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This is an essential course for anyone who is interested in or who is already working in a role where they deal with members of the public.
Each module will consist of a number of learning pages followed by a multiple choice test, which on successful completion allows the user to achieve a pass for that module. If you fail the module you can redo it by going through the learning again and completing the questions again.
CommunityNI is developed, managed and hosted by NICVA - Northern Ireland Council for Voluntary Action.
To equip your customer service team with the skills, approaches and mind-set to deliver genuine excellence in customer service.
You can choose a Standard, Tailored or Bespoke programme.  To find out more about each option, please click here. We prepare learners for rewarding careers in customer service roles through a selection of accredited programmes.
This 6 week programme is for anyone who wants to pursue a career or role in customer service. This 6 - 8 week programme is for anyone who wants to pursue a career or role in the customer service industry – particularly roles in the Retail or Sales sectors.
The course provides you with a mixture of general and work-specific skills and knowledge in the area of professional customer service and leads to a nationally recognised qualification. HCT Group is registered in England and Wales as a company limited by guarantee and as a registered charity. The Call Center Customer Service Representative Diploma program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services, our Customer Service Training Courses Hamilton Programs   provide skills to facilitate upward movement in their chosen profession. This program provides graduates with the necessary skills to answer enquiries and provide information regarding an establishment’s goods, services, and policies, and to provide excellent customer service when receiving orders or payments and processing requests for services. Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. This course places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence.
The Business Math course is designed to introduce students to helpful tools that will enable them to perform quick, easy, and accurate basic math functions such as addition, subtraction, multiplication, and division. This course is designed to provide students with in depth practical and theoretical knowledge about call center equipment and technology.
This course is designed to help people, who are currently working or are planning to work in a call center, increase their telephone sales skills. This course focuses on the variety of career options and opportunities available to those with call center skills. This course teaches students the fundamentals of customer service, and helps them to develop core competencies for providing excellent customer service. The student will learn about the components that make up a personal computer and how to use several types of software applications. The Introduction to the Internet course will familiarize students with general Internet concepts and technology. Job Search and Resume Writing provides students with both traditional and innovative job-search techniques and resume writing skills required to gain employment in today’s global marketplace. This course is designed for individuals who have basic keyboard proficiency, and wish to increase speed and dexterity. In this course, students learn to create and manage worksheets and workbook files; enter data and create basic formulas to perform calculations.



The Microsoft Outlook – Level 1 course teaches students the fundamentals of the Microsoft Outlook application. The Word – Level 1 course teaches students the fundamentals of the Microsoft Word application. The Microsoft Word – Level 2 course teaches students intermediate- to advanced-level concepts and features of the Microsoft Word application.
This course builds on the knowledge and skills acquired in the previous call center courses by exploring the concepts of team dynamics and personal development.
This course is designed to help people who are currently working or are planning to work in a call center, increase their telephone communication skills, Customer Service Training Courses Hamilton Programs . Windows Level 1 is an introductory course, the aim of which is to provide the student with the basic techniques required to become productive in a Windows environment.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. Part-time students may set their own schedules to a minimum of two training sessions per week.
The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. The Excel – Level 2 course teaches students intermediate- to advanced-level concepts and features of the Microsoft Excel application.
This course will assist students in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.
This course is designed to help people who are currently working or are planning to work in a call center, increase their telephone communication skills. With costumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit.
About AndavoyAndavoy Nigeria Limited is a Forward Thinking Training and Consulting Firm with its headquarters in Lagos, Nigeria. This Training can be carried out on your own time, only requirement is that you have access to a computer.
It provides you with a mixture of general and work-specific skills and knowledge in the area of professional customer care, and leads to a nationally recognised qualification.
It is particularly relevant for people who want to work in call centres or customer contact centres.
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The parts of a business letter are examined in detail, as are the guidelines for organizing and writing a letter. They will also learn to round numbers, calculate percentages, fractions, and decimals, as well as calculate interest, payments on loans, net present values, and returns on investments for our Customer Service Training Courses Hamilton Programs.  Finally, students will compare leasing and purchasing options, look at break-even points, explore statistical terminology, and calculate and display various statistics.
The course explores the industry from its origins onward, with in depth explanations of the general types and organization of call centers, the wide-ranging functions and responsibilities of call center workers, the telemarketing environment, and current tools and technologies. It covers many of the sales techniques common in all sales areas, but focuses mainly on the skills and techniques unique to telephone sales.
This course will enhance the research students have already considered as they embark upon the career of a call center representative. The objective is to teach students the skill of keyboarding – essential to the learning of other computer applications and workplace skills. The content in this course is both conceptual and practical, and is intended to provide the student with a working knowledge of computing. Each lesson increases key recognition and builds confidence using the keyboard, while improving speed and accuracy.


They learn to edit and manipulate cell content, modify worksheet structure, view and format worksheets, and use Excel’s predefined functions. In this course, students learn to use Outlook to manage email, contacts, scheduling, and tasks. In this course, students learn to create and manage document files, and to enter, edit, and format text. It covers many of the communication skills common to all communication mediums, including person-to person and written communications, but focuses mainly on the skills and techniques unique to telephone communications.
They will also learn to round numbers, calculate percentages, fractions, and decimals, as well as calculate interest, payments on loans, net present values, and returns on investments. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies.
In this course, students learn to customize Excel and streamline workflow by building upon the basic skills learned in the Excel – Level 1 course. Customers who are not happy with the way they are treated are taking their businesses elsewhere.Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat.
We provide world class professional training and consulting services to Individuals, Organizations & Government bodies on Project Management, Program Management, Risk Management, Portfolio Management. Get the skills to find fulfilling employment in the retail or wholesale sector, technical and business services, property development, insurance, real estate, marketing, education or wherever top-notch, front-line people are needed.
The course focuses on grammar, word usage, and punctuation, with an emphasis on common grammatical errors.
This course will also help the student to assess and decide what type of computer is appropriate for their needs. They learn to sort and filter data, display and format data, and use simple queries to retrieve data. Students use the Find and Replace feature, use themes to format workbooks and practice preparing, previewing, and printing worksheets. They learn to send, receive, and manage email messages, use the Address Book and Contact list to manage contact information, and use the calendar for scheduling appointments and events.
They will utilize tables and columns to layout text, and proofing tools to check and finalize documents.
Customer Service Training Courses Hamilton Programs They will utilize tables and columns to layout text, and proofing tools to check and finalize documents. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business. Because personnel in this field are the first people encountered by customers or clients, they are viewed as significant in establishing an organization’s public image. At our Customer Service Training Courses Hamilton Programs Students learn to create and modify databases and tables, and work with simple forms and reports. Students then learn to create and modify hyperlinks and cross-references, and to preview and print documents. This programme is highly participative and allows participants learn the art of effective customer service.This training is tailored at teaching you how to give exceptional customer service. To effectively fill a role in this field, a person must possess excellent communication skills, above-average computer knowledge and skills, good general office skills and a genuine willingness to be of service. Career opportunities are readily available in many areas, including Help Desk Support, Marketing, Order Desk Support, and Reservations at our Customer Service Training Courses Hamilton Programs.



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