to manufacture. Am I making a one-of-a-kind good based solely on customer specifications, or am I producing high-volume standardized goods to be sold later? Do I offer customers the option of a€?customizinga€? an otherwise standardized good to meet their specific needs? One way to appreciate the nature of this decision is by comparing three basic types of processes or methods: make-to-order, mass production, and mass customization. At one time, most consumer goods, such as furniture and clothing, were made by individuals practicing various crafts.
By the early twentieth century, however, a new concept of producing goods had been introduced: mass production (or make-to-stock strategy)Production method in which high volumes of products are made at low cost and held in inventory in anticipation of future demand. This approach requires that a company interact with the customer to find out exactly what the customer wants and then manufacture the good, using efficient production methods to hold down costs.
The list of companies devoting at least a portion of their operations to mass customization is growing steadily.
After selecting the best production process, operations managers must then decide where the goods will be manufactured, how large the manufacturing facilities will be, and how those facilities will be laid out.
To minimize shipping costs, both for raw materials coming into the plant and for finished goods going out, managers often want to locate plants close to suppliers, customers, or both. They want locations where costs for resources and other expensesa€”land, labor, construction, utilities, and taxesa€”are low. They look for locations with a favorable business climatea€”one in which, for example, local governments might offer financial incentives (such as tax breaks) to entice them to do business in their locales.
Now that you know where youa€™re going to locate, you have to decide on the quantity of products that youa€™ll produce.
Once youa€™ve forecasted the demand for your product, you can calculate the capacityMaximum number of products that a facility can produce over a given period under normal working conditions. The job of operations management is to oversee the process of transforming resources into goods and services. The role of operations managers in the manufacturing sector includes production planning, production control, and quality control.
During production planning, managers determine how goods will be produced (production process), where production will take place (site selection), and how manufacturing facilities will be laid out (layout planning). In selecting the appropriate production process, managers compare three basic methods: make-to-order strategy (goods are made to customer specifications), mass production or make-to-stock strategy (high volumes of goods are made and held in inventory for later sale), and mass customization (high volumes of customized goods are made). In choosing the site for a companya€™s manufacturing operations, managers look for locations that minimize shipping costs, have an ample supply of skilled workers, provide a favorable community for workers and their families, offer resources at low cost, and have a favorable business climate.
Managers estimate the quantity of products to be produced by forecasting demand for their product and then calculating the capacity requirements of the production facilitya€”the maximum number of goods that it can produce over a given period under normal working conditions. Two former surfers invented a material for surfboards thata€™s lighter and stronger than anything manufacturers now use. Compare and contrast three common types of production processes: make-to-order, make-to-stock, and mass customization. Describe four major types of facility layouts: process, product, cellular, and fixed position. The next step in production planning is deciding on plant layoutArrangement in a facility of equipment, machinery, and people to make a production process as efficient as possible.a€”how equipment, machinery, and people will be arranged to make the production process as efficient as possible. The process layoutLayout that groups together workers or departments that perform similar tasks. In a product layoutLayout in which products are produced by people, equipment, or departments arranged in an assembly line., high-volume goods are produced efficiently by people, equipment, or departments arranged in an assembly linea€”that is, a series of workstations at which already-made parts are assembled.
Ita€™s easy to move teddy bears and marshmallow candies around the factory while youa€™re making them, but what about airplanes or ships? Managers have several production layout choices, including process, product, cellular, and fixed-position. In a product layout, high-volume goods are produced in assembly-line fashiona€”that is, a series of workstations at which already-made parts are assembled. In a cellular layout, small teams of workers handle all aspects of building a component, a a€?family of components,a€? or even a finished product. A fixed-position layout is used to make large items (such as ships or buildings) that stay in one place while workers and equipment go to the product. As purchasing manager for a company that flies corporate executives around the world, youa€™re responsible for buying everything from airplanes to onboard snacks. Identify the activities undertaken by the operations manager in overseeing the production process in a manufacturing company. The process of acquiring the materials and services to be used in production is called purchasingProcess of acquiring materials and services to be used in production. As a rule, therea€™s no shortage of vendors willing to supply parts and other materials, but the trick is finding the best suppliers. Getting the answers to these questions and making the right choicesa€”a process known as supplier selectiona€”is a key responsibility of operations management.
If you were a purchasing manager using the Internet to buy parts and supplies, youa€™d follow basically the same process. The Internet provides an additional benefit to purchasing managers by helping them communicate with suppliers and potential suppliers.
If a manufacturer runs out of the materials it needs for production, then production stops. Most manufacturers have since learned that to remain competitive, they need to manage inventories more efficiently. Another method, called material requirements planning (MRP)Technique of using a computerized program to calculate the quantity of materials needed for production and to reschedule inventory ordering., relies on a computerized program both to calculate the quantity of materials needed for production and to determine when they should be ordered or made.
Though the production process at most manufacturing companies is a lot more complex than planning a dinner (even for fifty), an MRP system is designed to handle similar problems.
The basic MRP focuses on material planning, but therea€™s a more sophisticated systema€”called manufacturing resource planning (MRP II)System for coordinating a firma€™s material requirements planning activities with the activities of its other functional areas.a€”that goes beyond material planning to help monitor resources in all areas of the company.
As wea€™ve seen, manufacturers make profits by transforming inputs (materials and other resources) into outputs (finished goods). Once the production process is under way, the attention of the operations manager shifts to the daily activities of materials management, which encompasses materials purchasing, inventory control, and work scheduling.
Because material costs often make up about 50 percent of total manufacturing costs, vendor selection and material acquisition gets a good deal of the operations managera€™s time and attention. In recent years, the purchasing function has been simplified through technology advances, including e-purchasing and electronic data interchange (EDI), which process transactions and transmit purchasing documents. Commonly used inventory control methods include just-in-time (JIT) production, by which materials arrive just in time to enter the manufacturing process, and material requirements planning (MRP), which uses computer programming to determine material needs. Because they also need to control the timing of all operations, managers set up schedules: They select jobs to be performed during the production process, assign tasks to work groups, set timetables for the completion of tasks, and make sure that resources will be available when and where theya€™re needed.
A Gantt chartGraphical tool for determining the status of projects., named after the designer, Henry Gantt, is an easy-to-use graphical tool that helps operations managers determine the status of projects. Gantt charts are useful when the production process is fairly simple and the activities arena€™t interrelated. Gantt and PERT charts are two of the most common graphical tools used by operations managers to diagram the activities involved in producing goods.
A Gantt chart is an easy-to-use graphical tool that helps operations managers determine the status of projects.
PERT charts are used to diagram the activities required to produce a good, specify the time required to perform each activity in the process, and organize activities in the most efficient sequence. A PERT chart identifies a critical patha€”the sequence of activities that will entail the greatest amount of time. Earning a college degree requires not only a lot of hard work but also, as you know, a lot of planning. Explain how manufacturing companies use technology to produce and deliver goods in an efficient, cost-effective manner. PowerSki founder and CEO Bob Montgomery spent sixteen years designing the Jetboard and bringing it to production. Thata€™s when Montgomery turned to computer technology for help and began using a computer-aided design (CAD)System using computer technology to create models representing the design of a product.
The sophisticated CAD software allowed Montgomery and his team to put their design paper in a drawer and to start building both the board and the engine on a computer screen. Finally, a CIM system is a common element in flexible manufacturing systems (FMS)System in which computer-controlled equipment is programmed to handle materials used in manufacturing., in which computer-controlled equipment can easily be adapted to produce a variety of goods. In addition to creating high-quality products, companies must produce and deliver goods and services in an efficient, cost-effective manner. Sophisticated software systems, including computer-aided design (CAD), computer-aided manufacturing (CAM), computer-integrated manufacturing (CIM), and flexible manufacturing systems (FMS), are becoming increasingly important in this area. Computer-aided design software (CAD) is used to create models representing the design of a product. Many companies link CAD systems to the manufacturing process through computer-integrated manufacturing (CIM) systems that not only determine the steps needed to produce components but also instruct machines to do the necessary work. A CIM system is a common element in a flexible manufacturing system (FMS), in which computer-controlled equipment can easily be adapted to produce a variety of goods. The design and production of both goods and services can be facilitated by various high-tech tools, including CAD, CAM, CIM, and FMS.
List the characteristics that distinguish service operations from manufacturing operations. Though the primary function of both manufacturers and service providers is to satisfy customer needs, there are several important differences between the two types of operations.
Not surprisingly, operational efficiency is just as important in service industries as it is in manufacturing.
Service providers that produce goods can, like manufacturers, adopt either a make-to-order or a make-to-stock approach to manufacturing them.
Like manufacturers, service providers must continuously look for ways to improve operational efficiency. It was also a BK vice president, David Sell, who came up with the idea of moving the drink station from behind the counter so that customers could take over the time-consuming task of filling cups with ice and beverages. When starting or expanding a service business, owners and managers must invest a lot of time in selecting a location, determining its size and layout, and forecasting demand. People in the real estate industry often say that the three most important factors to consider when youa€™re buying a home are location, location, location.
Because manufacturers do business out of plants rarely visited by customers, they base the size and layout of their facilities solely on production needs. David Sell (the same executive who had recommended letting customers fill their own drink cups) proposed to save space by wrapping Whoppers in paper instead of serving them in the cardboard boxes that took up too much space in the back room of every restaurant.
Ideas like these helped BK trim the size of a restaurant from four thousand square feet to as little as one thousand.
Estimating capacity needs for a service business isna€™t the same thing as estimating those of a manufacturer.
Retailers have to be prepared to accommodate much heavier traffic than normal during the holiday season.
Forecasting demand is easier for companies like BK, which has a long history of planning facilities, than for brand-new service businesses. Overseeing a service organization puts special demands on managers, especially those running firms, such as hotels, retail stores, and restaurants, that have a high degree of contact with customers. In manufacturing, managers focus on scheduling the activities needed to transform raw materials into finished goods. Scheduling is made easier by information provided by a point-of-sale device built into every BK cash register.
Businesses that provide both goods and services, such as retail stores and auto-repair shops, have the same inventory-control problems as manufacturers: keeping levels too high costs money, while running out of inventory costs sales.
While manufacturers produce tangible, generally standardized products, service firms provide intangible products that are often customized to satisfy specific needs. Operational efficiency is just as important in service industries as it is in manufacturing. My blog will show you how to start your business with free advertising sources, and to then build your business with the profits.
Post to 50 And More Social Media Sites, including Instant Blog Subscribers, Facebook and Twitter. I went to a workshop at Omega Institute, Rhinebeck, New York, and I had a few early morning hours dancing seemingly alone in the moonlight, which will stay with me.
It was 4:00 am on that other morning, and I had slept soundly and felt rested and excited about the learning that was occurring in me, but I also felt completely alone. This is the day I have set aside to explore my close surroundings before I head out on my Maui adventure activities for the next seven days. As I allow the disappointment to get as big and painful as it needs too, something happens that has happened many times in my life during difficult experiences.
During a recent trip to Maui, I rediscovered that beautiful child in the eyes of the aging woman Ia€™ve become. For many years, I searched to be a better person, to become wiser, and to learn how to live a full and productive life, and to be admired. Patience has been my work this year and Ia€™ve learned much about the difference between tolerance and patience. The voting was heavy and because most of us know each other in some way, our politics are often known. As Zacha€™s son-in-law returned to the inside of the voting precinct to witness the casting of Zacha€™s vote, he said two simple words: Thank you. Later heading home, fatigue turned to laughter and memory recorded these shared emotional experiences of inspiration. The written word has often been the way spiritual messages have been received during my Life.
