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Embrace the Change that Comes with a TOS DeploymentA terminal operating system (TOS) implementation or upgrade is a major change that offers significant benefits to customer service and to the bottom line.
Taking proactive steps related to the change can help to ensure a more rapid adoption of the system and a more rapid realization of the benefits from the TOS. Navis Professional Services can help to guide you through the change management process of implementing a new TOS to minimize the risk of business disruption. Stakeholder Readiness Analysis: Navis can conduct an analysis of the beliefs, needs and concerns of stakeholders related to the planned change that will help to define the change plan that needs to be put into place. Vision Definition: Navis can help terminals create a clear vision that drives a stakeholder coalition in support of the change, including goals, timing, benefits, scope and impact. Communication Planning and Execution: Navis’ communication guide can serve as a template for building a plan that clearly outlines timing, content, messages and recipients for communication related to the TOS implementation.
Custom Programs: Navis can also define a custom change management program that aligns to the key issues at your terminal. Change management outlines the steps needed to help the individuals impacted by the change to adopt it and do their jobs in the new way. The goal of change management is to help each individual affected by the change to make a successful transition, given what is required by the solution. What Project Selection Criteria Does Your Organisation Use For Your Project Portfolio Management? Do You Know That Cloud Based SharePoint Offers A Cost Effective Enterprise Approach For A PMO Tool? Do You Know That Human Capital Management Offers Great Business Benefits With Business Process Outsourcing? Would A One Page Overview of The Reasons, Value And Approach For Setting Up a PMO In Your Organisation Be Useful? Do You Know These Best Practices To Scale Agile Program Management into a Large Organisation? Would A One Page Overview of Best Practices for a Successful Data Migration Project Be Useful? Would a One Page Overview Be Useful on How Your Enterprise PMO Successfully Can Deliver Business Centric Change?
Force field analysis (Kurt Lewin force field analysis) is used in project implementations for positioning. Also this is great for helping achieve output and action focused effective business meetings. Using this tool assists us to focus on the events, processes and activities and there sub parts that lead to an output, be it a positive or negative output. RACI is an acronym that stands for Responsible, Accountable, Consulted and Informed, and is designed for identifying activities that need to be done and who has to do them. This two page RACI guide explains what are RACI charts and how to make them and there is a RACI template free for download. This one of kind set of tools contains everything you will likely need to resolve any issue related to Change Management. To receive this free download, enter your email address below and click the "Email Me" button. Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. By submitting my Email address I confirm that I have read and accepted the Terms of Use and Declaration of Consent. By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy. The tools are important for most virtual infrastructures, but they often take a backseat to backup and performance tools. The more virtual hosts and virtual machines (VMs) that reside in your infrastructure, the more important configuration reporting and change management tools become. In many cases, configuration and change management tools help enterprises predict capacity problems before they cause outages. Finally, these tools can help you prepare for disaster, pass audits and maintain regulatory compliance. VMwarea€™s vCenter Configuration Manager focuses on managing the configuration of ESXi hosts as well as the VM guest operating systems. In the examples below of third-party configuration and change management tools, note how each helps manage virtual infrastructures and then assess how useful such tools are for your organization.
Configuration and management options Embotics V-Commander is a Windows application that is typically installed on a virtual machine. In addition, V-Commander offers a self-service portal and workflow engine for a virtual infrastructure (see Figure 1). Reflex Systems LLCa€™s Virtualization Management Center (VMC) is a suite of three products that can be purchased separately. Figure 2 Reflex vProfile Configuration Management plots VM configuration changes with a graphical heat-map interface that uses color to show disparities.
On the other hand, vWatch Monitoring focuses on performance of hosts and VMs as well as on change control. Once installed and connected to vCenter, Reporter collects data about the infrastructure at set intervals. The commercial version of Reporter provides additional prebuilt reports related to capacity planning, PowerShell access and automated report delivery.
Figure 3 The commercial version of Veeam Reporter has prebuilt reports related to capacity planning. Unlike performance, backup and recovery tools, ita€™s difficult to compare change and configuration management tools against one another. On the other hand, tools such as V-Commander and Reflex VMC cost significantly more but also do significantly more for a virtualized infrastructure. Unless you have a large and growing virtual infrastructure, you may be tempted to hold off on buying these tools as long as possible. This article first appeared in the Virtualization Management Tools Buying Guide and was commissioned by the TechTarget special projects team. In creating an environment of change, tools and technology play a key role alongside controls, people and process.
The purpose of the toolkit is to enable the change team to assess the need for change and establish a strong case for it.


In this article I explore several types of tools and technology that you'll come across in the course of a change programme and explain how they can make a difference between success and failure. In an alternate scenario when the company is in the middle of a portfolio change initiative, using the readiness assessment will help you understand where you are, find any gaps or reinforce your position in the journey.
