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ISOC has run several customised media relations and writing training sessions for UPS, the world’s largest package delivery company. Whether you’re a multinational corporation, a small business, a government body or an NGO, we can help you add value to your business by investing in communication skills for your people. Unless your message is both heard and understood by the audience you are trying to reach, the message is nothing but noise. The Communication Strategies Course will teach participants about communication barriers that they may encounter in their team including language barriers and cultural barriers. We think the best way to get a flavour of our approach to communication skills training is to take a look at some of the courses we've run for our clients. After taking a look at those, come back and read more about our general approach to communication training programmes. Our training courses in helping people and teams develop their communication skills fall into two categories - courses for groups from a single company, and communication development courses for individuals. The way we cover communication skills varies enormously, and depends heavily on a joint pre-courses assessment of what the needs are, and the flexibility during the course to change and adapt the approach as needed. We've found that using Myers-Briggs (MBTI) profiling as part of creating an understanding and appreciation of differing communication styles and approaches hugely valuable. By looking not only at the individual dichotomies, but looking at specific combinations, we can access a rich resource of information about people's preferred communication styles.
As with all our courses, we introduce the theory, use real-world, practical, and usually outdoors experiential learning to flesh out and internalise the knowledge gained, and then focus on reviews to really capture the essence of what has been learnt and ensure that it is translated into practical benefits back at work. NLP, it goes without saying, has a massive amount to offer in terms of developing a greater understanding of our own communication styles, and how our styles come across to others. It is almost impossible to overestimate the power of having a greater understanding of your own communication abilities and in-built patterns, let alone the skills and attitude that helps you to change the patterns you use at will. A very simple "trick" this one, but, by operating outdoors, across acres and acres of the most beautiful countryside, we can split teams up and deny them the opportunity for face-to-face communication.
Sounds obvious, but common sense is missed far too often on training courses, overruled by the latest fancy theory and snazzy quotes from the "gurus". Our skill here is in genuine, open facilitation, and in creating the environment for people to come up with their own answers - much, much more powerful than listening to a lecture. If you have an idea for a customised course that would benefit your organisation, contact us today to discuss how we can help. Then give us a call or email to discuss how we can put together a package that fits your needs. Any of the courses featured on our open course list can be delivered or adapted as part of a custom course. Our communications skills courses and personal effectiveness training courses provide the interpersonal skills that can make a huge impact in the way that you interact and perform at work. These training courses can also provide invaluable life skills that are transferable to your home as well as work life. Today’s organisations are often re-structuring and widening employee responsibilities, and training is essential to fill skills gaps and enable individuals to tackle their new roles with confidence. Our communications skills courses and personal effectiveness training courses cover a wide range of subjects and are packed with up to date techniques and approaches that provide the skills,competencies and confidence you need to perform your best in the work place. We will also work with you to create a course that solves specific skills development need to meet your business and personal objectives. Please complete our Contact Us page if you wish to be kept informed of dates, cost and venues. For individual courses, the PDF certificate is only $13, the original certificate is $17 (shipping extra), and the PDF & original certificate is $22 (shipping extra). It's important that you be familiar with OSHA's hazard communication standards to help save lives and avoid OSHA citations.
Take a look at OSHA's top 10 most cited violations for 2015 and you will see that hazard communication ranks high. Protection under the Hazard Communication Standard (HCS) includes all workers exposed to hazardous chemicals in all industrial sectors. The HCS covers both physical hazards (such as flammability or the potential for explosions), and health hazards (including both acute and chronic effects).