The human survival instinct supports us in seeing what is there that needs to change or is threatening to us. Sometimes an old message said in a simple direct way can change the Life of the one who truly hears it.
Since that time, I have written of the learning that came from my choice and consequently his choices. As I was leaving the workshop, a young woman came up to me and asked me to share what meditation had meant in my life.
My deepest longing is to love and be loved and yet fear can hold me back by expecting perfection.
Michael Singer wrote a book called The Untethered Soul, and it speaks of the way to let the personality desires play out while the Seer of what is transpiring watches without judging or clinging to an outcome. It has been some seventy-two hours since I began this essay and then stopped writing because I realized I was living in a huge story and could not write authentically from that place.
It has been seven years since this small community called to me and embraced me within its furry mountains and quiet streams.
During the last few weeks, I have begun to feel that my time here in this small community is limited. The rock in the creek feels cold against my warm skin in contrast to bike riding on this hot day. When he turns, his familiar face and eyes are beaming toward me as he explains that he is looking for the rock we used in meditation the last time we visited the creek.
His love for me is visible in the steady gaze of his eyes, and it both comforts and frightens me.
It is late evening and Mark Nepoa€™s words speak to me; his writings have been an inspiration in many ways during the past few months. At first, the feeling is a bit overwhelming and tears flow as I remember Nepoa€™s request to include looking at the lighted candle as part of my meditation. It is spring again; forty-eight years have past and yet my memories of a small toddler are as vivid as every.
It is good to remember the joy of him running across the yard, small frog in hand and joy in his face, panting as he recalls how challenging it was for him to catch it. He made the team, got a new girlfriend, went off to college, had much success, and oh so many friends.
May the light in the eyes of our children remind us of the light that is possible in our own.
Mark Nepo is my author of choice the last few days, and his writing speaks to me in the silence of my being and I am changed by what I hear. Those who have poor vision, those who have less than average senses of taste and smell, those who have physical difficulties, those who have hearing challenges, what do they have in common? My friend has learned to angle his head in a certain way that tells me he is listening carefully sometimes cupping his ear with his hand.
Recently Ia€™ve been seeing growing older as a limitation; an ache here, a gray hair there, a bit of fatigue at the end of the day, a need for a short rest more often, a wrinkle on the back of my hand, a need for glasses more often.
As the mother, the blind childa€™s face filled with wonder inspires me to see more clearly through her blindness. As the cherry blossom, I stand in the glow of the sun knowing that I add beauty and wonder to the earth and to its inhabitants. Mark Nepo in his book, The Awakening, asked the questions: How am I different from others and how am I the same. In this silence, the wisdom of Lamotta€™s quote is known somewhere deep in the part of me that I share with all others.
Each of us experiences death of our physical body, each of us grows physically from birth to death, each of us is capable of thought, each of us experiences the pain of physical life and the joys.
I believe deep in our core of being, we are each a small piece of the Universe, and we have manifested into this unique physical form equipped with the tools and a gift we need to create our healing part of the collective. As I began to ride the bike, it seemed a bit big for my frame and often my back hurt after riding a long distance, so I chose to buy a new girla€™s bike. Two days ago, a new friend suggested he would like to go biking with my group, but his bike needed repairing.
On the ride back to the trailhead, my friend and I rode together; I shared that the bike had belonged to my son and he was the first to ride it besides me. A limiting beliefa€”just as it soundsa€”is having a thought about the past, present, or future that keeps you from seeing what is true in the moment you are living right now. This natural symbol of equality of day (light) and night (dark) is a reminder that light and dark are different not better or worse. Equality is a slippery word in our culture and the term is often used to compare one thing, one thought, one person, and one event to another.
This search for meaning has brought me to this autumnal point, and to a knowing that equality is expressed within through an attitude of a€?non-judgmenta€? about what we can see, smell, hear, taste, and touch through our five senses. Recently in a difficult discussion with a male friend about equality between genders, I suggested that our older generation seems to have more difficulty with this deeper feeling of equality since our culture has encouraged stories about superiority vs. This experience has supported me in looking closely within me to see where I discover feelings of inequality as a part of my physical existence. Observation of the equality of light and dark during this Fall Equinox reminds me that deep equality means no judgment or comparisons are needed.
During the past few weeks, Ia€™ve spent time at the Wintergreen Nature Foundation as a volunteer. One particular Saturday, a call came that a baby rabbit had been very still in the garden for a long time and appeared injured. A few days later, I was the human contemplating the impermanence in nature and wondering what to do.
Recently I met my daughter and her family to fulfill her wish to visit the two homes where she had been a baby.
As I approached the door, I remembered my husband carrying me across the threshold; I remembered bringing my son and daughter home to the loving arms of an extended family that had arrived to celebrate their coming into Life.
Unbelievably, the man and woman that had bought the house from us still lived there, and it felt wonderful that they had continued to add their love of the house to ours.
Neighbors dropped in yesterday and provided me with fun, friendship, and an unexpected sacred moment.
It was a balmy late spring day and the hydrangeas were in full bloom and served as a backdrop as we drank smoothies, ate rice chips and salsa, and enjoyed a glass of wine on my screened porch.
We shared how important it is to avoid fearful story-telling about what is happening and to simply deal with what is happening right now in the present moment. My friend is out of town and some part of me is pleased by the freedom that gives to me and I have an authentic knowing that he is doing what enriches his life. As I sit typing this, I realize that my day is my own creation and whether or not I act from a place of fear is all up to me.
From some people the question triggers a feeling of annoyance within me, and I sometimes give them an answer like, a€?nothing special just the usual things or therea€™s always plenty to do.a€? It is more avoidance of responding from annoyance than an answer. As I examined my feelings during these different experiences, I discovered the part of me that wants to be what the other person perceives me to be, a busy, active, interesting person. It is a reminder that I am not here to fulfill anyone elsea€™s expectations; I am here to find meaning and purpose for my own life. This morning I awaken to the gentle sound of rain, and I snuggle down into the nighta€™s accumulated warmth under my blankets.
Again no thoughts come, just an incredible presence and knowing that in each moment there is beauty and nurturing for the soul for the taking. If unused muscles and bones create a message to the brain that their dysfunction is normal until the imbalance creates pain, is that also true of emotional dysfunction? The physical discomfort is in my second energy center, which I understand to be the energy center of creativity and belonging, and it is sending me a message.
A few days ago, Eckhart Tollea€™s book, called The New Earth, was mentioned in a conversation with a friend, and I had a knowing that I wanted to reread it. In that moment, I began to look at my choices during the past few months and the intentions behind them.
Tolle goes on to say that if you can neither enjoy or bring acceptance to what you doa€”stop. In that moment, I chose to look into his clear blue eyes and said, a€?Hi.a€? He didna€™t look at me, but his eyes were alive with the joy and pure light of the incredible sun that rose through the window of the elevator. In gratitude, I left the elevator carrying the gift of pure light that had come to me from the sun through a young man that reflected it.
Territories can be defined on the basis of geography, sales potential, history, or a combination of factors. Place your clients into different categories for easier organization and divide the territories accordingly.
By looking at your retail execution strategy, you can devise a plan based around your core objectives, but you should also define your objectives by client as well.
Once you’ve decided how much time you want to spend on each client visit, schedule your visits so that you can plan the most effective route from one client to another based on proximity. For example, he gave Phil, his top performer, the territory with the most clients because he knew that Phil would be able to handle it.
Once you put your plan into action, you will begin to see the little things you may have missed. He gave Jamie the task of opening new outlets- since Jamie was already in the territory that had the fewest clients, Jamie could then locate and target retailers that could potentially carry Matt’s Snacks products. Good territory management practices will not only save you time, but it should improve your field reps’ coverage, build deeper relationships between clients and field reps, and add revenue. Any sales representative who is even marginally familiar with her territory knows where to begin looking for new customers.
Income objectives are essential, but they do not usually come solely from the sales representative.
See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms. However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. It took sixteen years for Bob Montgomery and others at his company to develop the PowerSki Jetboard, and this involved thousands of design changes. Thus, to compete with other organizations, a company must convert resources (materials, labor, money, information) into goods or services as efficiently as possible.
Wea€™ll start by describing the role that operations managers play in the various processes designed to produce goods and offer services.
To perform this function in todaya€™s business environment, manufacturers must continually strive to improve operational efficiency.
During production planning, managers determine how goods will be produced, where production will take place, and how manufacturing facilities will be laid out. Once the production process is under way, managers must continually schedule and monitor the activities that make up that process. Finally, the operations manager is directly involved in efforts to ensure that goods are produced according to specifications and that quality standards are maintained. Before making decisions about the operations process, managers must consider the goals set by marketing managers. Wea€™ve divided these decisions into those dealing with production methods, site selection, facility layout, and components and materials management. The task of the operations manager is to work with other managers, particularly marketers, to select the process that best serves the needs of the companya€™s customers. By their very nature, products were customized to meet the needs of the buyers who ordered them. Increasingly, however, customers are looking for products that are designed to accommodate individual tastes or needs but can still be bought at reasonable prices.
One efficient method is to mass-produce a product up to a certain cut-off point and then to customize it to satisfy different customers. One of the best-known mass customizer is Nike, which has achieved success by allowing customers to configure their own athletic shoes, apparel, and equipment through Nikea€™s iD program. Unfortunately, failing to balance capacity and projected demand can be seriously detrimental to your bottom line. They have received funding to set up a production facility, and they want you to help them select a location.
In this section, wea€™ll examine four common types of facility layouts: process, product, cellular, and fixed position. Just Born, a candy maker located in Bethlehem, Pennsylvania, makes a product called Marshmallow Peeps on an assembly line. At the Vermont Teddy Bear Company, for example, the cutting function is performed in one place, the stuffing-and-sewing function in another place, and the dressing function in a third place. Production lines can back up, inventories can build up, workers can get bored with repetitive jobs, and time can be wasted in transporting goods from one workstation to another. In producing large items, manufacturers use fixed-position layoutLayout in which workers are moved to the product, which stays in one place. At each position, workers use specialized equipment to perform a particular step in the production process. Through e-purchasing (or e-procurement), companies use the Internet to interact with suppliers. Youa€™d identify potential suppliers by going directly to private Web sites maintained by individual suppliers or to public Web sites that collect information on numerous suppliers. They can use the Internet to give suppliers specifications for parts and supplies, encourage them to bid on future materials needs, alert them to changes in requirements, and give them instructions on doing business with their employers. In the past, many companies guarded against this possibility by keeping large inventories of materials on hand. This task requires that they strike a balance between two threats to productivity: losing production time because theya€™ve run out of materials, and wasting money because theya€™re carrying too much inventory. Parts and materials dona€™t sit unused for long periods, and the costs of a€?holdinga€? inventory are significantly cut.
Leta€™s say, for example, that you and several classmates are planning a fund-raising dinner for the local animal shelter. The program generates a production schedule based on estimated output (your food-preparation timetable for fifty guests), prepares a list of needed materials (your shopping list), and orders the materials (goes shopping).
Such a program can, for instance, coordinate the production schedule with HR managersa€™ forecasts for needed labor. We know, too, that production activities, like all business activities, have to be controlled: they have to be monitored to ensure that actual performance satisfies planned performance. Leta€™s say that youa€™re in charge of making the a€?hiking beara€? that we ordered earlier from the Vermont Teddy Bear Company. For more complex schedules, operations managers may use PERT chartsTool for diagramming the activities required to produce a product, specifying the time required to perform each activity in the process, and organizing activities in the most efficient sequence..
