This document provides step-by-step installations and integrations of CUCILync with Microsoft Lync 2010 and Cisco Unified Communication Manager. For staged approach to the Standard Edition Lync deployment, this is the minimum configuration required to run Lync.
The information in this document was created from the devices in a specific lab environment. Refer to the Cisco Technical Tips Conventions for more information on document conventions. Microsoft Lync Server 2010 communications server offers instant messaging (IM), presence, conferencing, and telephony solutions that can support enterprise-level collaboration requirements.
Cisco Unified Communication Integration (CUCI) for Microsoft Lync is a desktop integration that provides access to Cisco Unified Communications for Microsoft Lync. Cisco UC Integration for Microsoft Lync is tightly integrated with Microsoft Lync to deliver a consistent and compelling user experience while providing the benefits of increased employee productivity and collaboration, reduced infrastructure complexity, and a lower total cost of ownership (TCO). Install Active Directory Domain Services (AD DS) on a member server that runs Windows Server 2008 R2 with the Active Directory Domain Services Installation Wizard (Dcpromo.exe).
An introduction to Active Directory Domain Services appears with some points to note that you have to read. On the Window that appeared in the General tab, ensure that you add E164 Telephone number to AD Users. Launch DNS Manager and navigate to the root domain, right-click on Reverse Lookup Zone and choose the option to create New Zone in order to launch the wizard. On the Active Directory Zone Replication Scope page, choose replication To all DNS servers running on domain controllers in the forest, and then click Next. On the Reverse Lookup Zone Name page, in the Network ID field, type the start of the subnet range of your network, and then click Next. On the Reverse Lookup Zone Name page, choose IPv4 Reverse Lookup Zone, and then click Next. On the New Host wizard page enter the Name, IP Address and Check Create associated pointer (PTR) record for reverse lookup entries and click Add Host.
On the Select Server Roles page, choose the Active Directory Certificate Services check box. On the Select Role Services page, choose the Certification Authority check box, and then click Next. On the Set Up Private Key and Configure Cryptography for CA pages, you can configure optional configuration settings, which includes cryptographic service providers. In the Common name for this CA box, type the common name for this CA, as ActiveDirectory, and then click Next. On the Set the Certificate Validity Period page, accept the default validity duration for the root CA, and then click Next.
On the Configure Certificate Database page, accept the default values or specify other storage locations for the certificate database and the certificate database log, and then click Next.
After the verification of the information on the Confirm Installation Options page, click Install. Review the information on the confirmation screen in order to verify that the installation was successful. The integration of Lync 2010 and Exchange provides users with features like instant messaging (IM), enhanced presence, telephony, and conferencing capabilities of Lync within the Microsoft Outlook messaging and collaboration client. On servers that host the Hub Transport or Mailbox server role, install the Microsoft Filter Pack. Choose Typical Exchange for Server Installation for this simple deployment, and verify the path for the installation. When the Exchange Server 2010 Client Access Server role is installed, a self-signed certificate is installed automatically, primarily for testing purposes.
Microsoft Lync Server 2010 communications software and its client software, such as Microsoft Lync 2010, enable users to connect in new ways and to stay connected, regardless of their physical location. Deployment of Microsoft Lync Server 2010, Standard Edition requires the use of Topology Builder in order to define your topology and the components you want to deploy, preparing your environment for deployment of the Lync Server 2010 components, importing and publishing your topology design on the Standard Edition server, and then installing and configuring Lync Server 2010 software for the components for your deployment.
While the IM and presence features are automatically installed in every Lync Server deployment, you can choose whether to deploy conferencing, Enterprise Voice, and remote user access. Install Microsoft Silverlight, which s needed to run the Lync Server 2010 installation GUI.