This course will focus on the responsibilities of the employer in establishing and implementing an effective hazard communication program. List the primary Hazard Communications Standard responsibilities for manufacturers, distributors, importers, and employers. After you have studied all of the course material and taken the module quizzes, you can take the final exam. Aerosol means any non-refillable receptacle made of metal, glass or plastics and containing a gas compressed, liquefied or dissolved under pressure, with or without a liquid, paste or powder, and fitted with a release device allowing the contents to be ejected as solid or liquid particles in suspension in a gas, as a foam, paste or powder or in a liquid state or in a gaseous state. Alloy means a metallic material, homogeneous the naked eye, consisting of two or more elements so combined that they cannot be readily separated by mechanical means. ASTM means the American Society for Testing and Materials develops voluntary consensus standards for materials, products, systems, and services. Carcinogen means substance or a mixture of substances which induce cancer or increase its incidence. Chemical Name means a name given to a chemical in the nomenclature system developed by the International Union of Pure and Applied Chemistry (IUPAC) or the Chemical Abstracts Service (CAS) or a name that will clearly identify the chemical for hazard classification purposes.
Competent authority means any national body(ies) or authority(ies) designated or otherwise recognized as such in connection with the Globally Harmonized System of Classification and Labelling of Chemicals (GHS). Compressed gas means a gas which when packaged under pressure is entirely gaseous at -50°C; including all gases with a critical temperature ? -50°C. Contact sensitizer means a substance that will induce an allergic response following skin contact.
Corrosive to metal means a substance or a mixture which by chemical action will materially damage, or even destroy, metals. Critical temperature means the temperature above which a pure gas cannot be liquefied, regardless of the degree of compression.
Dissolved gas means a gas which when packaged under pressure is dissolved in a liquid phase solvent.
EC50 means the effective concentration of a substance that causes 50% of the maximum response. EC Number or (ECN°) is a reference number used by the European Communities to identify dangerous substances, in particular those registered under EINECS.
Explosive substance means a solid or liquid substance (or mixture of substances) which is in itself capable by chemical reaction of producing gas at such a temperature and pressure and at such a speed as to cause damage to the surroundings. Eye irritation means the production of changes in the eye following the application of test substance to the front surface of the eye, which are fully reversible within 21 days of application. Flammable solid means a solid which is readily combustible, or may cause or contribute to fire through friction. Flash point means the lowest temperature (corrected to a standard pressure of 101.3 kPa) at which the application of an ignition source causes the vapors of a liquid to ignite under specified test conditions. Label means an appropriate group of written, printed or graphic information elements concerning a hazardous product, selected as relevant to the target sector(s), that is affixed to, printed on, or attached to the immediate container of a hazardous product, or to the outside packaging of a hazardous product. LC50 (50% lethal concentration) means the concentration of a chemical in air or of a chemical in water which causes the death of 50% (one-half) of a group of test animals. Liquefied gas means a gas which when packaged under pressure, is partially liquid at temperatures above-50°C. Mixture means a mixture or a solution composed of two or more substances in which they do not react.
MSDS means "Material Safety Data Sheet" and in this document is used interchangeably with Safety Data Sheet (SDS).



Organic peroxide means liquid or solid organic chemical which contains the bivalent -0-0- structure and as such is considered a derivative of hydrogen peroxide, where one or both of the hydrogen atoms have been replaced by organic radicals.
Oxidizing liquid means a liquid which, while in itself not necessarily combustible, may, generally by yielding oxygen, cause, or contribute to, the combustion of other material. Oxidizing solid means a solid which, while in itself not necessarily combustible, may, generally by yielding oxygen, cause, or contribute to, the combustion of other material. Pictogram means a graphical composition that may include a symbol plus other graphic elements, such as a border, background pattern or color that is intended to convey specific information. Product identifier means the name or number used for a hazardous product on a label or in the SDS.
Pyrophoric liquid means a liquid which, even in small quantities, is liable to ignite within five minutes after coming into contact with air.
Pyrophoric solid means a solid which, even in small quantities, is liable to ignite within five minutes after coming into contact with air. Pyrotechnic substance means a substance or mixture of substances designed to produce an effect by heat, light, sound, gas or smoke or a combination of these as the result of non-detonative, self-sustaining exothermic (heat-related) chemical reactions. Readily combustible solid means powdered, granular, or pasty substance or mixture which is dangerous if it can be easily ignited by brief contact with an ignition source, such as a burning match, and if the flame spreads rapidly.