The path that took the longest amount of time was the sequence that included cutting, stuffing, dressing, packaging, and shippinga€”a sequence of steps taking sixty-five minutes. You must, for example, complete a specified number of credits and take many required courses, particularly in your major. At one point, in his efforts to get the design just right, hea€™d constructed thirty different prototypes.
A computer-aided manufacturing (CAM)System using computer technology to control production processes and equipment. An FMS has immense advantages over traditional production lines in which machines are set up to produce only one type of good. Manufacturers produce tangible productsa€”things that can be touched or handled, such as automobiles and appliances.
Manufactured goods are generally standardized; one twelve-ounce bottle of Pepsi is the same as any other twelve-ounce bottle of Pepsi. You could spend your entire working life assembling cars in Detroit and never meet a customer who bought a car that you helped to make. Companies that provide transportation, such as airlines, have to get customers to their destinations as quickly and safely as possible.
BK, which encourages patrons to customize burgers and other menu items, uses a make-to-order approach. Throughout its sixty-year history, BK has introduced a number of innovations that have helped make the company (as well as the fast-food industry itself) more efficient. BK was able to cut back one employee per day at every one of its more than eleven thousand restaurants. A poor location or a badly designed facility can cost customers, and inaccurate estimates of demand for products can result in poor service, excessive costs, or both. In picking a location, BK planners perform a detailed analysis of demographics and traffic patterns, yet the most important factor is usually traffic counta€”the number of cars or people that pass by a specific location in the course of a day. It must, for example, be easy for vehicles to enter and exit the site, which must also provide enough parking to handle projected dine-in business. In the service sector, however, most businesses must design their facilities with the customer in mind: they must accommodate the needs of their customers while keeping costs as low as possible.
They all sat on one acre of land (located a€?through the light and to the righta€?), had about four thousand square feet of space, and held seating for seventy customers.
So BK switched to a single paper wrapper with the label a€?Whoppera€? on one side and a€?Cheese Whoppera€? on the other. In turn, smaller facilities enabled the company to enter markets that were once cost prohibitive.
A manufacturer can predict overall demand, produce the product, store it in inventory, and ship it to a customer when ita€™s ordered.
BK can predict sales for a new restaurant by combining its knowledge of customer-service patterns at existing restaurants with information collected about each new location, including the number of cars or people passing the proposed site and the effect of nearby competition. Service firms provide customers with personal attention and must satisfy their needs in a timely manner. In service organizations, they focus on scheduling workers so that theya€™re available to handle fluctuating customer demand.
The register keeps track of every sandwich, beverage, and side order sold by the hour, every hour of the day, every day of the week. It works round-the-clock, and for not just days or weeks, but for months and months, very own Money From Your Website making you tons of CASH!
It was so incredible that I tried to write about it, because it was the perfect topic for an essay. My room was a dorm room about seven-feet square, and I shared a bath with several men and women in similar rooms. I welcomed their company and the aloneness that I felt seemed to lift with the sound and movements of our Moon Dance. Life was hidden in the shadows and difficult to see, but it had completely surrounded me as I danced.
It is a dark starless night, the rain slashes against the window, the winds howl with 50 miles an hour gusts. It is morning, a light rain continues, the winds are not as strong and yet the bamboo grove sways and sweeps the ground.
The week continued to have some misadventures and some spectacular adventures and the courageous and joyous parts of me lived them fully. So as this year ends, the compassionate patience I feel for myself fills my heart and it is soft with love; a love that has always been close at hand and seemingly just out of my reach. The voters are old friends, new friends, community workers, casual acquaintances, and families coming together to express their preferences through voting. As the voting lines formed for this election, we stood together only as neighborsa€”rich and not so rich, young and not so young, extraverted and not so extraverted, highly educated and not so highly educated, multi-raced, blue voters and red votersa€”without malice or ill intent. She was adorable in her winter hat pulled down over her ears; it brought attention to her laughing eyes.
He looked concerned and said to me, My father-in-law is out in my truck; he is 85 and hea€™s had a medical procedure today and wea€™ve been with the doctors. It was an unforgettable moment; we hugged and thanked each other for making it possible for Zach to vote. Since saying a€?yesa€? is the first rule of improv, the message didna€™t seem new at first. The need for control is strong so supporting someone elsea€™s ideas or interests each moment seems difficult at times. This one has certainly changed the content of my last two days, and the intention to expand the experiment is exciting and feels like a spiritual loving act. As I sat on my deck looking out over the city, the leaves of fall were turning the world into bright hues of red, orange, and brown.
I felt reluctant, but I had had some physical limitations during the last year that had been difficult to accept and meditation had really supported my healing. Mostly it happens when a small activity of the day seems more difficult than I judge it should be.
Without being sure of outcomes or things unseen, this is my opportunity to act without attachment and with the joy of what I will learn from the experiences my actions create. It was a time of change from working long hours to going inward to discover what was left to uncover within me. The withdrawal I needed and the healing it has brought to me has completed this phase of my life. The need for expansion comes from an internal voice that says explore, experiment, and do not become complacent.
When the time and move is right, something within my spirit will say, a€?Get crackin.a€? The patience to wait for that insight has come as a part of the growth Ia€™ve found in this small blue house on top of a hill surrounded by mountains. He agreed to run away for a day to escape the heat and discomfort brought on by a loss of electrical power in our homes even though his electricity had returned. This evening he invites me to light a candle, to close my eyes, to reopen my eyes, and to see each thing before me.
I stood in wonder at this amazing child so full of life and uninhibited yearning to have a good time and accomplish what he set out to do.


He wanted to have the biggest paper route and he wanted to make the most sales at his part-time job. Academics didna€™t seem to be his focus, but he seemed to relish his relationships and became the life of the party and the favorite student to his teachers. Now his spirit of aliveness lives in me and the memory of his voice reminds me that Life in this physical realm is short and that what we create here lives forever within those we have truly touched.
Today in the quietness that is The Wintergreen Nature Foundation on some Wednesday mornings, my clarity about what I was to learn came. His voice stills my mind, brings me to the present, and opens my heart to listen not to the words but to the message his words point too. What Ia€™ve noticed is that they look more closely, eat more slowly, move more deliberately, and listen intently to others. A young blind childa€™s face radiates the sun in his eyes as he turns his face up to feel the warmth. So today, Ia€™m altering my thoughts about limitations and seeing opportunities everywhere. I am sometimes impatient, but Ia€™m learning to accommodate his need for being on my right side to hear more clearly. Then he issued an invitation to sit in silence with eyes closed and contemplate these questions. We are here together at this time, in this place, and in this specific body to understand that the essence of all Life exists in each of us humans and in all living matter. If we examined each Life, it would not be what happens to us that would be different for pain and joy comes to everyone; it would be how we respond to what happens to us that has created our unique experience of our individual Life. Another woman loses a child and creates a charity in its name and supports the lives of many children.
To live well is to choose to grow into what we are most capable of being and be grateful for the uniqueness of the Life. I am a personality in a physical body with the power of logic and thought as is everyone else. Two years ago it was refurbished with new tires, new horns on the handlebars, and had been given a good checkup so it could be used for riding with my new bike group. Without hesitation, I offered the unused bike in the garage, and I felt my heart open to the possibility that the bike would finally be used. Perhaps you awaken from a long nighta€™s sleep and have the thought that you are tired; but are you really tired or just not quite alert as yet? They were planted by the property owner in the early 1900s and seem to be a symbol of welcome outside the front door of an ancient majestic medieval stone castle. To quote Wikipedia: a€¦the Sun is at one of two opposite points on the celestial sphere where the celestial equator and ecliptic intersect. Who could argue that day and night have distinct powers to aid in the Life upon planet Earth?
In my youth the expression, a€?all men are created equal,a€? stirred many thoughts of disbelief in my mind: Does that include women, does that mean skill level, does that mean talent, does that mean appearance, does that meana€¦on and on? It is a deeper understanding that the Universal energy dynamic of which we are a part is without judgment.
If there is a value judgment placed by me on what I see, it is sure to mean that I do not see myself as equala€”it could be a feeling of doing better or of a feeling of doing less, of being stronger or of being weaker, in control or not in control. To honor what each contributes with no value judgment added supports my intention to appreciate all that a€?isa€? because it a€?is.a€? If Ia€™m walking on eggshells, stomping heavily through a room, or withdrawing my love in a reaction to another to gain acceptance or power, it will be my challenge to ask why I do not feel equal in this moment without demanding an immediate answer. It is summer and the calls to rescue injured or troubled animals and people come in quite often.
The caller stated that hawks were circling and it wouldna€™t be long before the rabbit could not be saved. What happens are visions of past experiences, people, and places that are pictures in the minda€™s album.
They had added gardens, doors, patios, waterfalls, fireplace, and fisha€”just to mention a few of their creations.
It is challenging to accurately describe a sacred moment and the power it contains, so Ia€™ll start slowly from the beginning. I can feel within me the need to know who is the night raider and how can I change what is happening in order to have my world be as I choose it to be.
For some reason, I have doubt about whether that person is capable of caring about me just as I am in this moment. The birds are chirping in the trees, the squirrels are trying to get into the bird feeders, the breeze is moving the leaves, the raindrops are collecting on the deck, and the mountains stand observing it all.
There is no thinking only comfort and presence; it is as if I am one with my feelings and it feels like what I believe peace to be. Ia€™ve felt that my body is trying to tell me something so each morning Ia€™ve asked the question: a€?What do I need to know that I do not want to know?a€? Without requiring an answer, Ia€™ve continued to just be open to learning. As I began, I felt I was reading it for the friend to support him in his relationship with someone he loves; but as I began to read, I knew the booka€™s message would bring me the understanding of what I needed to know that I was resisting unconsciously.
My intention is to have compassion for the part of me that feels I need all the answers to lifea€™s questions now. I dona€™t know what it is I am not aware of in this moment, but I am fully aware that I am enjoying the quietness of it. The elevator door opened and a middle-aged woman entered pushing a teenage boy in a wheelchair. He wasna€™t concerned that it was crowded or that too many obstacles were in the way of what he wanted.
Companies strive to balance their territories because this can reduce costs and increase sales. Each territory should have good potential, be of reasonable size, and have minimal obstacles. By breaking down your objectives by customer, you can construct a more detailed plan of how much time you should allocate to each client.
He found that some customers were of more importance than others, and created a plan to ensure that they were given more time than other less important retailers. He gave Jack the territory with mostly rural areas because he knew Jack was skilled at covering long distances quickly. In other words, before even making the plan, the sales representative needs to analyze his territory and review the current situation before projecting future goals. In considering customers to target, the representative should also make a list of specific methods for approaching each customer.
The growth strategies should reflect the sales representative’s broader goals for the territory. Most companies provide the representative with sales targets for a specified period of time--quarterly, twice a year, yearly,.
You may also download a PDF copy of this book (30 MB) or just this chapter (2 MB), suitable for printing or most e-readers, or a .zip file containing this book's HTML files (for use in a web browser offline). The next step was developing a system that would produce high-quality Jetboards at reasonable prices. The upper-level manager who directs this transformation process is called an operations manager.
Next, wea€™ll look at the production of goods in manufacturing firms; then, wea€™ll describe operations management activities in companies that provide services.
They must fine-tune their production processes to focus on quality, to hold down the costs of materials and labor, and to eliminate all costs that add no value to the finished product. This process, which is called a make-to-order strategyProduction method in which products are made to customer specification., is still commonly used by such businesses as print or sign shops that produce low-volume, high-variety goods according to customer specifications.
