If you need to transfer files to and from your server, then your search for what tool to use has ended. The FileCOPA FTP Server Software installs on any version of the Microsoft Windows operating system with just a few clicks of the mouse and automatically configures itself for anonymous operation. The traditional FTP sends passwords and file contents without encrypting, arising potential danger that your passwords and file contents can be hacked.
Using the File Transfer Protocol (FTP), you can upload web pages to your web server or share files with your friends. AceFTP 3 Pro allows the user to transfer files between his computer (client) and servers found in any network, including the Internet.
Free FTP client is a Core FTP LE - free Windows software that includes the client FTP features you need. Having said that, you’ll need to consider a dedicated email client if you want to access your email offline, or your web-based host’s interface leaves something to be desired. Windows Live Mail is the feature-rich successor to Windows Mail, but aside from the similar name, there’s little in common between them. Like all the clients featured here, it has an immediate edge over Outlook Express in that it supports web-based mail like Google and Hotmail (in fact, it’s the best choice for Windows Live Hotmail users). There are some added extras too: the photo email tool is a quick and effective way of sharing photos without clogging up someone’s inbox, while the ability to read RSS feeds and newsgroups is welcome too. Getting around your mail is easy, thanks to back and forward buttons, message markers and tabs. Seeing how expensive Outlook is, it needs a pretty powerful feature set to justify the extra expense. Multiple accounts can now be combined in a single unified view, and Outlook’s own built-in Calendar tool can now be viewed alongside Windows Live and other shared calendars too.
One interesting feature is the Social Connector, which gives you access to more than just your contacts’ email addresses; now you can also view their recent social networking history too. Unlike most of the other clients on test, PostBox isn’t free, but it’s much cheaper than Outlook at just $29.95, and is also cross-platform, so worth considering if you’re looking to access your mail quickly and easily over both Mac and PC. Version 2 fixes many of the gripes people had with the original release: you can now unify multiple mailboxes to read all your email in one place. If you can live with a reduced feature set, check out its little brother, PostBox Express, which is completely free to use.
If you’re happy to pay for a solution, then Outlook 2010 will appear to professional users, but it’s overkill for a simple email application, and it’s easy to get confused trying to do even the simplest things.
Those who fear the inherent insecurity of email should look more closely at The Bat!, with its emphasis on increasing security, but if a powerful feature set and cross-platform compatibility are key requirements, the best paid-for email client is without a doubt PostBox. Let us know which email client you use, you’d recommend and would regard as your favourite?
Like the Bat, it uses own HTML renderer, and is compatible with Unix mailbox format, an added convenience.
How many people are there out there who just haven’t managed to find the perfect e-mail client? I have use Thunderbird for several years but you need to be aware that there are serious issues with messages disappearing for no reason.
Sometimes the supposedly fixes such as rebuilding index files work and sometimes they don’t. Well I have been using Pocomail for quite some time and like it for its sheer unobtrusive functionality.
If you're looking for a free Office-compatible suite then there's plenty of choice around, with tools like LibreOffice and OpenOffice.org offering a host of powerful features. Emulation is nothing new: as soon as 16-bit computers like the Atari ST or Amiga came on to the scene, coders attempted to emulate their 8-bit forebears like the Spectrum or Commodore 64. When installing a product from a security company we normally wonder how much it's going to slow our PC down. Advanced SystemCare 8 Pro is a comprehensive suite of tools which aims to clean, optimise and generally speed up your PC. There's plenty of competition around, but SystemCare impresses immediately with its lengthy feature list. Avast is famed for its free antivirus, which the company claims "offers the most-trusted security in the world", protecting "more than 220 million people, businesses and mobile devices". 123 Flash Chat Server Software Windows Client 1.3 is other software developed by TopCMM Technologies. Full-featured,high-performance 123FlashChat can integrate user db in forums or portals & has the most customized skin! Downloading 123 Flash Chat Server Software Windows Client 1.3 will take minute if you use fast ADSL connection. Amazon Shop buttons are programmatically attached to all reviews, regardless of products' final review scores. Bare-Bones to Start: Thunderbird requires you to download add-ons just to get features that other email clients come with by default. The stark gray interface seems like a holdover from Thunderbirda€™s distant origins as Netscape Communicator.
The program allows you to view HTML messages and see photos and other attachments inline, but only after you search through the menus for ways to activate those features.
