Simon Read from the Independent believes so, as his article this week reasons the Spanish-owned company has good reasons why it’s failed and will turn things around in the coming months. Is this a response to the negative press Santander has received, being voted the 3rd worst customer service last year? I admire the clever marketing from Santander, especially as a huge F1 fan, but I also understand a mortgage should be judged ons what payments come out my pocket over the term, not how big the cash-back is for taking a mortgage with them. A response too late for many customers who have overwhelmingly rated the Spanish giant bottom in a customer service poll on Martin Lewis’ money saving site.

Just getting my account on-line took the customer service and local branch several months due to the age of my business account and lack of knowledge in the branch. No doubt about it you cant ignore the marketing power and influence Santander has on the high street. Then the queues always seem longer than any other branch in my local high street, overall if they put a slice of the marketing budget towards service, things would improve. Customer service is always top on her agenda and it is becoming large on banks too, if they want customers support in the coming months.

With checking accounts, money market savings accounts, auto loans, personal loans, online banking, mortgages, and business banking – as well as a full suite of other banking products and services – Santander Bank’s network of 9,800 colleagues is here to help you and your business. Additionally, our 675-branch network and more than 2,000 ATMs in eight states deliver convenience throughout the Northeast corridor.

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