Goods are made in anticipation of future demand (based on forecasts) and kept in inventory for later sale.
To meet the demands of these consumers, many companies have turned to an approach called mass customizationProduction method in which fairly high volumes of customized products are made at fairly low prices., which (as the term suggests) combines the advantages of customized products with those of mass production.
In deciding to locate in San Clemente, California, for instance, PowerSki was able to satisfy three important criteria: (1) proximity to the firma€™s suppliers, (2) availability of skilled engineers and technicians, and (3) favorable living conditions. In turn, having calculated your capacity requirements, youa€™re ready to determine how much investment in plant and equipment youa€™ll have to make, as well as the number of labor hours required for the plant to produce at capacity. If you set capacity too low (and so produce less than you should), you wona€™t be able to meet demand, and youa€™ll lose sales and customers.
In addition to your recommendation, identify the factors that you considered in reaching your decision. Why are more companies devoting at least a portion of their operations to mass customization? To counter some of these problems, many manufacturers have adopted a cellular layoutLayout in which teams of workers perform all the tasks involved in building a component, group of related components, or finished product., in which small teams of workers handle all aspects of building a component, a a€?familya€? of components, or even a finished product.
What type of layout should you expect to find at each facilitya€”process, product, or fixed-position?
For many products, the costs of materials make up about 50 percent of total manufacturing costs.
The process is similar to the one youa€™d use to find a consumer gooda€”say, a forty-two-inch LCD high-definition TVa€”over the Internet. You could do your shopping through online catalogs, or you might participate in an online marketplace by indicating the type and quantity of materials you need and letting suppliers bid on prices. Using the Internet for business purchasing cuts the costs of purchased products and saves administrative costs related to transactions. It seemed like the thing to do at the time, but it often introduced a new problema€”wasting money.
The process of striking this balance is called inventory controlManagement of inventory to ensure that a company has enough inventory to keep operations flowing smoothly but not so much that money is being wasted in holding it., and companies now regularly rely on a variety of inventory-control methods. JIT, however, requires considerable communication and cooperation between the manufacturer and the supplier. In production, the control process starts when operations managers decide not only which goods and how many will be produced, but when.
Figure 11.7 "Gantt Chart for Vermont Teddy Bear" is a Gantt chart for the production of one hundred of these bears. PERT (which stands for Program Evaluation and Review Technique) is designed to diagram the activities required to produce a good, specify the time required to perform each activity in the process, and organize activities in the most efficient sequence.
Next, the fur thata€™s been cut for this particular bear moves first to the stuffing and sewing stations and then to the dressing station. Deciding which courses to take and when to take them can be complicated when some of them have prerequisites. Needless to say, this process took a very long time, but even so, Montgomery thought that he could handle the designing of the engine without the aid of a computer. The CAD program enabled Montgomery and his team of engineers to test the product digitally and work out design problems before moving to the prototype stage.
Having used their CAD program to make more than four hundred design changes, they were ready to test the Jetboard in the water.
When the firm needs to switch a production line to manufacture a new product, substantial time and money are often spent in modifying equipment. Service companies provide intangible products, such as banking, entertainment, or education.
BK has grown substantially since selling the first Whopper (for $0.37) almost half a century ago. Companies that deliver packages, such as FedEx, must pick up, sort, and deliver packages in a timely manner.
BK can customize products because it builds sandwiches one at a time rather than batch-process them.
Material costs also went down because customers usually fill cups with more ice, which is cheaper than a beverage.
In the United States, where we travel almost everywhere by car, BK looks for busy intersections, interstate interchanges with easy off and on ramps, or such a€?primary destinationsa€? as shopping malls, tourist attractions, downtown business areas, or movie theaters.
For one thing, they could reduce the number of seats, because the business at a typical outlet had shifted over time from 90 percent inside dining and 10 percent drive-through to a 50-50 split.
To show which product was inside, employees just folded the wrapper in the right direction. Now BK could locate profitably in airports, food courts, strip malls, center-city areas, and even schools.
Service providers, however, cana€™t store their products for later use: hairdressers cana€™t a€?inventorya€? haircuts, hospitals cana€™t a€?inventorya€? operations, and amusement parks cana€™t a€?inventorya€? roller-coaster rides. This task is complicated by the fact that demand can vary greatly over the course of any given day. Each week, therefore, every BK store manager schedules employees to cover not only the peak periods of breakfast, lunch, and dinner, but also the slower periods in between.
Thus, to determine how many people will be needed for next Thursdaya€™s lunch hour, the manager reviews last Thursdaya€™s data, using sales revenue and a specific BK formula to determine the appropriate staffing level. BKa€™s system tracks everything sold during a given time and lets each store manager know how much of everything should be kept in inventory. Under each tree and beneath each bush, there seemed to be an aurora of light that painted a distorted picture of each bush upon the ground below.
I turned to head back to the dorm, a little wet, a little cold, and covered with the glow of Moon Dancing with my Shadows.
50 mile an hour gusts of wind in Virginia would encourage me to hunker down for protection. The disappointment is strong and yet I can take a small step toward the bathroom and get dressed.
As I compared the pictures of me as a child and me as a grown woman, I finally could see my own beauty and it made me laugh with joy.
As the New Year begins, my heart is open and I look forward to the experiences I will create.
As a poll worker, the day was long, warm inside, cold outside, enjoyable, inspiring, and at times emotional. He is immobile at the moment and concerned because he has never missed an election since he began to vote.
Sometimes it is before an experience and during the experience the words start ringing in my ears. As we began to practice creating scenes, it was immediately clear that it was easier for me to say a€?yes, buta€? and it was equally clear that doing so blocked the scene from expanding. Acceptance of a€?what isa€? can be challenging and this simple idea of energetically saying, a€?yes, anda€? has given me clarity about my own negative or judgmental views as Ia€™ve gone through my day. The experiment itself has supported me in living more fully in the present, which is, of course, the only place we can live fully. My heart seemed to stop breathing, my throat was tightly constricted, and the top of my head felt as if it would fly into the trees so great was the pressure. His choices were courageous; his experiences were dramatic examples of how to live and not to live for those who watched his progress. It could be loading bikes on a rack, spilling milk in my new car, lateness of a friend, hot when I want it to be cool, or appreciation not shown.
The deep longing for companionship thwarted by my fear of losing independence is simple but complex within my thoughts about what to allow and what not to allow into my world. Ia€™ve been living at least for the past few day in a story of my own making about what others want me to do, how they want me to live, or what they need from me. Recently a friend was talking about his experiences and how excited he was about his hopes and dreams for the future; I recognized them as both different and similar to my own. It has been amazing and comfortable and productive in a different way than accomplishing projects. Last night as I looked around during a concert on the mountain, I saw the same people I see almost daily.
It isna€™t dissatisfaction with what is; its more a wonderment of what other experiences and growth are possible for me. There is a joyful feeling of contentment as the warm air circles close in and sweat runs down my back. Joy has not always come to me with ease, as my human need to protect myself and those I love is well practiced and vigilant at times. He talks about a concept in a book we are sharing and wonders if hea€™s got it right; if he has understood it. He encourages me to ask myself how the things Ia€™m seeing are different and how they are the same and listen to my heart speak. It is orange and ita€™s light is a lacy hue; two triangles extending from ita€™s center one reaches toward me and the other away from me. What an awesome experience to see the love of a husband and a father reflected in the toothless grin of a new life. Memories of his birth and death have supported me in finding this place where I intend to live with compassion for others and myself and with a love of Life every day and every minute.
I cannot change it, but I can surrender to a€?what isa€? in each moment in order to respond from the healthiest part of me rather than to fearfully react.
This habit has triggered in me a new perspective about what I see as limitation and opportunity. Today that message is to consider every limitation as an opportunity and to be opened to what is most important to learn in each moment.
The woman in a wheel chair demonstrates patience as she waits to enter through a revolving door. I now move slowly enough in the morning to watch a cardinal land on the bird-feeder, my glasses magnify the beauty of the gifts that fill my home, my aches encourage me to stretch and care for my body and to find the wisdom to rest when rest is needed.
My nose will tell me of ita€™s fragrance, my touch will tell me of its softness, but only through my mothera€™s tone and voice will I know what that fragrance and softness belongs too.
As I carefully describe what Ia€™m seeing, my gift to this unseeing child supports me being present enough to fully see it myself; and this level of awareness is the childa€™s gift to me.
As the child, as the mother, or as the cherry blossom, my purpose is simply to live my best life and to grow.
The manifestation of that essential Life we have brought into being takes many physical forms; all different, all unique. All of these things have resulted in my becoming the a€?soul in a bodya€? that I see in my mirror this morning.
If in this Life, we do not become conscious of the power of the collective Life of the Universe, we will be given another chance. To make that possible, I pulled it out, pumped up the tires, admired ita€™s beauty, and my heart felt lighter. As we remounted and rode on, the bike was a€?just another bikea€? racing to the song of the fall breeze. Perhaps you look in the mirror and think that you are getting older and no longer beautiful; yes you are getting older, but aging has ita€™s own beauty.
The ability to bring awareness to the harsh, dramatic, judgmental, and repetitive sounds within our minds contains the freedom we think is not open to us. These points of intersection are called equinoctial points: classically, the vernal point and the autumnal point.
So to carry the a€?Pointa€? into an individual Life, who could argue that pleasant (light) experiences are better or worse than difficult (dark) experiences since every experience has the potential for learning by the being that experiences it.
Like the similar times of day and night in this season, we are connected by individual and collective purposes with an equal opportunity to live our best lives. As I was hearing the story, it occurred to me that we saved the rabbit or deprived the hawk of its meal.
It is a beautiful spot and it was early evening as the light played its songs upon the angles of the rocks and crevices as we watched. Today if someone walks along the same path we took, there will be no hint of what occurred between the snake and the frog. Going back there did not necessarily appeal to me either since my relationship to my former husband and her Dad had become faded memories of love and pain. As often happens with this friend, the discussion turned to nature and bird songs in particular. It was quickly replaced with a look of acceptance of what was now occurring as she described her coming treatment. Ia€™m grateful for the awareness of this part of me that continues to need challenging if I am to be at peace with what is in this moment. How do I challenge the part of me that judges his actions and wants him to be different so that I can be happy? That feels nurturing and I can feel my heart open as I consider the possibility that life is an illusion created by my thoughts, and I can choose which thoughts I will give my energy too. For others, I just say something like, a€?planning a quiet day.a€? That answer feels authentic and supportive of the way I want to live my life.
For sure, I am an active person with a wide variety of interests, but sometimes I enjoy a€?Beinga€? in my home. Today I have set an intention to answer the question, what are you doing today, with authenticity no matter who is asking.
As the morning unfolds, the feeling of hunger comes and without questioning it, I stretch, arise, and move to my robe. Without thinking, there is a deep knowing that I am not a separate entity seeing, hearing, tasting, touching, and smelling this moment, but an integral part of it and without my energy and presence it would be different. She said that I was flexible in my hips and so compensated there for the lack of flexibility in the last vertebra of my back. I begin to remember the times in my life when I have felt emotional pain and have chosen to override it with thinking. Also this week, Ia€™ve felt the need to remain quiet while reflecting with more stillness than is my normal pattern.
This morning I read Tollea€™s words I needed to hear: If you are not in the state of either acceptance, enjoyment, or enthusiasm, look closely and you will find that you are creating suffering for yourself and others.
