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17.10.2015
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This entry was posted in CA Nimsoft Service Desk Cookbook on October 29, 2015 by Suzi Westmoreland. This is to inform you of the upcoming CA Cloud Service Management Maintenance Release 1 (MR1) upgrade.
For more details on this release, see the Release Information page that includes details on the new features, published fixes, known issues, and the compatibility matrix. This entry was posted in CA Nimsoft Service Desk Cookbook on November 27, 2014 by Kiran Mudumba. All other environments will be updated as part of the Summer 2014 Maintenance Release 1 schedule. You can test and begin using the service after the maintenance is complete. Should you experience any service issues, please contact CA Support immediately via phone or by opening a support case.
The system will be available, you may experience a brief interruption to your active session. Note: This fix will be applied to the APJ Trial and Production environments during already scheduled maintenance for the Summer 2014 Upgrade release on October 28 and November 1 respectively. This entry was posted in CA Nimsoft Service Desk Cookbook on October 24, 2014 by James Bauman. We would like to inform you that standard system maintenance related to network equipment upgrades has been scheduled by our North America Data Center provider for 19 October  2014 at 0700 GMT (3AM EDT) for 6 hours. There is no service outage expected during this time and the CA Nimsoft Service Desk 6 application will be available to customers.
Note: there will be no impact on CA Cloud Service Management application availability due to this maintenance.
We thank you for your patience and apologize for any inconvenience during this upcoming maintenance event. This entry was posted in CA Cloud Service Management, CA Nimsoft Service Desk Cookbook on September 26, 2014 by Sanjay Kumar.
This entry was posted in CA Nimsoft Service Desk Cookbook on September 6, 2014 by Sanjay Kumar.
We would like to inform you that standard system maintenance related to network equipment upgrades has been scheduled by our North America Data Center provider for 7 September 2014 at 0600 GMT (2AM EDT) for 9 hours. There is no service outage expected during this time and the CA Nimsoft Service Desk 6 application will be available to customers. Note: there will be no impact on CA Cloud Service Management application availability due to this maintenance . This entry was posted in CA Cloud Service Management, CA Nimsoft Service Desk Cookbook on September 3, 2014 by Sanjay Kumar. Watch this video to get started with the CA Cloud Service Management Cookbook and the other Cookbooks that CA Technologies Information Services offers. This entry was posted in CA Nimsoft Service Desk Cookbook on June 16, 2014 by James Bauman. Are you searching for information about how to perform CA Nimsoft Service Desk Workflow Management tasks? If you answered Yes to this question, see the section Workflow Management on the CA Nimsoft Service Desk documentation wiki.
Our new wiki provides another option for accessing technical information about CA Nimsoft Service Desk.
If you would like to contribute to authoring an article for Flipboard, please contact James Bauman.
This entry was posted in CA Nimsoft Service Desk Cookbook on April 17, 2014 by James Bauman. A CA Technologies anunciou o lancamento do CA Nimsoft Service Desk 7 (NSD), a mais recente versao da sua principal solucao de service management em modelo SaaS.