Thunderbird does permit you to add color-coded tags, A  la Mail and Outlooka€™s flags, to individual messages.
Reader Beware: Thunderbird promises to flag scam email messages, but phishing attempts like this one go unacknowledged. Even when Thunderbird offers something its rivals dona€™t, the feature can be difficult to find, and hindered by the programa€™s open-source allegiances.
Its surface appeal aside, Thunderbirda€™s under-the-hood abilities prove to be hit-or-miss. For just $10, competing client Postbox enhances the Thunderbird engine with a layer of polish and poise that its progenitor lacks. Customer Satisfaction is a key indicator to how happy your customers are with the level of service you are delivering. As I compare these eight customer satisfaction software options, I will be looking at which tool is best for sending customer surveys and which is best at collecting data for actionable insight.
SurveyMonkey is the industry leading online survey tool, used by millions of businesses across the world. SurveyGizmo is another powerful and professional survey tool that can help you get customer feedback. Analyzing data is pretty straight forward with reporting features and even real-time reporting so you can keep the finger on the pulse of your customer satisfaction.
Very robust, lots of features to handle and display complex data (if you’re doing big satisfaction surveys).
Additional features like reviews and help desk make it a rounded platform (if you’re looking for more than just a customer satisfaction tool).
I reached out to Guy Letts from Customer Sure to ask him what the tools most popular features were. Floq is a customer satisfaction software tool that offers a simple yet robust survey and provides templates to get you started. Full customization and ability to ask personalized questions that are relevant to your business.
Lots of options for distribution, whether that be via a link, email, social media, popup, embed, QR codes, PDF. PopSurvey prides itself on simplicity and that’s shown within the tools survey and reporting features.
PopSurvey has a ‘patent pending’ survey player design which separates the surveys into slides and automatically progresses them. PopSurvey is much like your regular online survey tool and offers simple reporting that gives you the obvious answers. Note: I really don’t like how you can’t brand the surveys… this really takes away the personal feel that helps to increase response rates and improve response quality.
Customer Thermometer is a customer satisfaction software tool that bills itself as the ‘ONE CLICK email feedback’ system.  It lets you setup surveys, or ‘Thermometers’ which are a custom email that includes only one question, some email copy and an email subject. Focuses on feedback via email only, which makes it easy for respondents to reply with one click.
Optimove bills itself as more of an ‘automated’ customer retention tool that helps companies reduce churn.
Opinion Meter offers a solution to manage all your customer satisfaction surveys in one place.
Customer satisfaction software can help you measure satisfaction which will give you insight into ways to achieve high satisfaction, build ‘sticky’ customer loyalty and reduced customer churn. Ross Beard is on the marketing team at Client Heartbeat, the simple customer feedback tool. They also organize a free webinar ( March 22 and April 5, 2016 ) where you can learn how to create such a great-looking survey, and how to score high in response rates! A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.
Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction.


By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. A potentially useful solution for managing endpoints, but LabTech's relative immaturity shows in a rough GUI, a dependence on Windows, and a modular architecture that can quickly become complex and expensive. LabTech's Global Client Management Platform (pricing available only from LabTech) is primarily designed to monitor and manage laptops, workstations, servers, network devices, and mobile devices; however the company also includes powerful automation capability that lets IT admins turn rote tasks into server-executed tasks.
LabTech has a straightforward architecture: A client agent tracks and reports on hardware and software inventories, manages software and patch distribution, and monitors device availability. My FTP is the most popular and powerful file transfer program available, and once you started use it, you can't be without it!
These days, many people see the advantage of accessing their email through the web – not only does this enable you to check it on any internet-enabled computer, it saves you having to open a separate program each time you want to check your email. You should also consider an upgrade if you’re still using Windows Mail (Vista) or Outlook Express (Windows XP or earlier). In this roundup we’ve sourced five alternative email programs – some free, others not so – and put them through their paces to see which one is best suited for your needs. There’s also a calendar component, but this suffers from a lack of integration with the email client.
There’s an excellent spam filter, advanced filtering and search tools, plus the ability to create templates.
And if you think the program lacks a crucial function, just open the Add-ons Manager to see if there’s an extension that can add the tools you need. Outlook 2010 now sports the ribbon interface across the entire package, and introduces some useful new features for those with busy inboxes: you can organise, condense and even ignore messages with just a few clicks.
