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01.07.2014
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1.4 Can I use TPG Home Phone for line rental and local calls only and choose another provider for other calls (national long distance, international, calls to mobiles)? 2.3 I currently have an active phone service at my current location however I will be moving into a new location where there is no active phone service. 2.7 Once ADSL2+ with Home Phone is installed, are there any services that will not work on my line? 2.10 Once I register for ADSL2+ with Home Phone, can I cancel the Home Phone or ADSL2+ component? 2.12 Do I need to call my current provider to cancel my existing home phone or Naked DSL (ULL) service?
2.13 How long will it take for ADSL2+ with TPG Home Phone to become active from Registration?
2.14 Will I still be able to use my current home phone service until ADSL2+ with TPG Home Phone is installed? 2.16 On the day of ADSL2+ with TPG Home Phone installation, do I need to be present at the location of the installation?
3.2 I am renting a property and I am not able to gain permission from my landlord to perform lead-in works in the premises. 3.4 TPG has advised me that I need to be home during the scheduled installation appointment time. 3.6 I was notified by TPG that an extra work or jumpering is required for the cabling in my premises. 3.7 I was notified by TPG that an extra work or jumpering is required for the cabling in my premises. 3.8 There are multiple phone wall sockets in my home and TPG only delivered the service to one of these sockets.
3.9 I currently have a phone service on the Optus Cable infrastructure with multiple functioning wall sockets. 4.5 Can I keep the phone number assigned by TPG when I no longer want to have the home phone service with TPG?
7.1 Can I keep all the same specific services and features when I change my phone company to TPG?
7.5 Will my phone number be listed in the directory when I port my number across from my current phone provider to TPG?
9.3 If I sign up for any of the premium bundles, can I downgrade my plan to the ADSL2+ with Home Phone Basic bundle plans in the future? 9.4 Can I get any of the premium bundles with the 20GB or 100GB ADSL2+ with Home Phone plans? 9.5 I am an existing TPG ADSL2+ with Home Phone bundle customer; can I get any of the premium bundles?
10.1 I am an existing ADSL2+ with TPG Home Phone customer, what should I be aware of during relocation? 11.2 Do I have to pay early termination fee if I cancel my ADSL2+ with TPG Home Phone service before the end of contract term?
TPG Home Phone is delivered via TPG’s own network infrastructure, where the call is not carried over a broadband connection but rather, like conventional telephony, is carried directly over the copper pair between the customer premises and TPG switching equipment. For homephone services, you can monitor your actual usage (in near real time), bar outbound calls of various types, and make use of other spend management tools, all via the My Account section of the TPG Website at no charge. Currently porting of your existing number is only available to customers whose current phone service is owned by Telstra, Optus, AAPT, Primus or Powertel. If you don't have an active phone line to make or receive calls at the location where you have nominated to have ADSL2+ with TPG Home Phone installed, there needs to have been a Telstra phone line previously connected at your premises. In most cases you will not be required to be in attendance at the site however in some cases a site visit by a Telstra contracted technician may be needed to complete the installation. You may be required to provide the technician with access to your Network Boundary Point (see 2.15 for more details). In some cases the Telstra technician is able to complete the installation without needing your assistance or contacting you. Installation appointments that are required to be rescheduled due to you not being in attendance when required will result in additional charges.
You can choose to reschedule the site visit within 3 working days of the scheduled date without a rescheduling cost.
You will be responsible for arranging and paying for any cabling (if required) beyond the network boundary point (see 2.15 for more details). TPG will provide you with a new phone number unless you qualify to transfer your existing active phone number at your current location to your new location where ADSL2+ with TPG Home Phone will be installed.
Yes it is possible to transfer your existing ADSL2+ service to an ADSL2+ with TPG Home Phone bundle plan.
Once logged in, eligible customers will be shown an option for upgrading to our ADSL2+ with TPG Home Phone plans. On the day of the upgrade, you will only experience a short period of up to 2 hours internet downtime. If you had opted to churn your current phone number to TPG Home Phone, this will normally take a further 3 - 4 working days after which you will be able to receive phone calls. If you do not wish to keep your current number, TPG will assign a new number for you and inform you via email of this number once the upgrade has taken place. If you currently have an active phone service with (and are directly billed by) Telstra, Optus, Primus, AAPT or Powertel, upon registration we will do preliminary checks to see if you qualify to take your current phone number to your new location. If you qualify you will be asked to provide your current account number found on your last bill.