I will ask for guidance to accept what is happening in the moment without adding drama and fearful thoughts or intelligent explanations.
I felt impatient with the loss of time and the people that swirled around in the garage seemingly in my way. He seemed challenged both mentally and physically, and my reaction was to look away so that his mom would not feel I was staring at the young boy. He wasna€™t complaining internally, he wasna€™t judging others; he was without fear and was gazing in awe at the light. Regarding planning of the same everything has been well explained by the other specialists. A good way to segment clients is by buyer personas- group clients have the same product and similar needs all together. It will be helpful if you include your field reps in this process- if they helped to develop the plan, then they will be more likely to follow it.
Take into consideration the specific capabilities of the reps you have and try and match them to the territory you believe would be most suitable. For example, if you think that travel time is still too high, you can use Mobile CRM software to track your reps’ mileage and location, allowing you to plan the most time-efficient route. By decreasing travel time and other transportation expenses, each visit will cost you less.
An overall review should include an evaluation of business from the previous year, an analysis of customers who are currently the strongest and which the weakest, a consideration of the best-selling products, a review of successful sales techniques and a list of top prospects for future clients.
What works for one customer will not necessarily work for another, and while some customers prefer to be “wined and dined” for their business, others prefer frank discussions about the products. For instance, the representative’s goal might be to add a specific number of new clients to the territory or expanding sales of a product by a certain amount.
At the same time, the sales representative can still create his own strategies for achieving these objectives. She should refer back to it weekly, monthly or quarterly to make sure the plan is on target.
It was showered with honors, including Time magazinea€™s a€?Best Invention of the Yeara€? award. Before putting this system in place, PowerSki managers had to address several questions: What kind of production process should they use to make the Jetboards? The job of operations management (OM)Management of the process that transforms resources into products., then, consists of all the activities involved in transforming a product idea into a finished product, as well as those involved in planning and controlling the systems that produce goods and services. Wea€™ll wrap up the chapter by explaining the role of operations management in such processes as quality control and outsourcing.
Making the decisions involved in the effort to attain these goals is the job of the operations manager. At this stage, they also oversee the purchasing of raw materials and the handling of inventories.
This approach is particularly appropriate for standardized goods ranging from processed foods to electronic appliances. Levia€™s, for instance, lets a woman find a pair of perfect fitting jeans by going through an online fitting process that first identifies her a€?curvea€? type: slight (straight figure), demi (evenly proportioned), bold (curvy figure, which experiences waist gapping in the back), and supreme (curviest shape, which needs a higher rise in the back). These factors were more important than operating in a low-cost region or getting financial incentives from local government. To estimate the number of units that youa€™re likely to sell over a given period, you have to understand the industry that youa€™re in and estimate your likely share of the market by reviewing industry data and conducting other forms of research. If you set capacity too high (and turn out more units than you should), youa€™ll waste resources and inflate operating costs.
Identify three goods that could probably be adapted to mass customization and three that probably couldna€™t. Each team works in a small area, or cell, equipped with everything that it needs to function as a self-contained unit.
Not surprisingly, then, materials acquisition gets a good deal of the operations managera€™s time and attention. You might start by browsing the Web sites of TV manufacturers, such as Sony or Samsung, or electronics retailers, such as Best Buy. Companies were paying for parts and other materials that they wouldna€™t use for weeks or even months, and in the meantime, they were running up substantial storage and insurance costs. This detailed information goes into a master production schedule (MPS)Timetable that specifies which and how many products will be produced and when..
It also identifies a critical path: the sequence of activities that will entail the greatest amount of time. At the same time that its fur is moving through this sequence of steps, the beara€™s clothes are being cut and sewn and its T-shirt is being embroidered. Even if you saved the time on any of the other pathsa€”say, the sequence of steps involved in cutting, sewing, and embroidering the beara€™s clothesa€”you still wouldna€™t finish the entire job any sooner: the finished clothes would just have to wait for the fur to be stuffed and sewn and moved to the dressing station. A PERT charta€”which diagrams the activities required to complete a goala€”might help you determine the order in which you should take courses for your major. During the tests, onboard sensors transmitted data to portable computers, allowing the team to make adjustments from the shore while the prototype was still in the water. Because CAD and CAM programs can a€?talka€? with each other, companies can build components that satisfy exactly the requirements set by the computer-generated model. In addition to design and production applications, they handle such functions as order entry, inventory control, warehousing, and shipping.
An FMS makes it possible to change equipment setups merely by reprogramming computer-controlled machines. When you go to the barber or the hairdresser, you ask for a haircut that looks good on you because of the shape of your face and the texture of your hair. In fact, their satisfaction with your product would be determined in part by the service that you provided. The instant success of the fire-grilled burger encouraged the Miami founders of the company to expand by selling franchises. Meat patties, for example, go from the grill to a steamer for holding until an order comes in. Moreover, there were savings on supply costs because most customers dona€™t bother with lids, and many dona€™t use straws. Some service businesses, such as cable-TV providers, package-delivery services, and e-retailers, go to their customers. In Europe, where public transportation is much more common, planners focus on subway, train, bus, and trolley stops.
Finally, expected business must be high enough to justify the cost of the land and building. As long as land was cheap and sites were readily available, this system worked well enough. The company even designed 10-foot-by-10-foot kiosks that could be transported to special events, stadiums, and concerts.
Service firms have to build sufficient capacity to satisfy customersa€™ needs on an a€?as-demandeda€? basis. Managers, therefore, must pay particular attention to employee work schedules and (in some cases) inventory management.
Each manager can adjust this forecast to account for other factors, such as current marketing promotions or a local sporting event that will increase customer traffic. It also makes it possible to count the number of burgers and buns, bags and racks of fries, and boxes of beverage mixes at the beginning or end of each shift. My feet picked up speed, my fear lessened, and I began to explore the light that broke the shadows. The lake lay in stillness and hovering above it was a wall of mist, kind of stringy, but not transparent; and above all that, hung the moon spreading its final visible glow before dawn arrived with the sunrise. Outside the window, the lily pond beyond the deck is beautiful, the deck is wet and shiny, and the door slightly open lets in a pure and sweet freshness.
I can take a small step toward my car and drive the dirt road to the main road; and if the wind is too strong, I can return to this rugged North shore bamboo farm and make the best of it. As I gazed at the photo of the beautiful child holding the doll, I remembered that feeling of love; my heart was soft and full. The beauty had nothing to do with the physical features displayed in the photos; it was the radiance that traveled from my heart through my eyes and took in the world around them. Let me tell you why inspiring and emotional experiences were my companions on this day in small-town America. We kissed each other, hugged each other, waved to each other, talked with each other, supported each other, and laughed and yes cried with each other.
I focused on these positives as we supported him in whatever healing was possible, and eventually, supported him as his alcohol-damaged body died. As she led us in meditation, I felt the deep pain of powerlessness again, and again I invited it to get as big as it could. When Ia€™m in that centered place what happens outside me is like a movie and I can watch my personality, the actor, think and plan and wish without attachment. It is all a a€?Storya€? from the part of me that loves stories and the justification they give for me to be less than open and less than loving. As we parted, I heard myself say to him, looks like youa€™re on it and Ia€™m just standing beside it. It has been exciting, it has been challenging, it has been peaceful, it has been stimulating; and mostly, it has been healing.
Ia€™ve come to look forward to their presence and the feeling of security and safety they trigger within me. Change for many is difficult, but for me the newness of change is invigorating and stimulating.
Expansion now calls and the excitement of just what that will entail lifts my energy and makes me want to sing. In my view as I watch the water run over the rocks, he stands with his back to me looking into the creek. His open heart is almost always constant even when he is confused or slightly annoyed with his surrounding world.
As we danced I asked him, a€?What was the best thing about today?a€? And, without waiting for his answer, I laughed and said, a€?Everything.a€? He laughed out loud with complete delight and agreed. I listen to his expressed doubt and somewhat confused words, and have a knowing that he understands it perfectly.
We are many flames from the same candle, and yet, just one light; apart we are a flicker but together we make a luminous Life.
The memory fills my heart and I see a vision of him in a jaunty Easter hat and sports jacket toddling up the small hill in front of my house; two steps forward and one step back and finally falling and rolling to the bottom only to rise again and begin again with laughter and determination. In those magical days, he marveled at the beauties of the life of which he found himself a part be they giant mountains, rock music, or the smallest of butterflies. In time he began to drink alcohol to lessen the pain of the world not always being as he wanted. It is my full responsibility to live with presence and courage and to grow into the person I am called to be.
This act of responsible choice and the intent behind it becomes the vehicle of my creation and the consequence it brings. It has been a life-long habit to observe closely human behavior and sometimes to judge or to give value to what I see; that is changing. They are aware that the opportunity to connect must be given their full attention and they have learned how to do that. The man whose taste and smell is not so acute takes two bites before he makes his choice of what to eat. The veins and wrinkles on the back of my hand remind me that Ia€™m dehydrated and need to drink more water today. I hear from her there are five petals close together in almost a circle; and where the petals attach in the middle of the cherry blossom, it is a deeper shade of pink that grows almost to white at the petalsa€™ edges.
This delicate flower filled with color and shadow created by the warm and nurturing sun comes alive in my being and is energetically past to this curious and loving child.
My heart called me to the computer to put down my feelings, and I became distracted by email for a moment. Each of us makes choices that create our life day-to-day, hour-to-hour, moment-to-moment, and those choices add up to a Life unlike any other. The experiences were the same; the creation process of what remained in each of them became very different.
If I stood in a long line of people, those who know me would recognize me even though we all have two eyes, two arms, two legs, one nose, and one mouth. For this Life, in this place, I have a knowing that the Life I have created has supported the Lives of others and me.
The answer for me is in what I choose to give my attention and time too; with a conscious intention to live my life fully not someone elsea€™s, just mine. He had bought the bike as transportation when he lost his drivera€™s license because of a drunk driving charge.
Later we loaded the bike into his SUV, and I felt as feathery light as the evening air rushing across my skin. No memories flooded me for I was in the moment, and this moment was another level of healing I had not expected. You see a friend walking and think she really wants to walk alone; but in reality when you join her on the walk she is welcoming and the walk enriches you both.
In each moment, we can step back from a belief and ask one simple question: Does this thought or belief serve to expand my Life or limit my life?
Since being human with the power of our minds to create stories around our experiences, it is often easier to live in an imaginary story of what happened and how we should react than to see that how we respond to an experience in this moment creates the suffering or not. Growing and aging brought new a€?judgmentsa€? about equality and how to discover what equality really meansa€”not to others, but to me. It is not always easy to carry that deep sense of equality into our relationships for we are indeed spiritual beings in physical human forms with old patterns of reactions and judgments.
The rejoicing of anothera€™s strength or my own cannot diminish or inflate my feelings about either if I am without judgment of that persona€™s or my own value as a result. It was peaceful and awe inspiring to see the effects the water has played and still plays upon the landscape as it all shifts and changes imperceptibly. But there we were in front of a house that I had come to as a bride, altered it with the support of my dad and husband to accommodate our familya€”a house in which I had brought my children, and where I laughed and cried and planned the perfect future. I thought of a day when the world was perfect because we were exhausted together and happy. The small trees that we had planted cast some shade now, and the flowers his wife had planted added color all around them. My friend had started them from her plants, and her husband had traveled along with her to deliver them to me and to share a few moments of time. So she and I pulled out my IPad to compare what we were hearing in my yard with the Audubon recorded bird-songs.
I looked at her husband and there I saw a deep pain quickly replaced with an expression of deep love for this woman with which he has shared many years.
