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Disclaimer: The contents of this website do not constitute legal advice nor solicitation to provide legal services, and they should not be construed or relied upon as such. In approximately 20 hours of study time at Pitman Training, London (High Holborn or Notting Hill) or in Croydon, you can learn to be much more effective in the written word, on the phone, face to face and in presentations. This is a business English course aimed at secretarial, bookkeeping and administration staff, popular with both UK and overseas students. Whatever your background, your confidence will grow as you understand how to make the most of your communication skills.
Lesson 1: Become familiar with the course content, know about different sorts of communication, construction of a sentence, sentence structure, subject and verb agreement, correct use of punctuation, know about common errors, including use of the apostrophe. Lesson 2: Use the appropriate tone for a letter, know to use positive words and phrases, using non-sexist language in writing, avoiding cliches and jargon, know about the plain English Campaign, better business letters. Lesson 3: Know about the style of writing including short words, sentences and paragraphs, know the correct layout for letters, writing letters from draft through to final copy, know how to proofread effectively, know about proofreading symbols. Lesson 4: Writing a letter of complaint, a letter of apology, a circular letter and a thank you letter.
Lesson 5: Be familiar with the format of a curriculum vitae, know how to write a job application letter, learn how to write notes, notices, memos and fax forms, know how to design and about the use of leaflets, learn about envelope sizes and uses of different paper. Lesson 6: Learn about E-mail, learn about net acronyms, netiquette, how to set out a business email and how to format and present web pages.



Lesson 7: Know how to communicate effectively on the telephone, about non-verbal communication such as body language and dress, learn about video conferencing and the advantages of personal networking. Lesson 8: Understand how to alleviate fears when doing a presentation, learn how to structure and prepare a presentation, know how to use your voice for effective communication and learn about non-verbal communication in a presentation. This is the course that will teach you to hold your own whether you’re writing correspondence, on the phone or in a meeting.
After this course you’ll have a much more developed sense of how to express yourself. This easy-access, self-paced secretarial training course will take you approximately 20 hours at our comfortable training centres in High Holborn, Notting Hill or Croydon. You’ll love our high quality training materials, from the audio track to the workbook (which is yours to keep for future reference). They’ll be able to tell you all about our courses and our fantastic payment plan options, as well as getting you started on a FREE course demo. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Clipping is a handy way to collect and organize the most important slides from a presentation. If you spent 80% of your work day generating new business, you would have enough business to afford an assistant.


Clients and customers care deeply about having positive communication with your company’s employees.
Poor communication skills or lack of workplace professionalism can lose your company credibility and business. And poor communication skills between coworkers or bosses and subordinates can spell disaster for morale and productivity. For instance, business presentation skills seminars can be tailored for employees at different levels, from those new to or uncomfortable with public speaking to experienced presenters or trainers who are looking to take their presentation skills to the next level. If any of these problems plague your company, consider on-site business communication skills training. If you have completed a business plan, you have already determined how much income you must produce per hour in order to meet your financial obligations and make a profit.



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