Complex Products are non compatible services that may be active on an active phone service on which ADSL 2+ with TPG Home Phone is to be installed. Only customers who are converting their active Telstra phone service at their current location to ADSL2+ with TPG Home Phone need to ensure they do not have any complex products on the line when they submit their application. If you have the latest Foxtel set top box, you can purchase and download programs using the Ethernet connection in the set top box to connect via TPG ADSL2+.
If you have the older Foxtel set top box without an Ethernet connection, program purchase through your landline will not work with TPG Home Phone. TPG will coordinate the transfer of your copper phone line onto TPG infrastructure you will.
Once ADSL2+ with TPG Home Phone has been installed, it would be advisable to contact your current provider to ensure you do not receive any further bills.
Please note: if you are also porting your existing phone number to TPG, do not cancel your phone service until the number has been ported. After you have submitted your application, ADSL2+ will be activated in approximately 10 working days but can take up to 20 working days in some cases.
If you had nominated to receive or will receive a new number at registration time, your Home Phone will be activated at the same time as your ADSL2+.
However if you had nominated to port you number across to TPG, we will start the porting process as soon as your ADSL2+ has been activated. All incoming calls to your number will be diverted to the TPG Voice Mail system for your retrieval. Porting of your number will normally take a further 4 - 5 working days, however can take up to 30 days to complete if problems are encountered.
Your current phone provider needs to be one of the following: Telstra, Optus, AAPT, Powertel or Primus. Porting of your number will normally take a further 4 - 5 working days after ADSL2+ has been activated, however can take up to 30 days to complete if problems are encountered. While your number is being ported, you will have access to make outgoing calls from your new location. You will be able to receive phone calls at your old location up until your number is ported to TPG. Your phone service must not be cancelled until it is successfully ported to your new location where ADSL2+ with TPG Home Phone has been installed. If you have chosen to receive or will be receiving a new number from TPG, when your TPG ADSL2+ service is activated, your current phone service will be disconnected and your TPG Home Phone service will be activated.
If you have chosen to port your existing Telstra number to TPG, when your ADSL2+ service is activated, your current phone number will be ported to TPG.
If the number nominated for porting is on either Optus, AAPT, Primus or Powertel networks, porting of your number will normally take a further 4 - 5 working days, however can take up to 30 days to complete if problems are encountered.
You will receive incoming calls at your new location as soon as your number has been ported to TPG.
If you have Naked DSL (ULL) with another provider you can apply to have your service transferred to ADSL2+ with TPG Home Phone with minimal downtime.
If you have an active phone service and ADSL2+ with another provider at your current location and wish to register for ADSL2+ with TPG Home Phone, you do not need to cancel your ADSL2+ service prior to registering with TPG. Once ADSL2+ with TPG Home Phone has been installed, it would be advisable to contact your current providers to ensure you do not receive any further bills. If you are in the process of moving to a new location and currently have an active phone service with ADSL2+ with another provider at your current location, this does not effect your ADSL2+ with TPG Home Phone installation at your new location even if you are porting your phone number from your current location to your new location. If you are converting your existing active phone service at your current location to have ADSL2+ with TPG Home Phone installed or you wish to transfer your existing Naked ADSL (ULL) service, then you don’t need to be home.
If you apply with an inactive phone line (no dial tone on the line and you cannot make or receive calls), in most cases you will not be required to be in attendance for the installation.


If you have applied for ADSL2+ with TPG Home Phone, we will deliver your service to the network boundary point of that Premises. ADSL2+ installation ETA is normally 10 working days from the time of registration submission. This is a unique 10 digit number which is associated with your current service provided by your current service provider. Providing this number is OPTIONAL however if you wish to provide this at the time of registration, you may need to contact your current provider. If you cannot provide this number at this time, we will on your behalf try to seek this however this process may take an extra 2-3 working days. If you currently have an active telephone service and were asked for this ULL Identifier, you need to contact your current phone provider.
Lead-in issue means that there is currently a capacity problem with the copper phone lead-in cables into your premises or there may not be any existing lead-in cables into your premises. If TPG has notified you that there is a lead-in issue and you do not wish to proceed with installation or if you are renting and unable to get permission from your landlord to perform lead-in works, you may cancel your application and we will not charge you any cancellation fee. Unfortunately this means you cannot go ahead with the installation of TPG ADSL2+ with Home Phone Bundle. If you wish to reschedule an installation appointment with TPG, please let us know at least 3 working days before the scheduled appointment. Additional charges will apply as specified in the ADSL2+ with Home Phone Additional Pricing page.