O CA NSD 7 garante todas as potencialidades de IT service management com uma experiencia de utilizador intuitiva que capacita mesmo quem nunca tenha utilizado um sistema de service management, a requisitar servicos de TI e iniciar a resolucao de problemas sem ter tido qualquer formacao.
Como uma verdadeira solucao SaaS multicliente, o CA NSD 7 permite que as organizacoes de todo o tipo alcancem os seus objetivos de service management sem investimentos de capital.
O CA NSD 7 disponibiliza ainda workflows baseados no ITIL, dinamicos e altamente configuraveis, que aceleram o atingimento de resultados, reduzem os custos de propriedade e tornam mais facil as organizacoes de TI a adicao e a implementacao de alteracoes a medida que tal se torna necessario, para uma melhoria continua das operacoes. A integracao do CA NSD 7 com o CA Nimsoft Monitor simplifica ainda mais toda a Gestao de Servico, integrando os alertas do ambiente de TI a incidentes, facultando assim a equipa de service desk, de forma imediata e em contexto, dados criticos da infraestrutura. O CA NSD 7 permite que os clientes escolham subscricoes mensais baseadas em licencas de utilizadores nomeados ou concorrentes. In the Nimsoft Service Desk, all the alarm attributes will be shown in the incident’s Symptom description and Symptom details fields. When the operator in the Nimsoft Service Desk has managed the incident and changed the status to closed, the nsdgtw will (based on the nimid) acknowledge the alarm.
The gateway supports functionality for testing the network access to the Nimsoft Service Desk, and for testing the login session on the Nimsoft Service Desk with verification of the user name and password.
If you assign an alarm to Service Desk user, then un-assign and assign it back, a duplicate incident will be created. If you have Auto Alarm Assignment turned on in nsdgtw with some filter, no alarms will be assigned in NMS.
If you already have NAS auto-operator set for certain conditions, it is recommended not to use Auto Alarm Assignment, in case both (NAS auto-operator and auto-alarm assignment) catch similar filter criteria for an alarm, it will result in duplication of incidents. If you want to create one or two additional fields used in the Incident template for alarms, you can apply user-defined fields of the type Incident.
For the Nimsoft alarm attribute nimts, you should use a user-defined field of the type Inc. You must then reflect the index used in the section incident_userdef_nimts in the HPOVSDgtw.cfg file.
For the Nimsoft alarm attribute nimid, you should use a user-defined field of the type Inc.
Ta??a‚¤a??a??a??e??a??a‚‹i??a?‹a??a??a‚?a?sa“?a‹Ye›†e–‹a§‹a?—a??a?—a?Ya€‚a?Ya? a?„a??a‚­a??a??a?sa??a??a?­!! As a tenant administrator, you can create, update, and delete organization and user records.
As the service desk administrator, you can create, update, and delete other application records that are specific to CA Nimsoft Service Desk. You can prepare the data for processing by gathering the data in the supported bulk process template. To view this article in its entirety, see How to Use Bulk Process to Import, Update or Delete Data in the Nimsoft Library. This entry was posted in CA Nimsoft Service Desk Cookbook on February 24, 2014 by James Bauman.
Service Level Management (SLM) is the process of ensuring that IT services are linked to business processes and providing detailed visibility of service. Thanks to long time Dashboard Spy reader and availability dashboard enthusiast Ken Vanderweel of Nimsoft Inc, we have the opportunity to study an extensive series of performance dashboards that monitor the availabilty of services for Amway Online.
At the front of the dashboard sequence is a clear view of Amway’s Eastern European business region and the quality of service their customers are experiencing as they interface with Amway Online services.
At the back of the stack of dashboards is an interesting business metrics dashboard that shows the health status of all sales orders channels. Dashboards By ExampleLearning how to design, implement and manage business intelligence dashboards is best done by example. Studying actual production implementations of business dashboards, enterprise reporting systems, excel dashboards and other business intelligence interfaces is the way to best leverage our collective experience. Whether you are a business intelligence developer, graphic designer, business subject matter expert, project manager, executive sponsor, information visualization expert, database administrator or dashboard user, you'll find examples of the good, the bad and the ugly. More Dashboard TemplatesJoin the Dashboard Spy email newsletter at no cost and receive a series of free dashboard templates.


Project leaders and developers have written Hubert thanking him for saving them hours of development time with his HTML templates. Note: You will receive HTML templates for your development team as well as icons and examples of great dashboard design. Summer 2014 MR1 will deploy first in your staging environment so that you can review and try out the new features and bug fixes and have an opportunity to provide feedback before the changes are deployed in your production environment. However, our Data Center provider has indicated that there might be brief connectivity issues experienced by customers connecting to services hosted in the Data Center. Spring 2014 MR1 introduces the latest features as well as enhancements to quality and performance.
US Staging will be updated at 1300 GMT and US Production will be updated at approximately 2030 GMT.  There will be a brief 30 minute outage on Staging. You can rate our wiki, like and dislike our articles, and leave comments on our wiki and let us know how it works for you.
Ao tirar proveito de atributos comuns de social media e de sites de consumo, o CA NSD 7 permite que os utilizadores finais e o staff de TI trabalhem em conjunto de forma mais rapida, mais simples e mas fiavel.
O modelo SaaS disponibiliza ainda aos MSP formas de darem resposta aos mais diversos requisitos de servicos dos seus clientes e a um custo mais baixo, atraves de um modelo de service desk partilhado. O modelo SaaS assegura ainda aos clientes um acesso imediato a todas as funcionalidades melhoradas assim que estas ficam disponiveis. You can use the bulk process feature to import, update or delete Support Groups, Roles, Categorization, Configuration Items, CI Related Contacts, and Language Catalog. Use the bulk process operation in Application Setup navigation menu to process other records. By monitoring SLAs (service level agreements) and operating level agreements (OLAs), business and technology units can talk in terms that represent a common denominator in departments that used to be world’s apart. I didn’t know what the numbers meant on the top ticker and Ken informed me that it was simply the local time in different European cities. Please note that because of the number of dashboard screens, I’ve place thumbnails in this post. Browse this hugh set of dashboard examples to find a variety of approaches and best practices.
Shrouded in mystery for years, The Dashboard Spy finally revealed himself to be Hubert Lee.
Hubert's newsletter is eagerly received by thousands of business intelligence professionals each week. O CA NSD 7 esta disponivel diretamente pelas maos da CA Technologies ou atraves da sua rede de parceiros. By using the bulk process feature, you can save time to create or update, or delete these records.
SLA dashboards can not only help visualize the data, but bring the management issues out in the open where they belong.
Join the free Dashboard Spy Newsletter for BI professionals and get free eBooks, tips, and 3 HTML dashboard templates at absolutely no cost.
A long time user experience expert known for high level consulting to major companies, Hubert has designed and implemented many of the world's most significant systems. In fact, it has the distinction of being the only song in existence about business intelligence! You can download the supported template from the Bulk Process Data option in the Application Setup navigation menu option.



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