At Ally, we know that when you’re looking for a new bank, it’s essential that you find one that offers products and rates that line up with your financial goals.
These awards are particularly meaningful to us because they recognize our commitment to offering a banking experience that’s focused on the needs of our customers.
David Vasquez, Customer Care executive for Ally Bank, credits Ally’s commitment to making its 24-hour, multi-channel experience the backbone of its customer service.
As an online bank, Ally has the opportunity to deliver straightforward service in ways that our customers can tailor to their specific needs and increasingly digital lifestyle. If Ally raises the rate on a Raise Your Rate CD, you can use the online chat feature to take advantage of that higher rate with the help of a live representative, which comes in handy when you don’t have the time or privacy to make a phone call. Arming his associates with knowledge on new products or changing rates allows them to offer customers the most important product of all – which, incidentally, isn’t a bank account.
Those familiar with Ally know that the bank prides itself on putting its customers in touch with real people. Awards are always great, but there’s no honor quite like receiving kudos from our customers.
And don’t forget, you can always ask us a question or leave us a comment on Facebook and Twitter. The chat is uncomfortable because people can come across as aggressive and unpleasant when there is an anonymous, distant conversation taking place. I agree with Charles; chat is way too slow, and therefore less convenient than making a phone call.

While I would text if I actually had to to perform some communication, my texting skills aren’t that good so I would seek an alternate that was easier for me. Chat is great cos sometimes there’s stuff going on at home, the kids are making a noise etc.
The chat feature is not my preference, unless I am somewhere where I have a secure connection and am unable to talk. Because of my age, I am mostly interesting in the percent paid on checking or savings account.
I like chat for quick questions and the wait time is pretty good compared to some other sites. As with the majority of jobs, good communication skills are essential, but in a customer service role, it will be of even more importance as your communication style will go a long way to reflect your professionalism. A Customer Service Advisor will need to be proactive in reacting to customer needs – demonstrating a willingness to, “go the extra mile” to ensure the delivery of first class customer service, coupled with drive and enthusiasm.
But it’s also important that your bank provides quality customer service that will help you make the most of your finances. Not only does it benefit our customers, but it also helps us meet our goal of keeping our wait time as low as possible. All team members are trained to assist customers on all Ally customer service channels: live chat, e-mail and phone.
Although we provide a link, Ally Financial is not responsible, nor can we guarantee their products, services, or information.

You can also call 1-877-247-ALLY (2559) anytime and our Ally Care team will be happy to answer all your questions!
I think that the representatives are much friendlier on the phone (well, sometimes) than while chatting. I am hoping to get everything moved over from our other bank, to use Ally as our primary checking & savings. I know that the old 5.6% is gone, but I would like to know when the interest on savings goes up to be told to me. They respond quickly, are patient and leave one with the impression that they really appreciate one’s business. These associates must be prepared to support a wide range of banking needs, from helping a current customer transfer money between accounts to explaining the finer points of online banking to potential Ally customers. We suggest you review their online policy and security practices to learn about this third party and how they handle consumer information. They also have an overdraft service where they will automatically transfer $100 from savings to checking.

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