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Tweet Share Pin +1 Share EmailTotal Shares 157I have been testing out the Straight Talk service for a little bit now, so I figured I would post a review of how it has been going.
Their BYOP program requires you to already have an unlocked GSM phone or CDMA phone and you have to purchase their SIM card if using a GSM phone.
Once the figure out the network that will work best for you, you can purchase the SIM card that will fit your phone, which will be a micro sim or mini SIM.
After getting up and running, I was able to start testing out the call quality and data speeds. The second thing I did was to compare my data speeds on my Verizon Droid and my Google Galaxy Nexus with Straight Talk. The data speeds that I received from Straight Talk were comparable to what I receive on Verizon. If you are looking at an alternative to post-paid plans such as Verizon and AT&T, then I would recommend Straight Talk. T-Mobile: Customer Service Report Card T-Mobile's outspoken CEO John Legere makes a big deal about putting the customer first, but does the Uncarrier continue to care after you sign up? AT&T, Sprint and Verizon all prominently display support as a link in the top navigation bar on their main websites. Once you get there, though, T-Mobile's support site is well-laid-out and easy to navigate, thanks to its use of graphics to organize the content. Each section contains how-tos, community questions and answers to common issues, such as "Safe Mode Won't Turn Off on Android Device." The search bar at the top lets you quickly find an answer. She was helpful and friendly, and eventually gave me a URL to a guide me on deleting pictures from my phone, though I had specifically asked about transferring photos.
T-Mobile told us its social media support teams have a target window of an hour to respond to customers.
I was particularly impressed by T-Mobile's clear instructions in helping to determine whether my pictures were stored on my device or on an SD Card. Calls to tech support hotlines can be an ordeal, but in general I found T-Mobile's phone support easy, breezy and helpful.
Jackie walked me through all the steps of connecting my USB cable to my computer, enabling media transfers and importing my pictures to desktop. T-Mobile and Verizon lead AT&T and Sprint in problem resolution on customer service calls, according to Vocalabs' latest research on mobile phone customer service. But perhaps the more interesting story here is how much T-Mobile has improved in the last 6 months, passing up Sprint and inching closer to VZW. The survey covers satisfaction of mobile operating systems, individual devices, carriers and the reasons that people choose one device over another.
Apple’s iOS and Microsoft’s Windows Phone, for instance, came in tied for first place in operating system customer satisfaction.


On Sprint, the iPhone came in an easy first and on Verizon iPhone and Windows Phone ran in a dead heat. The publication also asked people why they chose the phone that they did, and got some interesting results in return.
Apple coming in at the top slot isn’t all that surprising, but Windows Phone once again puts up a good showing, demonstrating that Microsoft absolutely has something good on its hands here. I’ve previously written about my experiences with the Windows Phone-sporting Nokia Lumia, citing the experience of using it as comparable to that on an iPhone. In contrast, T-Mobile's support site is hard to find: you have to scroll all the way to the bottom or hover over the My T-Mobile icon to find the links. You can look for help in any of five topics — account, billing, coverage, phones and plans. I looked up, "How do I change my plan?" and the first result brought me to a step-by-step guide on doing just that. As helpful as the live-chat feature is, T-Mobile could improve it even further with responses tailored more specifically to the questions.
The company replied to my post about changing plans in two hours, the second-longest response time among carriers we tested. I liked that the Uncarrier's navigation system lets you say your questions, such as "How do I change my plan," so I wasn't chained to a keypad.
It was comforting and relaxing to know that I was being helped by someone who knew what she was doing, though Jackie could have also discussed wireless or cloud options. At every step of the way, I felt like a valued customer, thanks to cheerful and friendly operators and agents.
When she's not writing about wearables, cameras and smartphones, she's devouring old episodes of Torchwood or The X-Files. Power and Associates published its bi-annual report on wireless customer care performance this week, ranking the top 4 US carriers based on various stats related to customer service.
Verizon Wireless came in at a close second, and both T-Mobile and Sprint came in just below the field average. Not only is T-Mobile the loudest carrier in the US right now, and taking their customers left it right, but it’s also making current users very happy.
That’s one relatively unsurprising takeaway from a large customer satisfaction survey undertaken by PC Magazine. It’s a gold mine of information about how well the various major players in the industry are doing in satisfying customers. Windows Phone even topped iOS in a couple of categories like text messages, browsing and reliability.
On AT&T, however, the Samsung Windows Phone offerings actually beat out out the iPhone by a couple of points. Windows Phone devices were most often picked for their operating system, demonstrating that the Windows name does have adoption power after all.


The iconic and different interface, which has gone on to inspire Windows 8, and the speed at which users can perform actions on the device are driving people to adopt, and like, the OS. My achilles heel for that device was the amount of apps available, which bears up from the results above, which shows iPhone owners loving their expansive choices of high quality apps the best. The provider proved helpful via online chat, social media (Facebook and Twitter) and phone. ET via its website, one of the most extensive windows for chat support among the major carriers. T-Mobile's Facebook rep asked me to send a private message for more help; when I did, the team responded in 45 minutes, asking me to authorize the company to access my account via Facebook.
ET, after I asked, "How do I get pictures off my phone," and confirmed my phone number, T-Mobile's system asked if I had tried rebooting the device, before connecting me to Jackie in Colorado. The company shone in phone and social media channels, but could stand to make the link to its support site more prominent on its home page. The survey does not include any results from those who were not actually users and no results were measured that had less than 50 responders. The iOS customers liked the availability of apps and BlackBerry users were unsurprisingly convinced that email ease and a physical keyboard were integral. PC Magazine mobile writer Sascha Segan mentioned on Twitter that the survey had far more Android responders than those who used Windows Phone, and that they just gave lower ratings. The agent also asked me what I was looking to change, explaining that some things can be changed online, with links to two pages on how to do so.
Not only was she affable and helpful, Shamika also knew exactly what she was talking about, confidently explaining the many ways I could change my plan ? from my phone, on the Web or right then on the call. Jackie was very friendly, telling me, "That's a great question," when I asked how to get pictures off my phone. It turns out that Windows Phone is coming in a very close second in many categories and even beats out the iPhone as the people’s favorite smartphone on AT&T. This isn’t all that surprising, as AT&T has been nearly consistently maligned for its terrible customer service, tethering and data throttling practices.
Android users were split between screen size, operating system and 4G capability being the deciding factors.
She also told me when my billing cycle began, when my changes would take effect, and what the differences between changes to features and rate plans were. Overall, however, testing T-Mobile's tech support was like getting a big pink virtual hug — comforting and gratifying. Free phone of equal or lesser value: Retail price of S7 ($672) or S7 edge ($792) less up to $792 mail-in Visa prepaid card.



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