It’s all very powerful and much better organised than before thanks to Outlook’s belated full embrace of the ribbon interface, but for the average user there’s not enough here to justify the $140 asking price. It’s based on the Mozilla platform, so will be familiar to Thunderbird users, but adds many exclusive features of its own, such as the Quick Reply option for firing off speedy responses without opening a new window, or the Summarised View, allowing you to review a message conversation without having to re-read the whole piece.
The Focus Pane allows you to filter your mail into specific categories to allow you to deal with mail based on its urgency. Thunderbird is our free option of choice, however, due to its versatility and superior feature set.
I think it’s a shame as developers concentrate on churning out one web browser after another but forget about e-mail clients. I am still using Eudora Pro (even though it is no longer supported for several years now) and trying to find a better software.
I have tried others such as Thunderbird, The Bat, Outlook, Pegasus, Zimbra and more but nothing tempts me away from Pocomail.
From partitioning to file and image backups, data wiping to disaster recovery, there are many different tasks involved.
It allows you to organize chat-events, collaborative work sessions or online meetings stably.
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This free email client from the makers of Firefoxa€”aided by a legion of dedicated volunteer programmersa€”offers more add-ons and customizable features than Applea€™s Mail 6 () or Microsofta€™s Outlook 2011 (). And the initial feature set compares poorly to those of Mail and Outlook: Third-party add-ons give Thunderbird calendar features and the option (after a very long setup process) to view message threads as a seamless conversation, but Thunderbird lacks such capabilities by default. And although you can group messages by threads, you cana€™t page through all the messages in a thread at once; an unhelpful preview shows you tiny scraps of each part of the conversation, after which you must click through to each individual message.
For instance, the built-in FileLink feature connects Thunderbird to outside file-sharing services, allowing users to swap large files that wona€™t fit email providersa€™ size limits.
In my tests, its search feature was truly impressive, displaying the results of my query in a new tab, with further filters for incoming or outgoing messages, or those from a given recipient. Echoing Apple Maila€™s own easy setup, it needs only your name, email address, and password to find and configure a new account.
But in practice, it seems tedious for anyone but the most demanding users to track down and add third-party extensions just so that Thunderbird can offer the same features its main rivals provide right out of the box.
If you need a free, extensible mail client with more room to tinker than Apple Mail or Outlook offers, Thunderbird 16 might do the job. We give you the scoop on what's new, what's best and how to make the most out of the products you love. Customer satisfaction software can help you measure satisfaction which can you insight into ways to achieve high satisfaction, build ‘sticky’ customer loyalty and reduce customer churn. That’s why I’m going to help you evaluate the best customer satisfaction software tools that you can use to measure and improve customer satisfaction. I’ll also compare each tools’ benefits that make them unique and give you an overview of their pricing plans. Its primary focus is to help you create any sort of survey, not just customer satisfaction surveys. The free version doesn’t give you much flexibility for customization so I definitely recommend getting a paid account. You can easily divulge the data and it can give you good feedback on what your customers think about your product or service.
It is used by over 300 companies to survey clients, track changes in satisfaction levels and intelligently identify customers who might be ‘at risk’. The tool recommends questions you should ask based on what others are asking within your industry, but also lets you customize them. This means you can trend customer satisfaction scores over a period of time to see whether your client’s satisfaction is increasing, decreasing or remaining consistent. The tool has customer satisfaction surveys that are completely customizable and they even has templates that can help you get started.
In their paid plans you do have options to customize the branding and colors (highly recommended). There are lots of fancy features for displaying the data but no way to track and trend satisfaction scores from one survey period to the next.
This customer satisfaction software tool makes it easy to send customer surveys, gather the results and intelligently act on the feedback.
There are recommended questions that are tailored towards customer satisfaction to help you get started. The tool offers a complete solution that lets you survey customers via a link, email or popup; then it collects the data and puts it into reports. All the surveys tend to be pretty long, so I would imagine the survey response rates you get will be around the standard 5-15%. It has the capabilities to survey a lot of customers and look at that data intuitively, but doesn’t let you compare scores against past survey periods.
They display questions in a fun, easy to understand way, and offer respondents the ability to click smiley faces to express their satisfaction (happy, sad, and neutral).
This creates a slick experience for respondents and enables them to complete surveys quickly.
If you want to delve deeper into the data and compare scores from past surveys or cross reference individual scores against each other, you’ll need to do that manually or find another customer satisfaction software tool. But, this customer satisfaction software looks a lot better at gauging satisfaction as opposed to just being a survey tool.
