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Change Management for Business Intelligence Projects: Part 125-October-2012 25OctoberEffective Change Management is critical for any project. Andrew MercerI'm a Business Intelligence and Data Warehousing consultant based in Brisbane, Australia.
Most organizations can build or adopt technology faster than they can organizationally deploy it and they tend to feel that they have achieved success once they “go live”. CGN Global change management methodology ensures that technology and business processes are applied in a manner that enables the users and the organization to realize their full potential.
1.     Success requires that the change efforts must be heavily focused on the people affected by the change. 3.     Though many effective Change Management methodologies have been developed, the optimal change management approach for a given action will include a combination of elements specific to each client’s unique circumstances.
Our clients’ success is the only thing that matters; CGN helps sort through the available options to determine how they can be successful.
4.     Client personnel must be actively involved in designing and implementing change initiatives. Change Management Plan - Once the change inhibitors are identified, action plans to address and resolve these inhibitors are developed. Organizational Design - The current organization and its ability to optimally support the proposed changes are reviewed. Change Management Workshops & Corporate Training - Training that focuses on the change inhibitors and targets is the key to creating a culture that supports change. This text is provided by courtesy of Peggy Holman, Tom Devane, and Steven Cady, The Change Handbook.
Purpose: To elicit participation of a group, organization, or community in creating a thoughtful discussion, consensus formation, or the collaborative creation of short-term or strategic plans. Brief Example: A 40-person state government department used ToP methods to restore communications and trust and to develop a vision and new direction. Historical Context: Developed by the Institute of Cultural Affairs in the 1960s and 1970s for change initiatives in different countries, especially community development and corporate strategic planning. It analyses various factors in evaluating the technology and suggests paths and parameters to successful TCM.
Whenever organizations decide to implement a technology change, product upgrade or technology migration, the first step is to carry out an impact analysis. The impact analysis will provide a holistic view as to whether the change should be implemented or not? Answers to these questions will provide an organization with both the latest trends and shortcomings. It is important to identify who are the leaders in the market, and who are niche technology providers.
Scalability is a measure of, whether you can scale the application on multiple servers across geographically separated machines.
This tells you whether the application is extensible to take additional load if it needs to be extended for high volume and additional functionality?
Extensibility also implies that, if new functionality can be added to the application without making any major changes.
This will mean that, if you buy this solution and if you already have the earlier version of the application, if it will run with the earlier developed components or pose issues? Adaptability is how well the application can integrate with other systems and applications, either existing or planned for future. Are all the functions and features required by the stakeholders offered by the application?
All these factors are listed; their scores are calculated after applying appropriate weights. It is up to Management whether; they are dynamic enough to meet market demand, changes and evolutions. Bundling IT applications and solutions, and offering it to the internal and external client is an art. The author is currently working in a company known as, Tech Mahindra as a Project Manager in Mumbai. Have you ever gone to a party you thought was supposed to be informal and arrived to see everyone in tuxedos?
It doesn’t matter how big or seemingly insignificant the change is; proper change management is imperative in the automotive industry where even one malfunction in an automobile can trigger a chain reaction of failures within the automobile that could result in the death of the vehicle’s occupants. An engineering change request play the leading role in managing changes within the automotive engineering development process. There are very clear steps in the engineering change process that the automotive engineering team will go through as they implement changes. Identify the issue and scope of the problem: The first step in the change management process is identifying the issue that requires a change to be made, this could be a production process change to eliminate a quality problem or it could be a design change to improve the safety of the vehicle. Create the engineering change request: The engineering change request is created that will begin to solidify the need for the change and the parts, components, documentation and resources, both people and costs, that will be needed to implement a change. Review the Engineering change request: After the change request has been documented it is reviewed by a team of stakeholders. Initiate the change request: When the team and necessary experts have reviewed and approved the change, then a plan is put in place to implement the change. Implement the change: When the plan is reviewed and approved then it is time to implement the change.
Change in automotive engineering happens quite frequently and when managed correctly helps to improve the functionality, safety and efficiency of the process and end product.
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I've consulted on or managed several large BI systems in New Zealand, Australia and Latin America. However, the real value of the technology or processes is not realized on the start date or the initiation of the process – it is realized over a period of time and based on business results that are actually resulting from its implementation.