Recommendations on the Transport of Dangerous Goods, Manual of Tests and Criteria means the latest revised edition of the United Nations publication bearing this title, and any published amendment thereto.
Recommendations on the Transport of Dangerous Goods, Model Regulations means the latest revised edition of the United Nations publication bearing this title, and any published amendment thereto. Refrigerated liquefied gas means a gas which when packaged is made partially liquid because of its low temperature. Respiratory sensitizer means a chemical that will lead to hypersensitivity of the airways following inhalation of the chemical. RID means The Regulations concerning the International Carriage of Dangerous Goods by Rail [Annex 1 to Appendix B (Uniform Rules concerning the Contract for International Carriage of Goods by Rail) (CIM) of COTIF (Convention concerning international carriage by rail)], as amended. SDS means "Safety Data Sheet" and in this document is used interchangeably with Material Safety Data Sheet (MSDS).
Self-Accelerating Decomposition Temperature (SADT) means the lowest temperature at which self-accelerating decomposition may occur with substance as packaged. Self-heating chemical means a solid or liquid chemical, other than a pyrophoric substance, which, by reaction with air and without energy supply, is liable to self-heat; this substance differs from a pyrophoric substance in that it will ignite only when in large amounts (kilograms) and after long periods of time (hours or days). Self-reactive chemical means a thermally unstable liquid or solid chemical liable to undergo a strongly exothermic decomposition even without participation of oxygen (air). Serious eye damage means the production of tissue damage in the eye, or serious physical decay of vision, following application of a test substance to the front surface of the eye, which is not fully reversible within 21 days of application. Signal word means a word used to indicate the relative level of severity of hazard and alert the reader to a potential hazard on the label.
Skin corrosion means the production of irreversible damage to the skin; namely, visible necrosis through the epidermis and into the dermis, following the application of a test substance for up to 4 hours.
Skin irritation means the production of reversible damage to the skin following the application of a test substance for up to 4 hours. Skin sensitizer means a substance that will induce an allergic response following skin contact.
Substance means chemical elements and their compounds in the natural state or obtained by any production process, including any additive necessary to preserve the stability of the product and any impurities deriving from the process used, but excluding any solvent which may be separated without affecting the stability of the substance or changing its composition.
Substance which, in contact with water, emits flammable gases means a solid or liquid substance or mixture which, by interaction with water, is liable to become spontaneously flammable or to give off flammable gases in dangerous quantities.
Supplemental label element means any additional non-harmonized type of information supplied on the container of a hazardous product that is not required or specified under the GHS. Technical name means a name that is generally used in commerce, regulations and codes to identify a substance or mixture, other than the IUPAC or CAS name, and that is recognized by the scientific community. TLV-TWA: The allowable Time-Weighted Average - A concentration for a normal 8- hour workday or 40-hour workweek. TLV-STEL: Short-Term Exposure Limit - A maximum concentration for a continuous 15-minute exposure period (maximum of four such periods per day, with at least 60 minutes between exposure periods, and provided the daily TLV-TWA is not exceeded). TLV-Skin - The skin designation refers to the potential contribution to the overall exposure by the cutaneous route, including mucous membranes and the eye. TWA - Time-Weighted Average means the concentration of a material to which a person is exposed, averaged over the total exposure time – generally the total workday (8 to 12 hours); also see TLV. UNSCEGHS means the "United Nations Sub-Committee of Experts on the Globally Harmonized System of Classification and Labelling of Chemicals".
UNSCETDG means the "United Nations Sub-Committee of Experts on the Transport of Dangerous Goods". Vapor pressure of a substance at 100 deg F will always be higher than the vapor pressure of the substance at 68 deg F (20 deg C).
For effective communication to occur in a team, there has to be an effective communication strategy in place. They will learn paraverbal communication skills such as the power of pitch, the truth about tone and the strength of speed. As with all the management training tools we use, we don't "teach" MBTI as a subject in itself, but use it effectively to deliver the communication training our clients need. This knowledge is then advanced to develop the skill to both adapt our own communication styles as well as create a greater appreciation of the styles of others, enabling the individuals and the team as a whole to be much more flexible, resourceful and successful in their communication.
