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Note that this an independent site describing ITIL and is not connected with the above in any way. The Service Desk application complements the On Demand Work application and can act as the front-end for the On Demand Work application. Quantisoft's online IT surveys and online IT Help Desk surveys measure the performance and effectiveness of internal and outsourced IT resources, providing managers with the information and insight they need to increase IT performance and customer satisfaction. Semi-annual and annual online IT satisfaction surveys provide broader and more comprehensive information and insight for understanding and improving customer service performance and overall customer satisfaction levels, and for measuring performance and satisfaction trends. Incident or transaction follow-up surveys assess how customers feel about how well specific Help Desk, Deskside Support, Application Support and other service incidents were handled. These surveys provide information for immediate performance improvement actions by Information Technology management and staff, and for monitoring performance and satisfaction trends.
Our IT assessments identify strengths and weaknesses of IT staff, processes, customer service delivery, customer policies, system's performance and other pertinent issues.
The surveys also hone in on IT customers, what they are experiencing and how IT's performance is impacting them and their customers.
At a time when CIOs, CTOs and IT managers are under pressure to increase IT performance while their budgets are tightening, Quantisoft provides the solutions you need at a very affordable cost.
Most assessments we conduct include several or all of the services and functions listed below.
Information Technology problems frustrate internal and external customers and impact their productivity, their ability to sell and serve their customers, and their ability to perform their jobs effectively. Conducting assessments and taking action based on the results enables Information Technology management to be proactive rather than reactive to customers and the problems they are experiencing. IT customer surveys help to eliminate recurring and other problems, and enable Information Technology to anticipate and address problems before they become significant. Verbatim comments and suggestions provide critical actionable information and insight for achieving breakthrough results. Quantisoft has extensive experience in knowing the right questions to ask and in wording the questions effectively.

In-house and outsourced Information Technology resources are an integral part of any business today. Technology impacts your organization's ability to attract and retain customers, compete effectively, provide high levels of customer service, drive workforce productivity and much more.
Achieve breakthrough improvements in IT service attribute performance including timeliness, professionalism, courtesy, knowledge, communications with customers, problem resolution effectiveness, etc. Quantisoft's IT user satisfaction survey customers include companies ranging in size from well over 20,000 employees to middle market companies to companies with as few as 20 employees. Our customers are in a wide range of industries including manufacturing, pharmaceuticals, bio technology, health care, financial services, high tech, not for profit and other industries.
Making better IT sourcing decisions - IT User Surveys are excellent tools for making informed IT sourcing decisions. Many organizations are experiencing significant problems with both in-house and outsourced IT functions. For companies that are considering bringing outsourced services back in-house, as well as for companies thinking of outsourcing IT services, conducting an IT customer satisfaction survey is a highly effective way to assess the performance of current IT functions to identify problems and user satisfaction levels, and what needs to be done to bring performance and satisfaction up to acceptable levels.
This is an important step in deciding whether to fix the current situation or whether it may be better to change direction and move IT either in-house or to an IT outsourcing company.
In some cases SLA's are planned and in other cases IT staffing is just kept arbitrarily low due to budget or other reasons. Conducting an IT user satisfaction survey is a great way to measure the impact of SLA's and to make informed decisions about adjusting SLA's to increase IT performance and satisfaction levels.
Creating baseline IT measurements - The first IT customer survey your company conducts will provide baseline data that is useful for assessing current user satisfaction and performance levels as well as for providing baseline data for measuring progress as changes are made based on assessment results.
Whether your organization has less than 100 employees, 1,000 employees, 10,000 employees or many more than that, conducting an IT user satisfaction survey can provide an extremely fast payback.
First, taking action based on IT customer surveys can significantly improve the performance and image of IT, taking pressure off of CIO's, CTO's and other information technology managers. Beyond that, we identify ways to reduce or eliminate many costly problems that negatively impact IT customer performance, IT staff productivity and your company's customers.

Taking action based on the findings and our recommendations typically generates benefits worth many times the cost of the IT survey. IT satisfaction survey reports include graphs, tabular summary reports and comments reports for your organization overall and by demographics such as department, location, etc. Reports provided with your second and subsequent assessments include trend reports comparing data from the most recent and your previous assessments. Most of Quantisoft's customers have us analyze their survey data and prepare an executive summary report which includes comprehensive analysis of the data and comments, and preparation of a report that includes a summary of the findings and recommendations based on the findings.
Our extensive experience and expertise provides an outside, objective review that is completed quickly, saving you time and enabling your organization to start your change process as soon as possible.
Quantisoft also conducts other online employee surveys focused on assessing and increasing performance.
Securexam Remote Proctor NOW doesn't allow certain programs to be running while in the software.
If you have received a Prohibited Programs Running message, similar to the message below indicating a process isn't allowed, you'll need to stop this application(S) from running.
The Task Manager’s default interface lets you easily view and end active applications, without any clutter getting in the way.
If you have any further issues after following the steps above, please contact our Technical Support Team.
Once open look for the program running that is causing the SecureExam Remote Proctor Now not to run.
However, they really want their technology to work so well that they have no need for customer service at all.

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