Customer service courses uk universities,construction management training nyc affordable,time management and reminder systems - For Begninners

We think the best way to get a flavour of our approach to customer service training is to take a look at some of the courses we've run for our clients.
After taking a look at those, come back and read more about our general approach to customer service training programmes. Our training courses in helping people and teams develop their customer service skills fall into two categories - courses for groups from a single company, and customer service development courses for individuals. The way we cover customer service skills varies enormously, and depends heavily on a joint pre-courses assessment of what the needs are, and the flexibility during the course to change and adapt the approach as needed. NLP, it goes without saying, has a massive amount to offer in terms of developing a greater understanding of relationship building and building rapport with customers, because it helps show how our styles come across to others.
It also can be massively helpful in gaining a greater understanding of other people, helping you to easily step into the world of the customer and see things from their side.
As with all our courses, we introduce the theory, use real-world, practical, and usually outdoors experiential learning to flesh out and internalise the knowledge gained, and then focus on reviews to really capture the essence of what has been learnt and ensure that it is translated into practical benefits back at work.
As part of our customer service training courses, we will give you the opportunity to actually "be" customers. Sounds obvious, but common sense is missed far too often on training courses, overruled by the latest fancy theory and snazzy quotes from the "gurus".
Our skill here is in genuine, open facilitation, and in creating the environment for people to come up with their own answers - much, much more powerful than listening to a lecture.
The telephone is one of the most important tools when it comes to delivering exceptional customer service and managing difficult customer situations. Because customers arena€™t able to see body language, they will rely on tone of voice and language used to judge service quality. The ultimate goal of the Active listener is not just to hear the words spoken, but to understand the message being sent. Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits.



Over the past few years, mobile learning has rapidly developed and revolutionised the way we learn. To understand this better, Prosell sponsored two Aston University post graduates to conduct an independent study of mobile learning.
Provide your customer services managers and supervisors with the skills to coach and develop their staff.
Learn how to develop conversational selling skills and turn a conversation into a sales opportunity. Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis.
Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach. Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals.
Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm. Gain the necessary skills to become an effective sales manager and develop your sales teams. This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function.
By enabling us to take a very deep look at the language we use, we can deconstruct the "meant" meanings, the "implied" meanings, and the wide range of potential meanings to help us refine and develop our customer service skills. Doing so will make you far more successful, and helkp to ensure that your customers are ambassadors for you and your organisation. However, for many organisations the key questions still remain – is mobile learning here to stay? This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.


Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills. Ensure they understand how they can actively contribute to lead generation and nurturing potential customers. A good workplace coach can lead to increased employee engagement, lower turnover and improved performance.
This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes.
Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions.
Suitable for those moving into key account management or wishing to improve their key account management skills.
Ideal for those new to sales management or for a refresher course for more experienced managers. Reviewing the jointly-held experience for both its good and bad aspects offers incredible insight into changes we all can make. By giving teams the opportunity to undertake challenges and tasks, and then simply reviewing with them what went well and what didn't, it's (no longer, to us!) astonishing what comes out. It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.



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