It lets you see all your responses or ‘ratings’ and can see changes in your ratings across a period of time as more and more respondents complete the surveys. Setting up the survey is a bit complicated, but once done, it’ll email the survey to your customers. You can segment reports by each ‘email blast’ and also dig down into individual customer responses.
Definitely a bit pricier than the other tools discussed here, which indicates that it’s more tailored towards bigger, enterprise companies. Use the information listed in this post, combined with a free trial account with a couple of the tools, and find a solution that gets the job done and solves your big problems.
I saw it today in an email from a technical support and I would like to get a similar tool for my internal clients.
This means you get more actionable customer feedback that you can use to improve satisfaction. This can be a boon in large organizations where operations can span hundreds or even thousands of devices. It also has some innovative features like process and services monitoring and management, integrated help desk ticketing, and remote control.
There is a very good getting started wizard and tours and demo videos are on the website, accessible directly from the control center software under the menu item LabTech Online.
Again, it’s not free, but your $35 (Home) or $45 (Pro) outlay buys you an email client that uses its own HTML viewer to allow you to view emails as they were intended without having to worry about malicious code sneaking on to your PC.
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Because the buttons are attached programmatically, they should not be interpreted as editorial endorsements. But freedom and flexibility have their drawbacks, too: Thunderbird looks and works like a tool built by committee. Ita€™s well designed and delightfully useful, and it feels like a real innovation thatA Thunderbirda€™s rivals would do well to steal. When I went trolling through my spam folder to test that assurance, Thunderbird did alert me to some bogus messagesa€”but it left other clear attempts at redirecting me to a phony website pass unacknowledged.


But it doesna€™t make a compelling case for anyone to switch from their current favorite mail program. With research from RightNow showing that 86% of customers quit doing business with a company due to a poor customer experience, it’s important you focus on tracking customer satisfaction to find ways to increase satisfaction. This makes it a very flexible customer satisfaction software tool, but does mean it lacks some features when it comes to measuring satisfaction and getting actionable feedback. Customizing your surveys with your company name, brand and colors are all essential components to creating a kick-ass customer survey (you need a paid account to do that in SurveyMonkey).
Where I see the tool does let you down is measuring or tracking customer satisfaction from one period to the next. What really separates Client Heartbeat from the other tools listed here is it’s simplicity at gathering customer feedback. You can only customize four questions, and then Client Heartbeat asks two additional questions, making it six questions in total. Again, similar to SurveyMonkey, this customer satisfaction software option is tailored more to those who want to complete basic surveys and gather data for once off analysis. You can ask all the basic questions and even advanced questions (like Net Promoter Score questions), so I think that’s quite handy and gives it some value over other more traditional online survey tools. Customer Sure goes beyond just customer satisfaction by also helping you gather reviews and run a help desk.
This helps a lot because one of the biggest problems I run into when talking to small and medium businesses is that they don’t ask the right questions when conducting customer satisfaction surveys.
This is important to bring context to your data and help you make better decisions moving forward.
The reporting is a bit hard to actually drill down and see intelligence, so as long as you are just looking to measure customer satisfaction scores as a once off, it does a good job. I also believe this tool is designed for people that want full customization to ask specific questions relating to anything, opposed to just customer satisfaction. This customer satisfaction tool claims to be the easiest software app on the market and has survey templates available to help you get started. Temper sells itself as a way to improve customer satisfaction over time by measuring how your customers feel about your business. Temper is unlike other customer satisfaction tools I’ve reviewed in that you can only ask one question at a time.
It doesn’t let you dig down on an individual level and track changes in satisfaction, nor does it give you personal information from the respondents – it’s all very much anonymous. This makes it easy for respondents to answer, but I personally think it’s still a bit confusing to have it all going on inside an email.
I like this as it allows you to attach a name to the feedback, giving it more context and making it more actionable. Some tools will be better at surveying your customers, others will be better at analyzing customer feedback data, it’s up to you to determine the best fit for your company.
The software can also be purchased as a platform on which managed service providers (MSPs) can build a cloud-operated IT management service or as an internal package for a corporate IT department. LabTech is highly flexible, with native automation features as well as support for PowerShell scripts, though this will necessarily tie users to the Windows and Windows Server platforms.
