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The ability to sell change throughout the organization, often encompassing strong technical social skills. As change can create substantial resistance and criticism, a change agent must be thick skinned to face this. According to a Harvard Business Review article, a critical element to success is the personal relationships and networks that change agents have with colleagues. One thing all leaders should keep in mind as they begin a change initiative is that a period of chaos may likely ensue, whether related to poor implementation or resistance, things could appear to be getting worse before better—there will be a gap to where one wants to be.


Widespread organizational support, perhaps using a plan that has proven effective elsewhere.
Translate the solution to reflect how the change will satisfy each of their needs, especially those regarding cost, quality, service and speed. As a catalyst for producing directional change, you will be faced with the challenge of managing resistance to change. Negotiating with key players for resources, for changes in procedures, and to resolve conflict.





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