We will do an internal investigation with the technician that was scheduled for your installation appointment. If you have applied for ADSL2+ with TPG Home Phone and you live in an apartment or a unit, we will deliver your service to the network boundary point of that premises. Our staff will offer you to organise an appointment with a qualified TPG field technician to do this cabling work for you.
If you reside in a standalone house, TPG is responsible for delivering the service to one wall socket. If you wish to have the service delivered to other wall sockets, charges of up to $200 may apply depending on the nature of the cabling job.
You are entitled to a discounted price of up to $100 if you are on either 18 or 24 month contract with TPG. Yes, when registering for ADSL2+ with TPG Home Phone, currently TPG is able to transfer phone numbers that currently belong to the following networks: Telstra, Optus, AAPT, Primus and Powertel. Transfer of phone number is currently offered to customers who have a telephone service that is directly billed by one of the above providers. If you are converting your existing phone service to ADSL2+ with TPG Home Phone which is on the Optus, Primus, AAPT or Powertel networks, you will need to provide your current Account Number provided by your current phone provider.
Providing an incorrect Account Number may result in delays with the porting process and lengthen the period in which you will not be able to receive any incoming phone calls. If you have an existing phone number which is on the Telstra network, you will not be required to provide your Account Number unless you are porting your number from your current location to your new location where an active phone service does not exist. If you are converting your existing Telstra phone number at your CURRENT location to ADSL2+ with TPG Home Phone, yes diversion service is provided while your number is being ported to TPG. Diversion services are unfortunately not available when porting phone numbers from other potential networks like Optus, AAPT, Primus and Powertel or when porting phone numbers from your old location to your new location. If you had provided a mobile number at registration time, we will also send you an SMS notification.
Yes, as soon as your copper pair has been installed on TPG infrastructure, your ADSL2+ service will begin to work and you will be able to make outgoing calls from your TPG home phone. TPG's call rates are extremely competitive, making TPG Home Phone a low cost, high quality service.
Monthly access charges (include ADSL2+ monthly charges and Home Phone monthly charges) are billed monthly in advance. Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups.
Your directory listing (if any) from your previous provider may or may not be carried across to TPG.
Please follow the instructions below to register your existing TPG phone number in the Directory Listing.
Optional voice add-on is a feature which adds various included calls to your ADSL2+ with Home Phone Basic Bundle plans.
New customers have the option to select the optional voice add-on at the time of registration for ADSL2+ with Home Phone Service.
If you did not activate this feature at registration time, it can be requested to be activated via Your Account once the ADSL2+ with TPG Home Phone service is active. Any calls which are not included in your voice add-on will be deducted directly from your TPG Home Phone Prepayment Outside Included Value. If you are an existing TPG Home Phone customer and you activate this feature, the add-on monthly charge will apply as of your next (and subsequent) billing cycle renewal (which happens 7 days before the end of your billing cycle). For Example: An existing ADSL2+ with Home Phone customer's monthly billing cycle runs from 24 July to 23 August. You can check the start and end date of your billing cycle on your Home Phone Usage page by logging into Your Account. In the example below, the current call charge month started on 29 June and will end on 28 July.
You can check whether a voice add-on is currently active on your Home Phone Usage page by logging into Your Account. If you have enabled the voice add-on feature at the time of ADSL2+ with TPG Home Phone registration, a separate email will not be sent. If you enabled this feature after your ADSL2+ with TPG Home Phone service is activated, you will receive a confirmation email. Please remember you can always check in Your Account if a voice add-on is currently active. The premium bundles are Unlimited ADSL2+ with Home Phone plans packaged with included calls. There is a $10 delivery fee if the included Wi-Fi Modem Router is not collected from TPG's Head Office in 65 Waterloo Road, Macquarie Park, NSW 2113.
Installation of your new ADSL2+ with TPG Home Phone at the new location will take approximately 10 – 20 working days. To minimize downtime, installation of the service at the new location can be activated before your old location is disconnected.
If your new location doesn’t have an active phone service connected, a new number will be allocated based on your new location.
