As with most technical documents of this type, I wrote this because I could not find this information no matter how many Google searches I tried. This tutorial is for those of you who already have an Avaya Communication Manager and one or more Session Managers already set up – probably because you’re using Modular Messaging 6.x.
First, look at the pilot number for voicemail, you’ll probably see that it’s a hunt group pilot number. And note that this signaling group connects the Communication Manager main processor (procr) to a node name called sipmm-la. What we really want is to set up a new route with new extensions between Communication Manager and Session Manager. In the case of a single pilot number, I could duplicate the hunt group method that is already set up. So in my case, I had a spare DID number range ending in 44xx that I wanted to send over to Asterisk. Now any four digit numbers starting with 44 will route (via route pattern 90) over to my session manager. Now, I don’t know your experience with System Manager, but it seems that if I turn my back for a few weeks, the Admin password stops working and I have to reset it via SSH.
So back to Communication Manager routing: do you remember way back when I mentioned you could use the “hunt group” routing to send calls to Asterisk?
This hunt group will send calls to 2022 over to Session Manager with a dial pattern of ast-la. Once you create a regular expression in System Manager, you should see an attempt to match it in traceSM. Now when I call a 44xx extension, the Communication Manager will send it via AAR to Asterisk. This confirms that your dial request to 4498 is passing through the Session Manager over to Asterisk. Because our extensions.conf file contains the line above, the calls that come in should go to the Asterisk demo application. And if you could hear what I hear, you’d enjoy Allison Smith’s congratulations message also!
The command above causes Asterisk to launch a call to 2245 through the avayaLA peer and send the call to extension 1000. Hi, i do this as a lab in my office, just i get a Not route to determine on SM, i dont know if I’s missing somthing in asterisk or in SM, can u give me a clue?
What setting should we check to solve this issue, im from asterisk side…need the guidance to solve this in Avaya settings..
I did not register endpoints to Asterisk, but I believe I was able to call from the CLI just fine.
Aslo i get a Not route to determine on SM, The calls from CM or SM to Asterisk works great, its a sip trunk with udp tranport.
QJ – I believe the issue you are experiencing is due to the session refresh interval timer. Brilliant guide for those looking at integrating a Avaya SIP trunk to any Asterisk based platform. If you list trace the station, you should see the UDP port that it’s trying to use for audio.
Off the top of my head, I don’t know how to do it either, but your mention of no SDP in the re-invite reminded me of a problem I had between the Avaya SBC-E and a Cisco CUBE. Just to clarify – CM expects SDP in the 200 OK response and if it’s not there, then it will send a BYE?
That’s my conclusion since I tested the same scenario but for internal calls and SIP calls against an IPO. If you corral a score or more of young men into forced close proximity for any length of time, their irrepressible energy will express itself as either fractious behavior or horseplay. Also, the period of the early 1970s will be remembered as the time of counter-culture and widespread drug use.
In autumn 1972, the admin unit called Team 1 was created from the 530 Administration Company of the 3rd Armored Division, stationed in Frankfurt, Germany. As a quick aside to this story, let me mention that yours truly was responsible for enabling many of these same enlisted personnel to live off-post in apartments and get paid for it. While poring through my set of Army Regulations, I happened to run across a housing reg that established the minimum allowable square footage for permanent enlisted billeting. From our earlier residence at Drake Kaserne in Frankfurt, we both remembered this young major who was friendly to the grunts. When we got back to Kirsch Goens, we showed 1LT McLinn the authorization orders and he had to let us move out. We quickly punched two small holes in the bottom of each can with a pocket knife awl (so thata€™s what that tool is for!).
Within fifteen minutes of the heist, we were lowering the converted six-pack back down to its perch.
Then the five-pack disappeared not too long later as some passerby in the dark thought they had found a prize. One day in the office there was a big meeting of Divisional Top Brass in a room across the hallway from our office. Sp4 Dave Ramsey was walking down the hall and noticed that there was one of those fold-over locking hasps on the aforementioned door. Realizing that inserting the dinner fork through the lock ring would only invite some passerby to pull it back out again (this was, after all, the Army), he did what any admin troop would do: he made a sign. But it is still funny to imagine the look on that officera€™s face after he climbed out the window and walked back around to unlock the door.