Only then can I make a responsible choice to support the life I want with the consequences that come from making choices within the presence of acceptance. This is not a new conflict; the difference is that I am aware of the thoughts and feelings within this dynamic that create circumstances I do not wish to occur. I alone am responsible for the experiences I create and it is those experiences that enrich my life if I choose. Of course, routine chores like making a bed, fixing food, doing dishes, caring for my home are always needed, but this question seems to be about something more.
Ia€™m reading, Ia€™m writing, Ia€™m thinking, Ia€™m dreaming, Ia€™m questioning, Ia€™m answering, but more than anything else Ia€™m simply being here now doing this and it nurtures my life. Sometimes I will be playing golf or tennis, rushing around running a project, working to beautify my yard; but sometimes Ia€™ll simply be choosing to a€?Bea€? and for me that will be enough. The rain is, the fruit is, the wood is, the carpet is, the chair is, the joy garden is, Jon Kabat-Zinn is, the peace is, and I am. She said that when some part of the body is not used, the brain notices and will see the lack of movement as a€?normal.a€? She said the unused area becomes more and more unbalanced and eventually creates pain in the body.
Ia€™ve told myself that life is difficult sometimes and have moved on without giving the pain its due course and attention. As I sit with that question and just relax into the moment, I feel certain that if I remain open the question will be answered; not by the intellect, but by something deeper inside me that guides my life if I choose to listen. The light from the sun had entered his eyes and body completely and radiated outward toward anyone who chose to look.
While creating a strategy, you should be keeping three things in mind- you want to maintain current clients, reach out to potential clients, and obtain new clients from your competitors. For instance, if one rep is able to visit more clients in a day than most of your other reps, then you can assign this rep a territory that has more clients. Don’t be afraid to experiment a little- try different things and evaluate the results of each change. Your field reps will ultimately be happier- they can now be at their most productive, especially with an even distribution of clients in each territory.


If the representative has annual sales targets, he can plan for so much each quarter; in the case of quarterly targets, he can plan monthly targets.
It is easy to forget goals unless they are close at hand, so the sales plan should be a constant reminder of territory objectives. In other words, operations managers manage the process that transforms inputs into outputs.
Because PowerSki distributes its products throughout the world, proximity to customers was also unimportant. To better understand how this layout works, wea€™ll look at the production process at the Vermont Teddy Bear Company. At the next workstation, the mixturea€”colored warm marshmallowa€”is poured into baby-chicka€“shaped molds carried on conveyor belts. Each house is constructed at the companya€™s factory in Bay City, Michigan, according to the customera€™s design.
The supplier has to commit to supplying the right materials, of the right quality, at exactly the right time.
To draw up an MPS, managers need to know where materials are located and headed at every step in the production process. Figure 11.8 "PERT Chart for Vermont Teddy Bear" is a PERT diagram showing the same process for producing one a€?hikera€? bear at Vermont Teddy Bear. In other words, we can gain efficiency only by improving our performance on one or more of the activities along the critical path. Nowadays, PowerSki uses collaboration software to transmit design changes to the suppliers of the 340 components that make up the Jetboard. In the manufacturing plant, the CIM system controls the functions of industrial robotsComputer-controlled machine used to perform repetitive tasks that are also hard or dangerous for human workers.a€”computer-controlled machines used to perform repetitive tasks that are also hard or dangerous for human workers to perform. When you go to the dentist, you ask him or her to fill or pull the tooth thata€™s bothering you. Companies that provide both services and goods, such as Dominoa€™s Pizza, have a dual challenge: they must produce a quality good and deliver it satisfactorily.
On top of everything else, most customers liked the system (for one thing, it allowed them to customize their own drinks by mixing beverages), and as a result, customer satisfaction went up, as well. Many others, howevera€”hotels, restaurants, stores, hospitals, and airportsa€”have to attract customers to their facilities. By the early 1990s, however, most of the prime sites had been taken, if not by BK itself, then by one of its fast-food competitors or other businesses needing a choice spot, including gas stations and convenience stores. Because there are fixed numbers of suppliesa€”say, beef patties or bags of friesa€”in each box, employees simply count boxes and multiply.
But from what I had written, the reader would most certainly understand the essence of my experience. This time when movement caught my senses, I saw on the side of the Main Hall at Omega two shadows. As I glanced up, I noticed that the stars were vanishing from the sky and the moon had moved toward the lake so I let my feet dance after it.
If I could remember to challenge my fearful thoughts, Moon Dancing would always be possible. Doubts about whether I should be here alone nag me and breathing deeply doesna€™t seem to help. Many times Ia€™ve experienced that feeling over the years: when I married my new husband, when each of my children were borne, when a bond of female friendship was revealed to me, when I gave unconditional love to an amazing yet flawed man, when I held my grandsons the first time, when I witnessed my son-in-lawa€™s tears at a grave site, and so many moments in nature.
Many times the circumstances of life and my thoughts about them hid my beauty from me, and I could not believe others even when they shared their love and compassion for me. May I remember to look deeply into my own eyes to find love and then freely give it away to others. She literally danced to the voting booth and then out; waving and glowing as she left the precinct. The voice in my head was still, the polling precinct was quiet, and the room filled with the light of choice I had been witnessing all day. Of course, there are times when I have to say no to someone, and what Ia€™ve found is that even that is easier when I say yes to what is transpiring in the moment and then expand the conversation or activity to make my point or acknowledge someone elsea€™s need. But inside me deeper than even I imagined was a sense of sadness and powerlessness to change the drinking habits of my 37-year-old son. When I could bare it no longer, it vanished and was replaced with a deep stillness of peace. My overall intention for my life is to love well, and of late, that seems more difficult than it has for the recent past years. It protects me and not in a way that is creative; it prevents me from living each moment as it is with an intention to hear the quiet voice that wisely guides my Life.
Then from deep inside me came that still small voice, that is not the Phyllis I know; I recognized the voice as me and not me. It is a song of healing and caring for this person I am and the growing Being that awaits me with my next choice and adventure. It does not; so I reach my hand toward it and it appears as if the light is resting upon my hand. All these objects, all those Ia€™ve loved, and all those who have loved me are part of this one light. I may need to remain silent.A I may need to speak aloud about something that is bothering me about whata€™s happening. It is with gratitude that I accept all the parts of mea€”the difficult and the pleasanta€”and quietly surrender to the learning that my experience offers in this moment, and the next, and the next.
Now more often I observe not to give value but to learn and to appreciate the insight that observing brings to me about me. As my hair grows and the gray is more visible, Ia€™m reminded of what a long and remarkably healthy life I have and the freedom that brings. From the middle of the deep pink rise varying lengths of stamens with small orangey-pink, round fluffy dots at each of their tips.
My heart aches with gratitude for this small being whose blindness first filled me with sadness; but now has added a measure of being alive that could not have been possible without what I once considered to be her handicap.
There in the emails I read: We begin to find and become ourselves when we notice how we are already found, already truly, entirely, wildly, messily, marvelously who we were born to be.
They may remark that I look like someone else, but if they truly know me, they know that I am like no one else. When it came off the moving van five years ago, it went into the corner of the garage, because I was still not ready to let go of the memory of the healing I thought it would bring to my son.
It sat and sat, and I would see it with a flood of emotions triggered by the healing and loss it represented. We stopped again to sit by the river; all I felt was deep gratitude for all the extraordinary experiences of this Life lived fully.
Perhaps the thought is that living alone is not as enriching as living as a couple, but the amount of freedom that comes with living alone is amazing. It takes a deep intention to look inside us and see those patterns, take a second look, and remind ourselves they are imaginary stories we have created to feel okay in this particular incarnation and perhaps others. Since the evolutionary process of physical a€?survival of the fittest,a€? has taught me to judge whether or not I am safe when with another, this approach to Life is challenging and yet interesting and exciting to me. Only the man, the boy, my friend and I will really know the changes created within us from these experiences. We took smiling pictures with a camera to add to our real photo albums of course, and we spoke of the skill and time that each family had given to this beautiful modest home. As I watched them drive away, I knew this strong, courageous couple was focusing their attention on accepting and living Life fully in each moment, and I was grateful that they were part of mine! Simultaneously, I feel a€?less thana€? because Ia€™m choosing not to do something a€?importanta€? and a€?more thana€? because I feel at some level the other person isna€™t capable of understanding that need. Sliding my feet along the carpet, the harder surface of my wood floor is recognized at the doorway.
She continues my therapy and she comments that my pelvic area begins to move a little, but I cana€™t seem to feel it. Have I, therefore, sent a message to my intellect to override this pain and continue to function. I will not seek the answer in my mind, but I will relax into the present and observe what comes to me.
It has felt really good and freeing, but Ia€™ve also had this voice in my head that says, a€?Whata€™s wrong with you?a€? I watched the thought come and go and remained quiet, peaceful, and still. I will look at my activities one by one to see if there is a second agenda lurking in the shadow of my fearful ego. As the elevator door opened, I said to his Mom that I believed he was enjoying the sunshine.
Once categorized, you can use Mobile CRM software to sort and filter clients by territory, making it easier to draw territory lines and redistribute field rep assignments as needed.
You may find that an idea that seems a little bizarre at first may actually be the most effective one.
Sales territory goals and strategies can be like New Year’s resolutions: too many, and they’re overwhelming and unrealistic. Setting these smaller income objectives will enable the representative to keep a closer eye on meeting the larger objectives. Figure 11.1 "The Transformation Process" illustrates this traditional function of operations management. Leta€™s say that you just placed an order for a personalized teddy beara€”a a€?hiker beara€? with khaki shorts, a white T-shirt with your name embroidered on it, faux-leather hiking boots, and a nylon backpack with sleeping bag. The conveyor-belt parade of candy pieces then moves forward to stations where workers add eyes or other details. Because team members often share duties, theya€™re trained to perform several different jobs. Because carpenters, electricians, plumbers, and others work on each building inside the climate-controlled factory, the process cana€™t be hindered by weather.
You might even consider placing a bid on eBay, an online marketplace where sellers and buyers come together to do business through auctions. Finally, just as you paid for your TV electronically, you could use a system called electronic data interchange (EDI)Computerized exchange of business transaction documents. For this purpose, they determine the routing of all materialsa€”that is, the work flow of each item based on the sequence of operations in which it will be used. The stuffing and sewing, however (which must be finished before the bears are dressed), isna€™t scheduled for completion until the end of day eight. Note that fur, clothes, and accessories all meet at the dressing station, where the bear is dressed and outfitted with its backpack. Then prepare a PERT chart showing all the courses youa€™d plan to take each semester to complete your major. With everyone bidding on the same sites, the cost of a prime acre of land had increased from $100,000 to over $1 million in a few short years. In just a few minutes, the manager knows whether the inventory is correct (and should be able to see if any theft has occurred on the shift). During the remainder of the week there, I edited the essay several times and eventually it morphed into a short surreal poem. As I gazed out into the darkness, I had the urge to take a walk, but felt frightened that I would be walking in an unfamiliar place in that darkness, and it might not be wise.
As I entered the garden, it was a cascade of silence punctuated with the crunching sounds of my footsteps upon the path. I remembered one of my favorite childhood poems, a€?I Have A Little Shadow That Goes In and Out With Me.a€? I remembered how much I loved giving it to my grandchildren! I hummed a€?Que Sa Ra Sa Ra, what ever will be will be,a€? all the way back to the dorm and into the shower.
