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Please enter at least one email addressYou are trying to send out more invites than you have remaining. Best Cell Phone & Service Reviews – Consumer Reports is great image for your collection and this design is free to use with high definitions resolution. Current Verizon customers with annual contracts can keep their plans or switch over to one of four new options. The data can be shared between as many as 10 devices, but customers must pay a flat monthly fee for each mobile device connected to the plan. One allure of annual contracts was that customers could buy subsidized phones, paying $200 for a new iPhone instead of full cost. At at investor conference earlier this year, Verizon’s John Stratton hinted at the move, saying contract-less phones were increasingly popular with customers. Hello mates, how is all, and what you would like to say regarding this article, in my view its genuinely amazing in support of me.
Best Cell Phone & Service Reviews – Consumer Reports is part of the popular collection wallpapers. A smartphone is $20 a month, tablets and Jetpack mobile hotspots are $10, and connected devices like smart watches are $5. Now if they can’t afford to pay for a new phone, customers can use the carrier’s payment plan to pay off a new device in monthly installments over two years. Here you can find some new design about Best Cell Phone & Service Reviews – Consumer Reports for your current screen resolution.
I cannot express how insanely aggravated I am with Verizon Wireless right now, and I am SICK AND TIRED of having to spend countless hours of MY time resolving problems caused by THEIR REPS and THEIR EQUIPMENT. You can download this as nice desktop wallpaper by right click and save as into your computer. I have been with Verizon for 10 years, spend OVER $300 per month on my service, and repeatedly feel like I am not worth their effort to keep happy.In Dec 2014 I bought and activated an Ellipses tablet.
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I tried several levels of tech support and EVERYTHING they asked me to do, and finally came to the conclusion that the tablet simply does not work, and a replacement was not going to do any better. I asked to be let out of the contract for the service SO I COULD BUY A NEW TABLET AND ACTIVATE A NEW LINE, but that was not an option. After deciding that my next step was to cancel all 5 lines of service because Verizon would not let me out of a $10.00 per month charge, an escalation rep agreed to discount one of my lines of service to cover the tablet access fee.
PERFECT resolution, I havena€™t used the Ellipses tablet since, and I immediately went and activated another tablet and LOVE IT! I was told that if I did so, my charge for that line would drop from $40 to $30 per month, but I would lose my discount from the previous issue, thereby wiping out the resolution to the previous issue and costing me more per month. There was no reason to do thata€¦ I can just lock his apps on his smart phone, so I told the rep NOT to make any change.On Jan 25, I looked at my bill, and saw that the plan HAD been changed, the discount HAD been removed, and my sona€™s smartphone (which he typically only texts from) could still text, but could not make or receive calls. I started a chat online with a rep, who got the phone placed back on the account, and told me the billing would be corrected the next day.
I did so, and was told that the discount could not be applied, and the best they could do was give me a 1-time credit.
I explained that the credit would not work because of the way I account for my mobile service expenses, and the chat rep stated that was the only option.