Summer arrived in 1973, and with it came warm weather, and the need to clean up the office building. One day during that same summer while I was at the PX, I happened to notice a pack of party balloons. The remaining party balloons stayed unused in a drawer until the move to Giessen the following year. One summer night two camouflaged figures crept out into the dark carrying a large heavy box between them. The next day a certain admin group was performing soccer practice on this same soccer field when they found out the hard way that it had been mined. It just so happened that the same mena€™s room where the water balloon event occurred had extraordinary resonance. One day in the summer of 1973, I was washing up in the mena€™s room when I saw Wallace arrive in his blue VW hatchback. I waited a reasonable period and sauntered back into the office, wearing my most contrite expression.


Part of the essential kit of all soldiers at that time was a butane-lighter to ignite the omnipresent bowl of hashish. This of course resulted in everyone having to have one, and soon fiery sword fights could be witnessed that pre-dated the Star-Wars light saber by a decade. I have always thought that printera€™s ink is one of the most amazing substances ever created. Then the printera€™s ink just happened to have exactly the same patina and shade of black as military toilet seats. I used the same technique to get even with a pain-in-the-neck corporate executive in the mid-1980a€™s.
Answer: a€?YOU KNOW DAMN WELL WHO YOUa€™RE CALLING!a€? I forget the ladya€™s name right now, but she was married to a Captain and was pretty used to handling brass. It was a curious characteristic of those telephones that, even without a microphone, if you shouted loud enough, you could actually be heard at the other end of the call: there was probably a low efficiency transmission through the handseta€™s earphone speaker. Then Embury would distract McLinn for moment: call him away from the phone to provide some pertinent info (travel order number or something), and Ia€™d slip in, and put the microphone back in.
The one time we pulled it off, the two parties simultaneously picked up the phones, and then launched into their answering speeches. About this time the curiosity of a€?why did you actually place this call?a€? began to intrude very cautiously and diplomatically into the discussion. I was sitting at my desk when SP4 Dave Morgan stomped into our office area, obviously furious. Realizing that the incident was spinning into nowhere, Morgan stalked out in a huff, but not before warning me something about a€?winding up a Jimmy.a€? From then on, everyone first checked their carbons, just like looking into their typewriters.
My good office partner Sp4 Scotty Martin sat on the opposite side of our small bay, about twenty feet from me.
SP4 Goody must have heard this steady, a€?whiirrr a€“ BANG!a€? coming out of the smaller office where I was and got curious. Ia€™ve always thought that if I was ever trapped in a building with bank robbers, terrorists or that ilk, Ia€™d scan around quickly to see if there were any rubber bands and paper clips. Without fanfare, Lindsey touched a flaming match to the touch hole and there was a momentary sizzle as the charge inside the tube ignited, just like the old flintlock muskets. Perhaps more importantly, the Code of Office Conduct now required that a spitball be delivered via cannon shot. The zenith of Admin-Cannon design was achieved with a steel tube that somebody found lying around outside: obviously divine providence at work. Rather than have someone actually touch a match to the touch hole, it was deemed safer to make a rudimentary fuse using cigarette paper. Considering all of the untested features of this advanced model Admin-Cannon, one would have thought that the most appropriate testing time would be in the quiet of the evening. I had just achieved eye level with the top of my desk when 1SG Spence heaved himself upright and dashed for the doorway connecting the large bay and small bay. As one gazed out into the large bay, the record clerks were joyously operating at full capacity, while the smoke continued swirling around the left end of the bay. Since the record clerks were so determinedly carrying the air of normalcy, the Vietnam soldiers were soon up and back to normal too. Ramsey and I were just sitting around, nothing to do, and probably feeling a little frisky from the snort we had had. After what seemed like a half an hour (we were rapidly running out of space alien energy), Wallace started to stir. Around an hour later we were poking around, getting dinner ready when the door opened and in staggers Wallace. One of the jobs that a Personnel Actions Specialist had was reviewing the a€?RA Applicationsa€? of officers who had decided to make a career of the Army. Having written all the above, one might assume that ultimately, the pressure of perfection proved to be just too great: a practical joke simply had to assert itself. One day in the fall of 1973, I was paging through some old National Geographic magazine lying around somewhere. McLinn paged contentedly through the document, checking the personal info of the applicant, probably comparing the a€?Applicanta€™s data against his own personal situation. Inasmuch as no one had ever heard McLinn (or anybody) make a sound like that before; it immediately got the entire officea€™s attention.