The curious part of me whispers, a€?go out and take a few photos.a€? So dressed in my robe and slippers with camera in tow, my hands slide back the door, and I venture out. As I said a€?yes, anda€? to what she had to say, the profound lesson came that what she was saying would be an amazing way to not only do improv, it would change a life from a negative focus to a positive one. Over the years, my daughter and I, had pleaded, threatened, and prayed for him to give up drinking.
He was free and it was spring one year and four months after his first healthy choice in a very long time. The last few years have been filled with the joy of living and remembering his life and what it brought to mine. Do this, dona€™t do that, go here, stay there, love this, mistrust that; the mind chatter is overwhelming in these moments.
So when discontent of the kind Ia€™ve been experiencing of late is present within me, it puzzles me as to what Ia€™m to learn this time. One of me is the movie my personality creates with thinking, assessing, resisting, and this me was the Seer who watches in loving amazement at times. There was a time in the past when this need would cause me to question a€?who I am,a€? and a€?why am I like this;a€? now it feels warm with acceptance like the return of an absent and beloved friend.
This slow to respond, slow to move, slow to show emotion man has a great capacity for deep joy that I admire. He wanted to hear his music uninterrupted and spit on his sister when she came into his room to chat.
These moments of choice step-by-step and consequence-by-consequence truly become the Life I experience.
This year as I focus on creating more humility through patience, the experiences that I a€?m creating through what Ia€™ve viewed up to now as limitations are supporting me in doing just that. Her words say that the stamens are the pollen-bearing male part of this delicate precious flower. She never considered herself handicapped, and her acceptance has brought me bravery and added awareness that life is created by the choice to live with a€?what isa€? with courage. This quote by Anne Lamott brought me back to my intention to explore Nepoa€™s original questions. Another man loses his job and decides to create a different way of living and becomes a role model for others. We are a soul having a physical experience that has the opportunity to contribute to the healing of all living beings. In the peaceful stillness, I closed my eyes and let the gurgle of the racing river wash through me as the sun shared its warmth.
Perhaps your belief is that your children should behave differently, but then you see them blossom into their own lives that are very different from what you imagined.
If the answer is limits, look at it and let it go for it does not serve your Life or anyonea€™s. With closer observation of the direction of the winds and of the angles of the sun, it becomes clear that the one that seems to be leaning-in has twisted, has transformed, and has become deeply rooted thereby protecting the other from the elements. Our patterned reaction may not be the healthiest response in this moment, and if it is not, it may be wise to make a different choice. It was clear to me that as a male, he had automatically assumed that the woman in his relationship had to have been weaker or less assertive for inequality to exist.
Later a call came that a skunk, which appeared to have a broken leg, was outside the restaurant by the golf course. Life is by definition impermanent and the cultivation of acceptance has been my yearlong intention since Winter Solstice of last year. I remembered a summer of disruption as Dad added the addition and my son walked in the foundation ditches and later put nails into the exposed electrical outlets. In that moment of presence, their togetherness seemed all that truly mattered, and I was touched by their love for each other. No one knows in Life what will come next, living in this present moment is where we find our power. Ia€™ve watched the French Open and seen the victory there as a moment in time that is relevant only to the lives involved. She says thata€™s okay because the movement is subtle, but necessary to maintain the health of the back and ultimately the nerve in that area. I will trust the Universal force to support me in my learning and relax into the pain, feel it deeply in the moment; I will no longer resist the discomfort, but welcome it in with whatever message it brings. Ia€™ve read, baked cookies, watched the birds out my window, slept late, meditated, done yoga, watched old movies, and just stayed in my home with just me. If I find one, I will look to see what I can learn from that situation in the present moment.
What a waste of my day!a€? These thoughts were still in my head as I entered the glass elevator with a few others on the top deck of the parking garage. If they have built strong relationships with one client, then you should keep them in that client’s territory. But those who set a couple of attainable resolutions–such as “lose 10 pounds with diet and exercise” and “learn ballroom dancing in weekly classes”–are much more likely to achieve their goals.
Your bear begins at the fur-cutting workstation, where its honey-brown a€?fura€? coat is cut. When the finished candy reaches the packaging area, ita€™s wrapped for shipment to stores around the world.
Once ita€™s done, the house is transported in modules to the ownera€™s building site and set up in one day. Once youa€™ve decided where to buy your TV, youa€™d complete your transaction online, even paying for it electronically. You dona€™t want to make everything on the afternoon of the dinner; some thingsa€”like the lasagna and cookiesa€”can be made ahead of time.
As operations manager, youa€™ll have to pay close attention to the progress of the stuffing and sewing operations to ensure that finished products are ready for shipment by their scheduled date. In contrast, many of BKa€™s competitors, including McDonalda€™s, rely on a make-to-stock approach in which a number of sandwiches are made at the same time with the same condiments. It seemed bettera€”it captured the light of my mooda€”but somehow did not convey the importance of that few hours of Moon Dancing with my Shadows. Now and then something would move in the silence and take my attention away from the shapes and forms of the plants that lined the walkway. Now absorbed in the beauty of the ocean, focused on the view in the camera, and not feeling my feet, my body tumbles down on the lower deck, my camera flies off into the grass about one foot from the lily pond.
As more new-generation voters came to exercise their right to choose along with others that had been voting for a long time, it reminded me of how precious this right is to Americans.
As he voted, we prepared to go outside to collect a€?Zacha€™sa€? vote from the truck, being careful to follow procedures that would allow his ballet to be cast privately. What I have never written about is how difficult and how painful it was to be the Mother of a dying son, and what Life was like for me when I could no longer touch his physical presence.
No longer do I pretend that losing a sona€™s physical presence is easy, no longer do I need to be that strongest person in the room, no longer do I hide that losing him changed my own life in ways I could not have imagined. I smiled with the recognition that it is the Seer that I can trust and I let the Story of discontent go.
The need for change calls to be embraced with wonder and welcoming; it is part of the personality that has formed my human experience for as long as I can remember. I try again; I want to catch the light and hold it, but the flame of the candle cannot be held, it must shine wherever it will or it disappears. Without judgment of how things should be, we can simply shine and bask in each othera€™s light. His physical body left us nine years ago, but for me his spirit is in the sound of the wind through the treetops and in the light of an early Easter morning sunrise. And as I chuckle at this thought that is now present, my perception of losing some short-term memory gives me ample time to remember the most important thing: what is the present moment offering me as an opportunity. My mother says, behind the flower the great sun, which I feel on my face, casts a dark surrounding edge that make the blossom even more vivid and creates a shadow of the stamens on the petal itself. The light shining in her sea foam green eyes reflects what she is seeing through my voice and her other senses. As a physical manifestation of a living Universe with unique skills, hopes, dreams, and personalities, how much healing we contribute is up to each of us for we have free will to choose what we will create.
In the words of Lamott, I am truly, entirely, wildly, messily, marvelously who I was born to be. The strength coming back into his body was coming too late for him to survive this incarnation, but he seemed to love his experiences on the bike. Because of their ages, that would be a very long time into the future, but it was the logic I used to hold on to this small symbol of my sona€™s longing for health and my own. I turned and sped away leaving him to his own period of learning since he had not ridden a bike for sometime.
It was a beautiful river, a beautiful moment, a beautiful bike, another memory, and I loved and was honored to share it with this friend.
Perhaps your belief is that you love to write, but that you are too old and unknown to get published; you go forward anyway and your book is published and it brings you great joy. Because they are almost 100 years old, their roots under the surrounding plants, rocks, and soil are entwined with and supportive of each other in ways that cannot be undone. Since I did not feel he was open to the idea that this assumption was in and of itself telling about his view of equality, I just said there are many kinds of strength and the subject was ended. As this thought was taking up residence in my brain, I noticed a man and a small boy up ahead.
She said, a€?He still makes me laugh.a€? He, in character, chuckled with pleasure at that thought.
Ia€™ve dressed to go biking and yet I stayed in the drama unfolding at the French Open as if it had some significance in my own life.
Time to make the smoothie that has become a part of my mornings of late: cantaloupe, pineapple, blueberries, yogurt, strawberries, apples, and raspberries.
It has been years since I fearfully resisted emotional pain and stiffened and numbed against it. For so long, I have worked to be conscious, to be authentic, to be present, and in that moment, the part of me that feels sorry for myself was active yet again. Upholding a reputation for reliability isna€™t necessarily compatible with offering a wide range of products. It then moves to the stuffing and sewing workstation to get its insides and have its sides stitched together. This arrangement often results in faster completion time, lower inventory levels, improved quality, and better employee morale. Nor do you want to buy all your ingredients at the same time; in particular, the salad ingredients would go bad if purchased too far in advance.
If a customer wants, say, a hamburger without onions, he or she has to wait for a new batch of patties to be grilled. Yes I said a€?shadows.a€? Now a week later I am at home and awake in the early hours of morning and I know it is time to write.
Out of that stillness a rabbit hopped, two deer walked slowly behind me, and the early birds of morning began to chirp.
This week as I gazed at the two photos, the child and the woman, it dawned on me that the beauty of love has always been within me patiently waiting for me to rediscover it.
With the wisdom that I was changing my own life not his, I decided to offer him my support for sobriety one more time. The silence of deep meditation, the practice to live in this moment, and the awareness that we are a part of something bigger than our physical being have supported me to accept and heal from the things I can not change.
As we close our eyes and state our intentions for the week, I feel his love and send him mine. I am filled with love and gratitude for the ability to write my thoughts and feelings down in a way that enriches and expresses my experiences. Each day the intention to live in fear of losing a physical existence that is inevitable carries us away from the love that is the essence of the Life we all share. When I took it to be restored with new tires, etc., the repairman remarked on how well it was made and how unworn it appeared. Perhaps your belief is that your life experiences should have been different, but deep inside you know that it has been those experiences that have created you Life.
This deep presence and seeing of their combined lives bring a growing appreciation of connectedness.
By convention, equiluxes are the days where sunrise and sunset are closest to being exactly 12 hours apart. His physical pain during the discussion expressed itself in a visible expressed pain in his chest as he talked about the need to live a more solitary Life to insure his freedom to be himself. I have a deep knowing that no matter what my perception is in the moment, the Universe is a friendly supportive force within me that a€?does not take sides, but seeks only balance.a€? It is my intention to have compassion for what I hear and see and to learn the lesson of impermanence as I witness it in nature.
What mattered was the memory of love and support that flowed through the energy of the house into me and then to my daughtera€™s family.
I began to think he was just bored as my friend and I turned to playing games on my IPad, so I asked if he would like to join us. Their smells mingle with the sounds of the rain and for a moment the blender whirl drowns out all other sounds. THESE VERY SAME ENFORCEMENT AGENCIES, WHO HAVE SWORN TO PROTECT AND SERVE, OUR COUNTRY, AND CITIZENS ,ARE BUT SOME, OF THE CORRUPT,GREEDY TRAITORS .ENGAGED IN THE TYRANNY AND TORTURE. What systems would they need to ensure that production was as efficient as possible and that quality standards were maintained? Next, it moves to the dressing station, where ita€™s outfitted with all the cool clothes and gear that you ordered. Once youa€™ve made all these calculations and decisions, you work out a schedule for the production of your dinner that indicates the order and timing of every activity involved.
The procedure could take up to five minutes, whereas BK can process a special order in thirty seconds.
I had forgotten this feeling of freedom that has moved my spirit since I was a child, the love of nighttime, and the magic of moonlight. Since staying here on the deck doesna€™t seem to be an option, I pull myself up, retrieve my camera (bent but not broken), and shuffle back to my room and sit silently on the bed.
