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A leading provider of professional management and consulting services to independent owners of self-storage facilities.
Under Executive Self Storage's third-party management, self storage facilities receive consulting services that include operations manuals, facility evaluations, due diligence studies, manager training and store audits. Executive Self Storage real estate management has developed a network of brokers, lenders, private individuals, corporations, clients and other real estate parties that are buying or may be buying self storage facilities. Due to our product experience and market knowledge, we can efficiently manage self storage properties in any U.S. Over time, we have refined our systems to allow clients to quickly and simply evaluate the performance of their properties. ESSA is at the top of its field and is regarded by the industry as one of the best self storage management companies in the nation. Operations Manuals - We offer a basic Operations Manual which contains simple guidelines on how to operate a self-storage facility, including suggestions on various job duties and how managers can best perform them. Due Diligence Studies - We have performed numerous due diligence studies and are committed to giving a potential buyer as much information as possible to help them make their decision.
When the self-storage industry first began booming in the mid-1970s, owners relied heavily on resident managers to run facilities. For at least the past decade, more and more self-storage owners have been turning away from resident-manager couples and, instead, hiring single property managers and assistants who live off-site and work 40 hours a week.
Here are a few reasons why the couples trend has been steadily cooling, and what it means for the future of self-storage management.
According to the Self Storage Association, more than 50,000 self-storage facilities were operating in the U.S. According to Garo Derian, treasurer for the New York Self Storage Association and owner of Glenmont Self Storage, new construction and climbing real estate prices have made it more difficult to expand existing facilities or open new ones. When Carol Krendl worked as a corporate trainer for National Self Storage in 1987, resident couples managed all 69 of the company’s facilities.
According to Krendl, resident-manager couples not only were hard to find, but they were also “a bit problematic.” For instance, the job tends to attract older couples who either are retired or have recently found themselves out of work. What’s more, Krendl said, the talent pool gets much smaller when owners start hunting for resident-manager couples. Finally, if a resident-manager couple decides to quit (or must be fired), the owner often is left without a backup.
Winet said he’s also seen several instances where a resident-manager spouse dies and the surviving husband or wife simply can’t handle the responsibilities alone.
For instance, electronic kiosks are making it easier for self-storage owners to install automated gates that open with a simple card swipe.
According to Derian, the industry as a whole is moving toward a more professional, corporate look, and resident-manager couples don’t seem to play much of a role in that new future. Ironically, Derian lives in house he built at his facility in Glemont, NY, along with his wife (who also works at the facility) and three children. I’m not a resident manager but the facility where I work has a house that used to be used for the resident manager and I rent that house as a regular tenant and work my more-than-full-time hours.
Storage customers often come to us in times of stress and upheaval… deaths in the family, jobs lost, homes lost or damaged.
Customers want to speak to a “real, live human” and customer service is our best plus as well as an immaculate site!
We have been Resident Managers here at our facility for 23 years and we have a wonderful employer who is expanding and it is like a family business.
Welcome.The Storage Facilitator is the modern self-storage professional's destination for useful education, intriguing news, diverse expert perspectives, technology updates, and beyond.
Get our free white paperThe Four Pillars of Profitable Self-Storage Management is an in-depth resource that empowers facility owners and managers to get more out of your business and stay ahead. The information contained herein has been obtained from third parties and we cannot guarantee the accuracy or completeness of the information.
If you aren’t actively managing your facility’s revenue, you’re leaving money on the table.