Managing change is about creating the sustained culture of responsiveness and acceptance to change. The change team needs to profile and prioritise the individual stakeholders involved who will be affected by the change as part of their action plan for maintaining sustainable relationships throughout the change lifecycle. That stakeholder profiling will also feed into the communication plan that constitutes specific actions for engagement -- daily updates for this group, monthly webinars for that group, quarterly monthly milestone reports with financials for the other group.
That the benefits of the delivered change are tracked to support the changing culture and show success for the initiative.
What's important at this stage is to have a mechanism for collecting and collating feedback to detect gaps and manage adoption. In addition, communicating and celebrating success during cultural change is equally important to ensure the people are part of the success. Frequently, change comes about by external forces, such as regulator mandates that require an organization to do something different. Because the change is due to an external variable and independent of time, a reliable and agile mechanism is needed to process the "noise" from the regulatory environment and capture information in the form of the newsfeeds from the media and relay the business-relevant information on an information centre or "dashboard." The business will need to measure the impact of the change in terms of cost and benefit. The use of a unified calendar of events will help in synchronising the teams' schedules and supporting the communications plan. The system needs to reflect the methodology to manage, sustain and audit regulatory change.
Have key messages that need to be conveyed been identified and defined in order to ensure consistent communication to the intended stakeholder groups? Deployment of an enterprise project management (EPM) solution or an enterprise resource planning (ERP) solution are instances of technology-enabled business change.
Early on when engaging with your leadership to define and communicate the vision for change, it's vital for the communication strategy to convey the importance and give the big picture within which the technology solution fits. The user acceptance test (UAT) plan document is useful for ensuring that the users feel part of the deployment and have played a role in its successful implementation. The tools you use during a change initiative will drive cost savings and sustainable improvements while facilitating change and change adoption.
As with any change, however, a variety of human factors can interfere with the successful deployment of the new systems.
This includes understanding how the TOS change will impact key stakeholders and putting mitigation and communications plans in place to quickly resolve any anticipated, or even unexpected, challenges that arise during implementation.
Utilizing traditional change management tools, our team can help assess the situation, build a shared vision and develop communication and training approaches that support all users of the system through the TOS transition. This website makes no representations or warranties of any kind with respect to the information on this website, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose.
To help you build a high performance team, to increase productivity, to make the changes you need to get results.
To help determine what aspects of the business are supporting the project, and what are the issues and forces working against it. They are a type of cause and effect diagram that provides users with a tool for visualising the causes and drivers of an outcome, or the head of the fish.
If you have read through these pages and tried using these change management tools and you are not having success with them, contact me.
Team Work: specifically when you are facing Different agendas, Disengaged Team Members, Poor communication, Team member conflict, Wrong Team Members.
This 54-slide presentation introduces 12 powerful frameworks spanning both Strategy Development and Execution. This slide deck contains everything (well almost) you would ever want to know about Change Management. To be successful in strategy implementation, a project team needs strategies to address and integrate both organizational-level and human-level elements of change. This comprehensive Change Management Methodology provides a step-by-step blueprint for change managers to successfully plan, implement and sustain change in their work environment. A document providing the key steps for conducting Stakeholder Analysis and Management to support Change Communication and Engagement activity.
If you have already downloaded my Comprehensive Guide to Change Management or my Comprehensive Guide to Change Management and ERP Implementations then most of what is in these slides is already covered in them. Although they vary in their abilities, configuration and change management tools can provide instant reports or automate report distribution on a schedule. You wona€™t be able to remember which admin added a new virtual machine six months ago or how many VMs your organization has added in the past year, but these tools will.
Some configuration reporting and change management tools can help apply those configurations.
Thus, V-Commander is a hybrid tool with a variety of functions, but it can also have a larger price tag than tools that just perform, say, reporting or capacity.
Its configuration manager focuses on auditing host, VM and vCenter con- figurations; vProfile can reconfigure those objects if needed. Although it is a performance analysis tool, ita€™s also strong in monitoring changes and fulfilling compliance and audit needs. Some are configuration-based (for the host or VMs), and some are change management-baseda€”typically for the entire virtual infrastructure. The commercial version is also part of the Veeam One suite of products, which includes Business View and Monitor.
With this data, you can run reports related to the inventory and configuration of the ESX hosts and VMs.
The best vendors offer a free version of their tools as well as tools that install quickly (even as a virtual appliance) and have real-time connections to the virtual infrastructure.
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A well-outfitted toolkit for change management will include strategy and plan documents, models, maps, spreadsheet-based templates, audit or assessment questionnaires, review checklists and dashboards. Tools can help to identify those who will be affected by an organisation's change and prioritise the stakeholders systematically. The change team needs to perform regular assessments at different stages of the change lifecycle. A detailed assessment is needed to evaluate the organisational and cultural change in the beginning as well as during execution and sustaining stages; its purpose is to indicate to company leaders what's working well for the organisation and where there are opportunities for improvement. The stakeholder profile is used as part of the communications plan to manage communications with the stakeholder audience effectively.


