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The next step is to ensure you can  manage the necessary change ensuring you achieve a smooth transition and realise all the business benefits. At 4Sight Technology Limited we can provide project and program management skills to enable an effective implementation, and we can manage the change inherent in all business and technology projects whilst minimising risk.
Perhaps you’ve been left in the lurch by a supplier, or are experiencing business disruption as a result of a poorly implemented IT system? In 1996, John Kotter rocked the business world with his international bestseller, Leading Change. In fact, without the right culture, the 8 steps can cause more damage than if you had never followed it. Any military commander can tell you there’s a well-crafted battle plan, and then there’s what actually happens on the battlefield. Basic behavioral psychology shows us that unless a change is universally positive, it will produce an emotional response.
And where does an 8-point strategic plan include the space to process the emotions of grief? Kotter’s plan makes us feel comfortable because we think that we simply have to follow 8 steps in sequential order and then we’ll have our new initiative in place.
One of the most insidious beliefs in corporate management is that we can make people do things.
People can drag their feet in all kinds of ways, from being unproductive to outright sabotage. And if you don’t have strong people you believe in, then you have a much bigger problem than any new initiative. The True Justice System is an integrated set of programs and practices that provide the comprehensive, compassionate caring support necessary to facilitate the achievement of healthy healing.
When victims receive the comprehensive, compassionate caring that empowers them to achieve healthy healing, this has a powerful impact on the effects of violence in the entire community. Breaking the Silence Interventions allow survivors who have achieved healthy healing toshare their stories with the community.
The volunteer program is the cornerstone of the Center’s ability to provide services. It is very important for traumatized people to receive appropriate support after the sudden, unplanned changes to their lives that were forced upon them by violence. THE CTJH ACTION STEP CHANGE MANAGEMENT MODEL is a system that gently nurtures and facilitates the unfreeze-change-refreeze dynamic of healthy healing. This model is based on the social change theory of Kurt Lewin (Lewin, 1947; Schein, 1999) and on Judith Hermana€™s definition of trauma as a€?events that overwhelm the ordinary systems of care that give people a sense of control, connection, and meaninga€? (Herman, 1997, p.
New and promising possibilities are there, but when their lives have been shattered by trauma people become stuck in a no-win situation when the paralysis of fear and the natural resistance to change prevent them from adapting to the new situation in an effective way. When we are exposed to too much danger and too little protection it causes damage to all areas of life (Bloom, 2013, p. Violence and the effects of violence are a major epidemic affecting individuals, families, communities and countries. Project management is conjured up as this all conquering planning, scheduling and task orientated activity; but is it really? Projects are usually constituted when management becomes aware of a threat or an opportunity in their existing operations, which results in some change needed to the operational status quo.


