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Latest news releases and statements, information on spokespeople and contacts for journalists. For tablet users the easiest way to do that is via the BT Wi-fi app, which is available on Apple, Android and Windows tablets.

The first time you open the BT Wi-fi app you’ll need to enter your BT ID and password. After successfully entering your BT ID and password you’ll see a screen showing the types of wi-fi network you can use the app to connect to.
Complete the mapping tutorial and use the hotspot map to find your nearest BT Wi-fi hotspots. Designed by brothers Pio & Tito Toso for Artemide, The Eurialo Wall Light is an stunnig contemporary design. For other delivery destinations, delivery costs are calculated during checkout and will be shown to you before you complete your order. Our Price Guarantee applies to new products available from UK or Republic Of Ireland retailers.
If you wish to return goods for a refund, please contact us by email or phone in the first instance. The app will verify & save your BT ID, meaning that you should only have to enter them once.
Tap the magnifying glass and enter an address or postcode to find hotspots in any UK location.
You might want to install the BT Sport app, BT Cloud (for backups) or BT SmartTalk, so you can make free phone calls over wi-fi when in the UK or abroad. We can help you choose the perfect wall light for your lounge, or create a comprehensive design solution for your home or office - If you need us, we're here to help! We believe our prices are the best available, however, if you find any of our products offered at a lower price by another retailer - please let us know, We guarantee we will match or beat it! We reserve the right to reject any order, including orders presented as part of our Price Guarantee offer.

Whenever you are then in range of a BT Wi-fi hotspot the app will then automatically connect you. Apple and Windows users will need to leave the app, go to their wi-fi settings and connect to one of these networks. We will arrange free collection, and issue a full refund once the goods arrive back with us - it's as simple as that!
This will only have to be done once and the app will automatically connect when in range of a hotspot thereafter. It’s also important to do this if you think your BT ID username or password might have been compromised. Please note: Goods which have been used, or are no longer in their original packaging, personalised goods or goods made to your specifications can not be returned.
We can not reimburse the purchase price of goods lost or damaged in transit, consequently,  we strongly recommend that goods are fully insured during transit. This returns policy applies to consumer purchases delivered within the UK and Republic Of Ireland, and does not apply to business customers. This returns policy applies to consumer purchases delivered outside the UK and Republic Of Ireland, and does not apply to business customers.

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