By enabling us to take a very deep look at the language we use, we can deconstruct the "meant" meanings, the "implied" meanings, and the wide range of potential meanings to help us refine and develop our communication skills.
Whether you are selling to, motivating, supporting, encouraging or even disciplining others, enhancing the range of your capabilities to do so will make you far more successful. This, when contrasted with challenges set when face-to-face communication is allowed, brings into stark relief the issues that need to be dealt with when teams are geographically split or non-office based. We also have hundreds of additional modules that are too specialist offer as an open course, but available for custom courses. In this podcast, HazCom industry expert Chuck Paulausky details these new standards, based on the Globally Harmonized System, GHS. The American Conference of Governmental Industrial Hygienists is an organization of government and academic professionals engaged in occupational safety and health programs.
The amount of a substance administered or received over a very short period of time (minutes or hours), usually within 24 hours. An abnormal immunologic response in a person who has become hypersensitive to a specific substance.
The American National Standards Institute is a privately funded, voluntary membership organization that identifies industrial and public needs for national consensus standards and coordinates development of such standards. ASTM is a resource for sampling and testing methods, information on health and safety aspects of materials, safe performance guidelines, and effects of physical agents, biological agents, and chemicals. The lowest temperature at which a flammable gas or vapor-air mixture will spontaneously ignite without spark or flame. The temperature at which a liquid changes to a vapor state, at a given pressure; usually expressed in degrees of Fahrenheit or Centigrade at sea level pressure (760 mm Hg or one atmosphere).
Substances and mixtures which have induced benign and malignant tumors in well- performed experimental studies on animals are considered also to be presumed or suspected human carcinogens unless there is strong evidence that the mechanism of tumor formation is not relevant for humans. A number assigned to a specific chemical by the Chemical Abstracts Service, an organization operated by the American Chemical Society. Cubic centimeter is a volume measurement in the metric system that is equal in capacity to one milliliter (ml). Solid or liquid chemicals which, by interaction with water, are liable to become spontaneously flammable or to give off flammable gases in dangerous quantities. Adverse effects resulting from repeated doses or exposures to a substance over a relatively prolonged period of time.


Breakdown of a material or substance into simpler substances by heat, chemical reaction, electrolysis, decay, or other processes. Deoxyribonucleic acid; the molecules in the nucleus of the cell that contain genetic information. The branch of science concerned with the study of human disease in specific populations, in order to develop information about the causes of disease and identify preventive measures. The ratio of the time required to evaporate a measured volume of a liquid to the time required to evaporate the same volume of a reference liquid (butyl acetate, ethyl ether) under ideal test conditions. A solid or liquid chemical which is in itself capable by chemical reaction of producing gas at such a temperature and pressure and at such a speed as to cause damage to the surroundings. The range of concentrations of a flammable gas or vapor (percent by volume in air) in which an explosion can occur if an ignition source is present.
For specific information on the definition and test methods of flammable materials, refer to 29 CFR 1910.1200. Gases which are contained in a receptacle at a pressure of 200 kPa (29 psi) (gauge) or more, or which are liquefied or liquefied and refrigerated. These apply to agents or processes which alter the structure, information content, or segregation of DNA, including those which cause DNA damage by interfering with normal replication processes, or which in a non-physiological manner (temporarily) alter its replication. These categories compare hazard severity within a hazard class and should not be taken as a comparison of hazard categories more generally.
An adverse physical or health effect identified through evaluation of scientific evidence during the classification process that does not meet the specified criteria for the physical and health hazard classes addressed in this section.
A chemical or item which is manufactured with a view to produce a practical explosive or pyrotechnic effect. Lowest concentration of a substance in air (usually expressed in percent by volume) that will produce a flash or fire when an ignition source (heat, electric arc, or flame) is present. A tumor that can invade surrounding tissues or metastasize to distant sites resulting in life-threatening consequences. Milligrams per cubic meter; a unit for measuring concentrations of particulates or gases in the air (a weight per unit volume). The most commonly used unit of measure in medicine and toxicity consisting of one thousandth of a gram (1x10-3 g).