Sometimes it is hard to distinguish between a person laughing out of control, and a person wracked with extreme anguish. I knew McLinn would need a few minutes to collect his thoughts, so I took a little powder and did a quick walk around the building. Apart from hating me, from that point on McLinn and I were tightly bound to a unique fraternity.
As a quick aside to this story, let me mention that yours truly was responsible for enabling many of these same enlisted personnel to live off-post in apartments and get paid for it.A  As Team 1a€™s Personnel Actions Specialist, I had a full set of Army Regulations, and was trying to read quickly through them so I could hasten my On-the-Job-Training.A  Why was I hastening with OJT?
We quickly punched two small holes in the bottom of each can with a pocket knife awl (so thata€™s what that tool is for!).A  Crockett finally made it back with his big bowl (a€?they kept pointing me to the mena€™s room!a€?), and we emptied the cans into it.
Then the five-pack disappeared not too long later as some passerby in the dark thought they had found a prize.A  It probably migrated all around the base, losing one can at a time. One day in the office there was a big meeting of Divisional Top Brass in a room across the hallway from our office.A  They were discussing sensitive issues and so closed the door to their meeting room. The meeting went on for what seemed like hours.A  And everyone of our gang wandered by and chuckled at that sign and the locked door, just thinking about what was surely going to happen. Nothing was said when Wallace returned after a rather lengthy time out of the office.A  It was understood that nature sometimes cana€™t be hurried. Both Wallace and Pardekooper fell out of their chairs as if theya€™d been axed.A  Ron had of course, heard the wounded moose and its final despair.
I used the same technique to get even with a pain-in-the-neck corporate executive in the mid-1980a€™s.A  The jerk didna€™t know that I had received special training in the military. There’s information about connecting Avaya Communication Manager directly with Asterisk using the H.323 channel drivers, there’s information regarding integration with the Avaya SIP Enablement Server, and I did find some information about some older versions of System Manager. Often this is the case due to the fact that Modular Messaging is now SIP based and uses Session Manager to connect to Communication Manager. Next we’ll configure Session Manager to understand a new number range and route it over to Asterisk. Naturally, it can sometimes take a while to get comfortable with the GUI or command line of new systems. Well, this is how the Avaya technicians originally set up the routing to Modular Messaging. Note that we’re creating a context for our Avaya Session Manager and adding it to the default context.
You can see Session Manager process it using the various rules in the routing engine, and you can see the INVITE passed along to Asterisk.


To send internal calls to Avaya, just create an extension match in extensions.conf to match your internal number ranges.
You now have an Avaya Communication Manager sending and receiving calls to Asterisk via Session Manager! But if i restart the SM, the calls from Asterisk to CM work great within 30 min, after 30 min , the call failed with no route message.
There is a setting, under Asterisk SIP Settings, that will allow you to increase that value. I have an SBC and the calls are neing dropped after holding them due to CM not sending SDP in re-invite.
Or even if I do want to point individual numbers, I don’t want to create hunt groups for each one – I just want the number to route over to Asterisk through AAR routing.
If I can digress for one screenshot, note that my dialplan analysis table defines all four-digit patterns that begin with 4 as extensions.
After some troubleshooting, I discovered my changes weren’t synchronizing between System Manager and Session Manager. To digress again, the PBX is sending the regular extension, but the Adaptation for Communication Manager defines several digit conversion rules to convert these to E.164 numbers. I suspect it allows the SIP header to retain the original dialed number as it is passed across.
