Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag.
Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.
If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. If the item was purchased by mistake we will happy to refund the purchase price excluding our cost postage and packaging as long as the item is unopened, in its original packaging and the security seals are still intact and both the packaging and item are undamaged. If you wish to return any item for a full refund, you must to do so within 7 days and at your own expense.
If your original purchase qualified for FREE Postage and Packaging and you choose to return any part or the entire order, you will be responsible for the postage and packaging cost that we incurred to ship the item(s) to you.
Please contact us within 7 days of receipt of mechandise for agreement prior to returning the item.
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