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The purpose of Level 3 Award in the Delivery of Conflict Management Training is to provide trainers with the necessary skills and knowledge to enable them to deliver effective, realistic and relevant training in Conflict Management or Conflict Resolution.
The course is designed to give experienced or new trainers hints and tips in preparing scenarios both for conflict management and indeed any other type of training. You should have experience and or a recognised qualification in delivering training (7302, 7303, PTLLS, Level 3 in Education & Training. Prior to the course you will be sent some pre-course reading which supports the knowledge based criteria required in the delivery of scenario based training and Conflict Management.
The qualification is assessed through practical delivery of scenario based training and a multiple choice assessment set by the awarding body. Single rooms are available at A?60.00 per person per night including VAT for bed, full breakfast and a three course evening meal. Also included is free wireless internet in all bedrooms and communal areas together with full use of the Health, Fiitness & Leisue Club for the duration of your stay.
TestimonialsKelvin Brookbank“The feedback and all attendees were extremely positive about the training course delivered.



Opening up and dealing effectively with difficult conversations can be very challenging, time consuming and energy sapping.
All managers, supervisors and others who are involved with managing difficult conversations and challenging staff.
If you would like more information about this training course or would like to discuss how this course can be tailored to your needs, please contact us by calling 0845 6585678 or using the enquiry form on the contact page. Our comprehensive conflict management training courses give managers the Our Conflict Management Training will give you usable, relevant and confidence 2. It provides a recognised qualification for those who want to train others to deal with difficult situations in the workplace. The three days will be a blend of delivery and practical sessions to practice your skills in designing and delivering interactice scenario based training sessions. They enjoyed the discussions and the interaction and felt that the session was very informative and relevant. More often than not we avoid having difficult conversations because we feel we might make matters worse – and the situation builds!


It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors, NHS staff and all those who interact face-to-face with fellow workers and the public.
On this course managers and staff learn how to deal effectively with difficult conversations in a direct but non-confrontational manner. The focus is on identifying difficulties early and using a clear process to conduct the difficult conversation from beginning to end – no matter what difficult behaviour shows up from the other person along the way.
This Training raises participantsy#39; Buy Conflict Management training course material and training resources.



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