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JavaScript appears to be disabled - most features on Can Stock Photo will not function correctly.Not a member yet? Search Can Stock Photo for royalty free illustration, royalty free clipart, digital artwork, EPS vector clip art, stock illustrations, stock images, logo icon graphics, and cheap EPS format line art drawings. The Centre for Mental Health Research develops, delivers and evaluates online self help interventions which support users' mental health and wellbeing.
This presentation will outline the rationale and operation of ehub programs, with particular focus on the many research evaluation trials which have been conducted in different settings and with different population groups, including a range of international collaboration projects.
In today’s highly competitive business environment, one of the major challenges facing contact centers is to reduce costs and at the same time offer high quality of service. According to a study conducted by Forrester, voice is still the main communication channel used by customers to get support.
The research also reveals that around 60% of customers now use self-service options to find resolutions to their queries or issues they are facing. In the next few years, more and more enterprises are expected to incorporate self-service into their overall customer support strategy to cater to the changing demands of customers.
Self-service portals help contact centers to reduce costs by releasing resources who would otherwise have been involved in offering live support to customers.
This enhances the efficiency and enables contact centers to handle higher call volumes without any need to deploy more support representatives. As per the findings of a survey conducted by analyst firm Coleman Parkes for Amdocs, customers prefer to use web self-service for support. SaaS platform Digital Service Cloud, which is built on the experience of successfully managing 10+ million service requests, helps enterprises automate support, engage customers, and generate new revenues.
Deploy Digital Service Cloud and leverage the potential of customer self-help to provide world-class tech support. Great article—it’s been wonderful to see the evolution of rich web typography in the past few years, and I feel that given the accessibility and volume of information on the web, typography will become even more important to pixelpushers.
Click the Sign Out link on the right end of the blue banner in the upper right corner of your screen.
You can review a summary of the coverage and beneficiary information for each of your dependents and beneficiaries.
Each dependent and beneficiary is listed, along with his or her relationship to you, the types of benefit that apply, and the description of each benefit. Tip!Youcan also update each dependent's personal data from this page by clicking on the dependent's name and then the Edit button. You can change your life insurance beneficiaries or personal information about your life insurance beneficiaries at any time. Note: If you are naming a will or a trust agreement as your beneficiary, please contact HR.
Click the Return link at the bottom of the page to return to the Dependent and Beneficiary Personal Information page. Note: When you have existing designations (allocations) for both primary and secondary beneficiaries, you must enter values totaling 100% in each column, even for designations you are not changing.
To see the current allocations for your beneficiaries, click the Life Insurance Beneficiaries link at the bottom of the page.
If you need to add a new beneficiary, see steps 6 though 9 of the procedure To add a new beneficiary, above.
Type the designation percentages for your primary beneficiary in the New Primary Designation fields. If you want to designate secondary beneficiaries who will benefit if your primary beneficiary predeceases you, type the designation (allocation) percentages, without percent signs, for the secondary beneficiaries in the New Secondary Designation fields. When you add a dependent or beneficiary, you must enter personal information that identifies the individual, defines his or her relationship to you, and includes contact information. Note: Not all dependents are eligible for coverage under your medical, dental, or vision plan. See Dependent Child Definition to determine whether or not your child is eligible for coverage.
Note: Because documentation is required in order to claim student or disabled status for a dependent, you must contact HR to make those entries. If the dependent or beneficiary lives at the same address as you do, click the Same Address as Employee checkbox.
If the dependent or beneficiary has the same phone number as you do, click the Same Phone as Employee checkbox. Before you can change your benefits due to a qualifying life event, you must contact the Office of Human Resources and provide any necessary documentation of the life event. If you are eligible to change your benefits, a yellow Select button will be displayed to the right of the benefits event. The Benefits Enrollment Summary is displayed, listing all the benefits that you are eligible to change. If you are not ready to submit your choices to HR, click the Finish Later button to save the elections you have made until you can return and complete the benefit enrollments.
If you are ready to submit your benefit elections, click the Submit button to send your choices to the Office of Human Resources.
When you add or change your medical, dental, or vision plan selections, you have the option to review the plan costs sorted by plan or by coverage.
