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Our customer service training course provides you, whether you are an existing or new to handling, selling to, or dealing with customers, the skills to deliver exceptional customer service.
By attending the course you learn how to deliver an excellent customer experience whilst understanding the impact you have on how your customers perceive you and your organisation. The course enhances your skills in communication techniques, handling difficult situations and provides the skills to project a professional and positive image of you and your company. Ensuring your clients have the best possible experience when dealing with you.
Exceptional customer care is paramount in today’s competitive market and ensuring that your customers return to you first through your positive actions reinforces your companies brand image and helps retain and grow your customer base. During this practical, linked and relevant customer service training you explore what you do and what you should do to delight your customer base.
The training is usually tailored for In Business training to ensure a fully linked learning experience where you can share real life situations and solutions. Become client centric with this customer service training, understand your customers perceptions and their expectations to really make a difference! Secretary PA Development  Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day.
Health and Safety Courses All workers are entitled to work in environments where risks to their health and safety are properly controlled.
SubscribeEnter your email address below to receive updates each time we publish new content. Establish fundamental principles for building better relations with customers, service users and everyone in the organisation. VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not supplied). Establishes fundamental customer service principles applicable to all organisations.Whether your customers are buyers, clients, patients or other service users they are fundamental to the success of your organisation. An effective teamwork activity that reminds teams to focus on what the customer wants rather than relying on what they think the customer wants.
Training activities and business simulations to enrich your courses and enthuse your delegates. Sign up to the Northgate mailing list to receive latest offers, free icebreakers and our annual Catalogue. Our aim is quite simply to help you create the highest service lawn care business in your area. In this final module we will train you on the skills needed throughout the whole of your interactions with your customers to really deliver outstanding service. We will also ensure that you know how to deal service delivery problems and how to manage them, because they occur in all businesses. As your reputation grows you will train you how to win new business from friends and neighbours of your current customers, and how to use our systems to encourage and reward customer who refer you and help you to build your business.



In surveys conducted, South Africa consistently comes up as one of the worst in the world for customer service. There are, I think, three main reasons for the poor service situation that we have in South Africa. We have been putting up with poor service for so long now, that our expectation has become: poor service.
Would you let a brain surgeon loose in your head, after a ten minute crash course on the anatomy of the brain? A large publishing company briefed me to improve the customer service levels of their Tele-sales department.
As usual, one of the very first things that I look at is the current customer service training programme.
It has been clearly shown that a programme that combines about 90% positive motivation with 10% “stick” motivation is the most effective.
If a top performer receives the exact same amount of money and perks at the end of the day, as a shirker who is upsetting and losing customers, then what motivates him to do his best?
To address the poor levels of service that we are facing every day, customer service training is not optional… It’s essential. Our public courses also enable individuals to share experience and best practice across a wide range of businesses.
Would you like to improve both your speed and accuracy, making you more efficient and productive at the keyboard? Gestalt psychology tries to understand the laws of our ability to acquire and maintain stable percepts in a noisy world.
However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. The VAT will show in the cart summary and will be cancelled where applicable during the secure checkout process. It pays to go that extra mile to deliver a service they applaud and of which you can be justifiably proud.This simple-to-use pack asks questions of your own performance, looks at your organisation’s approach to customers and guarantees lots of worthwhile discussion around a range of customer service issues. As part of a management course the 'Customer Service Cards' soon had groups interacting and discussing many key areas - and made the job of the Trainer so easy! Even if some cards were not directly relevant, the team still found if useful to discuss the card content.
It sound simple but a great many lawn treatment companies fail when it comes to providing outstanding service. We will share with you our experience of how to manage customer communications on a day to day basis ensuring that you exceed your customer expectations.
If managed correctly service delivery problems can reinforce your customers view of you as the best in class. We tend to abuse, aggravate, antagonise and just generally harass our customers more than most other countries in the world.


How many times has it happened, that you order a steak rare and it comes well done, and you just put up, and shut up. When I asked the sales director how he trained new people, he proudly told me that they spend the first morning watching and listening to an experienced operator, and then in the afternoon they’re on their own. People need to know that bad performance will not be tolerated, otherwise the organisation becomes like a country club, with everyone doing what they like. The service you provide to your customers will set you apart from your competition and establish your business as the first choice of homeowners in your area. And when the waiter comes around to ask you how’s your steak, you give him a feeble grin and mutter “Fine.” Now I know that there are some people who do fuss and complain when dished up this sort of service, but in excess of 70% of people don’t.
People don’t like to face failure and rejection on a day by day hour by hour basis, particularly when they have not had the training to do the job. So your comment "no solutions just complaining, its a case of shifting blame" is unfounded.
Studies show that consistently scoring high in customer satisfaction results in greater success. Call us now at 888-331-5153 and let us present you with the service excellence tools to deliver your best to your customers.
You’ll clear up misconceptions about customer service, face actual examples of customer service in action, evaluate your own skills, test your knowledge about your organisation’s policies and procedures, and develop basic ground rules. Often in my customer service training seminars people say that there’s nothing that can be done about it. The positive side, or carrot side to motivation is where people get something for doing their job well. A commission or incentive scheme is the most positive way that we can make sure that our staff are motivated to deliver good service.
From the first comment you posted I assumed that you had read my proposed solutions and did not like them. Unless we as consumers become more demanding, and less accepting of our service “rights,” we will continue to get what we’re getting. How do you treat 'internal' customers?Finally Action Plans form the vehicle for taking easy-to-implement lessons back to work to boost your confidence, motivate you - and win customers.
A ten minute crash course on how to look after, satisfy, delight and spoil their customers.



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