The National Fire Protection Association is an international membership organization which promotes fire protection and prevention and establishes safeguards against loss of life and property by fire.
The National Institute for Occupational Safety and Health is a part of the Centers for Disease Control and Prevention, U.S.
Any gas which may, generally by providing oxygen, cause or contribute to the combustion of other material more than air does. A legally enforceable occupational exposure limit established by OSHA, usually measured as an eight-hour time-weighted average, but also may be expressed as a ceiling concentration exposure limit. It provides a unique means by which the product user can identify the substance or mixture within the particular use setting (e.g.
A chemical in a gaseous state that will ignite spontaneously in air at a temperature of 130?F (54.4?C) or below. A chemical designed to produce an effect by heat, light, sound, gas or smoke or a combination of these as the result of non-detonative self-sustaining exothermic chemical reactions.
A substance’s susceptibility to undergo a chemical reaction or change that may result in dangerous side effects, such as an explosion, burning, and corrosive or toxic emissions.
This hazard includes adverse effects on sexual function and fertility in adult males and females, as well as adverse effects on development of the offspring.
This definition excludes substances or mixtures classified under the GHS as explosive, organic peroxides or as oxidizing. A substance or mixture that displaces oxygen in the ambient atmosphere, and can thus cause oxygen deprivation in those who are exposed, leading to unconsciousness and death. Corrosive reactions are typified by ulcers, bleeding, bloody scabs, and, by the end of observation at 14 days, by discoloration due to blanching of the skin, complete areas of alopecia (baldness), and scars.
A substance that can cause malformations or alterations in the appearance or function of a developing embryo.
The occupational exposure limit published by the American Conference of Governmental Industrial Hygienists (ACGIH). Any substance that can cause injury or illness, or which is suspected of being able to cause injury or illness under some conditions. A relative property of a chemical agent that refers to a harmful effect on some biological mechanism and the conditions under which this effect occurs.
The study of the harmful interactions of chemicals on living organisms and biological systems. The weight of a vapor or gas compared to the weight of an equal volume of air is an expression of the density of the vapor or gas. The tendency or ability of a liquid or solid material to form a gas at ordinary temperatures. Goals and objectives, operational constraints and pertinent conditions in the environment have to be considered.
Communication is important whether you are delivering a speech in the boardroom, listening to your partner or in the way you respond to your children.
The important subject of non-verbal communication will also be covered including the Mehrabian Study, body language and the interpretation of gestures. By giving teams the opportunity to undertake challenges and tasks, and then simply reviewing with them what went well and what didn't, it's (no longer, to us!) astonishing what comes out. ACGIH establishes recommended occupational exposure limits for chemical substances and physical agents known as Threshold Limit Values; see TLV. Vapors and gases will spontaneously ignite at lower temperatures as the concentration of oxygen increases in the air.
It is often accompanied by a hissing or squealing sound with a smoky or sharp-pointed flame.
At concentrations lower than the LEL, propagation of a flame will not occur in the presence of an ignition source.
Organic peroxides are thermally unstable chemicals, which may undergo exothermic self-accelerating decomposition.
Some reproductive toxic effects cannot be clearly assigned to either impairment of sexual function and fertility or to developmental toxicity.
This designation indicates that appropriate measures should be taken to prevent skin absorption. Liquids such as alcohol and gasoline, because of their tendency to evaporate rapidly, are called volatile liquids. In the Communication Strategies Workshop, participants will learn about the different methods of communications and how to make the most of them. Further topics covered in the course includes listening skills, asking good questions, appreciative inquiry, mastering the art of communication and advanced communication skills.
All vapors and gases will mix with air, but the lighter materials will tend to rise and dissipate (unless confined).
Heavier vapors and gases are likely to concentrate in low places along or under floors, in sumps, sewers, manholes, trenches, and ditches, where they may create fire or health hazards.



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