Agents are deployed from the server to the machines (workstations, servers, mobile devices) to be managed. Running the control center is very slow; this might be due to my trial version being hosted in LabTech's cloud and not running on an on-premises server. A software-usage tips window appeared when I launched the program and the dashboard contained a link to a Getting Started video. It also supports various encryption protocols to allow you to send and receive messages securely. People seem to like using e-mail clients that tightly integrate with there phone book and general mobile OS experience. Has not been updated for some time although for my needs it does everything, and I have 2GB of messages and attachments saved. By downloading this exe client ,user can also save the time of loading everytime.This other program is freeware, so you can download and use it absolutely free. Tags serve only to sort messages in search, as well as in Thunderbirda€™s Quick Filter within a given mailbox. Furthermore, to even know how to get to FileLink, I had to consult Thunderbirda€™s spotty online help files, and then burrow a few layers deep into its Preferences. From the survey’s we’ve tested with SurveyMonkey, you can expect survey response rates between 5-15%. It doesn’t have the capability to track individual feedback across two surveys, so you can’t see if satisfaction levels have improved or declined. The surveys, or ‘Heartbeats’, are so easy to complete which means it can help you get industry high survey response rates of over 65%.
By asking only six questions, it keeps the survey super simple, easy and helps get response rates of over 65%. Because you want to know if the business initiatives you have implemented in the last quarter, actually trickled down to your clients and affected their satisfaction. It lacks features that can help you intelligently analyze the data on an individual level or over a period of time. Complete brand control is only available on the professional and enterprise plans, which is a bit disappointing.
Personally, I think you do need to be tracking customer satisfaction over a period of time so you can identify changes in scores and identify unhappy clients. But remember to keep your questions under 10, and ensure you have a purpose for asking each question.
So if you want to know how your customer rates your XYZ Burger, you’ll be able to ask that question. I do love their mobile surveys – they look great on all devices and are super quick to complete. Similar to Client Heartbeat, Temper measures and tracks customer satisfaction over a period of time to give you real, actionable insight into the important areas of your business. The surveys are embedded on your website, or inserted at the end of an email, making it more suited to sending ‘on demand’ customer satisfaction ratings, after specific events or action.
As for preparing the questions inside the app, the process is time consuming and isn’t very user friendly. While the software has many innovative features, the platform is relatively new and this immaturity translated into difficulties with operations like patching, depth of information from different platforms, and a reported slowness in update availability. Whatever the reason for poor performance, simply logging in and launching the control center took upwards of 2 minutes during my testing, while the software itself is very slow, taking 5-plus seconds to update reports and fill in forms. Under Favorites on the lower left hand side of the screen, there are videos outlining tasks such as deploying agents and client management.
Throw in some useful extras like the Smart Sorting Office for dealing with busy inboxes, and you’ve got an email client that ticks all the boxes for those who worry about email’s inherent insecurities. I find myself preferring the e-mail client on my WP7 device to any desktop client I have ever used. Has an active forum and many devoted users, and there is talk that it may receive an update. This is important if you want to improve customer satisfaction, because how else can you see whether what you are doing is helping or negatively impacting satisfaction? Compared to traditional online survey tools that get 5-15%, this is one of the tools biggest selling points. Tracking satisfaction gives you actionable data that you can use to find out if what you are doing is having a positive or negative impact on satisfaction. This gives you actionable insight on a micro level, as opposed to Client Heartbeat and Customer Sure which gives you actionable insight from a macro, more holistic level. Initial thoughts are that this tool is best suited for web-based businesses where a customer engages with you online. I really don’t like how the first step is to ‘manage thermometer’ when in theory, you should be ‘managing contacts’ first, so you actually have people to send it too.
It's also a very large and expansive platform built in a modular fashion, which means that many features, like remote desktop control for instance, are actually available only as add-on modules or through third-parties. Some users have complained that the depth of information varies too greatly between different operating systems, providing great information for Windows devices but only the most rudimentory data on Linux and Mac clients. A time-saving feature is that the first agent can be configured as a network probe agent that scans for all of the Windows machines on your network and then automatically pushes the agent to each discovered client machine. Our website has thoroughly tested other product 123 Flash Chat Server Software Windows Client 1.3, written the review and uploaded installation file (1329K) to our fast server. A more complete base package and one that is more suited to small and medium businesses (SMBs) is our Editors' Choice winner Desktop Central.



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