In the event that your parcel has been damaged, undelivered or unreceived, the Yodel phone number above will put you in touch with their customer service team to fix the problem. They will arrange the pick-up, drop-off and return of products (even outside of post office hours) for any post code in the country. On a peak day, they have been known to deliver to over one million packages to different homes across the UK. However, their service has had a negative response from many customers, even prompting a Watchdog investigation in 2012 by the BBC. If you too have also had a bad experience let Yodel know by phoning their contact phone number.Opening HoursThe Yodel helpline is open on Mondays to Fridays from 8am till 9pm.

It is open on Saturdays from 9am till 1pm.Yodel places technology at the heart of businessMay 21, 2014Parcel carrier Yodel is placing technology at the heart of the company. Executive chairman Dick Stead said recently that the company’s business model is increasingly relying on new technological developments as consumer demands change over time.
In society, there is a shift towards a more mobile lifestyle as well as the desire for a constant online presence and this is having an effect on the courier industry.Yodel is currently working on more ways to provide regular delivery updates as well as offering two hour windows for when a product will arrive at its destination.
Stead said that sometimes he felt as though Yodel was an IT company who delivers parcels thanks to their technological mindset. In addition to developing new tracking systems, Yodel is using new technology to develop new route structures, staff levels and monitor customer feedback- an important part of the business since it has attracted negative publicity for years after tales of bad customer experience hit both the forums and the media.Yodel works with several big name retailers such as Boots and Tesco and made a number of changes to its distribution network last year, such as opening a new distribution centre in Essex as well as extending other sites.

DISCLAIMER Customer Service Guru is a telephone directory and call routing service and is not connected to Yodel. The direct contact number for Yodel can be found in the public domain or on their official website.

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