This user guide is intended to provide users with all the information they need to select recipients, compose a message and then send the message; it also looks at analysing the responses.
Groupcall Messenger v5 is a web-based system, so you first need to ensure your computer is connected to the Internet. Your login credentials were either provided by Groupcall in the case of the Main Account Holder, or they would have been set-up by your School administrator. Allow messages to be sent that have been composed by other users without the authority to send messages. The Welcome Screen can be accessed at anytime from within Messenger v5's various pages by clicking the green Groupcall Messenger logo at the top left of the browser window. If you then wish to add more recipients from other groups you can do so by clicking on another group and again apply filters as you wish. When selecting contacts, you will see a pop up window displaying an approximate cost for the message(s) being sent.
From within Messenger v5 you can create your own groups outside of those created dynamically from your source data, allowing you to customise the filtering and add additional contacts as required. Select the appropriate contacts from your database using the steps outlined in the 'Select Contacts' section. You will then see your new group appear alphabetically in the groups list on the left side of the main screen, showing the total number of contacts within that group. If you don't see 'Delete' as an option, then your account does not have the correct role associated with it. You will then see that the group has disappeared from the list of the saved groups, indicating that it has been successfully removed.
Messenger v5 provides you with the ability to easily choose the method and the contacts to whom messages will be sent.
Simply select the method suited to your needs from the drop-down list labelled 'Send To:' above the contact selection criteria. Depending on your settings, your School Administrator may have set this to default to either "Primary Parental Contact" each time a new message is composed or to retain the setting from when anyone in your school last sent a message. If you are sending a personalised message, you want each contact to receive one message per child so any personalisation information is correct.
The Address Book is used for adding recipients who are not and should not otherwise be included in your source database. It is essential to keep data in the correct location to prevent it becoming unmanaged or out of date. To edit details for contacts which have been added within Messenger v5 and exist only in the Messenger v5 address Book, simply click on the contact name wherever you see it underlined.
To edit details for contacts from your source database, you must amend the information in your source database, not within Messenger v5. In the example above, the MIS records that Rachael is a parent of Ben, Claire, Clarissa & James.
In addition to the groups from your MIS, Messenger v5 has a number of dynamic groups that are selected based on advanced filtering to take advantage of information recorded in the MIS that changes from day-to-day (or even hour to hour!) such as those listed below.
Groups pupils that have a detention recorded in SIMS for the purpose of alerting parents that their child has a detention and the date of that detention. Messenger v5 integrates with your school MIS to produce details of those pupils who have been marked as absent as well as allowing students to be selected based on their attendance marks. You may also wish to search on a combination of attendance codes using the 'Selective Attendance Codes' option when you need greater control over criteria.
In the pop-up window, the date range will automatically be populated dependent on the option you choose (see below for more information relating to each option).This default selection can be modified as required by selecting a date from the calendar icon.
For  'today' only, the start and end date both need to be entered as the current date. This search has been designed to group together all students who are absent for the first time today so that you can message parents on the day the absence begins.
If you wish to customise the list of codes searched, please use the 'Selective Attendance Codes’ search. You can change the date range, but be aware that you should always have a range of at least one week prior to the desired end date.
This search gives you greater control over the attendance searching when the 'Quick Access Attendance Searches' are not quite what you need.
Any combination of individual marks can be selected, simply by placing a check against the corresponding mark and specifying an appropriate date range. If any other MIS adds detention recording, Groupcall will assess the feasibility to include this feature in Messenger v5 for that MIS. Messenger v5 has the ability to search SIMS* for students that have an instance of detention in a given date range and create groups based on the date of that detention. From the 'Send Message' screen click on the small arrow next to 'Detention' on the left hand side.
If there is no 'Detention' group listed on the left hand side, this means that either you are not using SIMS or that there are no detention records occurring in SIMS in the next 7 days.