A communication audit at the end of each stage boundary or gateway leading to the next stage of change helps assess the communication channels and processes and ensures compliance to the plan.
A review tool will help to track sustainability and ensure change activities are embedded into operational business.
Having the right communication channels such as a news portal with a process in line with the communication plan ensures that "wins" and messages are conveyed regularly and reach the audience to keep them reliably informed of the successes from the change journey. This requires bringing people on board and creating an environment that receives, responds and adapts effectively to regulatory change. A risk assessment needs to be carried out to help measure the risks identified along with mitigation actions. The implementation of these products requires change management to ensure that the new technology is adopted by users in the business unit or wider organisation and that the transition in culture is managed seamlessly. This UAT document is driven by a "test strategy" document, which is, in turn, used as a communications toolkit to build the confidence of the users that have helped define the requirements. Tools need to work hand in hand with professional resources (such as those provided by Pcubed) and principles such as Lean and Six Sigma. As a certified project and portfolio management practitioner, he has worked on initiatives with public sector, time-to-market, manufacturing, financial services, energy and nuclear clients.
It is important to be aware of the wide variety of terminal constituents that are potentially impacted, including terminal management, employees, shippers, customers and truckers. It can start providing information on sprawl and overprovisioning in 30 to 60 minutes after installation. Some auditing tools are read-only reporting engines focused on how the infrastructure has changed over time, whereas others actually make changes in the virtual infrastructure for you. Reporter is a Windows application that installs with its own local SQL database (unless you opt to point it to an existing SQL Server instance). Diagrams of the virtual infrastructure can be exported into Visio format, and reports can be exported into Excel format.
Some configuration and change management tools not only provide reports but also force VMs or hosts into compliance. But in enterprise virtualized infrastructures -- especially those that must comply with numerous regulationsa€”having a tool like Reflex to quickly provide audit reports and enforce compliance is critical. The various tools may be accessible through a web-based interface or via single-user or enterprise applications. They can provide communication channels for conveying messages and engaging people in the change process.
These assessments will start right from evaluation of the current state of the organisation during the identification stage to checking leadership alignment and readiness of the firm for change. Areas of the assessment questionnaire could include roles and responsibilities, ways of working and a section of questions on people's behavioural traits that could impact organisational outcomes. The stakeholder management tool is employed right from the beginning stages of change and maintained throughout its execution.
The plan needs to reflect sustained communications intended to win hearts and minds throughout the change journey. A benefits tracker will help monitor and report on the value delivered by the change engagement.
A response strategy and action plan are required to accommodate types of regulation affecting the business.
The collated data can be reported, and the reporting can drive the informed decision-making process. The resultant communication plan helps those executives reach out more effectively to the user communities in different business units to explain the need for the change and winning buy-in.
By involving users with the system specifications early on in the journey and engaging with them for testing of the solution, you'll have more success with user adoption and buy-in. Sharath's advisory experience covers a broad range of services: portfolio optimization, value engineering, change management and IT transformation.
In addition, the press and public might have misconceptions about the change, causing unnecessary disruptions which slow or derail the project. Like other virtualization management apps, VMC can run on a VM in a virtual infrastructure. Throughout the execution of change during the engagement journey, change can be assessed using survey tools to gauge acceptance and review readiness levels. Throughout the execution of the change, readiness assessments can perform a "health check" of the change engagement. The channels that enable planned, targeted communications need to be timely, frequent, and relevant and have meaning for people -- the chief agents of this change. Investing in the right technology to manage and sustain change will help reduce overall risk and drive cost savings. Sharath currently owns the Knowledge Management workstream that champions thought leadership in the organization.
And dashboards can display performance indicators that measure and help users track the benefits from delivered change. The assessment constitutes a change-related questionnaire that evaluates stakeholder groups and their readiness levels with respect to change. The tool takes that recorded profile information and builds a stakeholder map that is used as a key input to the stakeholder management strategy.
Consultancy services equipped with the right tools and the abilities to use them efficiently and effectively help organisations understand, manage and sustain the journey of change.
It does this by clustering the questions into categories and allows identification of change focus areas for a particular stakeholder pool. Specific engagement activities with stakeholders will be tracked and updated by the change team throughout the delivery. The tool that builds this stakeholder map is the stakeholder management utility, which evaluates metrics such as stakeholder interest, influence and the change impact. The communications plan includes the target stakeholder groups, the key messages to be conveyed, timing and channels of communication, the source of communication and the subsequent results of the communications. It's an extremely powerful tool aligned with the communication strategy and is built in the beginning stages of the change journey to be regularly referenced throughout the programme.



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