We cannot relocate your ADSL2+ with TPG Home Phone service if the service is not available at your new address.
If you have less than 6 months contract remaining or are outside of your current contract, you are required to restart your contract for 6 months.
I would like the service to be delivered to all sockets or to a different socket in my home. So you can expect a high quality of service and enjoy great call rates and super fast broadband on a single connection.
TPG Home Phone is full service including line rental, local, national, international and home to mobile calls. By proceeding through the online registration, preliminary checks will be done and shown if porting is available to you.
If you are not sure, you can submit your registration and we will perform the service qualification check as part of the installation process. TPG will also advise if you are required to be in attendance at the location of the installation on this date and time frame. Once completed your home phone will be connected and you will be able to make outgoing calls.
While your number is being ported, you will have access to the Internet and will be able to make outgoing calls.
We will send you a confirmation email to notify the line check result within 3 working days from the date application is submitted. Foxtel) programs will still work however services such as voting and On Demand program purchase via your telephone line will not work.
Regular Foxtel programs use an entirely separate connection from your ADSL2+ or Home Phone connection. This is even better if you have TPG Unlimited ADSL2+ plan as you do not have to worry about your Broadband monthly usage quota when you download Foxtel On Demand programs. You do not need to contact your current provider to cancel the existing home telephone service prior to applying for ADSL2+ with TPG Home Phone. Once the service is activated your will have access to TPG ADSL2+and TPG Home Phone service.
Your billing cycle for ADSL2+ with Home Phone will begin as soon as ADSL2+ has been installed. Porting is currently available to customer on the following networks: Telstra, Optus, AAPT, Primus and Powertel.
If the number is cancelled prior to this, porting cannot be done and a new phone number will need to be allocated. You can make and receive phone calls using your current provider right up until your TPG line is being installed (which entails physical move of your existing line over to TPG infrastructure). This will take a further 3-4 working days, however can take up to 30 days to complete if problems are encountered.


You will be able to use your existing ADSL2+ service up until the day where ADSL2+ with TPG Home Phone has been installed. However in some cases, an onsite visit by a Telstra contracted technician will be required.
In this situation, we can recommend our preferred supplier to do this lead-in work for you or you can hire your own private contractor. In this situation, you may cancel your application and we will not charge you any cancellation fee. If we find that the technician missed the appointment, we will offer you to reschedule the installation appointment at the earliest time possible without any additional charge. Any wiring that is missing to connect to the other side of the MDF (the ?B? side) and into the building is the customer?s responsibility and requires a technician. We will endeavour to assist you if you wish to have the service delivered to a different wall socket or to multiple wall sockets in your premises, however additional charges may apply depending on the complexity of the internal wiring in your premises. After we install TPG Home Phone at your premises, your other wall sockets may not work if you previously had a phone service on the Optus Cable infrastructure. It is currently not available to customers who have a phone service being billed by a reseller.
If you choose or will be given a new phone number by TPG, TPG will assign a new DID phone number to you based on the address you will have installed ADSL2+ with TPG Home Phone.
If you have chosen to receive or will be receiving a new number from TPG, your phone number will automatically be assigned to you based on the address you reside. When voice mail is deposited, you will receive an email notification with the wave file attached. You will be able to call your local TPG Voice Mail Gateway number and listen to your message. All standard features can be configured through the Home Phone Service Control Panel in Your Account.
If you have local or national calls included in your plan, call forwarding is included as part of your plan as explained below.
TPG will not list your number by default, however customers may choose to list the number in the directory by logging into Your Account section after their account with TPG is active. These add-ons are available on a rolling month-to-month basis which means you can enable or disable them each month.
Note that optional voice add-ons are not available for Extra and Premium Bundles customers. This feature will be active from the date that your ADSL2+ with Home Phone service is activated. You will be able to make the included calls as of the beginning of your new billing cycle (that is 7 days after the add-on charge has been applied). The customer enables the Oz Talk feature before 16 August (at least 7 days before the end of the current billing cycle).
If you wish to disable your add-on feature on your next monthly billing cycle, your request must be submitted before your billing cycle renewal (7 days before the end of your current monthly billing cycle).
Once your ADSL2+ with TPG Home Phone service has been activated, you will be able to make the included calls.