To make sure you’re holding onto that money, you should put a revenue management system in place. Mara Rodriguez, pricing analyst at self-storage operator The William Warren Group, said: “Revenue management is one thing that can make a huge difference in profitability. If you can afford it, Rodriguez recommends investing in revenue management software designed for self-storage operators. Deliver a small rate increase on each customer’s anniversary date, or at regular intervals such as every nine months. Be sure rate increases are based on move-in dates, and be sure to give plenty of advance notice to tenants. Anne Ballard, president of marketing, training and developmental services for self-storage operator Universal Storage Group, recommends evaluating occupancy rates in the middle of each month. From automatic overnight reporting to compatibility with Outlook, QuikStor Express has a variety of optional features that will save you time and money. Save time and human error by automatically reading tenant information from their Driver License during a move-in.
All emails sent from QuikStor Express will open and save in Microsoft Outlooka„? along with any other emails sent from Outlook™ directly. Blue Moon makes it easy to fill out and print lease forms from your computer so that you no longer have to fill out these forms by hand.
Saves time and money by speeding up the preparation and printing of lease packages and GOLDBOOK© forms.
Reduces errors by providing built-in math calculations, default settings for recurring items and charges, automatic data transfers from the main lease form to other forms, built-in error checking, and lease expiration reports.
Allows your site to automatically insert the information from a new tenants driver's license using one of the new QuikReader Three Layer Card Scanners.
Scan checks into Express and have the check & account number automatically populate during the payment.
Holly Ritchie is the Marketing Director for The Storage Group bringing with her over 7 years of Online Marketing Experience.
Joshua Management’s marketing plans can assist you with a range of programs and campaigns to introduce you to your target market. The key to maximizing your investment return is not only to incorporate marketing tactics that do generate and retain your customers, but also to exclude marketing opportunities that do not.
Customer Promotions – Develop the most effective campaigns to get the most return on your investment.
Client Retention – Keep your customers once you acquire them using self storage management best practices. We’ve built a company specifically focused on self storage consulting and development. With over 9 million square feet built, Parham Group is your go-to resource for self storage projects. We’ve also introduced cutting-edge programs from quality assurance to specific target advertising. This often meant hiring a husband-and-wife team to live in an on-site apartment or house, minding the store while also enjoying rent- and bill-free living. Winet has been advocating for this switch since he first entered the self-storage business in 1972. As a result, on-site apartments that once housed resident managers are being converted into additional storage or retail space. That year, the company tried to build another location in Fort Lauderdale, FL, but the city wouldn’t let National Self Storage include an on-site apartment. And since many of these couples aren’t coming to the table with self-storage or retail backgrounds, training and managerial oversight can be more time-consuming than it’s worth. Jones represents a client who owns several hundred units in South Dakota, and this type of kiosk guards every one of them. I am friendly with the local police and state police and as a resident of the town am involved in local things.

They like knowing someone is there to help them, coordinate with their movers, recommend local businesses that can help them. A HUGE part of customer service is actually BEING there for the customers in those extra ways.
This white paper identifies major trends and best practices in rate management, occupancy analysis, rental contracts and profit management. But if you just can’t bear the thought of plunking down money for this software, you still can rev up your facility’s revenue.
If rate-sensitive tenants move out, replace them with new tenants at appropriate market rates.
If a certain type of unit, such as 10x10s, has an occupancy rate of at least 90 percent, it’s time to raise the street rate—your advertised rate for new tenants. In addition, you should pay attention to move-in and move-out activity before and after rate increases. He first moved to Austin in 1999, when downtown Austin wasn't nearly as lively as it is today. Customize your Standard Edition to suit your business needs, or purchase Professional Edition, which includes every Express feature, for the best value.
Each marketing plan is location specific, both to the public you want to attract and the competitors you want to beat. From website advertising to one on one customer service, Joshua Management has the knowledge to cost-effectively market your store.
Your Grand Opening is the first impression your neighborhood will get of your storage facility. Seasonal and local economic factors are just a couple of considerations we can assist you in factoring into your strategy. ESSA began as a result of intense research in the industry which revealed a high demand for professional management and consulting services for independent owners of self storage. The lack of compassion for a person who loses a spouse with whom they have lived and worked side by side is just so depressing. I have customers who don’t like to be in the building alone so arrange to come when I can stay with them. It builds loyalty and brings word of mouth business your way in the best possible method… by giving back. Lite Edition, the basic standalone self storage management software, is not compatible with add on features. Only a campaign targeted specifically to your facility, competitors and clients can be cost-effective. With an 88% client retention rate, we know what it takes to make a successful self storage operation.
Executive Self Storage is your complete source for professional self storage facility management.
I know it’s a business but once upon a time in America, some businesses used to care about their employees. I have customers who come from domestic abuse and like having somewhere to store where they feel safe because of the staff, who know them and take an interest in them.
We have raised money for local charities, given students assistance in completing their community service requirements. It tells me that we’re going to go the way of the banks and other service providers where you call and push this button for English and that button for billing and that button for whatever else and nobody is going to be able to reach out to a human being to get the assistance they really need in a time of transition.

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