I advised I would call in, and upon doing so, was helped by a VERY NICE rep who understood exactly what I wanted, agreed that my request (which boils down to simply reversing what the rep did on Jan 15 that they were told NOT to do) was certainly appropriate, but advised that she did not have the ABILITY to meet my request, and the best she could do was to submit a trouble ticket to try to have the issue resolved by another department.I asked if anyone had the ability to resolve the issue today, and she advised that a supervisor had more capabilities than she does. The supervisor advised that she did not have the ability to add the discount since it was not in the system, and she could only submit a billing trouble ticket as well, which would take 48-72 business hours to resolve. When I started to VERY calmly express my frustration that ONCE AGAIN I had to spend my time trying to resolve an issue caused by one of THEIR reps, I got no more than 5 words into my first statement when the call a€?disconnecteda€?. Why does Verizon not see the value in one-call resolution and empowering their reps or AT LEAST their supervisors? WHY does Verizon not see the value in a 10-years A customer who spends over $300 per month on their service?
I TRULY wish that their customer service was as good as their technology and network (all-in-all) but it is NOT, and it is the lack of empowerment of their customer service reps and the constant mis-steps and inability to resolve even the most obvious issues that is causing me to count the days until I can seriously consider moving my entire account to another provider. I immediately called customer service and spoke with a manager, who had said I should have called to verify my address a second time, and that there was nothing they could do about the two small collections from VERIZON. Ia€™ve been disputing my credit with the major bureaus over the last six years, as I dona€™t believe I should have called twice to make sure my address was updated.
Thinking I satisfied the amounts in full, I accepted that Ia€™m stuck with the collections on my credit report.
Ita€™s now time for me to purchase a house, and I found out that therea€™s a forty seven cent balance on one, and the other was never paid? And as for the other account, I have no words for the disappointment I feel towards the way VERIZON treats its customers and handles ita€™s business. This means, the VERIZON collections will be on my credit report for another 7 yearsa€”over 47 cents on one account and 101 bucks on the other. The amounts reportedly owed by Verizon are so small, they were paid when I first saw them on my credit report, and somehow during one of my disputes, VERIZON chose to report them as unpaid collections. You can be the most responsible person, and still end up with so much damage to your credit report over customer service’s incompetence. Are they outsourcing the jobs to monkeys?No matter how many times you call, you’ll never get anywhere with them. I had an old credit report that showed my accounts were paid, but my computer crashed two years ago.
I guess that’s what I get for disputing VERIZON on my credit report, it all has to be paid again, and stuck on my report for 7 more years. You are all having trouble because the sales people get paid by how many phones they sell so they hide a lot of what they know the customer will not want to hear, like activation fees, line service fees ($40 a month for Smart Phones, $20 a month for Basic phones and tablets).
So then customers call us with billing issues, because no one fully disclosed to them what their charges will really be and when I tell them, they get angry with me and take the survey, give me a low score, sometimes zero and I get called over by a supervisor and put on first notice, then second notice and then final notice. So I worked there on final notice, still telling customers the truth about their bills, trying to help with issues, being polite and courteous and empathetic, as I was told to be in training.
This, my dear people, is why you get no clear information most of the time from the Customer Service department.
Everyone is scrambling for the high survey rating an they will tell you almost anything to get that 10 on the survey. Meanwhile, the sales agents are trying to stuff as many phones as they can onto your account to get their sales quota filled. I went to a Dollar General, purchased the SAME PHONE, for a whole ten bucks, went to my friendly Verizon rep in Trenton to have my contacts and photos transferred to this new phone, and WOW, IT WORKED!
I now have NO PHONE that works, as since they ported my existing # from USCell to Verizon, that contract is done, so no service through USCell.

Emailed Sarah at the Trenton store (poor girl!), telling her I am stuck- cannot CALL Verizon to fix this issue, could she help me somehow?
Again, passed from place to place- no one knew what to do, no one had heard of such a thing before either.
Called the one star number that went through, and got yet another tech support person that had no clue- of course! It was interesting that the only thing Verizon took responsibility for, was what was said in a chat session at the very beginning of this mess. IF AT ALL POSSIBLE, GET ALL OF YOUR CONVERSATIONS RECORDED IN A CHAT SESSION, THEN HAVE THAT CHAT EMAILED TO YOU FOR YOUR RECORDS !!!!
They then turned it over to a collection agency who began trying to harass me into paying for something I don’t owe. This company is too big and cares about nothing but getting your money and will use what ever gimmick they can come up with to get it!!! When my husband (veteran) got on line, they advised they him they would have to run a credit check! I’ve been disconnected by one, send to a system of button presses by another that ended up in a dead end, and the third one sent me to sales. We cancelled 3 phone lines last year and this we had one last line that we canceled and to our surprise, Verizon canceled the Text messaging allowance that came with the contract and decided to bill us for the maximum allowed per text rate causing us to incur over $100 in text charges. This is not the first time Verizon decided to do what is good for them and put all moral and ethical standards aside.
I have never seen a US company this hungry for money and putting all resources in maximizing profits by any means or reason. I paid for monthly bills on time and expecting to use the full text allowance given to me but when I canceled service in middle of their billing cycle they decided to take away my allowance and bill me a per text rate. When I called them after 15 Minutes on wait and Press this number for this and that number for that, their rep advised me that Verizon is well protected by their fine print and that the best they can do is give me a 10% discount! Something has definitely changed in the way Verizon now handles their business and their customer service. They’re also one of two companies that have unlimited data plans and that is a plus for me. AT&T and Verizon are the two stodgy companies that still believe on wringing every last dollar we have out of us. When I found out that the Verizon wireless in my small town was a 3rd party Verizon store I was upset, since they don’t tell you that up front. For the first time in my 44 years of life I had to call this Transunion (a part of becoming a Verizon customer). I then was out of my town in San Francisco thinking this would be a REAL verizon store who could fix this.
To put salt in the wound, when i get back to my town I called again with all my new information and 2 months of foot work.

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