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10.11.2015
When your Internet telephone and Broadband stop working, it’s perhaps a little daunting to try and figure out if you have an internal or external line fault. Follow my easy steps below to identify if your Line Fault is inside or outside, or if your Line Fault is caused by your own equipment.
Your telephone line fault will be fixed free if the problem, or damage is just down to normal wear and tear.
If you have extension wiring, and you have the newer style master socket (has a split front panel) you can undo the two screws securing the lower plate, then carefully pull it forward and out of the way just enough to expose a second test socket. If you plug a phone in the test socket and your line is dead, just call your service provider, and they will send BT out to repair the line fault. If you plug a phone in to the test socket and things are OK, then you have a LINE FAULT ON YOUR OWN EQUIPMENT.
Some service providers charge around ?130 for the call out, and then ?70 per hour to rectify the problem.
You need a known good working phone to do the test, so if you doubt your own, borrow one from a neighbour, or test your handset in their socket. If your line is still faulty when you plug the front plate in with everything else disconnected, then you have a LINE FAULT WITH YOUR OWN WIRING and it’s time to get that screwdriver out and fix yourself, or you could call me!
This Namesco broadband speed test is so quick and easy to do, and it won’t put any stupid programs or spy ware on your computer or hurt it in any way. Telephone Preference Service TPSRegister HERE for the FREE Opt Out TPS Telephone Preference Service, to stop your telephone number being circulated amongst call centres. The BT Paragon 650 is a corded desk phone with a built in-answer phone and a wide range of advanced features that make this an ideal phone for use in small business and home offices.
Its built in answer machine has 32 minutes of recording time, and gives you  the option of using either of the two pre-recorded messages or recording your own. The handy SIM card reader allows you to instantly transfer all your contacts from your mobile phone to the BT Paragon - and acts as a back up to your mobile phone contacts. Its 4-line backlit display shows the date, time, name and number of person calling, sms messages, etc.


We provide a comprehensive database of telephone numbers that connect callers through to the customer services department at the company they wish to speak with.
Dead phone lines or blank dial tones – these are the very general problems faced by many of us. Do check all your phones to ensure that these are on the hook and all the phone cords are properly plugged in and are secured. Just unscrew and remove the 2 small screws from the main socket and slide out the bottom half face plate. Now if you are able to dial out and connect via the test socket, it means the real problem is associated with the internal wiring. And if you are not able to dial out and connect via the test socket, then the real fault is likely to be associated with the phone line itself.
Or you can also visit the BT Repair Centre page at the official BT website where you will be able to know how to identify or report or fix as well as track your entire connection faults, online.
You can also do a test to see how your line quality is for Broadband, and find out what speed you are getting. Your service provider has to maintain your telephone line wiring from the exchange, up to and including your master socket. It now becomes your responsibility and will be chargeable if you call your service provider.
Your telephone line comes in to the house using 2 cores, so if there’s a break in 1 wire, the circuit will be incomplete and your phone will be dead, however your broadband may still work, although the speed test may be low.
If you need any help you know where to come, help is here and it won’t cost you a fortune!
Back in the day when I started out as a British Telecom Engineer, this is what it felt like - 'in The Good Old Days'. The phone has a directory for up to 200 contacts, caller ID and logs the last 50 callers and last 10 numbers dialled.
If yes, then the fault is likely to be with that particular device phone and not on the entire line.


And if you had rented your phone from BT telephone, just Contact BT on 0844 800 3114 and they will deliver you a new one. This problem can be fixed by yourself or you can always contact your phone maintenance company, though they will charge you for the fixing service job, in case if your phone is not covered under any warranty period. So, it’s high time you should report the fault to your phone Service or the BT telephone service provider (in case you are using BT service). For terms and conditions, visit our terms and conditions page or alternatively the privacy policy and refund policy page. You pay rental for the telephone line, and so it’s all covered for normal wear and tear by your maintenance agreement!
You can now plug your phone, or even the Broadband router into this and see if things are OK. If your line is ok, plug each phone etc one at a time back into the sockets and check for dial tone.
It has 3 one touch quick dial memories for your favourite numbers and you can choose one of the 15 ringtones to assign to particular contacts. And if you are able to connect and make calls, then the fault is most likely to be with one of pieces of your equipment. These steps will enable you to identify the exact item which is causing the real problem.  Just read out the manual thoroughly or contact your supplier at the earliest, to fix the problem.
Bill payers must be 18 years and over and have the bill payers permission before making the call. If all you have is a master socket, then your service provider has to fix your line fault free of charge! Run my Broadband Speed Test to check everything is alright Your Broadband speed should ideally be 3 meg or above.



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