Sample of career development plan,leading change conference tucson 2013,watch bones the secret in the soil online free youtube - Step 3

12.07.2015
Provide customer assistance and innovative solutions to complex issues for clients calling for technical and billing assistance.
Use Remedy Incident Management System to resolve escalated disputes requiring further intervention and creative dispute solutions. Offer open and supportive communication to team, offering leadership and guidance within the team sharing, real-time system. Increased customer services for up to 15% of all calls as a result of offering billing evaluations and recommending new services to meet their individual needs. Answered help desk calls on rotation, employing cross-selling strategies whenever possible and following all company procedures and guidelines.
Created, developed and implemented a ticket review and feedback process for restatement agents, improving systems and efficiency. Created orientation guide for restatement staff and new agents, which facilitated helpdesk training, enabling agents to respond accurately and appropriately to clients with questions and problems.
Worked with team setting performance standards, monitoring performance and designing creative solutions to ensure compliance and high staff morale. Career Igniter offer professional resume writing services that deliver job-winning results. Below, you'll find a career change resume sample that shows you how to highlight your most relevant skills and education when making a switch to a new career.
The resume is written in combination style, which is almost always the best choice for career changers because it allows you to highlight the skills most relevant to the new job and write about them in a way that shows how they are relevant to the new job even if you developed them in your previous career. The combination format gives you a lot of flexibility to move information around on your resume so you can put the information that is most relevant to the new career at the top, where the employer will notice it immediately.


A chronological resume would highlight your past work experience, which is generally not what you want to do when you are changing careers.
A functional resume is almost never a good choice for anyone in any situation because it is missing essential information, (your work history) and employers do no trust functional resumes. The profile was used effectively to present this job seeker as a career counselor, and not a music teacher. Her skills (in the summary of skills section) are stated in a way that makes sense for the new job. You'll notice that all of the education has been included before the professional experience section because this job seeker has returned to school to make a career change, so her education is her greatest asset in the new field. Putting education first allows this job seeker to include relevant internships near the beginning of the resume so the employer can quickly see that she does have some practical experience in the field. Although this job seeker isn't looking for a teaching job, she has included all of her teaching work experience. Also, her teaching experience has allowed her to develop some skills that transfer well into her new profession, so it is helpful to include that experience while writing about it in more general terms that show how it is relevant to the new job. If you're looking for a detailed, step by step guide for writing a resume, including what to do if you're making a career change, my book, The Resume Writing Guide can help.
Applicant Tracking System SeriesNeed a refresher on all of the applicant tracking system information that's been covered in the past six articles? ATS Optimized Resume SampleIt's time to take everything I've covered in the applicant tracking system (ATS) series and pull it all together into a sample resume. Saving an Applicant Tracking System Optimized ResumeAn applicant tracking system optimized resume needs to be saved in a very specific way to ensure it is formatted correctly to avoid "choking" the ATS software.


Career Choice Guide provides free job search and career planning information written by an experienced career coach. Adhere to all company guidelines and policies and procedures while maintaining positive rapport with customer. Performed supervisory tasks whenever floor managers were out of the office, ensuring all quality standards were met and employees stayed on task.
Provided training and support to senior agents, overseeing projects to a successful end, decreasing ticket data issues by 50%.
Assessed each callers situation and connected them with appropriate department and personnel.
It is honest, stating that she is a recent graduate of a career counseling program, and doesn't try to over-state her experience, but it still makes the employer think career counselor, and not music teacher at fist glance. Although some of those skills may have been developed when she worked as a music teacher, they are not phrased in a way that makes them too specific to her previous field. It will show you exactly how to highlight your experience to make the best possible impression on employers in whichever field of work you want to pursue. Ability to effectively resolve disputes and create innovative solutions that meet the needs of the customer while still comply with company policies and procedures. Organized and results driven professional with ability to improve productivity and build cohesive teams.



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