Our experience has shown us that in order to succeed in complex change initiatives you need to fully understand the context in which the change is occurring and focus change management efforts at the point where organization, process, and information technology intersect.
A detailed project plan to deploy these action plans is developed, including assignments, target dates and accountability. All three need to work independent of each other, yet need to be integrated into the DNA of organizational culture. TCM program should have a vision statement where, they continuously evaluate new cutting edge technology, find answers to customer issues, and develop and demonstrate POCs. It is worth spending enough time to carry out an impact analysis before making any decision.
It is sensible to go through reports from Garner, Forrestor, AMR, Butler, Delphi and Meta groups etc.
This will make sure that, in event of expansion of the business, additional hardware capacity can be installed at multiple locations without affecting the performance of the system. A good COTS supplier will always make sure that the application they offer has backward compatibility. Flexibility offers lot of scope for making changes effective without worrying about how to do it.
The total score and individual scores are compared for all the suppliers before making any procurement decision. A real time systems needs more reliability, performance, scalability, extensibility, simplicity and adaptability whereas, a static system needs more features, maintainability and flexibility.
Proper use of budgets and agile & iterative methodologies will bring success to the organization. Change could be anything from a software upgrade, change in materials, design change to hardware and even manufacturing processes that change how the form, fit or function of the final product. The engineering change request or engineering change order is a compilation of information in one package that will outline what change is being proposed, what programs or products it impacts, the teams that will be coordinating the change, the timeline for the change and the qualification that must be completed to approve the change. Each step will have a varying amount of activity depending on what type of change the team is managing but in each case it is important to follow all the steps to ensure the change is implemented correctly and thoroughly. Along with identifying the problem the problem owner will begin to scope out the impact of the problem.
Many large organizations have a standing change request team with representatives from all key organizations within the company that reviews all incoming engineering change requests and then routes them to the appropriate organization for additional review as necessary. In some organizations an engineering change order is used to document the plan for implementing the change.
Depending on the size of the change a team may be formed to manage and coordinate the entire process.
By documenting and archiving the key lessons learned, the information is available for future engineers if a similar problem is identified in the future. In this context, Change Management has the goal of transitioning your organisation from one set of business processes to a new and hopefully improved model. Besides the right technical background, I look for people who are problem-solvers and good communicators - and who’ve demonstrated resilience and adaptability.
The first and most important pillar deals with an organizations most valuable asset, its people.
This will ensure that, whatever investment is undertaken by the IT division of an organization will prove to be fruitful.
To resolve the pain area, shed off the burden and meet the global challenges in today’s world. Without changing the application, the load bearing capacity of the system can be increased by increasing the hardware capabilities in fragments.
If it does not, it is not a good idea to buy its products even if the vendor is a market leader!
How well are the features placed in terms of user interface, simplicity, availability, intuitiveness, navigation etc?
Management can have a review meeting, sit together with the lead architects, and decide the strategic stack.
To be a global leader, the organization has to always be on its toes to perform and stay competent. The benefits and the direction of management go hand in hand, if management is willing to invest. He has handled fortune 100 clients and their service delivery for projects of varied range and scope. When everyone in the party is not included in key changes then you will miss the party or not have the correct appearance for the event. Every change must be properly assessed by all the automotive engineering and quality teams to determine the impact of the change and actions required to properly implement the change and notify the customers. Additionally, if the change is being made due to a quality issue in production there will also be quarantine information and screening for the production process to ensure bad quality products do not get in the field as well as information for managing customer returns, warranty or recall related issues. What are the additional features, which could be useful in the future and which come free with the software? Industry has seen the success of implementing innovative solution in Supply Chain Management, Transportation & Logistics, Retail, Banking, Health insurance, Telecom and other domains.
He has implemented various technology stacks and worked as an Enterprise Architect for different clients.
Changes are inevitable throughout the automotive development process and it’s imperative that these changes be managed effectively with a cross-functional team of automotive engineering experts to avoid wasting time, money and resources on incorrect parts. Change management within automotive engineering provides the discipline process to implement a change properly and with the least amount of disruption. All the technology integration, collaboration software and community applications deployed internally will prove useless unless there is a fundamental shift in the way employees think, behave, interact with one another and communicate.