Create a shared file with name LyncShare with appropriate rights such that everyone has Full Control on the Lync server 2010. Install Windows Media Format (WMF) runtime before you run the Lync Server 2010 setup and then restart the server.
After Windows Media Format Runtime is installed and the system is rebooted, proceed with the typical Lync Server 2010 setup in order to complete the installation. When Microsoft Visual C++ 2008 Redistributable Package is installed you need to choose the installation directory. The last preparation wizard you need to run is Prepare Current Domain and then click Run to start the wizard. Open Active Directory Users and Computers, expand your domain, right-click the Users container, and then click Properties. After the completion of these steps, click on Back in order to return to the Deployment Wizard. In order to collocate the mediation server, check Collocate Mediation Server role and then click Next. SQL server has already been installed on the Lync Server 2010 server and the wizard finds it automatically. In the left pane, choose Simple URLs, in the main pane, enter a URL in the field Administrative access URL. You should only have one Central Management Server, make sure it is selected in the drop-down list and then click Next. In order to finish Lync server installation, go to initial Lync Server Deployment Wizard, which is accessible now through the start menu. After you complete the Start Services task, if Lync Deployment Wizard does not show the task as completed, then go to msservices.exe to make sure that all the Lync services are started.
Once you login with your Lync credentials into the Lync Server Control Panel, it opens the Control Panel window.
Try to log into Client Lync with one of the above user credentials to make sure that login works fine. Lync 2010 delivers easy and engaging access to multiple communication modes through a single, simplified interface.
Ensure that root certificate on client is installed so that client trusts certificate from Lync. Lync server expects the phone numbers to be in E.164 format, and rejects any numbers that are not in this format.
Configure users so that each user has a phone number that can be correctly dialed within the context of your CUCM configuration.
When you place a call to a contact in Lync, the phone number is passed to CUCILYNC; CUCILYNC uses the number to call the contact through CUCM. When you display a CUCILYNC contact card, the full name and organization information comes from an LDAP search of Active Directory. When you receive a call, the LDAP connection to Active Directory is used to search for caller information to match the incoming number. CSF client can use either Enhanced Directory Integration (EDI) or Basic Directory Integration (BDI) mechanisms to retrieve contact information from Active Directory. EDI is recommended since it uses native Windows APIs and you might not need to do any further configuration and also provides significant advantages over BDI.
In order to accomplish this task you need to create Client Service Framework (CSF) Device in CUCM, which gets registered when the Call Control is connected to Lync 2010 and operates in Softphone mode. Associate End user to the Shared Line DN from the CSF and SEP Device DN Configuration page. Configure Registry Keys for CSF Client Integration—Use the Registry file in CUCI-Lync-Admin zip folder that you download from CCO for the configuration of the Registry Settings for the CSF Client Integration. TFTPServer Address—Enter the IP address or fully qualified domain name of the primary TFTP server in your Cisco Unified Communications system, and any other TFTP servers.
CTI Server— Enter the IP address or fully-qualified domain name of the primary CTIManager server in your Cisco Unified Communications system, and the secondary CTIManager server, if present.
CcmcipServer—Enter the IP address or fully-qualified domain name of the primary CCMCIP server in your Cisco Unified Communications system, and the secondary CCMCIP server, if present.
Client Services Framework accepts certificates that are defined in the keystore and self-signed certificates.


VoicemailPilotNumber— Enter the number of the voice message service in your Cisco Unified Communications system. The solution extends the presence and instant messaging (IM) capabilities of Microsoft Lync by providing access to a broad set of Cisco Unified Communications capabilities, which includes softphone standards-based video, unified messaging, audio, video and web conferencing, desk-phone control, and phone presence. The Windows UI provides two wizards that guide you through the installation process for AD DS. Open an elevated Windows PowerShell console, and run the Import-Module ServerManager command. But, as soon as the installation is finished, a real certificate should be acquired and installed. Lync 2010 and Lync Server 2010 bring together the different ways that people communicate in a single client interface, are deployed as a unified platform, and are administered through a single management infrastructure. In this example, other features are not enabled since Enterprise Voice using Cisco Unified Communications is enabled. If you issue this command, this requires permissions equivalent to the Windows server-based computers Local Administrator account. The first thing you need to do is to install Microsoft Visual C++ 2008 Redistributable Package, and then click Yes in order to proceed.
The default location is fine, or you can change the location to match your preferences and then click Install.
In Select Users, Contacts, Computers, Service Accounts, or Groups dialog, locate the Enter the object names to select. This installs a copy of SQL 2008 Express, Lync Server core installation files and creates an RTC database. This is the internal domain name in AD family domain and works well for the purpose of this installation, click Next to continue. Take a moment to go through the configuration, then go back to the original screen and click on Edit Topology. Once you click on Enable users, it brings up New Lync Server Users window where you can Add LDAP users. Cisco Unified Client Services Framework provides Cisco telephony services and next-generation media services for Cisco UC Integration for Microsoft Lync. The Directory Number DN of this CSF device needs to be shared with the Actual Device of the user. If you are using certificates, the certificate common name must match the network identifier used to access to host, that is, the IP address or the hostname. When the certificate is accepted, Client Services Framework must use the credentials of the user to sign in to Cisco Unified Communications Manager. If your network is live, make sure that you understand the potential impact of any command. Exchange Server 2010 uses a Unified Messaging certificate, which holds besides its Subject Name other names as well, called the Subject Alternative Names (SAN). In order to create one, access your DNS manager and right-click the Forward Lookup Zone for your SIP FQDN.
Here in this example the query does not list any users even though LDAP users are present so you can see none of those users are enabled. If users are using the phone on their computer to access voicemail, the pilot number comes from the voicemail pilot number associated with the voicemail profile configured on the Client Services Framework device. The second wizard is the Active Directory Domain Services Installation Wizard (Dcpromo.exe). The Cisco UC Integration for Microsoft Lync adds a Cisco UC pane at the bottom of the Microsoft Lync or Microsoft Office Communicator window. The picture shows the topology for Cisco UC Integration for Microsoft Lync Interactions with Network Servers.



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