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Joined the Scottish Office in 1992 working on Housing and Urban Regeneration Policy, then headed up the Management of Change Unit. Appointed a member of the University Court at Stirling 2005-13 and chair of the Finance and Research Committee from 2008-2012. Dr Ian C Elliott is a lecturer and programme leader of the Postgraduate Certificate in Public Services Governance at Queen Margaret University. In addition to programme leadership Ian teaches across undergraduate, MSc and MBA programmes in subjects including operations management, economics and strategy. Ian is also Chair of Dads Rock, Scotland's only network of free playgroups for dads and kids.
Eddie Frizzell is Chair of Court at the University of Abertay,  a Non-Executive Director of the Scottish Ambulance Service, a visiting professor at Queen Margaret University and Chair of Trefoil (a registered charity in Edinburgh). Eddie is a former senior civil servant, retired from the post of Head of the Scottish Executive’s Enterprise, Transport and Lifelong Learning Department.
Eddie was, until February 2008, an external member of HM Prison Service Audit Committee (England and Wales). Carolyn Hirst is a former Deputy Scottish Public Services Ombudsman, serving a term of office from the formation of the SPSO in 2002 until 2007. Carolyn now works part-time at Queen Margaret University as a Lecturer in Ombudsman and Complaint Handling Practice, where she designs and delivers courses relating to complaints and conflict resolution.


Prior to establishing Baccus Consulting, Lynda was Head of External Affairs at Pfizer with responsibility for all aspects of External Affairs for Scotland and Northern Ireland. Before working in the pharmaceutical sector with Pfizer, Lynda spent twenty years in the NHS as a nurse and a manager and three years as Regional Manager of the Institute of Health Services Managers (now Institute of Healthcare Managers) and has a strong working knowledge of the NHS and the public sector, its successes and challenges. Leads the Scottish Parliamentary Service which is responsible for delivering all services to the Parliament and its Members. Previous roles included Chief Executive, Scottish Prison Service and Director, Locate in Scotland, the inward investment attraction agency.
From 2007-2009, he led an Independent Inquiry into the former Kerelaw Residential School, which was run by Glasgow City Council. Before this, Carolyn worked in social rented housing for nearly 20 years, latterly as Deputy Director of a Housing and Care Organisation in Scotland. Carolyn is also an independent consultant with her own business, Hirstworks, where she works as a mediator, workplace and complaints investigator, complaints reviewer, trainer, coach and independent researcher. His responsibilities in Scotland include raising awareness of the Data Protection Act and related legislation, influencing policy and practice in all organisations handling personal data and providing advice and guidance on specific data protection queries. During her ten years with Pfizer, Lynda managed a number of highly successful partnership relationships and sought to identify new approaches to policy development in her field. He has contributed to publications including two book chapters on Innovations in Financing Public Services and a peer-reviewed journal article in Journal of Education and Work.


He also served on secondment to the Foreign and Commonwealth Office as a First Secretary in the office of the UK Permanent Representative to the EU in Brussels.
She has extensive Board experience and is currently the Senior Non Executive Director of a national English Housing Association. She is currently researching the role of Alternative Disputes Resolution (ADR) in Ombudsmen schemes.
As well as workplace mediations, Carolyn works as a mediator with the Scottish Legal Complaints Commission, Edinburgh Sheriff Court Mediation Panel and the Office of the Independent Adjudicator for Higher Education, and is the mediation practice supervisor for Edinburgh Cyrenians. Ian has previous experience at the Employment Research Institute, Scottish Government, University of Edinburgh and Glasgow Caledonian University. Carolyn also works with senior staff and boards, carrying out business process reviews, governance reviews and leadership development activities.



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