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Effective spoken communication requires being able to express your ideas and views clearly, confidently and concisely in speech, tailoring your content and style to the audience and promoting free-flowing communication. Making a speech in front of an audience: presenting your message in an interesting way, structuring your presentation, using audio-visual aids effectively and building a rapport with your audience.
Use appropriate body language yourself: face the person with an open, attentive posture and maintain good eye contact (look at the speaker a lot, but don't stare all the time), smiling and nod your head from time to time. Good listening builds a rapport and understanding with the speaker and allows them to freely express their views. Poor listening makes assumptions, creates resistance and hostility, demotivates the speaker, inhibits their development and creates dependence on the listener.
These reflect back what the speaker is saying in other words to clarify understanding: you paraphrase and repeat back key points. They show you're listening carefully and checks you are understanding correctly what they are saying allowing the speaker to confirm or correct your feedback. People with a musical quality to their speech (a big variation in pitch and rhythm called prosody) tend to be more empathic. Empathy means being open to the ideas of others and sensitive to their values and feelings: trying to see things from the other person's perspective. Be prepared to disclose your own feelings and beliefs to encourage others to do the same: be open with other people. Limit the gathering of information, fail to explore possibilities and get overly simple answers. These can sometimes be good for analysis but may demotivate the interviewee from talking.
They require longer, more detailed detailed answers, produce more, better quality information and open up possibilities. They help the person crystallise their thoughts and help you to understand their views, feelings and attitudes. These delve more deeply into the interviewee's answers, and allow you to dig down to reach the important information. These are hypothetical questions These questions are used precisely because it's impossible to work out your answer beforehand, thus it tests your ability to think quickly, and reason logically. The university of the present is hypermodernised and characterised as diversified, liquefied, globalised, edgeless, marketised and technologised. While I am open to the initial nature of an assignment, I am decidedly disposed that it be so oriented as to at least partially incorporate the experience enjoyed heretofore and that it be configured so as to ultimately lead to the application of more rarefied facets of financial management as the major sphere of responsibility. Ask yourself exactly what you want to gain from the conversation: a lack of clarity can lead to confusion and poor decisions. Define the problem and then move the focus to the solution: separate the points that relate to the problem and those that relate to the solution. Give feedback in private if at all possible, it's insensitive to do this in front of others.
Stick to a single clear issue, don't pack in too much criticism as this can be disheartening. There are two types of people who don't say much: those who are quiet and those who talk a lot. You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you. If you are recieving feedback youself, try to accept it in a positive and non-defensive manner.


Is given immediately: not hours or days later when neither of you can remember what happened. May be delayed: by the time it is given, the person may have forgotten what you are talking about.
Being able to say sorry if you have done something wrong, but in an assertive rather than a passive way. A study at the University of Utah found that if you ask someone why he is friendly with someone else, he’ll say it is because he and his friend share similar attitudes. Researchers at the University of Arizona & Washington University tracked conversations of 79 students.
The happiest subjects spent 70% longer talking than the unhappiest ones, which suggests that “the mere time a person spends in the presence of others is a good predictor of the person’s level of happiness”.
The authors suggest that adding five substantive conversations to your weekly social calendar could boost your spirits dramatically.
A good conversation makes a difference; something useful happens and it has a satisfying conclusion.
Our opinions and feelings are denied: we feel under attack, ignored, patronised, put down and threatened.
Research found that what you say about others reveals as much about about you as the person you are describing.
Students who rate their peers positively were found to be trustworthy, nice, enthusiastic, happy, kind-hearted, courteous, capable and emotionally stable. Those with negative opinions of others were more apt to be disagreeable, antisocial and narcissistic and were more likely to be depressed and to have personality disorders. Here are answers to the sort of question you might get on application forms or at interview to test your communication skills.
Can you give me an example of a time when you have had to argue your case and convince another person of its merits? Before I went to see the bank manager, I drew up a cash flow forecast to show how I would economise through the rest of the year & how much I would still need to spend on essentials. The bank manager was very impressed with my figures and let me have a larger overdraft than I'd expected!
I have been involved with the Parent-Teacher Association at the local primary school since my elder son first started there.
Teamworking skills Interactive exercise and tips for group work exercises in assessment centres. You are most welcome to link to these pages but should not use content in other ways without our permission. I acknowledge the privilege of being alive in a human body at this moment, endowed with senses, memories, emotions, thoughts, and the space of mind in its wisdom aspect.
Research suggests that asking for help with something (within reason) makes you more liked by the person you ask! We each occupy our own private world and never completely know what's going on inside other people's minds.
Often, they reflect the opposite view to the real view of the questioner and can lure out any hidden prejudices you may have. This is more likely to elicit a considered response and doesn't put the other person on the defensive. Identifying and developing strengths is more effective than focusing too much on negatives.


Get quickly to the point, don't have long and embarrasing introductions, although starting with some genuine praise based on what the person has actually done will help (see the praise sandwich below). If someone is not sure that they are able to do something, give them encouragement if you think they can do it.
But if you actually quiz the two of them on their attitudes, you’ll find out that what they actually share is similar activities.
The atmosphere should feel comfortable: like plants, conversations need good ground to take root and flourish.
People who talk about good news tend to cheer people up whereas people who always talk in negatives tend to depress the people they are talking to! Assumption is the enemy of good communication; we assume that the other person is just like us.
A person's tendency to describe other people in positive terms is an important indicator of the positivity of the person's own personality. They reported greater life satisfaction, less depression, better grades and were more liked by others. Your words could reveal a lot about your own personality traits.” said Dustin Wood, assistant psychology professor.
I ignored the first couple of letters from the bank manager but eventually I had to meet her to explain the situation and persuade her to let me run quite a large overdraft until the end of the academic year. With my part-time job and another job in the summer vacation I managed to pay off the overdraft by the start of my second year.
The PTA organises a number of fund-raising events which have involved me in persuading people to buy raffle tickets, display posters in shop windows, donate prizes, etc.
This was agreed and we then contacted ex-pupils through mailshots based on old school registers and features in the local newspaper and on local radio.
We’re friends with the people we do things with, as much as we are with the people we resemble. It is a partnership like a dance: you respond to each other's movements and are both winners. Obviously there must be a balance, as sometimes we must talk about unhappy events, but make sure you don't do this too much.
Relationships develop through conversations where we open up and exchange details to create closeness. I won't say that I've never been in debt since because its quite hard to manage as a student, but I've never let my finances get out of control again. Three years ago, the PTA produced a book to mark the school's 25th anniversary and, as a member of the editorial committee, I helped to decide on the content and format of this book. The response was excellent and the only problem was in sifting and editing the letters we were sent. Similarities between people make communication possible, but differences make it worthwhile.



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