On the Medical Plans, Dental Plans, or Vision Plan page, select a plan by clicking on the radio button next to the desired plan.


If you are not already on the benefit Plans page, navigate to the appropriate plan page as described in steps 1 through 4 above.
When you have entered all the dependents, click OK to return to the Benefits Enrollment Medical Plans page.
Scroll down to the Enroll Your Dependents section, and click the Enroll checkbox next to each dependent you want to enroll in the medical plan you selected. Note: If the dependent does not appear on the list, make sure that you entered the dependent's date of birth, which is required for medical, dental, and vision dependents. Click OK to return to the Benefits Enrollment page and save your selections until you submit all of your benefit selections.
Flexible Spending Accounts are expense accounts, funded by pre-tax payroll deductions, from which you can receive funds to reimburse eligible expenses.
You must expressly enroll in the Health Benefit and Dependent Care Expense Accounts every year that you want to participate; they are not carried over from year to year. On the Benefits Enrollment page, scroll down to the Expense Accounts and click the Edit button next to the account in which you want to enroll. When the selected Expense Account page is displayed, click on the radio button next to the account. Note: If you need help determining what the total pledge amount should be, click the Worksheet link to display the Flexible Spending Accounts Worksheet.
To estimate based on the total amount, enter the yearly amount in the Your New Annual Pledge field and click the Calculate button to see the estimated pay deduction.
To estimate based on the amount you want deducted from each pay, click the Estimate from Per-Pay-Period Contributions button, and enter the amount to deduct from each pay in the Estimated Per-Pay-Period Contribution field. Click the Save button, verify your selection, and click OK to store your choice and return to the Benefits Enrollment page. You may contribute to a 403(b) plan (also known as the Supplemental Retirement Plan or the Tax Deferred Annuity Plan), to provide funds for your retirement in addition to the funds provided by the Princeton University Retirement plan. On the Benefits Enrollment Summary, click the Edit button next to the 403(b) plan in which you want to enroll. On the 403(b) page, click on the radio button next to 403(b) to elect participation in this plan.
Note: If you want to contribute the maximum amount allowed, you must contact the Office of Human Resources before entering an amount. To enter a dollar amount to be deducted from each paycheck, type the amount in the Flat Amount Per Pay field. To enter a percentage to be deducted from each pay, type the percentage as a whole number in the Percent of Pay field. Click OK to return to the Benefits Enrollment page and save your elections until you submit all of your benefit selections. Supplemental Life Insurance is coverage in addition to the basic term life insurance that is provided by the University. On the Benefits Enrollment Summary click the Edit button next to Supplemental Life Insurance. On the Supplemental Life Insurance page, select a coverage level by clicking on the radio button next to the desired coverage. When you have entered all the dependents, click OK to return to the Benefits Enrollment Supplemental Life Insurance page.
Scroll down to the Designate Your Beneficiaries section, and enter percentages for primary and secondary designations (allocations) next to each beneficiary. The University provides Basic Term Life and Accidental Death and Dismemberment (AD&D) insurance at no cost to you. On the Benefits Enrollment Summary, click the Edit button next to Life and AD&D Insurance. When you have entered all the dependents, click OK to return to the Benefits Enrollment Life and AD&D Insurance page. Scroll down to the Designate Your Beneficiaries section, and enter percentages for primary and secondary designations next to each beneficiary. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
Clipping is a handy way to collect and organize the most important slides from a presentation. The researchers used brain scans to study which areas of the brain were active when volunteers read complex passages by Shakespeare, Larkin and other great writers, then dumbed down versions of the same text. And, according to the Sunday Telegraph, the experiment showed the more 'challenging' prose and poetry set off far more electrical activity in the brain than the pedestrian versions.The academics were able to study the brain activity as readers responded to each word, and noticed how it 'lit up' as they encountered unusual words, surprising phrases or difficult sentence structure. This reaction of the mind lasted longer than the initial electrical spark, shifting the brain to a higher gear and encouraging further reading.The research also found poetry, in particular, increased activity in the right hemisphere of the brain, an area concerned with 'autobiographical memory', which helped the reader to reflect on and reappraise their own experiences in light of what they had read. Prof Davis hopes to scan the brains of volunteers reading Charles Dickens to test if revisions the writer made to his prose cause greater brain activity than the original text.He is also working with the charity The Reader Organisation to establish reading aloud groups in drop-in centres, care homes, libraries, schools and mother and toddler groups. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline.
