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Change Management Review: ITIL guided process that includes optional paths show review priority, change priority level, update change log, and send RFC to approval process. Change Advisory Board: Select CAB Members, send meeting notification, define voting logic for CAB approval, update change log, ensure required quorum of voters present, reschedule RFC review, present RFC at CAB meeting, update change log, set RFCstatus to pending, vote on RFC approval, and update change log.
Change Approved: Decide when to deploy change, add change to forward schedule of changes, appoint a change owner and update change log. Create sub-processes from dashboard.A  Once the dashboard outlined each sub-process, Tasks involved in the individual sub-processes were defined. Simpler to follow, precise instructions: By using TaskMap, all the steps in a process are in visual format eliminating unnecessary word clutter that comes with a text based manual. A customizable ITIL template improves efficiency: This ITIL Change Management template can be used and customized to your individual business needs. Time is money: The task completion time shows specific task times associated with each task. Creating a standard for best practices: The primary purpose of developing ITIL Change Management best practice process maps is to create a standard for how business is done.
Paper and storage savings: TaskMap eliminates the need for paper versions on repair information. ITIL was originally created by a UK government agency (the CCTA) and is now being adopted worldwide as the de facto standard for best practices in the provision of IT Service.

The shear size and complexity of these documents means this step was repeated multiple times in order to get a complete understanding of the ITIL process.
The high-level dashboard gives a macro view of the entire ITIL process; each Task on the dashboard was then given its own sub-process. In order to represent all the information included in the ITIL document, yet abbreviate and simplify for everyonea€™s comprehension; we created bookmarks within the source document for each task shape that might require a more in depth understanding on how to perform the task.
The creation of Task Links and exception paths might be viewed in some aspects as the most important information added to the ITIL maps. This involved created hyperlinks from each Connector to the correct Task and double-checking that each connector led to the correct Task. Once the entire map is complete and all hyperlinks are added, it is ready for web publishing. This means that all resources, guidelines and roles used to complete a process can be hyperlinked to the TaskMap. This allows the user to allocate the amount of time to each task as well as set a time goal to meet or beat. Once a best practice is outlined in a TaskMap form it can be repeated effectively, thus creating useful information which can be used to further tweak and perfect processes. With the ITIL documents being 100a€™s of pages long it is easy to define the savings created in office supplies.

Our goal in creating the process maps for the ITIL documents was to develop a systematic approach to implementing ITIL best practices. Exception paths are rarely outlined well in text-based processes, yet determining what the right thing to do when something does not go according to plan is essential to prevent bottlenecks and mistakes occurring within the process.
Each of these was in turn labeled to make it easy for the reader of web published versions of the maps. By customizing the ITIL Change Management map, it becomes a dashboard for the entire process.
By instigating these effective and repeatable best practices, we can monitor and improve upon quality, training and technology transfer, compliance and efficiency. By comparing reports to actual time values, it becomes easy to identify areas where bottlenecks and inefficiency are occurring so that effective solutions to resolve these issues are developed.
Roles, Task Link IDs, Guidelines, Resources, etc) these options can be turned off on the web-based version.
The ITIL Change Management process map reduced the size of the process to 14 pages, thereby decreasing the complexity of knowledge and increasing the value of best practices.

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