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Ask anyone who has worked on a help desk and they'll tell you that a lot of their time is spent on solving the same problems. In order to reduce the help desk workload for online businesses and allow users to solve straightforward issues themselves, contextual answer specialist AnswerDash has announced the integration of its technology with Zendesk. The integration makes it easy for websites to display help content from Zendesk Help Center as contextual Q&A that appear on relevant objects on a web page. AnswerDash's self-service technologies allow users to get answers to their commonly asked questions in the context of existing webpages, without having to visit separate knowledge bases.
Any new questions raised via AnswerDash are automatically raised as Zendesk tickets and the answers linked back as they're solved. Dokumenten-Management mit Outlook-ahnlichen Funktionen wie E-Mail, Terminen, Aufgaben, Adressen, Projekten, Notizen und Telefonanbindung; eine Netzwerkversion ist kostenpflichtig erhaltlich.

Kommunikations-, Marketing- und Organisationslosung fur kleine und mittelstandische Unternehmen; Kontaktdatenbank erlaubt Zusatzeintrage, etwa fur Organigramme und Kampagnenbetreuung. The main aim of this project is to develop an Online Help Desk (OHD) for the facilities in the college campus. Registered users (students, faculty, lab-assistants and others) can make a request for service of any supported facilities.  These requests will be sent to the concerned people, who are also valid users of the system. The effect is that website users have access to Help Center content wherever they have questions, with just a click of the mouse and without having to type search queries. Customer service staff can sync their Zendesk articles to AnswerDash and syncing take place every 10 minutes to ensure the most recent content is available.
Links from revealed content connect users back to Help Center, making it easy to directly access full Help Center articles.

By using this system, we can automate the workflow of service requests for the various facilities in the campus of college. This system is an internet based application and it will cover various kinds of facilities like class-rooms, labs, canteen, mess, hostels, faculty club, computer center, library, gymnasium etc.

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