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28.04.2016
We use cookies to enhance your visit to our site and to bring you advertisements that might interest you. Train delays will now trigger automatic refunds - but only a tiny proportion of rail passengers will benefit. In an industry first, Virgin Trains is telling some travellers whose West Coast services are delayed by half-an-hour or more that they need not apply for compensation. Almost half of Virgin Trains arrive late, but only one in 20 runs at least half-an-hour behind schedule or is cancelled - the conditions that would trigger the payments promised under the Delay Repay policy. Virgin Trains links London Euston with Birmingham, Manchester, Liverpool, Glasgow and Edinburgh. Mark Smith, founder of the Seat 61 website, which provides impartial advice for rail travellers worldwide, said: “Good on Virgin West Coast - I hope other operators take note. Boats: Ferry passengers are entitled to 25 per cent of their fare back for a one-hour delay on a journey of up to four hours, with longer journeys in proportion. Network Rail has offered Virgin Trains time slots to run two trains a day on the route to and from London. A spokesman from Virgin said they have made no secret of the fact they want to serve more places, with Shrewsbury being one of them. Preston’s independent business community took to the train station platform as part of Small Business Saturday, to promote their wares at Virgin Trains’ largest POP-UP event to date.
Local retailers including All About Cheese, Heritage Kitchen Range of Preserves, Crossmoor Honey Farm and Made In Preston welcomed members from the Federation of Small Businesses to Preston station, introducing them to their unique produce.


Derek Jones, owner of home grown business Heritage Kitchen Range of Preserves was invited to take part in Saturday’s event as part of his ongoing relationship with the Virgin Trains’ nationwide POP-UP scheme, which will soon see him supply his range of chutneys and marmalades to Virgin Trains for on-board food services.
He said: “Preston station was a buzz of excitement on Saturday and members from the Federation of Small Businesses showed a great deal of interest in our product range. Virgin Trains’ POP-UP initiative aims to support the local businesses along its West Coast line by offering them the chance to gain extra exposure and increased footfall.  Investing ?100,000 into the scheme, as part of its pledge to back local stores, Virgin Trains will also offer entrepreneurs like Derek the opportunity to access its Talent Academy for networking groups and management classes. Nicola Griffiths, POP-UP Business Manager at Virgin Trains, commented: “Small Business Saturday was a huge success.
Previous Article Shale gas initiative receives more than 1,500 responsesNext Article Family business? Last to arrive at the mornings registration, as they couldn't find the car park, had 73 cars worth of Wacky Rally'ers (is that a term?) watch the Gloag Girls make a spectacular entrance in their fantastic pink car resplendent in their bonnets and bibs! The stipulated “Delay Repay” refund will be credited to the original payment card within three days, so long as the passenger meets some stringent conditions. The whole one-way ticket price is paid for journeys between one and two hours behind schedule. The train operator estimates that it will hand back ?2.8m in additional compensation this year to 85,000 travellers who would not otherwise claim - representing an average of ?33 each. Because the new benefit applies only to direct sales, it is expected to drive traffic to the Virgin Trains website and app. A separate franchise, Virgin Trains East Coast, runs from London King's Cross to Leeds, Newcastle and Edinburgh, but the new scheme does not apply to passengers on this line.


And for delays of five hours-plus on Eurostar, passengers get their fare refunded - and a free return trip for future use. In addition the ferry line must provide meals and accommodation if necessary, but can cap the hotel bill at €80 per person per night. He has documented the development of the local area in his Eyewitness website (1997-2005) and as a contributor to books, publications and the Manchester Evening News. We were able to really showcase the local talent and produce of the areas in which we operate.
And the journey must not involve another train operator, such as a connection at Crewe for a service to North Wales. In addition, a delay in arrival of three hours or more entitles passengers to compensation of €250-€600 - unless the airline can successfully reject the claim because of “extraordinary circumstances,” such as a strike, bad weather or air-traffic control failure. He is a high-level speaker of German and can offer photography walks and tours through the medium of German.



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