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Psychologists have suggested a direct link between the way you recall an event and the way you are questioned about it. Fill the questionnaire by recalling a past event and then compare the recall with other delegates. Ask your colleague to casually interrupt the session by offering to sort out tea, coffee or biscuits in the training room.
When you get to this exercise, distribute the two types of handouts randomly to the delegates and ask them to fill them in. Explain that any sort of communication including non-verbal communication is banned during this exercise.
There are two types of questions and delegates are likely to answer differently to these questions. When they have completed their answers, go through one question at a time and get them to read their answers. Initiate a discussion with a report on the psychological research that shows the wording of sentences can affect the outcome considerably.



In an eye-opening research (Taleb 2008) an experiment was carried out to study the effect of asking questions before getting an answer from people. If in a leading position, it is important to pay attention to the way you phrase your questions and the answers you receive as a result. Download a free comprehensive training package including training guidelines, soft skills training activities, assessment forms and useful training resources that you can use to enhance your courses.
They also realise that the interruption was a setup, which becomes amusing (and they will probably take another real interruption as a fake!).
Be aware of the wordings of questions asked in meetings as they can make a huge difference in the meaning of the question and how it is received by others. It can accurately spot activities in the collection which are similar to the one you are currently viewing. Download our training resources and extend your portfolio to meet market demand and deliver state-of-the-art interactive training courses.
Numerous studies on eyewitness recalls show that witnesses remember differently depending on how they are asked.


Choose a suitable time so that you are not in the middle of an exercise or a critical part of the course. At first, people were asked for the last 4 digits of their social security number (the research was carried out in the USA). In this exercise, delegates will get a hands-on experience of differences created as a result of asking different questions. It can easily lead to a long wasteful discussion if the wording of the question has been wrong and the person who wanted to answer, took it in a different way.
This will encourage them to pay more attention to the way they ask questions and thereby improve their communication skills. If you are a manger of such a team, keep an eye on questions and in general verbal communication in your team and correct the misunderstanding as quickly as possible to save time and focus the discussion on critical topics instead.



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