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admin 19.05.2016

Running a hotel can be challenging task as you need to ensure proper return on investment, higher revenues and enough sales to keep the hotel running smoothly.
Starting a hotel is not the most difficult task but finding the right resources to make the business work, definitely is.
The job of a General Manager might look flowery but it requires a lot of work and expertise. 10AM: They walk around the property to inspect the tasks are completed without any hassles and look into the staff requirements, if any.
Managing Department Heads: The General Manager has to keep all the department heads in sync like the housekeeping managers, front desk manager, security manager and marketing manager.
Overseeing the Operations: A General Manager is required to set room rates and authorize special promotions.
Handle Guests: A General Manager is like the captain of a ship who has to resolve any kind of conflicts that arise in the hotel’s premises, ensure the operations run smoothly and make sure the guests’ complaints and feed-backs are dealt with in a professional manner.
Thus, a General Manager should be a people person and must exhibit great interpersonal and communication skills, while keeping a pleasant and patient attitude towards guests and employees. Interpersonal Skills: The candidate should be able to read, write and speak fluently in order to understand various jobs of the hotel like safety rules, maintenance instructions, training manuals and so on. Multi-Taskers: The candidate should be able to multi-task as they are required to oversee various operations like front desk, housekeeping, security, maintenance, guest relations, finances and staff development.
Multi-Talented: General Managers are required to work on computers, maintain record on spreadsheets, compose mails, be responsible for online reviews and create marketing collaterals.
Financial Skills: Managing hotel finances is a complex task that requires a lot of skills in order to avoid petty mistakes. So while hiring a candidate for the post of a General Manger, make sure that the candidate possesses the above qualities.


Elite Hotel Istanbul Taksim Taxim Istanbul has 102 rooms and suites, all rooms are equipped with bath tubs-showers, individually controlled heating and air-conditioning system, telephone at bed side and in the bathroom. The large and spacious lobby located at the entrance of the Hotel as well as the Lobby just behind it offer a comfortable environment for entertaining your guests, for business conversations and for cocktail and tea times.
With a capacity of 150 people, with its rich menu, open buffet service and pleasant atmosphere, Elite Hotel Istanbul's Breakfast Hall enables you to start the day in an energetic and robust way. Elite Hotel Istanbul situated in Taksim, at the center of Istanbul, offers the service you need to you and your guests with high quality conscious and through its professional team and advanced technological equipment. The interior design of the hotel reflects a skilful mixture of regional art and culture against the backdrop of an international environment.
A large selection of restaurants and bars provides the hotel guests with great choices for wining and dining, in addition in summer season you may have enjoyable time at our terrace bar and restaurant with amazing view. Investment on a hotel is humongous it requires right expertise and skillful professionals to handle.
You need to employ experienced resources to run the business and ensure high guest satisfaction.
While technology such as property management system handles the accounts, book-keeping, night audit reports, reservations and all the other features, the General Manager is expected to keep a track of the hotel’s report, progress and revenues every year. The GM is expected to attend to every guest that arrives in the hotel and personally assist the VIP guests.
The General Manager must have leadership qualities and knack for understanding and resolving problems.
General Managers are required to write hotel reports and mails so their communication skills should be great. The person has to fix appointments, keep a track of schedules and monitor various departments.


They need to understand how the hotel technology like the property management system, guest feedback system work in order to monitor the payroll, reservations and reports. Good management of the finances should be the bottom line of a General Manager’s responsibility. Every stage of service process from designing sitting layout to lighting design, fom setting up the sound system to creating hotel menu is being shaped based on this conscious.
Hotels have General Managers who usually are involved in running the operations, coordinating between departments, attending to guests and ensuring there are enough revenues and sales to keep the business afloat. Therefore, the manager must be able to adapt and equip himself to all the above duties in order to take the hotel business to great heights. The GM is responsible for coordinating the services between the departments and properties.
Hotel revenues and sales are two critical elements that have to be regularly monitored by the GM. He must be able to set room rates, keep a track of the hotel’s earnings, plan hotel’s budget, handle the expenses and analyze funding for the various departments. Employing inexperienced or unskilled personnel means you are putting your business at a big risk. So, you have to make sure that the person employed should be able to relate to people well; not only the guests but also the staff.



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