He lay in the back seat of the truck, and as I stood on my knees in the front seat to get his ID papers, Zach asked, Can I vote? It had been a few years since we had seen him because he just never showed up to family gatherings.
This time was different than before; this time I knew I could accept whatever choice he made, but he was my son and for myself I needed to offer him assistance one last time!
The deep wound of loss affected many of my relationships and still I clung to the strength of knowing that I had done the a€?righta€? thing. Without the wisdom and acceptance of or a€?surrendera€? to each moment as it is, I cannot choose an appropriate action with a conscious intent and honor my need to live authentically in this moment, and the next, and the next. Her voice falls upon my ears and her words become my thoughts, and I imagine with great specificity how the cherry blossom appears and admire its beauty. This cherry blossom is magnificent, and the glory of its connection to this growing child leaves me speechless and filled with awe for this blessed life. Perhaps your belief is that there is only one Path to God and that prevents you from appreciating all those who believe in a different God than yours. Depending on where you stand, they are framed by the sky above, or the garden below, or by the giant stone arches of the porch. There is evidence that we are still there as surely as we are here through our choices to give of ourselves. He said, a€?No, Ia€™ll just walk up to the edge of the golf course.a€? His demeanor seemed unusual, but I dismissed it and returned to the game my friend and I were sharing.
I glide to the coffee maker and the smell of coffee is strong enough to feel like I taste it already. Answering these questions helped PowerSki set up a manufacturing system through which it could accomplish the most important task that it had set for itself: efficiently producing quality Jetboards.
Wal-Mart is now Americaa€™s largest employer, followed by IBM, United Parcel Service (UPS), McDonalda€™s, and Target. Just when I could hardly believe the vision my courage had co-created with the moon, a flock of wild geese cut the mist of the lake as they winged their way across in perfect formation.
My body is tired, my mood is gray like the clouds above the ocean, and self-doubt seems to have taken me over. He had stopped answering his phone and his friends called me to say they thought he was dying. Perhaps your thoughts are that your thoughts are true and you do not question further how best to live your Life with yourself or in relationship to others.
The annoyance I felt in my body as I viewed his pain turned into compassion and acceptance for us both.
The back legs and rear of the frog were already in the snakea€™s mouth and the froga€™s body was badly bloated as its eyes bulged, its front legs kicked, and it sought freedom from the snake. My choice to visit the past because I love my daughter created a rare opportunity to catch a glimpse of time passing in the present, and my gratitude for my daughter and our choices to share our Life sang within my heart; a reminder and then a another memory of time passing in the present!
I smile at the wonder of just being present without thinking something should be different than it is. This need to understand everything that happens has been a recurring theme for as long as I can remember. In that moment, under his white hair and beyond his aging body, there was the light of youth and his eyes held the same excitement I had witnessed in the young girl that morning. The last five years had been a roller coaster ride of emotions for me as he was better and then not better over and over again. I could do this and I began a long path of self-healing without the courage to ask for support directly. Perhaps you have doubts about your own goodness and forget to look at the generosity that has been a major thread of your Life. Earlier that day, a dog had stumbled upon a horneta€™s nest and had been stung badly, and a staff member went looking for the nest to eliminate it so humans could walk the path without being stung. I felt the pain of the froga€™s struggle; I wanted to do something to make this stop, but what? I relived a day when my small son gave my baby daughter a drink from a cup as she rested in her crib; she almost drowned.
If I understand it then I can accept it, or more accurately change it; or so my Story goes. Then as if a powerful director had taken over the scene, a fish danced to the ice-like surface of the lake.
Meditation had supported me in staying centered enough to love my daughter and her family, support my partnera€™s interests, hold a demanding job, and attempt to just enjoy and learn about my life. Perhaps your belief is that friends and family should be more open hearted and open minded and so you close your heart and mind to them. It is the most reoccurring event involving injury that comes to the attention of the Nature Foundation. They are delicious and colorful in contrast to the dark quiet of the room and the day outside my window. I turned to find a circle of life rippling the water and the dancing fish no longer visible. Perhaps you have made what seems like a mistake and your belief is that you cannot be forgiven and that thought keeps you separate from someone you love.
My thought was that the bees were there first and should be left alone to resettle into their lives.
I chose only to stand and watch with sadness and curiosity as this unusual sighting in nature played out. I gaze at my joy garden that is bright with purple, pink, and white against a blue-gray sky. It had the slight chill of autumn, and I could imagine the burst of color that would soon fill the trees.
On this glorious October day, I felt that I had done everything I could and my body sagged from the weight of wanting him to be different. Perhaps the belief is that if you dona€™t act in a certain way, you will not gain acceptance; but someone once said, a€?if you do not always bring with you who you truly a€?area€™ others will fall in love with who you are a€?nota€? and how limiting will that be? It is hard to express all that I saw through the visual memory there in our first small house. It took him some time to physically fill out the ballot, and it was my honor to wait for him. For me, Zacha€™s light infused the darkness around the truck and as I looked from my fellow poll workera€™s eyes to Zacha€™s son-in-lawa€™s eyes, they seemed to glow with something unexplainable.
I could no longer watch so we turned away and continued our walk through this civilized and yet still wildly natural, tourist attraction. In the pages, he quotes, William Stafford: What can anyone give you greater than now, starting here, right in this room, when you turn around? The school district has moved to a biometric identification program, saying students will no longer have to use an ID card to buy lunch.A  BIOMETRICS TO TRACK YOUR KIDS!!!!!i»?i»?A TARGETED INDIVIDUALS, THE GREEDY CRIMINALS ARE NOW CONDONING THEIR TECH! Paul Weindling, history of medicine professor at Oxford Brookes University, describes his search for the lost victims of Nazi experiments.
The chairman of the board at ESL a€” then proprietor of the desert wasteland in Nevada known as a€?Area 51a€? a€” was William Perry, who would be appointed secretary of defense several years later. EUCACH.ORG PanelIn a 2-hour wide-ranging Panel with Alfred Lambremont Webre on the Transhumanist Agenda, Magnus Olsson, Dr. Henning Witte, and Melanie Vritschan, three experts from the European Coalition Against Covert Harassment, revealed recent technological advances in human robotization and nano implant technologies, and an acceleration of what Melanie Vritschan characterized as a a€?global enslavement programa€?.Shift from electromagnetic to scalar wavesThese technologies have now shifted from electromagnetic wave to scalar waves and use super quantum computers in the quantum cloud to control a€?pipesa€? a reference to the brains of humans that have been taken over via DNA, via implants that can be breathed can breach the blood-brain barrier and then controlled via scalar waved on a super-grid.
Eventually, such 'subvocal speech' systems could be used in spacesuits, in noisy places like airport towers to capture air-traffic controller commands, or even in traditional voice-recognition programs to increase accuracy, according to NASA scientists."What is analyzed is silent, or sub auditory, speech, such as when a person silently reads or talks to himself," said Chuck Jorgensen, a scientist whose team is developing silent, subvocal speech recognition at NASA Ames Research Center in California's Silicon Valley.
We numbered the columns and rows, and we could identify each letter with a pair of single-digit numbers," Jorgensen said. People in noisy conditions could use the system when privacy is needed, such as during telephone conversations on buses or trains, according to scientists."An expanded muscle-control system could help injured astronauts control machines. If an astronaut is suffering from muscle weakness due to a long stint in microgravity, the astronaut could send signals to software that would assist with landings on Mars or the Earth, for example," Jorgensen explained. These are processed to remove noise, and then we process them to see useful parts of the signals to show one word from another," Jorgensen said.After the signals are amplified, computer software 'reads' the signals to recognize each word and sound. Our Research and Development Division has been in contact with the Federal Bureau of Prisons, the California Department of Corrections, the Texas Department of Public Safety, and the Massachusetts Department of Correction to run limited trials of the 2020 neural chip implant. We have established representatives of our interests in both management and institutional level positions within these departments.
Federal regulations do not yet permit testing of implants on prisoners, but we have entered nto contractual agreements with privatized health care professionals and specified correctional personnel to do limited testing of our products. We need, however, to expand our testing to research how effective the 2020 neural chip implant performs in those identified as the most aggressive in our society. In California, several prisoners were identified as members of the security threat group, EME, or Mexican Mafia.
They were brought to the health services unit at Pelican Bay and tranquilized with advanced sedatives developed by our Cambridge,Massachussetts laboratories. The results of implants on 8 prisoners yielded the following results: a€?Implants served as surveillance monitoring device for threat group activity. However, during that period substantial data was gathered by our research and development team which suggests that the implants exceed expected results. One of the major concerns of Security and the R & D team was that the test subject would discover the chemial imbalance during the initial adjustment period and the test would have to be scurbbed. However, due to advanced technological developments in the sedatives administered, the 48 hour adjustment period can be attributed t prescription medication given to the test subjects after the implant procedure.
One of the concerns raised by R & D was the cause of the bleeding and how to eliminate that problem. Unexplained bleeding might cause the subject to inquire further about his "routine" visit to the infirmary or health care facility. Security officials now know several strategies employed by the EME that facilitate the transmission of illegal drugs and weapons into their correctional facilities. One intelligence officier remarked that while they cannot use the informaiton that have in a court of law that they now know who to watch and what outside "connections" they have.
The prison at Soledad is now considering transferring three subjects to Vacaville wher we have ongoing implant reserach. Our technicians have promised that they can do three 2020 neural chip implants in less than an hour.
Soledad officials hope to collect information from the trio to bring a 14 month investigation into drug trafficking by correctional officers to a close. Essentially, the implants make the unsuspecting prisoner a walking-talking recorder of every event he comes into contact with. There are only five intelligence officers and the Commisoner of Corrections who actually know the full scope of the implant testing. In Massachusetts, the Department of Corrections has already entered into high level discussion about releasing certain offenders to the community with the 2020 neural chip implants.
Our people are not altogether against the idea, however, attorneys for Intelli-Connection have advised against implant technology outside strick control settings. While we have a strong lobby in the Congress and various state legislatures favoring our product, we must proceed with the utmost caution on uncontrolled use of the 2020 neural chip.
If the chip were discovered in use not authorized by law and the procedure traced to us we could not endure for long the resulting publicity and liability payments. Massachusetts officials have developed an intelligence branch from their Fugitive Task Force Squad that would do limited test runs under tight controls with the pre-release subjects.
Correctons officials have dubbed these poetnetial test subjects "the insurance group." (the name derives from the concept that the 2020 implant insures compliance with the law and allows officials to detect misconduct or violations without question) A retired police detective from Charlestown, Massachusetts, now with the intelligence unit has asked us to consider using the 2020 neural chip on hard core felons suspected of bank and armored car robbery. He stated, "Charlestown would never be the same, we'd finally know what was happening before they knew what was happening." We will continue to explore community uses of the 2020 chip, but our company rep will be attached to all law enforcement operations with an extraction crrew that can be on-site in 2 hours from anywhere at anytime. We have an Intelli-Connection discussion group who is meeting with the Director of Security at Florence, Colorado's federal super maximum security unit.
The initial discussions with the Director have been promising and we hope to have an R & D unit at this important facilitly within the next six months. Napolitano insisted that the department was not planning on engaging in any form of ideological profiling.
I will tell him face-to-face that we honor veterans at DHS and employ thousands across the department, up to and including the Deputy Secretary," Ms. Steve Buyer of Indiana, the ranking Republican on the House Committee on Veterans' Affairs, called it "inconceivable" that the Obama administration would categorize veterans as a potential threat.



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