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Its suite of ehub programs can be accessed anonymously and free of charge, 24 hours a day, from anywhere.  All ehub programs are based on best available evidence and evaluated through high quality research. To maintain a fine balance between the two, self-service channels in the form of videos or DIY solutions have emerged as an ideal solution.


Around 75% of the surveyed consumers said they would use online support if the channel provided accurate information. The display shows the type of benefit, the description of your currently selected plan, and the level of coverage elected. You can also see a summary of the personal information on file for each of your beneficiaries and dependents. Click the Edit button to display all the beneficiaries for this insurance, along with input fields where you can enter the designation (allocation) percentages. Click the Edit button to display the beneficiaries for this insurance, along with input fields where you can enter the designation (allocation) percentages. If you want to designate secondary beneficiaries, you must enter values in this column, even if you are not changing the secondary designations. You can change the personal information for existing dependents and beneficiaries at any time. In the yellow field that appears when you tab out of the SSN field, re-enter the social security number.
The procedure for adding or changing your benefit selections is the same, regardless of the reason why you may enroll. The Office of Human Resources staff will then open the benefit event so you can change your selections as needed. You must return to eBenefits before the enrollment period is over and click the Submit button to process your elections. On the Submit Benefits page, if you decide that you are not ready, you can click the Cancel button to save your selections without submitting them. You will not be able to make any further changes until the next Open Enrollment period or qualifying life event. When you have selected your plan, you may also enter the dependents to be covered by the medical plan you select. Your coverage (single, employee and spouse, family, etc.) is determined by the dependents you enroll. If you are already covered by another medical plan, such as your spouse's, and do not want medical coverage through the University, select Waive. The Benefits Enrollment Medical Plans page is redisplayed showing your election, cost per pay period, and covered dependents. The Parking and Travel Reimbursement Account deductions are continued each year, unless you choose to discontinue the account. This is the maximum amount you will be able to withdraw from the account for expenses incurred in the plan year. You can estimate based on either the pay period amount you want deducted or the total yearly amount you expect to need.
The Benefits Enrollment 403(b) page is redisplayed showing your election per pay period, or your election to waive participation at this time. You can choose the amount of coverage you want for supplemental life insurance, or you can waive it. The Benefits Enrollment Supplemental Life Insurance page is redisplayed showing your election, cost per pay period, and covered dependents. The Benefits Enrollment Life and AD&D Insurance page is redisplayed showing your election, cost per pay period, and designated beneficiaries.
Resilient people have many traits in common, and these traits help them get right back in the game whenever they experience defeat. Scientists will use his work in their studies of the human brainIn the second phase of the study, the academics explored the extent to which poetry can provide therapeutic benefits.The next phase of the research is looking at the extent to which poetry can affect psychology and provide therapeutic benefit.
Our designers and illustrators provide royalty free stock images, clip art, clipart graphics, and pictures for as little as 1 dollar. Wherever possible, contact centers can automate agent-assisted support required for repetitive and predictable customer interactions with self-service portals. The survey also reveals that an online knowledgebase is a preferred medium for self-service, with 91% customers saying that they would like to use a KB if it was customized according to their requirements. Note: If you are changing plans because of a qualifying life event, you may only change dependents associated with the event.
If you want to specify the maximum allowable contribution, you must contact the Office of Human Resources before entering your election. You can also designate the supplemental life beneficiaries, who may or may not be the same as you designate for the basic term life and Accidental Death & Dismemberment insurance. However, you will need to designate your beneficiaries, who may or may not be the same as those you designated for the Supplemental Life Insurance. For example, if you had a baby, you may add the baby, but you may not add your spouse if the spouse was not previously covered.
Volunteers' brains were scanned while reading four lines by Wordsworth: "She lived unknown and few could know, when Lucy ceased to be.
It is a matter of deep versions of experience that add the emotional and biographical to the cognitive,' said Prof Davis, who will present the findings at the North of England education conference in Sheffield this week.



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