Projects are filled with uncertainty, risks and unforeseen challenges – would you willingly give up your day job to partake in something labeled “Trip leaving from here and may get there”? Speakers and writers on project management are constantly on about making sure you have the right resources on your project – so shouldn’t we produce a powerful and enticing story about why a project exists.
With a desirable proposition, your project story, you now have an offer in the market and you can select the resources you want from those that want to participate. Produce that colorful project story and market your project so that people can’t resist, and want to participate. So what happens if soldiers are handed the plan without the skills or resources to deal with the inevitable situation when the train goes off the rails?  They’re dead in the water. It will provoke denial, anger, resistance, and avoidance before it finally turns to acceptance. It makes no sense, unless one is so focused on the future that they want to forget the past.  That may seem like a good intention, but letting pain remain unprocessed is the equivalent of telling someone in a hospital bed to just get up.
Your people will have lost faith in you, and the board will want to replace you with someone who can “drive it through.” But there was nothing wrong with your leadership. But if you have strong people who care about your company, what might happen if you set them free? They are guided through the healing process until they can create a victim impact statement that reveals the true effect of violence on their life and on the community.
This helps both the victims and their community to rebuild after a crisis and help them to have confidence that the criminal justice system can do more to protect them. Support group sessions are set up in such a way that they do double-duty as training sessions for volunteers. Their lives too are injured by the traumatic event, and they too need support and information to create healthy healing. It provides the support and safety needed to overcome the paralysis of fear so that shifting, changing and establishing a new equilibrium can take place (Levine, 2010). Fear, stress and feelings of powerlessness impede constructive change unless there is positive and supportive intervention.
A person who has experienced healthy healing after trauma is empowered to develop all areas of their life again: Physical, mental, social, emotional, financial, and spiritual.
Overwhelming, life-destroying acts of violence create a plague of silent pain and anger in co-victims and victims. This is not usually the kind of offer career conscious people step forward and volunteer for.
With a powerful story an identity for the project is produced that will have people drawn to the project rather than running for cover.
Ever noticed how towards the end of a successful project there are a lot more volunteers than when you started?
What is the project about?: How the project offer “appears” to a person’s senses, psychology or context. How the project offer is useful or applicable to the story of their future they live in?: People are always in stories of their future. What is the ultimate objective of the project?: People often focus on the disruption and cannot imagine the beautiful and colorful future. That’s what happens and that’s why most transformational efforts either fail or simply have luke warm results.


This is a grueling task for a survivor; it requires great courage and determination to overcome the excruciating grief and anger that are natural symptoms of violent injury. The community becomes safer, healthier, stronger and empowered to solve more of its own problems.
The experience, training, and support that survivors and co-victims receive as they work toward writing their victim impact statements also give them the knowledge and skills needed to pursue a career as a victim service provider if they choose. This system helps them to develop and navigate an individualized, trauma-informed path to healthy healing. The guidance and support it provides reduce the risk of additional loss (re-victimization), decrease the natural resistance to change, and help people to discover a personal vision of new possibilities, hope, and transformation. Like the Sanctuary Model, it is founded on the principle that healing from trauma is dependent on sharing and integration with others to receive the social support and guidance that are critical to human development and healthy healing (Bloom, 2013, p. The fear and brokenness caused by the trauma no longer keep them paralyzed and unable to live a meaningful, self-actualized life. It is the vision of The Center for True Justice and Healing that individuals, families and communities will someday experience the effects of a truer system of justice a€“ a system of justice that creates healthy healing and empowers victims and co-victims to develop stronger, healthier, more peaceful communities in which people can thrive and grow. This is where the project manager’s role is seen as producing the “plan” of how to get from the current state, to the future desired state at closure.
People need to be told what the project is, otherwise they will make up their own interpretation of what it is, which may or may not be the one that was intended.
If people cannot connect the project offer with their concerns, they would not understand the need for it. This includes their ambition, commitments, strategy, concerns, situation and capability, to name a few.
People answer this question by judging if the project offering helps them avoid unfavorable situations in their future and exploit current opportunities. The 8 steps are an attempt to process people like they are part of a linear supply chain management procedure. True Justice is achieved when their story becomes a testimony that enlightens both the criminal justice system and the community about the true effects of violence.
Victims are empowered and encouraged to become leaders in the organization, in their communities, and in the field of victim services.
They have a new vision for their present and future life because the traumatic memories no longer keep them hostage to the past. Kurt Lewin's Change Theory in the Field and in the Classroom: Notes Toward a Model of Managed Learning.
Similar to Peter Levinea€™s method of Somatic Experiencing (Levine, 2010), this system provides safety and support to assist traumatized people in gradually overcoming the fear and paralysis of trauma so they can shift and change, transforming the trauma and building new lives.
For example, people do not think that a threat to an organization actually could be a direct threat to them until they see the direct consequences to their concerns (like a wake-up call). Our sense of own reality and our connectedness with other people is broken; we can feel worthless, helpless, and hopeless.
As someone who has navigated this pathway, they also contribute to the resilience of their family and community.



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