Later you can pull this out, but for now it provides a nice way to test incoming calls by sending them to the “congratulations” demo that came with Asterisk.
However, don’t forget that you are probably sending some numbers from Communication Manager to Asterisk. In System manager, go to home->session manager->system status->SIP Entity Monitoring then click on your Asterisk entity.
In my CM, I have that set to 1200, I matched it to be the same on Asterisk, although I doubt the two play nice with this feature. I consulted AVAYA and they recommended to change that value to 0000 and everything is working fine since then. To work it well I need to force avaya use early offer or asterisk use late offer, but i don’t know how. Tracing back, the CM wasn’t putting SDP in the re-invite and of course the SM and SBC were passing it through that way. I don’t want to delete the first three digits of my 44xx extensions, so I will create a new route pattern that points to the same 91 trunk group. However, I am able to override this in the uniform dialplan table and point these to aar in the table entry above. It’s such an abstraction from the actual routing engine (Session Manager) and I don’t get a chance to use a command line.
Getting back to my rant about Session Manager, I like Asterisk because it’s completely command line and config files. If you haven’t had the chance, you can trace calls within Session Manager via a tool called traceSM.
However, my Asterisk is currently down but the entity is showing u, so I guess that’s not a good indicator. After I go back to to call-appr, CM send reinvite without SDP, asterisk reply 200 ok with SDP and send reinvite to sip phone with previouse avaya sdp (medpro). In CM 6.3 in signaling-group settings not presented Direct IP-IP Early Media (a lot of references in internet). In my case, it was causing one-way audio only with Cisco CUBEs on the AT&T IPFlex network with me.
Jeffrey Wallace and I drove back to Frankfurt to get some anonymous major to sign the authorization.A  That alone was kind of an interesting little affair. I have done this several times since then and all of my calls during replication route fine. I guess web interfaces drive me crazy for that reason – they’re a front-end to the actual magic, and I like to be closer to the soul of a PBX.
As a result of this digit conversion, the internal routing of the Session Manager uses the E.164 numbers and this is what you see when you trace.
In my case, Communication Manager is sending 44xx to Asterisk so I make sure I keep those numbers internal to Asterisk by dialing any registered SIP phones (more on this later).
If you do a traceSM in session manager (and show the call processing) you should see if the call is getting to SM and more importantly, if SM is routing it correctly. If one side is not responding to OPTION messages, it might take it out of service but I would think it happens within a few minutes, not 30. Upon entering the Army, I had originally been trained as an a€?armored reconnaissance scout,a€? a deadly profession. Chambliss and I put together a request (as allowed under the reg) to receive payment for off-base quarters: renting an apartment.
Military Academy at West Point receive their commission upon graduation, but officers who become officers by graduating through a€?Officer Candidate Schoola€? do not belong to the Regular Army until they submit a petition to be accepted: the RA Application.
When I use the traceSM utility in Session Manager, I noticed that Session Manager was not trying to find a match for this pattern. SSH into your session manager (the management interface, not the traffic interface) and login as ‘craft’.
If you check Home->Routing->SIP Entities and look a the detail for your Asterisk, what is the value for SIP Link Monitoring? I had a similar problem between the CM and MAS when calls would leave a caller application, ring a station, then go back to a mailbox I would get one-way audio.
This is when I discovered that the replication wasn’t working between System Manager and Session Manager.
If you change this to “link monitoring disabled” will it last longer than 30 min? Once I fixed the replication, the rest of the routing worked and I left this in place rather than pull it all out.
This brief memoir is a recollection of events that primarily took place at a€?Team 1:a€? an administration platoon stationed at Ayers Kaserne in Kirsch Goens, Germany. He quickly but quietly unpacked the small umbrella that he had carried disguised inside his fatigue shirt. Out in the hallway it sounded like a tuba half filled with water attempting to mimic a wounded bull moose trapped in an echo chamber. Slightly after the arrival of the electric typewriter, Team 1 received an actual photocopier.



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