In the email you will be reminded when the add-on monthly charge will apply and from what date it is expected that you would be able to make the included calls. If you wish to have included calls with your 20GB or 100GB ADSL2+ with Home Phone plans, you can enable an optional voice add-on feature.
If your new location does already have an active phone number on Telstra’s network, you can choose to bring this number across to TPG.
The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
TPG Home Phone includes line rental and it allows you to make local, national, 13 and 18, mobile and international calls. Customers must not preselect to another carrier or use the TPG Home Phone service to make override calls on a third party network.
If we find that you do not have a spare copper pair into the Premises, you will be advised by email notification and the order will be cancelled. If the line check is successful, you will need arrange to have these complex services removed within 3 days and reply back to the email we sent to confirm. If you have the latest Foxtel set top box, you can purchase programs using the Ethernet connection in the set top box to connect via TPG ADSL2+. Any calls made from your old location, charges will be applied by your current phone provider. In the meantime your incoming phone calls will be diverted to TPG Voice Mail for voice mail deposit and your retrieval. If this is the case, you will be advised of this date and installation time frame via email within 4 working days of payment being successfully processed. You will also be advised if you are required to be in attendance on this day and time frame.
Please note that you are responsible for any charges incurred if there is any extra work required in relation to the lead-in such as trenching or digging.
TPG can arrange for a field services technician to do this for you for an additional charge. However there may be some specific services on your existing line that are incompatible with TPG Home Phone. If you request to disable your add-on feature less than 7 days before the end of your current monthly billing cycle, it will only be disabled on the monthly billing cycle after your next one. You can make phone calls directly through your existing phone sockets with standard analogue or POTS (1900 numbers are not supported). Your current phone service must not be cancelled until the number has been ported to your new location where ADSL2+ with TPG Home Phone has been installed. We will advise you of a general window of 8am - noon or 1pm - 5pm in which the technician may need to gain access to your Network Boundary Point (See 2.17 "What is my Network Boundary Point?").
Please note you will need an application that can play wav files, for example Windows Media Player. Oz Talk will be active as of the start of the next billing cycle (24 August) and customer will be able to make the included calls. If the customer had only enabled Oz Talk on 20 August (less than 7 days before the end of the current billing cycle), Oz Talk will not be active on the next billing period. TPG will only charge $10 for Oz Talk on the billing period renewal after the next, and Oz Talk will only be active on 23 September.
And obviously users can restrict access by navigating the (far from) simple privacy settings.
How to Reset a VTech Phone With Bluetooth Can Your Parents Check Online What Pictures You Send on an iPhone? How to Improve Bluetooth Range With Bluetooth technology integrated in everything from mobile phones to car audio systems, it is no difficult task for unauthorized hackers to gain access to your device.
If another person can eavesdrop on your call, you might unwittingly reveal sensitive information that can compromise personal and digital security. To prevent eavesdropping on your Bluetooth devices, take steps to protect your connection and limit access. The Better Business Bureau recommends that you change your PIN from the default option, which is often "0000." Instead, use a PIN that is at least eight characters long. The location of the setting varies by model and manufacturer; on Epson printers, for example, it is located in the "Bluetooth Settings" area of the "Setup" menu.
The fastest way to increase security and prevent eavesdropping is to turn Bluetooth off and set your devices to be undiscoverable. Although it will take a few more seconds each time you want to connect a device, you will prevent access to your Bluetooth device any time it is not in use. At that point, they are actively searching for other devices, which makes it easier for eavesdroppers to gain access.
Search Security recommends that you avoid pairing Bluetooth devices in crowded public spaces like coffee shops or train stations. When the manufacturer discovers a vulnerability, it will usually release a software update to patch the problem. To ensure that your devices are equipped with the strongest protection, the Better Business Bureau recommends that you install security updates as soon as they are released. View Article Stay on Trend This Fashion Season Explore a range of deep greens with the year's "it" colors. View Article Explore Angelina Jolie's Favorite Color See if her signature black pairs well with your personal style.
View Article References Search Security: How to Prevent Mobile Phone SpyingBetter Business Bureau: Use Bluetooth? Protect Yourself from Hacking ScamsEpson: Setting the Bluetooth Passkey (Set BT PIN Code) About the Author Elizabeth Smith has been a scientific and engineering writer since 2004.
How to Improve Bluetooth Range Quizzes: Test Your Knowledge Test Your Wordsmith IQ How Good of a Friend is Your BFF?



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