Above the list of contacts you need to select the category of recipient, the message formats, the contact method and the message frequency.
When sending a detention message, it is imperative that you select "For each Student Parent combination" as the message frequency.
If a parent has more than one child in school receiving detention, they need to receive one message per student with the student's name and the date of their detention. If the student receives a detention on more than one day, their parent needs to get 1 message per occasion. Steven Abrahams should receive 1 message as Jacqui has no siblings and she is in detention only once.
Rachael Abbot would receive one message; one for Ben as he is alphabetically first in the database. She would not know that Claire, Clarissa and James had detention too and so would wonder why they had not come home on time. Steven Abrahams would receive one message; Jacqui has no siblings and she is in detention only once. In this instance Steven would be unaffected by the "Once per Parent" option, but the others would suffer.
Finally, filter the groups if you need to and continue with your message composition as normal. The token $Student Detention Date$ will allow you to compose suitable messages to inform parents of the date of their child's detention. Once you have selected your distribution list, chosen the contact method, selected the message frequency and chosen the message formats, click on Create Message where you can now begin to create your message(s). If you have parents listed with English as a second language on your MIS, you have the option to tick the 'Translate Message' option to enable Multi Language sending of SMS and Email.
If you have chosen the eLetters functionality you may like to see a PDF preview of your letter complete with Letterhead Template - this can be accessed by selecting the green 'preview' button located to the right of the text entry box. From here you can choose to send messages ‘now’ or schedule them for sending later in the day or even a date in the future!
You can now access the 'History' area of Messenger v5 to see the message status, including replies and delivery statuses as well as the resultant translations of any multi-language recipients if desired, by clicking the white 'Show Status of this Message' button. SMS and Email are widely used by both Messenger and Emerge as well as certain other Groupcall Products. If the email is not in a valid format the system will not include that address in the list. If the system encounters an error with an email address that is properly formatted, but is not legitimate (i.e. Sent to any phone number, mobile or landline, as a pre-recorded or text to speech message from Messenger v5.
By default voice messages will be sent only to contacts that do not have a mobile phone number - i.e.
Below is a brief explanation of the 3 types of message, along with some examples of that type. Please note; Open and Closed messages require an incoming SMS subscription service to be configured on your account - get in touch to arrange this. This allows your recipients to respond with free text and should be used when you require unrestricted information back from the recipient.
The recipient is restricted to respond with 1 of 3 specific answers and should be used when you need quick, track-able responses. Once the page has re-loaded you will be able to enter two to three different response options on the left hand side. Compose your message and then right click within the Message Body to insert single options, or an options list. This contact has a student associated with them, so the token $StudentName$ displays as the Student's name when they receive it. This contact does not have a student associated with them, so the token $StudentName$ displays as it is on their phone. HACKERS only need access to your phone number to be able to monitor your outgoing and incoming calls, text messages, your location and email, a shocking report has revealed. Our private investigators are able to trace mobile devices and any number to get the information needed. Our mobile phone number tracking investigators can trace a persons whereabouts and recent activity including the owner details. As we know pole dancing is very entertaining but to learn pole dancing art is very difficult. The system gives schools the ability to send text messages (SMS), emails and automated voice calls to the mobile phones and landlines of parents, staff and key contacts.
This is based on the message formats selected, the number of contacts (including message frequency) and the chosen message priority. Ensure the dropdown reflects your intended message recipient list to avoid sending more messages than required.


You would therefore select 'Once per Parent' for this type of message so that each family get the message once only. You would therefore select the 'For each Student Parent combination' for personalised messages. They are normally used for additional people who you may need to keep informed in the case of an emergency or updated in general, but are not usually a direct part of your school. You will then see their contact record, along with some historic message information, where you will be able to edit or add numbers as required. For example, if a parent has informed you that morning that they have changed their number and then you send a message later in the day, but have not yet updated the MIS (or the overnight sync has not taken place since you amended the MIS), you can amend the contact record in Messenger v5 so that the message you send is received on their new phone number. Clicking on any of the linked children takes you to their contact information and will show a list of any linked relations. Messenger v5 even provides the ability to select attendance marks over a specific date range. It therefore excludes any student who was absent 'yesterday' as well as 'today' as it would be assumed the student who was absent for the first time 'yesterday' was messaged 'yesterday' and you would not use this search to message them again 'today'.
This is so that the search can take into account the duration of an absence and ascertain if 'today' is the first day of absence. In the above example 13 SMS contacts, 79 voice contacts and 90 Email contacts will receive a message based on the selections made in the 'Message Recipients' screen as SMS, Voice and Email were all selected.
If you wish to override this functionality, simply untick the 'content same as SMS' box and edit the text as required.
You can record the message through our telephone call record service so that recipients hear a familiar human sounding voice. You should avoid using tokens when 'tweeting' a message and if a token is used, you should ensure that the Message Frequency is set to 'For Each Student Parent Combination'. Click on the preferred choice and it will appear in your message surrounded by two dollar signs.
Staff contacts and contacts saved within the Messenger v5 Address Book will, for example receive a message that says "$StudentName$" as opposed to "Clarissa Abbot". Redcap Investigators will tap into these devices to extract personal information, find out you owns the mobile device and even their location. No matter your reasons for hiring one of our investigators for mobile tracing and tracking we can help you get the information you need. We keep no information extracted and found through our mobile number tracing investigations.
To learn pole dancing we should acquire or do training under professional pole dancing school guidance. Contacts who join the organisation and therefore would be part of your normal database, should be added at the data source (e.g. A Staff Governor however would reside in the MIS as they are a member of staff therein (Parent Governors also are covered by this category as they would be linked with their child). It is essential however that the number is also subsequently updated in the MIS as the next time the data is updated from your MIS, any changes in Messenger v5 will be overwritten. This is default behaviour for any email message and is not specific to Groupcall Products and is also true for any other receiving errors such as a full inbox. The information stored on mobile devices such as smart phones, basic mobiles or even tablets hold a vault of vast information about you as an individual including your current location. Our mobile phone tracking investigators can work quickly and discreetly to trace a specific phone number or specific mobile phone.
You may have a pest number calling you day and night that you want to find out the culprit, finally put a stop to nuisance calls and have a name and address to put to the number.
For mobile phone number tracing anywhere in the UK call our specialists mobile phone tracking investigators today on 0800 7797 007 or contact us through the website for a fast and discreet response to your enquiry. So, if you are interested in learning pole dancing art in UK, then in this article we will provide you some pole dancing school contact phone number, office address and other available details. You would then simply create a Governor’s group allowing you to select all governors together, regardless of where their data resides. If this is the case, you can temporarily edit the data by clicking the contact name within Messenger v5. Many smart phones apps used today such as Facebook, Google, Twitter, FourSquare etc all like to keep track of your location. Using such apps and our latest equipment we can find the location and recent activity of a specific mobile phones owner.



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