It creates the product and service sector with more user-friendly approaches and provides a rich user experience. Engineering Change Management is a crucial role in the automotive industry that helps to maintain order during the flurry of changes that occur in a vehicle’s life cycle.


These change management initiatives have to be driven by organizational leadership and practiced at every level in the organization. Google is competing against Microsoft on web based solution by providing Web 2.0, AJAX technology, search engine, gmail, talk, Google maps and the latest web based spread-sheets. It is also important to know, whether those features are useful to your organization and what is the extra cost you are paying to get those new features. Moreover, the best ideas (and biggest supporters) will often come from operational teams out in the field.Change Management FrameworkHaving a conceptual framework to visualise the process and activities is a big help. Companies should have their Lead Enterprise Architects evaluating technologies all the time and seek their advice and suggestions.
Therefore the implementation and support of the latest Oracle technologies there relies on people with in-depth product knowledge, experimentation and ingenuity. This means that leaders must not only talk about changing the organization but exemplify the behaviors that really do facilitate, practice and empower others to actually change.
The end result is an increase in trust and collaboration among all employees, members and volunteers at every level.
The first three stages get you to the point of deploying your solution - whereas the remaining three stages represent post-deployment activities.
It ensures that every person operating for or within the organization is consistent when performing certain tasks.
Organizations need to be smart and think long term before investing in technology applications that meet their technology and cultural requirements i.e. Organizations need to think strategically before making significant investments into technology; and consider scale, integration, support and maintenance costs, and the current suite of applications that are already deployed within the firewall. It also helps you refine the change to increase your chances of success and gaining stakeholder approval.
However, it can present a problem for technology managers who enter into the process with a full technical solution already mapped out. Most large organisations have processes to safeguard their production environments and users. Be aware that the practicalities and office politics of your organisation can make getting what you want very difficult, so be prepared to adapt as necessary. It’s all a very tedious process of jumping through hoops, meetings, and filling out documentation in the required templates - but is necessary to ensure that you can actually deploy.
He helps his clients transform their organizations to be more open, collaborative and socially proficient; with the end result of creating shared value with employees, partners and customers.
At the very least, getting Phase 1 approved and underway gets your organisation onto the right path even if it’s not perfect. This takes time, effort, and planning to manage - and usually won’t be something that you can throw together a few days ahead of your intended release. Prior to Edelman, Michael worked for Intel and Hewlett Packard in various social media marketing roles. Hence, find out these requirements early and ensure that (1) resources are allocated, and (2) these steps and lead-times are factored into your project plan. Develop Capability and CapacityThis involves building capability to plan and execute your change (or project).
Design Organisation and GovernanceThe governance and design of your project is likely to have been established already in stages 1 and 2.
Project governance is largely determined by your existing organisational standards, alongside the standard project methodology. August 6, 2012, 14 Comments on Is There A Place For Anonymous Posting Within Internal Communities? Personally, I don’t think it matters a great deal which method you use - so long as you have one.
Therefore, this stage is more about designing the mechanisms and processes to support the ongoing operations of your proposed BI solution. The method gives you a framework and set of basic checklists for managing for your project. These contractors will likely move onto other projects, and other organisations, once your deployment is complete. Therefore you need to ensure that a permanent team gets built up and put in place to maintain and extend your solution ongoing. This way, delays experienced with approvals and the recruitment process are less of an immediate issue. This means that they’re already familiar with your solution and systems prior to taking over the official support. At the end of this stage (assuming the the build and testing have been running in parallel), you should be getting close to deployment.4.
Align Individuals and TeamFrom my perspective, this stage is all about getting the new processes and organisational changes up and running effectively.
This means delivery of training and ongoing support to ensure that your users can use your solution … and that the change is working as planned. Aside from being a wealth of good suggestions, this illustrates to your user community that you’re listening and taking on their ideas. It is our goal to help enterprise professionals and the agencies and consultants that serve them with valuable, relevant and actionable news, opinion and insights related to the industry. The site will focus on industry trends, best practices and insights; as well as professional opinions from our contributors.
Manage PerformanceThis stage covers the ongoing enhancement and performance tuning which occurs in the period once the systems and processes have settled into a stable production state.6.



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